3 piscines extérieures, parasols de plage, chaises longues
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Avis sur Embassy Suites by Hilton Dorado del Mar Beach Resort

3.5 out of 5
Embassy Suites by Hilton Dorado del Mar Beach Resort
201 Dorado Del Mar Boulevard, Dorado

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 342 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 103 avis sur 1001." "

7,6/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ana Martinez le 16 avr. 2024
Thank you for taking your time to complete our survey and provide us with your feedback on your recent visit to our hotel. We hope to see you again!

6/10 Satisfaisant

Liliana

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Property needs maintenance
Séjour de 6 nuits en avril 2024
Réponse de Ana Martinez le 15 avr. 2024
Thanks for sharing your experience, currently we are working on it. Hopefully in the future you can give us a second chance to meet your expectations.

6/10 Satisfaisant

Shanna

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall we had a great stay. The hotel could use updating. Dinner was great. Loved having breakfast each morning. Would be nice to have more variety of fruit.
Séjour de 5 nuits en avril 2024
Réponse de Ana Martinez le 11 avr. 2024
Thanks a lot for your feedback, we hope you had a great stay with us!

10/10 Excellent

erica renee

Séjour de 4 nuits en mars 2024
Réponse de Ana Martinez le 11 avr. 2024
Thanks for leaving your review, we hope to see you again!

6/10 Satisfaisant

Ercilio, Saint Cloud

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I like the area, the breakfast and the food of the restaurant and the beach. What I didn't like: The pool need to update and the building should be renovated. I have bad experience with one of the bartender of the restaurant in the pool area. I bought a drink, whiskey with coconut water. I paid $13.38. I asked to him to add a little more whiskey because the drink tasted like coconut water only and he refused and asked for an extra of $5.00 to add whiskey to the drink. I felt cheated.
Séjour de 5 nuits en mars 2024
Réponse de Ana Martinez le 9 avr. 2024
Thank you for sharing your experience with us. We are very sorry you had a bad experience at the bar, I will be taking the incident to the manager of the area. Hopefully in the future you can give us a second chance to meet your expectations.

8/10 Bien

Jennifer

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Ana Martinez le 9 avr. 2024
Thank you for your review, we hope to see you again with us!

6/10 Satisfaisant

Rebekah

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Ana Martinez le 9 avr. 2024
Thanks for sharing your experience with us!

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
A lot of places to eat and casino private are of the beach and pool was very nice
Séjour de 4 nuits en avril 2024
Réponse de Ana Martinez le 7 avr. 2024
Thank you for leaving your review! We hope you had a great stay with us.

4/10 Médiocre

Tyrone

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Ana Martinez le 7 avr. 2024
Thank you for sharing your review, we hope you had a great stay with us!

6/10 Satisfaisant

Monique

Séjour de 2 nuits en mars 2024
Réponse de Ana Martinez le 7 avr. 2024
Thanks for sharing your experience with us.

8/10 Bien

Brittney Irene

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
My stay was perfect the only thing I didn't like was the parking you have to walk past the casino to get to the parking lot otherwise wonderful hotel
Séjour de 5 nuits en mars 2024
Réponse de Ana Martinez le 3 avr. 2024
Thanks for sharing your experience with us, we are very happy to hear that you had a great stay. Hopefully we will see you again soon!

8/10 Bien

Jose A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love it staff very nice
Séjour de 2 nuits en mars 2024
Réponse de Ana Martinez le 2 avr. 2024
We appreciate your review, and it makes us very happy to hear that you had a great stay. Hopefully we will see you again soon!

8/10 Bien

NYDIA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ambiance is very friendly and the pool was great for the children
Séjour de 3 nuits en mars 2024
Réponse de Ana Martinez le 1 avr. 2024
Thank you for sharing your experience with us, we hope to see you again in the future!

6/10 Satisfaisant

Veronica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limited chairs in the pools and cleanliness and services in beach area can be improved too ( as chairs, bar services, etc.).
Séjour de 1 nuit en mars 2024
Réponse de Ana Martinez le 1 avr. 2024
Thanks for leaving your recommendations to our hotel, we hope you had a good stay with us.

10/10 Excellent

Carol Soon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at Embassy suites Dorado was very enjoyable. The pools were great and the beach was enjoyable. Parking was easy and it was great to be in a gated community for our first visit to Puerto Rico.
Séjour de 7 nuits en mars 2024
Réponse de Ana Martinez le 1 avr. 2024
Thank you for sharing your experience with us, we are very happy to hear that you had a good time. Hope to see you again!

