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Avis sur Snake River Lodge & Spa

4 out of 5
Snake River Lodge & Spa
7710 Granite Loop Rd, Teton Village, WY

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 453 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

9,0/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Piscinie et Spa superbes!
Très bel hôtel et bon service. La piscine et le spa sont superbes! Bon séjour
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Felicia

Voyage en groupe
Les points forts : Personnel et service et équipements
This hotel is comfortable and the room was clean. The pool area wasn’t and the indoor hot tub smelled horrible and had brown colored water. But the staff were AMAzINg!! They were so kind and provided excellent service. I will definitely start again.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the rustic, western decor. All of the staff were pleasant, informative, and always appeared busy whether catering to the guests or cleaning the property.
Séjour de 2 nuits en avril 2024

8/10 Bien

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

8/10 Bien

Jeff

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

8/10 Bien

Nadine, Chicago

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 Excellent

Mauricio

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place and location.!!
Séjour de 4 nuits en mars 2024

8/10 Bien

Katharine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely property. The staff is wonderful. However there is an over pwering perfumy smell in the common areas. It was so strong that we did not eat any meals at the hotel. The was very loud equipment outside our room that made sleeping difficult.
Séjour de 6 nuits en mars 2024

10/10 Excellent

THOMAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

8/10 Bien

Roland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
quaint lodge.
Séjour de 3 nuits en mars 2024
Réponse de Becky le 8 mars 2024
Thank you for your positive review! We look forward to hosting you again soon!

8/10 Bien

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location to the lifts were great. Quiet environment.
Séjour de 4 nuits en février 2024
Réponse de Becky le 8 mars 2024
Thank you for your positive review! We look forward to hosting you again soon!

2/10 Horrible

Robert

Séjour de 8 nuits en février 2024

6/10 Satisfaisant

Justin

Les points faibles : Personnel et service
Poor service, loud. Food was good though
Séjour de 5 nuits en février 2024
Réponse de Becky Mischenko le 1 mars 2024
Dear Justin,We are sorry we failed to meet your expectations, but we will take this feedback to improve our services. We are happy to know the food did not disappoint.

10/10 Excellent

MARK

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was as portrayed on the website. Perfect mountain/ ski resort. We could have been in a Hallmark movie
Séjour de 4 nuits en janvier 2024
Réponse de Becky Mischenko le 1 mars 2024
Dear Mark,Thank you so much for your glowing review. A Hallmark movie would be fantastic in our hotel. We will call you for casting!

8/10 Bien

Yana

Séjour de 3 nuits en janvier 2024
Réponse de Becky Mischenko le 1 mars 2024
Dear Yana,Thank you for your kind rating. We look forward to hosting you again in the future!

6/10 Satisfaisant

Scott

Séjour de 3 nuits en janvier 2024
Réponse de Becky Mischenko le 1 mars 2024
Dear Scott,Thank you for your rating!

6/10 Satisfaisant

Cory

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Not 4-star.
The people were nice and it’s a cute place and the gym is excellent, but I’m not sure how they came up with a 4-star rating. The water in the shower took 7 minutes to get hot (yes we timed it) and the faucet didn’t work right. Mattress and bedding wasn’t exactly 4-star worthy. The balcony is shared like a motel so there’s really nothing stopping people from looking in your window even if you’re on the third floor. The indoor hot tub is tiny, was luke warm, and the jets apparently didn’t work. There is only one smaller outdoor hot tub and there’s nothing stopping a bunch of kids from hogging it even later at night. Usually had to scan our key card several times to get the door to unlock. The dining room is kind of in a hallway and walking through there is the only way to get back to your room from the hot tubs, so you literally potentially walk right by people in a sport coat having dinner while in wet swimsuits and a robe. Breakfast buffet is good but crazy overpriced and nothing really special, I mean it’s nowhere near as good as Union Station in St. Louis yet it costs quite a bit more. That place is. 4-star hotel, just not comparable. If this were priced right and advertisements wasn’t misleading I’d have no problem with staying here but $3,300+ from Tuesday through Sunday with severely overpriced drinks and food didn’t set too well, I feel ripped off. The Grand Lodge in Breckenridge makes this place look laughable and ghetto in several ways.
Séjour de 5 nuits en janvier 2024
Réponse de Becky Mischenko le 1 mars 2024
Dear Cory,Thank you for bringing these issues to our attention. We appreciate your canid review. Although we cannot do anything about the past we will look into those issues and address them. We do hope you give us the opportunity to serve you in the future.

