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Avis sur Days Inn by Wyndham Houston

2 out of 5
Days Inn by Wyndham Houston
11002 Northwest Fwy, Houston, TX

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 200 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 227 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 207 avis sur 1000." "

6,6/10

Propreté

6,8/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Trés propre et bel endroit. Le perrsonelles tres courtois
Séjour de 1 nuit en janvier 2019
Réponse de Directeur de l'hôtel le 18 janv. 2019
Cher invité, Merci de rester avec nous. Je suis très heureux que notre hôtel vous ait impressionné à bien des égards. Nous visons à offrir une expérience client qui satisfera un large éventail de voyageurs. Quand vous serez de nouveau dans la région, j’espère que vous nous ferez votre premier choix. Nous serons là lorsque vous aurez besoin de nous pour un autre excellent séjour que vous aimerez sûrement. Cordialement, Directeur de l'hôtel

6/10 Satisfaisant

Christopher

Les points forts : Propreté
The breakfast Is terrible... They should not say the breakfast is included... Is terrible
Séjour de 5 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Christopher,We apologize for any disappointment caused by the breakfast during your stay. Your feedback about its quality is noted, and we will review our offerings to ensure they meet our guests' expectations. If there's anything else you would like to share or if there's anything we can do to improve your experience, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Tieneke

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

2/10 Horrible

Sherod

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Juan

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This will be the last option
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Juan,We're sorry to hear about your disappointing experience. Your feedback is important to us, and we take it seriously as we strive to improve our services. If there's anything specific that we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and hope to have the opportunity to change your perception in the future.Sincerely,Hotel Manager

2/10 Horrible

JOSE DE JESUS AMADO

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pesimas instalaciones no sirve la tv, las lamparas no tienen focos. No sirve el refrigerador. No sirve la regadera, la habitacion huele a cigarro, la alberca esta sucia y el telefono esta desconectado por lo que no se puede reportar nunca jamas volvere a contratar sus pesimos servicios
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear JOSE DE JESUS AMADO,We apologize for the experience you had during your stay with us. Your feedback is concerning, and we take your comments very seriously. We are investigating these issues immediately to ensure they are addressed and resolved promptly. This is not reflective of the standard of service and quality we aim to provide, and we sincerely apologize for any inconvenience caused.If there's anything else you would like to share or if there's anything we can do to make amends, please reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 Bien

mario

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un buen lugar para dormir, muy tranquilo buen precio buenaa instalaciones! Lo recomiendo
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Dear Mario,Thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel to be a good place to sleep, very quiet, with good prices, and excellent facilities. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back for another peaceful and enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Lisy

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un poco sucias las instalaciones la lavadora no servia
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Querida Lisy,Gracias por sus valiosos comentarios. Pedimos disculpas por cualquier inconveniente causado por la limpieza de nuestras instalaciones y la lavadora no funcional. Nos tomamos estos asuntos en serio y los abordaremos con prontitud para garantizar una mejor experiencia para nuestros huéspedes. Apreciamos su evaluación y esperamos tener la oportunidad de brindarle un mejor servicio en el futuro.Atentamente,Gerente del hotel

8/10 Bien

Rogelio

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Facilities are a bit old, yet the hotel crew makes their best to have it cleaned daily. It’s a good option to sleep if you’re looking for a spot near downtown and has access to quick routes. Lobby personnel is very helpful and friendly.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Rogelio,Thank you for your review and feedback! We're glad to hear that you found our hotel crew to be dedicated to maintaining cleanliness and that our location near downtown with quick route access suited your needs. We appreciate your understanding regarding the age of some facilities and are grateful for your recognition of our helpful and friendly lobby personnel. Your feedback is valuable to us, and we'll continue striving to improve our facilities and service. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Shameka

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I had a good stay.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Shameka,Thank you for taking the time to share your feedback. We're delighted to hear that you had a good stay with us. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Hotel Manager

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 6 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,Thank you for taking the time to share your positive review and giving us a 5 out of 5 rating! We are thrilled to hear that you had a good experience during your stay. Providing a comfortable and enjoyable environment for our guests is our top priority. If there are any specific aspects you appreciated or any suggestions for improvement, feel free to let us know. We value your feedback and hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Shontell

