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Avis sur Quality Inn & Suites Los Angeles Airport - LAX

2.5 out of 5
Quality Inn & Suites Los Angeles Airport - LAX
4922 W Century Blvd, Inglewood, CA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 299 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 280 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 127 avis sur 1001." "

7,2/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Thomas

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hôtel situé à proximité de l'aéroport de Los Angeles. Personnel professionnel. Chambre rénovée sauf la salle de bain qui est dans son jus. La propreté de la chambre n'est pas optimal, de plus il y'avait la présence de cafards ce qui est répugnant.
Réponse de Hotel Manager le 10 sept. 2023
Dear Guest,Thank you for sharing your feedback, although we're disappointed to hear that your stay didn't meet your expectations. We apologize for the cleanliness issues in your room and the presence of cockroaches, which is unacceptable. Your comments are valuable, and we will take immediate steps to address these issues and improve our service.We hope you'll give us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

HERENUI

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
odeur de canabis dans les couloirs bon petit dejeuner personnel agréable
Séjour de 3 nuits en février 2023
Réponse de Hotel Manager le 4 mars 2023
Dear Herenui,Thank you for taking the time to share your feedback! We are glad to hear that you enjoyed the breakfast and found our staff to be pleasant. We apologize for any unpleasant odors in the hallways and will be sure to address this with our staff. We are dedicated to making your stay with us a memorable one. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Corine

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Manager le 5 sept. 2022
Dear Corine,Thanks for the stay at the Quality Inn & Suites Los Angeles Airport - LAX and the feedback with six stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

JACQUES, VILLENEUVE DE BERG

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
la proximite de l'aeroport de LAX
Séjour de 1 nuit en juin 2022
Réponse de Hotel Manager le 18 juin 2022
Salut Jacques, Merci pour le séjour et les commentaires positifs. Il est bon de savoir que vous avez eu une expérience satisfaisante. C'est un privilège pour nous d'avoir des invités comme vous. Nous nous réjouissons de votre prochaine visite. Sincèrement, Directeur de l'hôtel.

10/10 Excellent

Tapuata

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021
Réponse de Hotel Manager le 18 nov. 2021
Dear Tapuata, Thank you for your stay and the ten stars. Hope you had a nice stay and liked our hospitality. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2020
Réponse de Hotel Manager le 21 déc. 2020
Hello Guest, Thanks for the stay but sad to see the four stars. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Hotel Manager le 3 mars 2020
Hello Julie, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

8/10 Bien

Hélène

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Correct
Séjour agréable. Lit grand et confortable mais chambre un peu bruyante car mal isolée.
Séjour de 1 nuit en février 2020
Réponse de Hotel Manager le 29 févr. 2020
Hello Helene, Thanks for choosing the Quality Inn & Suites, LA Airport. Appreciate your feedback and telling us what you liked and also the areas where we can improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

8/10 Bien

Eric

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Hotel Manager le 26 févr. 2020
Hello Eric, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent pour une nuit. Aucune machine distributrice dans les environs de notre chambre.
Séjour de 1 nuit en février 2020
Réponse de Hotel Manager le 12 févr. 2020
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is heart-warming to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager

8/10 Bien

Pascal, Lis angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok établissement au norme oui nous recommandons favorablement cet etablissement
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Manager le 31 déc. 2019
Hello Pascal, Thanks for the stay and the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 Bien

christophe

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Manager le 30 déc. 2019
Dear Christopher, Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit. Sincerely, Hotel Manager.

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le frigo ne fonctionnait pas, ni la ventilation de la salle de bain. Sinon tout le reste était parfait et les lits très confortables. Un peu bruyant la rue avec le boulevard et les avions qui passent juste au dessus, mais ça c'est la vie, l'hôtel n'y est pour rien. Quartier sécuritaire, je me suis promené autours de l'hôtel seule avec mon bébé et aucun problème. Il y a une école tout proche.
Séjour de 2 nuits en octobre 2019
Réponse de Hotel Manager le 24 oct. 2019
Dear Guest, Thanks for your stay at our hotel and glad to know that it was a good one, but at the same time, we have noted your concern regarding the fridge and bathroom ventilation forwarded to the management. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager

8/10 Bien

Françoise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre un peu vieillotte mais bonne literie bon petit déjeuner proche de l’aéroport bien pour une nuit
Séjour de 1 nuit en septembre 2019
Réponse de Hotel Manager le 2 oct. 2019
Cher invité, Appréciez vos commentaires et dites-nous les aspects positifs et négatifs de votre séjour. Nous travaillerons plus loin pour améliorer les commodités et l’hospitalité en fonction de vos observations. En espérant vous revoir bientôt, Cordialement, Directeur de l'hôtel

8/10 Bien

Johnson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Hotel Manager le 1 sept. 2019
Hello Johnson, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Eric, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche LAX
Bon hotel proche aéroport avec navette (Le chauffeur attend le pourboire)
Séjour de 1 nuit en août 2019
Réponse de Hotel Manager le 14 févr. 2020
Hello Eric, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LA 1 nuit
hotel très bien placé proche de LAX. nous y avons passé juste une nuit en transit. Navette gratuite pour l'aéroport.
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Manager le 14 févr. 2020
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etape une nuit
Etape d’une nuit . Bon rapport qualité /prix. Petit déjeuner complet Seul hic : temps d’attente de la nette a l’aeroport
Séjour de 1 nuit en août 2019
Réponse de Hotel Manager le 14 févr. 2020
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

