Dear Karen, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies for the housekeeping oversights and the service shortfalls you encountered during your stay. Our goal is to welcome each guest with freshly cleaned and relaxing accommodations; therefore, we are disappointed this was not your experience. We will address your comments with our team to ensure they are not repeated. We have also noted your disappointment with the condition of our accommodations, and we will share them with our team for future modernization plans. It was a pleasure hosting your visit, and we hope you will choose us again so we can show you the seamless hospitality typical of our hotel.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Stephen, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home whenever your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Katie, Thank you for sharing your feedback with us. While we are pleased to see the wonderful rating, we're sorry to hear that the bar hours did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Kristen, It was a pleasure to read your fantastic review of the Sheraton Louisville Riverside Hotel. We are delighted you enjoyed every aspect of your stay with us, especially our attentive service and pristine accommodations. Your feedback is the best performance measure we have, and we appreciate you letting us know that we exceeded your expectations. Thank you for being our guest, and we look forward to your next visit!Yours in Hospitality,Trish EthertonGeneral Manager

Dear Larry, We are pleased you had an energizing and fulfilling stay at the Sheraton Louisville Riverside Hotel and that our attention to detail helped make your visit so memorable. Thank you for the generous review, and we look forward to hosting you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Jacob, Thank you for taking the time to evaluate your stay. We sincerely apologize that you were not able to enjoy our breakfast during your recent stay and for the inconvenience this caused. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals as we strive to improve our guest experience. Thank you for your time, and we hope to have you revisit so we can show you the outstanding visit you deserve.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Sonya, Thank you for taking the time to write a review. We realize the importance of first impressions, and fresh, clean accommodations are necessary to set the tone for a great stay. We apologize for oversights in the preparation of your room and regret the service shortfalls you encountered. We will address your comments with our team to ensure they are not repeated. We hope to have an opportunity to regain your trust on your next trip to this area. Yours in Hospitality,Trish EthertonGeneral Manager

Dear Leo, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sheraton Louisville Riverside Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Yours in Hospitality,Trish EthertonGeneral Manager

Dear Dawn, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville and restaurants, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Yun-Ping, Thank you for sharing your review of the Sheraton Louisville Riverside Hotel. We are sorry for the housekeeping issues you experienced in your room. Our associates work hard; therefore, we regret not catching these concerns. We are also disappointed that you felt what you paid for your meal did not meet your expectations. We are grateful for your comments, and we will use them as an opportunity to improve going forward. We hope to provide you with the seamless stay you deserve on your next visit to the area.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Kimberly, Thank you for sharing your feedback regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed the stunning view and spotless accommodations. We look forward to welcoming you back for another wonderful visit.Yours in Hospitality,Trish Etherton,General Manager

Dear Douglas, Thank you for sharing your feedback. We sincerely apologize for the unsatisfactory interaction with one of our associates and for the inconvenience you encountered with your room. We strive to provide a comfortable and pleasant atmosphere, and we regret this was not your experience. Rest assured, your comments will be addressed appropriately to ensure overall guest satisfaction. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.Yours in Hospitality,Trish Etherton,General Manager

Dear Marie, Thank you for choosing the Sheraton Louisville Riverside Hotel and sharing your feedback. We are delighted to know that your experience was exceptional and that you enjoyed the captivating view. We look forward to welcoming you back next time you are in the area.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Guest, Thank you for sharing your feedback regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed our convenient location and diverse dining options. However, we regret not meeting your expectations with the in-room amenities. Your insights are invaluable as we are continuously committed to improvements. We look forward to welcoming you back for another wonderful visit.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Halimo, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon. Yours in Hospitality,Trish EthertonGeneral Manager

Dear Guest, We appreciate you taking the time to leave your kind rating for the Sheraton Louisville Riverside Hotel. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Happy Holidays and Happy New Year!Yours in Hospitality,Trish EthertonGeneral Manager

"Dear Heather, Thank you for being our guest and for your candid comments. We are delighted to hear that our associates left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in. We will love to share your kind words with them! It was our pleasure accommodating you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon.Happy Holidays and Happy New Year!Yours in Hospitality,Trish EthertonGeneral Manager

Dear Kevin, We are pleased to receive your generous rating for the Sheraton Louisville Riverside Hotel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Happy Holidays and Happy New Year!Yours in Hospitality,Trish EthertonGeneral Manager

Dear Shayne, Thank you for choosing the Sheraton Louisville Riverside Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. Wishing you a Happy Holidays and a Happy New Year! We look forward to the pleasure of welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Roger, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Ms. Tanya, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Cheryl, Thank you for taking the time to share your experience regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed our impeccable service. We look forward to welcoming you back whenever your travels bring you back to Louisville. Yours in Hospitality,Trish EthertonGeneral Manager

Dear Rochelle, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Charles, Thank you for being our guest at the Sheraton Louisville Riverside Hotel and for your candid comments. We are pleased to know that your overall experience was pleasant. However, we are sorry for the inconvenience you had with your bathroom. We will share your issues with the appropriate department and ensure proper actions are taken. We appreciate your patience, and we look forward to welcoming you back again. Yours in Hospitality,Trish Etherton

Dear Victoria, Thank you for choosing the Sheraton Louisville Riverside Hotel for your recent stay. We are glad to know that your overall experience was wonderful. We are delighted to know that you enjoyed our downtown location, well-maintained accommodations, and our delicious breakfast. We also have an exceptional team whose top priority is making sure every guest feels comfortable and at home. We will enjoy sharing your compliments with each of them. We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish Etherton