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,Thank you for taking the time to share your positive review! We're delighted to learn that you had a wonderful experience during your stay and that you rated us 5 out of 5. Providing excellent service and a comfortable environment for our guests is our priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you have, please let us know. We appreciate your feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charlie was one of the rudest people I’ve met in my life! I had to extend my stay for work twice. The first time i extended I went the the front desk and signed whatever paperwork he needed me to. The second day Charlie made me check completely out of the room and told me to come back at 2pm to recheck in. I am a former flight attendant and in all my years of traveling have I ever been asked to check out, pack my things and then come back.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,Thank you for taking the time to share your experience, and we sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear about the issues with the extension process, and we understand the frustration it may have caused. We will address this matter with Charlie to ensure better communication and service for our guests. Please be assured that we value your feedback, and your concerns will be used to improve our procedures. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Manager

2/10 Horrible

Anita

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager was rude. I had made a reservation that i forgot to add an additional day to and was called at my room for check out. I told him about the confusion and asked if it was alright to wait for my husband ro get in from work. It was a d SATURDAY, So he would have gotten off at 2pm and would have fixed our reservation. He told me i would still have to check out and re check back in. I have never heard of that. Neither had i heard of calling the headquarters and listing the current reservations. So i just gave in and packed. My husband missed two hours of work as he is a mechanic. Ive also seen a family get put out for similar. I packed and left. We came back after 5 pm and checked back in. Only to go from room 262 which is the best room on property, to going to room 158 which is a crack head room smelled bad and chipped paint mold and stomping from people that cant seem to sleep at all. Theres only 2 good rooms there and its fighting teeth and nails to get either of them. They will check all guest that book online into one of these horrible not up to standard rooms. Its worth 35 a night and after re checking back in 158 phone didnt work. My whole stay was evolved around 🙄 asking them to fix it. The manager he is the worst human i cant even stand it. I ask that any guest staying or planning to make a new reservation, take this into consideration. Also ive had someone scratch my car two different times and they refused to assist in helping me with who did it
Séjour de 5 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,We sincerely apologize for the numerous inconveniences you faced during your stay. It's disheartening to hear about the issues with your reservation, room changes, and the lack of assistance regarding your car. This falls far below our standards, and we are truly sorry for the frustration and inconvenience caused. We take your feedback seriously and will address these matters with the staff involved to ensure better service for our guests. Please know that your concerns are being taken seriously, and we appreciate your understanding. We hope to have the opportunity to make it right on any future visits.Sincerely,Hotel Management

10/10 Excellent

mario

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me parece un buen lugar para ospedarce! Buen precio y fácil acceso
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 7 mars 2024
Dear Mario,Thank you for your positive review on Expedia! We're delighted to hear that you found our hotel to be a good place to stay with a reasonable price and easy access. Your feedback is appreciated, and we're grateful for your kind words. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please let us know. We look forward to the opportunity to welcome you back for another great stay.Sincerely,Hotel Manager

2/10 Horrible

Michael Polk

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Dear Michael Polk,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

6/10 Satisfaisant

Brenda

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. Your comments are valuable as they help us identify areas for improvement. If there are specific details you'd like to share about your experience, please feel free to do so. We are committed to making every guest's stay enjoyable, and your input is essential in achieving that goal.Sincerely,Hotel Manager

2/10 Horrible

Meagan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stanky rooms have a very funky smell
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Meagan,We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding the unpleasant odor in your room is deeply concerning, and we want to assure you that we take this matter seriously. Our team will thoroughly investigate and address the issue to ensure that future guests do not encounter similar challenges. We appreciate your honesty, and we are committed to providing a clean and comfortable environment for all our guests. If you have any additional details or suggestions, please feel free to share them with us. We value your input and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely,Hotel Manager