8/10 Bien

rancis-Carl

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Manager le 11 juil. 2019
Dear Guest, Thank you for the review and rating of 8 out of 10. Kindly give us some opinion, which can be useful for us to improve our hotel service from 8 to 10. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Kai Kuen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche de l’aéroport et il y a à manger autour. Le petit déjeuner est très correct, personnel accueillant
Séjour de 1 nuit en juin 2019
Réponse de Hotel Manager le 20 juin 2019
Cher client, Il est vraiment agréable de noter que vous avez aimé le séjour et les services de notre hôtel lors de votre récente visite. Je suis heureux de voir vos observations globales positives qui doivent absolument nous motiver à mieux servir nos clients. Nous sommes impatients de vous revoir bientôt !!! Meilleures salutations, Directeur de l'hôtel.

8/10 Bien

marilyne

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Hotel Manager le 6 mai 2019
Hello Marilyne, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

8/10 Bien

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Hotel Manager le 30 avr. 2019
Hello Thierry, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

6/10 Satisfaisant

Sylvain

Séjour de 1 nuit en avril 2019
Réponse de Hotel Manager le 29 avr. 2019
Dear Sylvain, Thanks for your stay at the Quality Inn & Suites Los Angeles Airport. We appreciate your feedback with six stars. But we request you to share your specific observations about what you liked and where we lacked. Guest reviews are quite important to us and we look forward to seeing you back. Sincerely, Hotel Manager.

8/10 Bien

Maeva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Hotel Manager le 20 avr. 2019
Dear Maeva, Thanks for your stay at the Quality Inn & Suites LA Airport. We appreciate your feedback with five stars. But we request you to share your specific observations about what you liked and where we lacked. Guest reviews are quite important to us and we look forward to seeing you back . Sincerely, Hotel Manager.

10/10 Excellent

Sajithkumar, College Park

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value for the price.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Sajithkumar,Thank you for your feedback! We're delighted to hear that you found our hotel to be good value for the price. Providing excellent value and quality service to our guests is our top priority. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Rachel,Thank you for your excellent rating and for choosing to stay with us! We're thrilled to hear that you had a great experience. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Byanca Yuridia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bien para dormir, desayuno rico.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Byanca Yuridia,We're glad to hear that you found our hotel suitable for a good night's sleep and enjoyed our delicious breakfast. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can do to improve your experience, please let us know. We look forward to welcoming you back for another restful stay!Sincerely,Hotel Manager

8/10 Bien

German

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Overall Good.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear German,Thank you for your review. We're glad to hear that you had a good overall experience during your stay with us. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Lukraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Distance to the airport and service.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Lukraine,Thank you for your positive review! We're glad to hear that you found our hotel convenient in terms of distance to the airport and that you were satisfied with our service. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exactly what I was looking for. Close to the airport. Breakfast was clean and several options available. Very quiet and would stay again. Staff were very helpful and friendly.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Melissa,We're thrilled to receive your positive feedback! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our hotel met your expectations and provided you with exactly what you were looking for. It's great to know that you found our location convenient, enjoyed our breakfast options, and appreciated the quiet atmosphere. We're also pleased to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Bien

Fernando

Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Fernando,We appreciate you staying at our hotel and taking the time to let us know what you thought. We appreciate that you had a positive experience at our hotel and find great motivation in your review. We're always working to raise the quality of our offerings and your comfort. We hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Good place to stay and the people are good
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Michael,Thank you for your wonderful review! We're delighted to hear that you had a good experience at our hotel and that you found our staff to be accommodating. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Shelmadine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Shelmadine,Thank you for your glowing perfect rating! We greatly appreciate your positive feedback. It's wonderful to hear that you had an exceptional experience during your stay at our hotel. We strive to provide the best possible service and ensure that every guest has a comfortable and enjoyable stay. We look forward to welcoming you back in the future for another fantastic experience.Sincerely, Hotel Manager

8/10 Bien

Lester

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
no airport shuttle was available despite it showing it is on the website. wait staff forced me to get another reservation made for me even though i had another reserved in MY name but they needed the same payment method that was used online for only a specific website. If i used expedia with the same card as i used on their own website then i could continue with the reservation. Makes no sense. ALSO THEY REQUIRE A $200 deposit at the front desk. I was only there for a few hours in between flights and ended up spending a total of $116 for first resrevation(likely won't refund me based on the service so far) $124 for second reservation and a $200 deposit. this made my layover experience very inconvenient and unpleasant.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Lester,We apologize for the inconvenience and confusion you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We will review our website information regarding airport shuttle availability and ensure that it accurately reflects our services. Additionally, we will address the issues you encountered with our wait staff to prevent similar incidents in the future. Regarding the deposit requirement, we understand your frustration and will review our policies to ensure they align with the expectations of our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Susana