4/10 Médiocre

Joel

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Gorgeous view the pool area is amazing the easy access on the beach is a plus my issue with this resort is the rooms are dated and falling apart, the elevator buttons hardly work, the jacuzzi wasn’t working, the breakfast was mediocre, this was the only resort I’ve ever had where I needed to get ahold of the front desk more than once because of issues with the room or parking and it was more than 3 times, the lobby area is amazing with the koi pond that wraps around into a seating area the pool is huge and beautiful but too many minor issues that adds on making the vacation a little unpleasant or inconvenience
Séjour de 6 nuits en mars 2024
Réponse de Ana Martinez le 1 avr. 2024
We are very sorry to hear that your experience was not as pleasant as we wish, hopefully in the future you can give us a second chance to meet your expectations.

8/10 Bien

Duane K

Voyage en famille
Les points forts : Propreté et personnel et service
Lunch and early dinner steered to the pool bar. Extremely slow and impersonal. Pool bar mgr. seemed put out by having to take drink and food orders. Most employees were friendly and respectful.
Séjour de 6 nuits en mars 2024
Réponse de Ana Martinez le 1 avr. 2024
Thanks for sharing your experience, we hope to see you in the future.

10/10 Excellent

Obed

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view of the ocean is amazing!… Staff were very friendly
Séjour de 4 nuits en mars 2024
Réponse de Ana Martinez le 27 mars 2024
Thanks for your review, we hope to see you again very soon!!

2/10 Horrible

julian

Les points faibles : Propreté et personnel et service
Séjour de 8 nuits en mars 2024
Réponse de Ana Martinez le 28 mars 2024
Thanks for leaving your review. We are sorry to hear that your experience was not as pleasant as we would like to be. Hopefully in the future you can give us a second chance to meet your expectations.

4/10 Médiocre

Edwin

Séjour de 4 nuits en mars 2024
Réponse de Ana le 27 mars 2024
Thanks for giving us your feedback. We hope you had great stay with us, we hope to see you again.

2/10 Horrible

Daylis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The first night the hotel had no hot water and the front desk supervisor Joshua told me to shower with Cold water, that it was very normal and that he showers like that. That I could still go on with my plans by simply showering with cold water. That he had no other rooms and that I was more than welcome to leave to another hotel.
Séjour de 3 nuits en mars 2024
Réponse de Ana le 19 mars 2024
We are very sorry to hear that your experience was not as pleasant as we expected. We hope in the future you ca give us a second chance to meet your expectations.

8/10 Bien

Brian J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a real good time at the resort everything around as for as good and entertainment is about 5-10 mins hotel clean and good service
Séjour de 3 nuits en mars 2024
Réponse de Ana le 18 mars 2024
Thanks for sharing your experience with us! We appreciate you!

10/10 Excellent

Benjamin

Great place
Séjour de 6 nuits en mars 2024
Réponse de Ana le 18 mars 2024
We are happy to hear your experience was great! Hope to see you again!

6/10 Satisfaisant

David

Les points forts : Personnel et service et équipements
Meh
Séjour de 2 nuits en mars 2024
Réponse de Ana le 15 mars 2024
Hello and thank for your review, we hope to see you again soon!

6/10 Satisfaisant

Alison Lea

Séjour de 7 nuits en mars 2024
Réponse de Ana Martinez le 1 avr. 2024
Thank you for sharing your review, we hope to see you again soon!

8/10 Bien

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice pool and beach!
Séjour de 7 nuits en février 2024
Réponse de Ana le 13 mars 2024
Thank you for your review, we hope to see you again!

8/10 Bien

Hoon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Lovely place. Hotel is located in gated area (which depending who is guarding - you are asked who you are and where you are going). Location was convenient for us.
Séjour de 6 nuits en février 2024
Réponse de Ana le 14 mars 2024
Thanks for your review, we hope you had a good stay with us!

6/10 Satisfaisant

Gary M

Les points forts : Propreté, personnel et service, équipements
It really showed its age. Not what we expected.
Séjour de 4 nuits en janvier 2024
Réponse de Ana le 14 mars 2024
Thanks for your honest review, we hope in the future you can give us a second chance to meet your expectations.