10/10 Excellent

mario

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar tranquilo, limpio, buen precio!! en lo personal lo recomiendo muy buena experiencia!!
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Mario,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a quiet and clean experience at our hotel and found the price to be good. We truly appreciate your recommendation and are delighted that you had a very good experience overall. Providing a positive stay for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back again soon for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Rony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exelente bellísimo me encanta
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Manager le 9 févr. 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had an excellent and beautiful experience with us. Your positive feedback is truly appreciated. We strive to provide exceptional service to all our guests, and it's rewarding to know we succeeded in making your stay enjoyable. If there's anything specific you loved or any suggestions you have, feel free to share. We hope to have the pleasure of hosting you again soon.Sincerely,Hotel Manager

2/10 Horrible

Hüseyin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad cleaning bad room
Séjour de 6 nuits en janvier 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Guest,We deeply regret the negative experience you encountered during your stay. Your feedback is crucial to our continuous improvement, and we apologize for falling short of your expectations. We take cleanliness seriously, and your comments will be used to reinforce our training and protocols. If there are specific details you'd like to share, we would appreciate the opportunity to address them directly. Please accept our sincere apologies, and we hope to have the chance to provide a more positive experience in the future.Sincerely,Hotel Manager

2/10 Horrible

Ruby

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Reserved 2 rooms & both had roaches. Numerous things broken such as fridge, microwave, lighting, & tv. Both rooms had stains everywhere. Overall, dirty. Would not recommend.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. It is disheartening to hear about the issues with cleanliness and maintenance. Please know that your feedback is taken seriously, and we are actively addressing these concerns to ensure they do not recur. We understand this was not the experience you expected, and we appreciate you bringing it to our attention. If you would be willing to provide more details, it would aid us in investigating and rectifying the situation promptly.Sincerely,Hotel Manager

2/10 Horrible

Cassandra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is crucial to us, and we would like to understand more about the issues you encountered to make necessary improvements. If you could provide additional details about your stay, we would greatly appreciate it. Our goal is to ensure all guests have a positive experience, and we apologize for any shortcomings during your visit.Sincerely,Hotel Manager

10/10 Excellent

Shehdeh

Les points forts : Propreté et personnel et service
Very clean
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Manager le 31 janv. 2024
Dear Guest,Thank you for your positive rating and feedback. We're thrilled to hear that you found our hotel very clean. Providing a clean and comfortable environment for our guests is a top priority. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we hope to welcome you again during your future travels.Sincerely,Hotel Manager

2/10 Horrible

Hashim

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room was dingy. No daily towel service. Quality of towels terrible. Toiletries terrible. Pillows terrible. Breakfast variety terrible. Dark and dingy.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 25 janv. 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the room condition, lack of daily towel service, poor quality of towels and toiletries, uncomfortable pillows, and the unsatisfactory breakfast variety is concerning. This is not the standard we strive to uphold, and we appreciate you bringing these issues to our attention. Immediate action will be taken to address and rectify these concerns. We value your honesty, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Manager

2/10 Horrible

charles

Voyage d’affaires
Les points faibles : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Guest,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is crucial, and we take it seriously. We regret any inconvenience you may have experienced. Please know that we are actively addressing the issues you raised to ensure a better experience for our guests in the future. If there are specific details you'd like to share, please feel free to provide more information. We appreciate your candor and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Satisfaisant

Christina

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your review and the constructive insights you've provided. We're pleased to know that you found our staff friendly and helpful. However, we also note your concerns, and we apologize for any aspects that may not have met your expectations. Your comments are invaluable as we continuously work to enhance our guests' experiences. If you have any specific suggestions for improvement, please feel free to share.Sincerely,Hotel Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mucha basura de la que se desprende de la pared cuando la trabajan (residuos blancos) debajo del aire y atras del mueble del telefono. Cuando entraron a limpiar solo hicieron la cama y pusieron toallas limpias y sacaron basura pero no limpiaron lavabo ni el baño
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 16 janv. 2024
Dear Guest,We appreciate your feedback, and we apologize for any inconvenience you experienced during your stay. Your comments regarding cleanliness have been noted, and we will address these issues with our housekeeping team to ensure a more thorough and satisfactory experience for our guests. We value your input, and we hope to have the opportunity to improve and provide you with a better stay in the future.Sincerely,Hotel Manager