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The gate for parking was a problem because you had to get out of the car and go in side to ask them to open it. The pool was the most fun!
Séjour de 4 nuits en novembre 2023
Réponse de Kiley le 22 déc. 2023
Thank you for leaving a review! We appreciate all feedback and strive for complete guest satisfaction. We have since fixed the issue with the gate. We look forward to your next visit!

8/10 Bien

Joan

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The resort was good but several areas could stand some updating. The most disappointing part of the stay was everyone working there was relatively new and from a foreign country with little knowledge of the area or building. More training is needed.
Séjour de 5 nuits en novembre 2023
Réponse de Kiley le 22 déc. 2023
Thank you for your feedback! We will continue to strive for complete guest satisfaction including training!

8/10 Bien

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay here. The decor of the lodge was really nice and fitting with the wilderness atmosphere. The room was comfortable and both room and bathroom were very clean. I do feel like the price was very high. Breakfast was not included. When we went down to the pool, I noticed some smalls things like tiles missing around the edge of the hot tub. But for the price we paid (about $333 per night plus additional fees) I would not expect that. The food at the hotel restaurant was good and we had a nice meal there but we did have to wait a while for our food. Overall I would stay again because very convenient location to Grand Teton, but would try to book earlier for a better rate.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 19 oct. 2023
We appreciate your feedback on your recent stay with us. We're delighted to hear that you had a wonderful stay and that you enjoyed the decor of the lodge, the room's comfort, and the cleanliness of the accommodations.We understand your concerns regarding the price and the condition of the pool area, and we appreciate your input. Your comments about the food at the hotel restaurant are noted, and we will work on improving our service.Thank you again for your feedback.

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 oct. 2023
Thank you for sharing your positive rating! We are glad to see you enjoyed your stay!

10/10 Excellent

FANGBING

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wonderful place and friendly staff. Will definitely come back again!
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 12 oct. 2023
We are glad you enjoyed your stay with us and we look forward to welcoming you back!

6/10 Satisfaisant

Loreen

Voyage en famille
Not worth the price
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
We're sorry to hear that you felt your experience did not match the price you paid. Your feedback is important, and it helps us to continually improve and provide better value to our guests. If you have any specific concerns or suggestions, please feel free to share them, as this can help us address the issues you encountered and enhance the overall guest experience. We hope that, in the future, you may consider staying with us again and having a more positive experience. Thank you for sharing your thoughts.

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary trip
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 11 oct. 2023
Thank you for spending your anniversary with us! We hope to welcome you back again!

6/10 Satisfaisant

Clara

Séjour de 2 nuits en octobre 2023
Réponse de Kiley le 22 déc. 2023
Thank you for your feedback, it is very much appreciated!

10/10 Excellent

Michi, Torrance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thought the property was central to everything in the village. Unfortunately, there was something happening at the hotel and dinner had to be served in the bar area.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 3 oct. 2023
We appreciate your feedback about our property's central location in the village. We strive to provide the best possible dining experience for all our guests, and we hope you had an enjoyable meal despite the change in location. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived early. We knew we couldn’t check in but stopped to get information on parking and shopping. The concierge, David could not have been more helpful and informative. He got us a parking pass and showed me where to park. Parking is at a premium and difficult. He gave us options to spend time before checking in and even inquired with the front desk to see if our room might be ready. It wasn’t but did end up being ready early. They called us to let us know that. At check in, Judy was friendly, funny and informative as well. Every time we came to the lobby she remembered us by name. The staff is friendly and accommodating, especially David and Judy. True assets to you company and brand. Love the room and property!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 3 oct. 2023
We're thrilled to hear about the exceptional service you received from our team members, David and Judy, during your stay. It's wonderful to know that they went above and beyond to make your visit enjoyable and hassle-free. We appreciate your kind words and will make sure to pass on your compliments to them. We're delighted that you loved the room and property as well. Thank you for choosing us, and we look forward to welcoming you back in the future!