8/10 Bien

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, but nothing spectacular. Everything was clean and the staff were nice. The shop inside the hotel was closed our entire stay which was a disappointment because we would have shopped there for multiple things we needed throughout our stay. Restaurant food was very good. Pool area was very enjoyable.
Séjour de 4 nuits en mars 2024
Réponse de Ana le 14 mars 2024
Thanks for leaving your review, we are very sorry to hear the inconvenience with our store. We hope next time it will be better!

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2023
Réponse de Ana le 14 mars 2024
Hello and thank you for your review, we hope to see you again!

4/10 Médiocre

Denise

Voyage en famille
Les points faibles : Propreté et personnel et service
The room had no hand soap until we asked for it. No washcloths until we asked for them. Shower flooded and the pool has jagged broken pieces of tile on the bottom. I was so disappointed I cancelled my other night and switched hotels
Séjour de 2 nuits en mars 2024
Réponse de Ana le 7 mars 2024
we appreciate you take from your time to leave your review. Also, we are very sorry to hear that your experience was not as pleasant as we would like to.

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice views
Séjour de 2 nuits en février 2024
Réponse de Ana le 7 mars 2024
Thanks for leaving your review, we hope to see you again soon!

2/10 Horrible

Lynda

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First - the staff on duty when we came in, didn’t have our reservation any more. They were supposedly completely booked. BUT my husband called and told them: due to our flights getting messed up and rebooked, we wouldn’t be in on Thursday BUT WE WILL on Friday. Keep our reservation -unfortunately they didn’t. After jerking us around and trying to say my husband didn’t call, they finally got us a room. It was more than the one I had reserved but it did have a great ocean/pool view. For the most part - the staff and all were nice. It was the night manager and his other employee that weren’t very friendly at first or even helpful AT ALL. My husband and I travel a lot - we know how to be polite, friendly, respectful and very understanding. This took the cake of royal screw ups. It cost us more than we intended on paying for our original room. It just put a bad taste in our mouth.
Séjour de 4 nuits en février 2024
Réponse de Ana le 7 mars 2024
Hello and thank your review. We are very sorry for all the inconveniences you had upon check in and during your stay. We hope you can give us a second chance to meet your expectations.

10/10 Excellent

Barry James DeBraska

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service and the staff interactions we received were second to none.
Séjour de 4 nuits en février 2024
Réponse de Ana le 7 mars 2024
Thanks for leaving your review, we hope to see you again!

10/10 Excellent

Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice but not much to do in the area . Had to ride about a hour out for Atvs, horseback riding, and more
Séjour de 2 nuits en mars 2024
Réponse de Ana le 5 mars 2024
Hello and thank you for your review, we appreciate you choose us as your Puerto Rico destination. We also hope to see you again.

8/10 Bien

Evelyn

Les points forts : Équipements
The people were wonderful, like family. We greatly appreciated Irene and the taxi drivers, “Uncle Jorge, Javier, and Enrique!” They made it memorable. I would book directly with hotel next time.
Séjour de 3 nuits en février 2024
Réponse de Ana le 4 mars 2024
Hello, we are very happy to hear that you have a wonderful experience with us. Hope to see you back soon!

2/10 Horrible

Christopher, Spring

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel charges as it is the best Embassy Suites in the world with a stiff resort fee. The hotel is tired. The breakfast is not good at all. The beach on the ocean is terrible.
Séjour de 4 nuits en février 2024
Réponse de Ana le 4 mars 2024
Hello, we are sorry your experience was not the best with us, we hope you can give us a second opportunity to meet your expectations.

4/10 Médiocre

Colleen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The was water dripping from the ceiling in the hallway. They had buckets around the hotel collecting the water. Paint from the ceiling were falling down. Our room floor was wet every day they had to bring a fan in to dry it. We were told the AC was dripping. If we wanted a dry floor we had to kept the fan on all day/ night. They did not have another room to put us in. At the pool they were no towels. The door to the beach did not work on our last day. I was locked out of the hotel and had to wait to staff to let us back in. I would not suggest staying here
Séjour de 4 nuits en février 2024
Réponse de Ana le 1 mars 2024
Hello, we are very sorry to hear that your stay with us was not as pleasant as we wish. Hopefully in the future you can give us a second opportunity to meet your expectations.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful facility and Beach great swimming areas very comfortable bed excellent sleep very room y
Séjour de 3 nuits en février 2024
Réponse de Ana le 26 févr. 2024
We are very happy to hear you have a wonderful stay with us, we hope to see you again.