2/10 Horrible

John

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was not inhabitable. They should not be allowed to operate the way they are.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 15 janv. 2024
Dear Guest,We're deeply sorry to hear that your room was not in a satisfactory condition. This is certainly not the experience we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is crucial, and we will investigate the issue promptly to ensure that necessary improvements are made. If there's anything more you'd like to share or if there's a way we can make amends, please let us know. We understand your frustration and appreciate your understanding.Sincerely,Hotel Manager

2/10 Horrible

Thong

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Manager le 11 janv. 2024
Dear Thong,We're sorry to see that your experience didn't meet your expectations, as indicated by your score of 2 out of 10. We take guest feedback seriously, and we would appreciate more details about the specific issues you encountered during your stay so we can address them promptly. Your satisfaction is our priority, and we hope to have the opportunity to make amends. If you have any additional comments or suggestions, please feel free to share.Sincerely,Hotel Manager

10/10 Excellent

Ivelssy

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Ivelssy,Thank you for giving us a perfect rating of 10 out of 10 on Hotels.com! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another excellent stay.Sincerely,Hotel Management

2/10 Horrible

Martel Sidick, Miami

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty room, roaches, smelly rooms
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Martel Sidick,We sincerely apologize for the unacceptable conditions you encountered during your stay, as mentioned in your 1 out of 5 rating on Expedia. We are deeply concerned about your experience and assure you that we will address and resolve these issues promptly. Your feedback is crucial, and we appreciate your understanding. If there's anything specific you'd like to share or if you have additional concerns, please contact us directly.Sincerely,Hotel Management

2/10 Horrible

Walter

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Tge hotel do not looms like the pictures online the lock at door was broke the ac did not work and my room was smell really bad i did not have more time to look for other hotel cuz was new years eve pass 10 when j get to the room The whorst part was when start rain the room feeling up witb water try to call fromt desk and the phkne did not work soni pack my stjff and left was the wjorst new r i ever have i turn the key at front dest and tell the clear and he did not consern one bit i really want the refound for that hotel stay and that hotel should be close
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,We sincerely apologize for the numerous issues you experienced during your stay. Your feedback is deeply concerning, and we understand the significant inconvenience this caused. We assure you that we will thoroughly investigate and address each problem to prevent such incidents in the future.Your request for a refund will be processed, and we are committed to rectifying the situation. We appreciate your understanding and hope you give us another chance in the future to provide a much-improved experience.Sincerely,Hotel Management

8/10 Bien

Rafael

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 23 janv. 2024
Dear Guest,Thank you for your feedback and 4 out of 5 rating on Expedia. We appreciate your stay with us and would love to learn more about your experience. If there are specific areas where we can improve, please feel free to share your insights. We value your input and look forward to enhancing our services based on your feedback.Sincerely,Hotel Manager

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to relax
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Manager le 2 janv. 2024
Dear Ricardo,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that our place provided a nice atmosphere for relaxation. We appreciate your positive feedback and look forward to hosting you again for another relaxing stay!Sincerely, Hotel Manager

6/10 Satisfaisant

Juan Carlos

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Réponse de Hotel Manager le 2 janv. 2024
Dear Juan Carlos,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Michael

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear Michael,Thank you for your perfect rating of 10 out of 10. We're delighted to hear that you had an excellent experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

2/10 Horrible

Tiara

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible horrible stay rooms dirty filthy didn’t have soap had to ask for some didn’t have anything not enough towels guy at the desk was rude as hell never again will I book nor stay here
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 24 déc. 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we are genuinely sorry that we fell short of your expectations. Please know that we take your comments seriously, and we will address these issues promptly to ensure they do not recur.We appreciate your patience and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 Excellent

Jorge

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 23 déc. 2023
Dear Guest,We sincerely appreciate your perfect rating on Hotels.com! It's wonderful to know that you had a fantastic experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Shon

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 17 déc. 2023
Dear Guest,We appreciate your positive feedback and the 5 out of 5 rating you gave us on Expedia. It's great to hear that you had a pleasant experience during your stay. We strive to provide excellent service, and your satisfaction is our priority. If there are any specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