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was poor. Valet was 2/3 available but we were denied parking there even if we paid because the owner was coming. Service in the restaurant was very slow to order, food to come and to pay the bill.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 3 oct. 2023
We apologize for the inconvenience you experienced with parking and restaurant service during your stay. Your feedback is valuable, and we will work to improve these aspects of our service to ensure a smoother and more enjoyable experience for all guests. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Penelope

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
While the hotel looks lovely and our 2 bedroom suite was very spacious and comfortable the service in this hotel is horrible. We had to get our own cart to get our luggage and my daughter had to push it into the hotel, until the bell guy showed. He refused to help us take it to our room which was the last suite on the 3rd floor , at the very end of the hotel. My husband wasn’t around to help us because he was told we couldn’t valet park or park in the empty spaces out front but had to park far away in a lot down the block. What a joke. We came back after dinner and that lot out front still had spots. But us in a 2 bedroom suite get the worst parking. The front desk woman was slow to check people in, didn’t explain anything properly. We didn’t learn about the internet. Didn’t learn about the pool or hot tub- until our daughter saw it from her window. We saw one worker later in the evening and asked him in the parking lot about the parking again and he said we had to park far away too. This hotel is lovely inside, the rooms very comfortable, but they are being stingy on the staff and service. So I wouldn’t stay here again . It made our whole stay upsetting due to the service. They actually do not care about the guests.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 29 sept. 2023
We're truly sorry to hear about the disappointing service experience you had during your stay at our hotel. We deeply regret that we fell short in providing you with the level of service and attention you deserved.We apologize for the issues you encountered with parking and the lack of assistance with luggage. This is not indicative of the service standards we strive to uphold, and we are actively addressing these concerns with our team to ensure that they are resolved promptly.We hope you might reconsider and give us another chance to provide you with the exceptional stay you deserve should your travels bring you back to the area. Thank you for bringing these issues to our attention.

4/10 Médiocre

travis

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Horrible customer service
Hotel was nice but we had issues with the hot water in our room. Talked to guest services they sent someone right up but they didn’t fix the issue she promised to have it taken care of in the morning and we still had issues my wife called and guest services was extremely rude towards here so my wife asked to speak to a manager she was told they would call us and we never heard back. I’ll spend my money at the other resorts there instead of this one again.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 27 sept. 2023
We're truly sorry to hear about the issues you encountered with the hot water during your stay and the subsequent communication problems with our guest services. Your experience is not reflective of the level of service we aim to provide, and we deeply regret any inconvenience this may have caused.We understand your frustration, and we hope you'll reconsider giving us another opportunity to serve you in the future. Thank you for bringing these concerns to our attention, and we appreciate your feedback.

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is nice and the staff was helpful. I get annoyed, however, that every time I reserve through Hotels.com I get the worst room available, even when nicer rooms are available.
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 21 sept. 2023
We appreciate your positive comments about our property and the helpfulness of our staff. We apologize for any inconvenience you've experienced with room assignments when booking through Hotels.com. Your feedback is important to us, and we hope your next stay with us will be even more enjoyable. Thank you for sharing your concerns.

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicer hotel than others in the area for the same price.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 20 sept. 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a nicer option compared to others in the area for the same price. We appreciate your support, and we look forward to welcoming you back in the future.

10/10 Excellent

Nancy, Johnstown

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort was charming and well-kept. The entire staff were friendly and accommodating.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 20 sept. 2023
We aim to provide a memorable stay for all our guests, and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future.

4/10 Médiocre

Todd

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Did a long bike race. Checked in and looking forward to a hot shower. No hot water.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 18 sept. 2023
We're truly sorry to hear about the inconvenience you experienced with the lack of hot water during your stay after your long bike race. Please accept our sincere apologies for this issue, as it falls short of the high standards of service we strive to provide. We hope you'll consider staying with us again in the future and allowing us the opportunity to provide you with a much more enjoyable experience.

10/10 Excellent

Dianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 18 sept. 2023
Thank you for staying with us and sharing your positive feedback. We hope to welcome you back again soon!