4/10 Médiocre

Michele

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There was not enough staff. Front desk, concierge and bellman very nice. Very old and run down. Broken beach chairs, ripped carpets, housekeeping came at 4 or 5 when we trying to get ready to go out. It’s just a tired place. Hot tub was kinda gross, beach are and pool were very nice. Bedding was a little hard and pillows were lumpy.
Séjour de 7 nuits en février 2024
Réponse de Ana le 23 févr. 2024
thanks for leaving your feedback, we are very sorry to hear that your experience was not as pleasant as we wanted it to be. We hope next time we can meet your expectations.

6/10 Satisfaisant

Marilyn

Voyage en couple
Bathroom shower sound like fog horn when you turn on the water. Decor from bathroom is from the 1960’s, need to remodel and upgrade the shower. The hotel living room was dark and cold. Would not recommend to my friends.
Séjour de 4 nuits en février 2024
Réponse de Ana le 23 févr. 2024
Thank you for taking your time on leaving your feedback, we are very sorry that we did not meet your expectations.

10/10 Excellent

Taggart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Ana le 26 févr. 2024
Hello, and thank you for your review, we hope you come back again soon.

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en février 2024
Réponse de Ana le 23 févr. 2024
Hello and thank you for your review, we hope you had a great stay with us.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, Carlos Rodriguez was awesome helped us with all we needed very attentive. Breakfast was amazing kids loved the pool and the beach was right there for us as well amazing place to stay would stay again.
Séjour de 8 nuits en février 2024
Réponse de Ana le 21 févr. 2024
We are very happy to hear that, we hope you come and visit us again soon.

6/10 Satisfaisant

tiffany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
First night upon arrival the toilet was leaking. Took two days to fix it. Was promised room change but never happened. Front room tv was broke told them twice a day each day and it never got fixed. Dining the workers have bad attitudes and poor customer service except one lady forgot to get her name. If you’re dining in don’t expect them to greet you or bring your drinks and food to your table. Other than that nice resort, pricey and needs updating.
Séjour de 3 nuits en février 2024
Réponse de Ana le 21 févr. 2024
Hello, thank you for taking your time on leaving your review, we hope you can give us a second change to make it better for you.

4/10 Médiocre

maria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would strongly advise against choosing this hotel for your stay. Upon my late arrival, I encountered numerous issues, including a musty odor, outdated furnishings, and rusty fixtures in the room. The lack of proper ventilation led to moisture problems, attracting small mosquitos. Additionally, the carpet near the bathroom was soaked. Despite being moved to another room, similar problems persisted. Breakfast was not great either. Overall, I would rate this hotel a 3 out of 10, with the only positive aspect being the pool. Significant upgrades are necessary to enhance the guest experience and justify the price. My stay was disappointing and did not meet expectations.
Réponse de Ana le 23 févr. 2024
Thanks for taking from your time and leave your review, we are very sorry your stay with us was not as pleasant as we hoped it would be. We hope you can give us a second chance to make it better for you.

10/10 Excellent

Kaitlyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a little far away from a lot of attractions in Puerto Rico (my partner and I took an hour-long Uber pretty much every day) and not walkable to a ton. BUT the private beach and pool area is really cool and very big! (We were fans of the jacuzzi!) The staff is incredibly kind and attentive, and the daily happy hour reception is a great time. Clean rooms and great views. If you want a visit to Puerto Rico and a homey resort to stick around, this is a great option!
Séjour de 4 nuits en février 2024
Réponse de Ana le 15 févr. 2024
Thanks a lot for sharing your experience at our facilities, we hope you decide to visit us again soon.

8/10 Bien

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent view. Good room. Atrium was a little loud until 10. Good stay all in all.
Séjour de 4 nuits en février 2024
Réponse de Ana le 13 févr. 2024
We are very glad to hear that, we hope to see you soon again!!

8/10 Bien

Ruthie

Séjour de 1 nuit en février 2024
Réponse de Ana le 14 févr. 2024
Hello and thank you for your review, we hope you have enjoyed your stay with us to see you soon!

4/10 Médiocre

Sabrina

The food was bad & the rooms are outdated
Séjour de 2 nuits en février 2024
Réponse de Ana le 6 févr. 2024
We are very sorry to hear that, we hope you can give us a second chance to meet your expectations.