4/10 Médiocre

David

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 12 déc. 2023
Dear Guest,We appreciate your feedback and are genuinely sorry that your experience did not meet your expectations. Your comments are valuable, and we take them seriously. We apologize for any inconvenience you faced during your stay. If there are specific details you'd like to share to help us improve, please contact us directly. We appreciate your honesty and hope for the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

alba

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
The place was ok😏
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 7 déc. 2023
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that your overall experience was satisfactory. If there are any specific areas where we can improve and make your stay even better next time, please let us know. Your feedback is valuable, and we hope to have the pleasure of hosting you again.Sincerely,Hotel Manager

8/10 Bien

Joretha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Guest,Thank you for taking the time to leave your feedback. We're glad to see you had a positive experience overall. If there are specific areas where we can improve and earn that extra star for a perfect rating, please feel free to share more details. Your input is valuable to us, and we appreciate your stay. If you have any further comments or suggestions, please let us know.Sincerely,Hotel Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty rooms
The first room had a used tampon in the corner of the bathroom and there was shredded pieces of paper on the carpet. The room are really old and the paint is chipping off. Really bad, close to the worse hotel I've ever stayed in.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. This falls far below our standards, and we appreciate you bringing it to our attention. Rest assured, we will investigate the matter thoroughly and take immediate action to address and rectify the issues you've mentioned. Please accept our sincere apologies for any discomfort caused. We hope you would consider giving us another chance in the future to provide you with the excellent service and cleanliness you deserve.Sincerely,Hotel Manager

8/10 Bien

Eumir, Philadelphia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean, but needs more cleaning in the carpet corners and where the floor meets the walls. Bathroom was clean, but needs new toilet seat. The room need new paint job, because many areas the paint is peeling.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 14 nov. 2023
Dear Guest,Thank you for providing your feedback. We're pleased to hear that you found the room generally clean. Your observations about the carpet corners, bathroom, and paint job are duly noted, and we apologize for any inconvenience caused. Your feedback is valuable to us as we strive to continuously improve our services. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Horrible

Anita

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Anita,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place maybe offer late check out
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 11 nov. 2023
Dear Roger,Thank you for the positive feedback! We're pleased to hear that you had a great experience during your stay. Regarding late check-out, we appreciate the suggestion. While it may not be possible to offer late check-outs for everyone, you can always inquire about the possibility upon arrival or contact our front desk in advance. We value your input and hope to welcome you back for another wonderful stay in the future! Safe travels!Sincerely, Hotel Manager

2/10 Horrible

Michael

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They have bedbugs
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Michael,We take all reports of pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

2/10 Horrible

Edgar

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No hot water, dirty room no Internet I do not recommend this place filthy, dirty ugly
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Edgar,We apologize for the issues you encountered during your stay, including the lack of hot water, a dirty room, and the absence of internet. Your experience does not meet our standards, and we appreciate your feedback. We will work to address these concerns to ensure a more pleasant and comfortable experience for our guests in the future. Thank you for sharing your concerns, and we hope you might consider giving us another chance after improvements have been made.Sincerely, Hotel Manager

2/10 Horrible

Brittney

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The motel was in a very convenient location to where I needed to go each day, but that is the only positive. The room smelled bad, there was a huge area of black mold in the bathroom, there was blood on the walls, water was trickling down the wall, the ceiling was crumbling in. I woke up in the mornings to paint and drywall all over the floor where it had fallen in the night. I couldn't use their bath towels because the shelf they put them on had black mold, and the water leaking down the wall got the towels wet. There were also roaches! I would not recommend staying here unless you don't care about your health, or just need to stay someplace cheap. It was budget friendly.
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Manager le 2 nov. 2023
Dear Guest,We are truly sorry to hear about your disappointing experience during your stay. The issues you encountered are certainly not up to our standards, and we apologize for any inconvenience this may have caused. We take these matters seriously and will address them to ensure such problems don't occur in the future.Thank you for your feedback, and we hope you'll consider giving us another opportunity to provide you with a much better stay in the future.Sincerely,Hotel Manager