10/10 Excellent

Jeffrey

Les points forts : Infrastructures et conditions de l’hébergement
Very nice facilities all staff was very helpful. I will be back for another stay in the future.
Séjour de 2 nuits en août 2023
Réponse de Manager le 4 sept. 2023
Thank you for your kind words! We're delighted to hear that you enjoyed our facilities and found our staff helpful. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Carlene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was amazing clean and met our families needs.
Séjour de 2 nuits en août 2023
Réponse de Manager le 4 sept. 2023
Thank you for choosing our accommodation, and we hope to welcome you back in the future.

8/10 Bien

Sally

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking lot too far
Séjour de 2 nuits en août 2023
Réponse de Manager le 28 août 2023
We hope you had a pleasant overall stay despite the parking. Thank you for choosing to stay with us.

10/10 Excellent

Robert

Séjour de 4 nuits en août 2023
Réponse de Manager le 20 sept. 2023
Thank you for sharing your positive rating! We hope to see you again soon!

10/10 Excellent

Liliana, Miami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the location of the property right outside is the arm and gondolas.
Séjour de 2 nuits en août 2023
Réponse de Manager le 22 août 2023
Thank you for sharing your feedback! We're glad to hear that you liked the convenient location of our property. We look forward to welcoming you back in the future for another enjoyable visit.

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean Hotel, nice staff.
Séjour de 3 nuits en août 2023
Réponse de Manager le 16 août 2023
Thank you for your kind words! We're delighted that you found our hotel clean and enjoyed interacting with our staff. We hope you had a pleasant stay and look forward to welcoming you back in the future.

6/10 Satisfaisant

Linda

Les points forts : Propreté
Fairly mediocre hotel. The room keys wouldn’t work for spa area despite repeated switching out. The ice machine didn’t work and none of the sofa machines in the hotel were stocked. Room was dark with a view of the wall next door. Eating in the dining room was like eating in the hallway.
Séjour de 5 nuits en août 2023
Réponse de Manager le 16 août 2023
We appreciate you sharing your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. We take your feedback seriously and will work to address these matters to ensure a more positive stay for our guests in the future. We also regret that your dining experience wasn't up to par, and we'll take steps to improve this as well. Thank you for bringing these matters to our attention.

8/10 Bien

SUROVI

Séjour de 1 nuit en août 2023
Réponse de Manager le 4 sept. 2023
Many thanks for choosing to stay with us and sharing your rating.

8/10 Bien

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Parking was further away, loved the staff - bar tender and waiter were awesome. The room was quiet. Had to get a new remote, toilet wouldn’t flush - husband had to fix it to flush. Pretty area but too expensive for things not working.
Séjour de 1 nuit en août 2023
Réponse de Manager le 15 août 2023
Thank you for sharing your experience with us. Your feedback is important, and we'll work on addressing these matters to ensure a smoother experience for our guests. We appreciate your input on pricing and are dedicated to delivering value for your stay. We hope you might consider staying with us again in the future and that we'll have the opportunity to provide you with a more enjoyable visit.

6/10 Satisfaisant

Israel

Séjour de 1 nuit en août 2023
Réponse de Manager le 4 sept. 2023
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience in the future.

8/10 Bien

Timothy

Voyage en couple
Les points forts : Personnel et service
Close to Tram. Close to restaurants. Room was dated. Tub and sink drains were not working properly.
Séjour de 7 nuits en juillet 2023
Réponse de Manager le 8 août 2023
Thank you for sharing your thoughts on your recent stay. We're pleased that our proximity to the tram and restaurants was convenient for you. We apologize for any inconvenience caused by the maintenance issues you mentioned. Your feedback helps us improve, and we'll work on addressing these concerns. We hope you'll consider staying with us again in the future.

8/10 Bien

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 8 août 2023
We appreciate your review and are glad you found our hotel to your liking. We hope to have the privilege of hosting you again.

8/10 Bien

Brett

Voyage en famille
Les points forts : Propreté et personnel et service
Mount rendezvous was awesome! The entry door lock mechanism to our room was broken. The Keurig did not work
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 8 août 2023
We're glad you enjoyed your experience. We apologize for the inconvenience caused by the broken entry door lock mechanism and the Keurig not working. Your input helps us improve, and we appreciate your understanding. We hope to welcome you back for a seamless stay in the future.