Dear Lorena, Thank you for being our guest at the Sheraton Louisville Riverside Hotel and for your candid review. We are pleased to know that your overall stay was pleasant. We are glad that you enjoyed our comfortable accommodations, attentive associates, and our convenient location. However, we are sorry for the inconvenience you had with your breakfast experience as well as with our pool. We will share your concerns with the appropriate departments and ensure the issues are resolved. We appreciate your patience, and we hope you will revisit us whenever your travels bring you back. Yours in Hospitality,Trish Etherton

Dear Mary, Thank you for choosing the Sheraton Louisville Riverside Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Pam, Thank you for choosing the Sheraton Louisville Riverside Hotel and sharing your feedback. It is our constant endeavor to create a peaceful and secure haven for our guests, and we are delighted to hear that you enjoyed our well-kept property and captivating bridge view. We look forward to welcoming you back for another serene stay.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Jennifer, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Yours in Hospitality,Trish Etherton

Dear Magdy, Thank you for choosing the Sheraton Louisville Riverside Hotel and for the excellent rating. We are pleased to hear that you enjoyed our convenient location and impeccable service. We look forward to welcoming you back for another wonderful experience.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Guest, Thank you for selecting our hotel and staying with us. Our main goal is to offer an exceptional stay for our guests with a comfortable environment and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Please accept our apologies for the issue related to cleanliness and the behavior of our associates as well as the hot water in your bathroom. Moreover, we regret the specific concern you outlined. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We hope to welcome you on a future date.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Tammy, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Guest, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with an exceptional stay. We hope to have a future opportunity to restore your confidence in us.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Silvia, Thank you for staying with us. Quality and comfort are central to what we provide our guests; therefore, we deeply regret the health-related inconvenience you endured due to our beds. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our guest experiences on all levels. We hope you will be better soon. Yours in Hospitality,Trish Etherton,General Manager

Dear Marcia, We are pleased you had a relaxing and fulfilling stay at the Sheraton Louisville Riverside Hotel and that our attention to detail helped make your visit so memorable. We appreciate you mentioning how our fantastic views enhanced your time with us.Thank you for the excellent review, and we look forward to hosting you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Lou, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Louisville Riverside Hotel. If you have any specific feedback or suggestions to share, please feel free to reach out to us. We look forward to welcoming you back on your next visit.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Fernando, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Jessica, Thank you for rating your stay at the Sheraton Louisville Riverside Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Denise, Thank you for choosing the Sheraton Louisville Riverside Hotel and for your kind rating. We hope you enjoyed most aspects of your visit. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Darren, Thank you for sharing your candid feedback. We sincerely apologize for the inconvenience you experienced with your room. We strive to provide high standards, and we regret falling short in this regard. Please be assured that your comments will be shared with the appropriate teams to ensure overall guest satisfaction. We appreciate your patience and understanding, and we hope to host you soon again for a flawless visit.Yours in Hospitality,Trish EthertonGeneral Manager

Dear Diksan, Thank you for taking the time to share your evaluation. We sincerely apologize for the unavailability of the room type you requested and for the inconvenience caused. While we strive to fulfill guest requests, it may not always be possible due to high occupancy. Furthermore, we are deeply sorry that you were not able to enjoy our amenities due to maintenance issues. We have addressed your comments with the appropriate teams to ensure smooth functioning and to be proactive going forward. We understand your frustration and appreciate your patience. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with the exceptional service we are known for.Yours in Hospitality, Dre CarreroRooms Division Manager

Dear James, Thank you for choosing the Sheraton Louisville Riverside Hotel. We provide a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours in Hospitality,Trish Etherton

Dear Bruce, We are glad to see that you enjoyed your stay at Sheraton Louisville Riverside Hotel. It is nice to know we met your requirements and that you enjoyed your dining experiences at Hooters and El Nopal our Mexican restaurant. We are also delighted to learn that your room provided you with a comfortable and peaceful experience. Thank you for sharing your feedback, and we look forward to seeing you again soon.Yours in Hospitality, Dre Carrero,Rooms Division Manager

Dear Josh, Thank you for your candid feedback. We sincerely apologize for the challenges you encountered during your recent stay at our hotel. Your feedback is crucial to our ongoing efforts to enhance guest experiences, and we regret that we fell short of your expectations. We take your concerns seriously and will address them with appropriate teams to ensure overall guest experience. We genuinely hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Yours in Hospitality, Dre CarreroRooms Division Manager

Dear Martha, Thank you for your recent stay at the Sheraton Louisville Riverside Hotel and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Yours in Hospitality, Dre Carrero Rooms Division Manager

Dear Denise, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and look forward to welcoming you back soon. Yours in Hospitality, Dre CarreroRooms Division Manager

Dear Anna, Thank you for being our guest and for your review. We regret the confusion regarding the specific location of our property and that we were unable to honor your request. We will share your feedback appropriately. We are disappointed that you did not stay with us this time but we do hope you will give us another chance to welcome you in the future. Yours in Hospitality, Dre CarreroRooms Division Manager

Dear Michelle, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience for which we are known. We hope you will give us another opportunity to gain your trust in the future.Yours in Hospitality, Dre Carrero,Rooms Division Manager

Dear Tracy, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Yours in Hospitality, Dre CarreroRooms Division Manager

Dear Kelly, Thank you for choosing the Sheraton Louisville Riverside Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours in Hospitality, Dre CarreroRooms Division Manager