Les points forts : Propreté et personnel et service
I liked it. Kevin the front desk worker was awesome
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Susana,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us and that Kevin provided excellent service during your visit. We'll be sure to pass along your compliments to him. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

2/10 Horrible

nozomi

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Hotel Manager le 26 mars 2024
Dear Nozomi,We're deeply sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your experience, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Nancy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, staff were very friendly and close to LAX airport!
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Nancy,We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for recognizing our efforts to maintain cleanliness and for your kind words about our friendly staff. It's great to know that our proximity to LAX airport was convenient for you. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Danilo

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great spot
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Dear Danilo,Thank you so much for your perfect review! We are thrilled to hear that you enjoyed your stay and found our hotel to be a great spot. Your positive feedback means a lot to us. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Francisco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Francisco,Thank you for staying with us and for your excellent perfect rating! Your positive feedback is truly uplifting and motivates us to continually improve our service. We're proud to have met your expectations and eagerly anticipate the opportunity to welcome you back for another outstanding stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Marcelle Jardim

Les points forts : Personnel et service
The hotel is close to the airport, which makes it easy to return home, but the area does not seem very safe.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Marcelle Jardim,Thank you for your review. We're glad to hear that our proximity to the airport was convenient for your travel needs. We understand your concerns about the area's safety and assure you that the security and well-being of our guests are paramount. We'll take steps to address any safety issues to ensure a more comfortable stay for our guests. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Dulce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Dulce,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

8/10 Bien

Pamela

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was great wish we would’ve moved rooms the first night we were there due to the strong smell of smoke in a non smoking room. But we were able to switch rooms as soon as we let the staff know that we couldn’t handle the smell. We will be keeping this place as a go to on our next visit though.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Pamela,Thank you for sharing your feedback with us. We're delighted to hear that overall, you had a great experience during your stay. We apologize for the inconvenience caused by the strong smell of smoke in your initial room, but we're glad that our staff was able to accommodate your request to switch rooms promptly. We appreciate your understanding and are thrilled to know that you plan to return to our hotel on your next visit. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Bien

Peter, Toronto

Voyage en famille
Les points forts : Personnel et service
Close to airport, highways, Randy’s Donuts and an In and Out Burger. Staff were a great help, especially since our plane was delayed and we had to check in at 4am! Its an older hotel, but it is well located and has everything that you need.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Peter,Thank you for your review and rating of 4 out of 5! We're pleased to hear that our convenient location near the airport, highways, and popular eateries like Randy’s Donuts and In-N-Out Burger met your needs. Our staff is dedicated to providing excellent service, even during unconventional check-in times. While our hotel may be older, we're glad you found it well-equipped for your stay. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Tomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
safe and clean
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Tomas,Thank you for your perfect rating and review! Ensuring a safe and clean environment for our guests is our top priority, and we're delighted to hear that we succeeded in providing that for you. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sonny

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathtub jacuzzi.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Sonny,Greetings! We're delighted to hear you enjoyed our bathtub Jacuzzi! Providing our guests with luxurious amenities and a relaxing experience is always our goal. Thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

4/10 Médiocre

James

Les points faibles : Propreté et personnel et service
Parking fee scandal. Website says parking is free, it is not. Rude counter help. Noisy halls. Lots of riff-raff. Criminal appearances.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 9 mars 2024
Dear James,I'm truly sorry to hear about the inconveniences you experienced during your stay. Please accept my sincere apologies. Your feedback is invaluable to us as we strive to improve our guest's experiences. Rest assured, we'll thoroughly investigate each issue and take the necessary steps to address them. We kindly request your understanding and hope you'll reconsider visiting us again in the future.Sincerely, Hotel Manager

10/10 Excellent

alejandro

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Dear Alejandro,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Providing exceptional service and accommodations is our goal, and we're delighted that we succeeded in making your visit memorable. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Médiocre

Carolyn

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Very noisy. Not very clean.
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 5 mars 2024
Dear Carolyn,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and peaceful environment for our guests is a priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will address these issues to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Amy

Voyage en groupe
Les points faibles : Personnel et service
The front staff charged me twice for my room. Apparently it was too much to have them to use a separate card for the incidentals. So now I have to wait to see that the charge doesnt go through.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Amy,Thanks for the stay and the feedback. I am disappointed to see your comment about the double charging as mentioned. However the matter will be investigated and resolved appropriately. The inconvenience is highly regretted. Shall appreciate your understanding.Sincerely, Hotel Manager

2/10 Horrible

Mary

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pésimo desicion mia de.haber escojido este hotel no he podido descansar en la habitación de arriba.caminan y caminan y el piso un ruido que no me deja descansar tengo mucho coraje hable a la recepción y no resolvieron el inconveniente Nunca mas.regreso aqui
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Mary,We're truly sorry to hear about your disappointing experience with the noise disturbance in your room. It's unacceptable that you weren't able to rest comfortably. We apologize for any inconvenience caused by the situation, and we regret that our team was unable to resolve the issue to your satisfaction. Your feedback is valuable, and we'll address it with our staff to prevent similar occurrences in the future. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager