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Avis sur OYO Hotel Burlington South

2.5 out of 5
OYO Hotel Burlington South
2444 Maple Ave, Burlington, NC

Avis

4,6
Note des voyageurs de 10 (Excellent), d’après 81 avis sur 760." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 760." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 760." "
Note des voyageurs de 4 (Médiocre), d’après 156 avis sur 760." "
Note des voyageurs de 2 (Horrible), d’après 320 avis sur 760." "

5,0/10

Propreté

6,2/10

Personnel et service

3,8/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

4,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

yves

2/10 Horrible

Barbara

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PROPERTY DOESNT EXSIST
Séjour de 1 nuit en avril 2024

2/10 Horrible

Tamara

Les points faibles : Équipements
we didnt even stay at the property they are shut down
Séjour de 2 nuits en avril 2024

2/10 Horrible

Stephen

Séjour de 1 nuit en avril 2024

2/10 Horrible

Alonzo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Wayne

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This property had nasty checkin because it is named Maple Hotel and they would not honor restervation by expedia, as they say they have not been OYO for a long time. Refused to even tell me if a room was available
Séjour de 1 nuit en février 2024
Réponse de Ammy le 3 avr. 2024
Apologies for the problems you had faced, Wayne! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Horrible

Michael

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Thomas

I don’t understand why you people keep sending me these messages, I have told you several times I did not stay at your facility because after I made reservations and got to the facility, it was no longer on by you, nor had it been for the past year obviously either you people don’t understand English or you don’t understand common sense
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Thomas

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The subject property, 2444 Maple Ave, Burlington , NC, is no longer OYO Hotel Burlington South, but Maple Motel. I was told by the attendent at the office they haven't accepted online reservations in a long time and if I was to stay there I was required to pay additional funds more than I paid online for the reservation and an additional deposit. The place was TRASH, appeared there were Section 8 housing tenants everywhere......I WANT ALL OF MY MONEY BACK, THIS IS A SCAM, NEVER THOUGHT EXPEDIA WAS LIKE THIS...
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Matthew

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is deceiving; BEWARE!! After reserving two rooms with Orbitz, we arrived to check in. The hotel staff told her they “don’t take reservations” and she could not check in. This create a huge issue and after speaking with Orbitz and representatives from OYO (overseas customer service number) we were told nothing could be done. The hotel “saw” my reservation but she could not check in because they only service people who arrive daily and request rooms. Again, no reservations yet they could see mine in the system. Funny, right?! After hours of phone calls and finally getting in contact with a Burlington NC desk agent for OYO, they told us the hotel was no longer affiliated with OYO (since May 22) and requested Orbitz to call them. Funny, since this should have been the hotel’s responsibility back in May. This is where we lost it and cancelled our hokie reservations and chose a more reputable hotel. Lesson learned you pay for what you get and these people and establishment should be avoided at all costs. It is deceitful beyond all comprehension and Orbitz didn’t even know what was going on.
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Dudley

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location closed permanently
The hotel is permanently closed and we were not notified. Drove up to check in at 10pm and had to scramble to arrange alternate accommodation.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

José

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Mike

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is junk and run down don't waste your time and money go somewhere else...
Séjour de 4 nuits en septembre 2023
Réponse de Ammy le 3 avr. 2024
Apologies for the problems you had faced, Mike! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Horrible

Dawn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Barbara le 11 sept. 2023
Sorry for the hassle you faced, Dawn! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Horrible

Jasmine

Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Jasmine! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

2/10 Horrible

sasha

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The lady at the desk was very nice and helpful. The property was the worst I have ever stayed at. I WILL Never recommend this place to any living human
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 11 sept. 2023
Hi, Sasha! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Horrible

Shannon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 20 juil. 2023
Hi, Shannon! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Horrible

James

Voyage en groupe
Les points faibles : Personnel et service
Surprised and Frustrated
My Hotels.com booking was denied. The hotel stated that they were not accepting online reservations after 1 May ‘23. I don’t know why my booking was confirmed by email response from Hotels.com if that was the case. I was sent additional emails up until a couple of days prior to arriving at the hotel…which assured me my booking was set.
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 20 juil. 2023
We are sorry to disappoint you, James! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 Horrible

Brittany

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t have our rooms reserved for us
Séjour de 1 nuit en juin 2023
Réponse de Barbara le 26 juin 2023
Hello, Brittany! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Horrible

Jamielyn

Séjour de 1 nuit en avril 2023
Réponse de Lisa le 3 juin 2023
Hi, Jamielyn! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Horrible

Marie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front clerk was rude upon check in. When he requested the $150 cash deposit that I was unaware of he told me to cancel the reservation. The hotel appears to be going thru renovations however it was sketchy and the employees were not friendly.
Séjour de 1 nuit en avril 2023
Réponse de Maria le 30 juin 2023
Sorry for the unpleasant experience you had with us. Marie! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Maria

2/10 Horrible

Debra

Séjour de 5 nuits en avril 2023
Réponse de Barbara le 24 mai 2023
Hi, Debra! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Horrible

Ronald

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They did not let me check in and was extremely rude!
Séjour de 1 nuit en avril 2023

2/10 Horrible

phyllis, Greensboro

Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Timothy

Séjour de 2 nuits en septembre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was here for a music festival and this was the cheapest option within an hour as most of the others were booked. It fit my needs for my stay but wasnt impressed. First off the require a CASH deposit for the room. They wouldnt let me put it on my card. They took 100 istead of the 150 in cash since that was all i had on me. My guess they do that in hopes that you forget about your deposit if you decide to check out over the phone. The sheets and pillowcases had stains on them. I put shirts on my pillows cause i wasnt trying to lay my head on them. The comforter was full of holes which lopked like cigarette burns. The refrigerator barely worked. It took overnight for a couple cans of soda to get slightly cold. They dont provide cups and dont have an ice machine...or at least they didnt offer a bucket for you to get ice. They didnt even have extra toilet paper and the roll in the provided was more than halfway used. The beds were alright just really bouncy. The only things that really worked like they were supposed to were the AC and the microwave Again it suited my needs but if you have other options i would look elsewhere
Séjour de 3 nuits en septembre 2022
Réponse de Greta le 19 sept. 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 Excellent

timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Séjour de 1 nuit en septembre 2022
Réponse de Greta le 19 sept. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Needs correct signage
The motel does not have the correct signage. I had to stop and ask someone where the address was.
Séjour de 1 nuit en août 2022
Réponse de Ammy le 11 sept. 2022
Hi, Richard! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 Horrible

Amanda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de jan le 11 sept. 2022
Hi, Amanda! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Horrible

Adedokun

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This service is so bad
Séjour de 1 nuit en août 2022
Réponse de Jane le 6 sept. 2022
Hi, Adedokun! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Horrible

Nadim Amir

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
Disrespectful employes , bad smell
Séjour de 1 nuit en août 2022
Réponse de Jon le 29 août 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Horrible

Kerron, Brooklyn

Séjour de 1 nuit en août 2022

2/10 Horrible

Mario

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rough and smells
Didnt stay arrived lobby smelled a smoke asked to see room which overlooked highway noisey and dirty. Asked for refund and didnt stay.
Séjour de 1 nuit en août 2022
Réponse de Ammy le 19 août 2022
Apologies for the problems you had faced, Mario! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Horrible

laura

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My invicta Watch was stolen, it had to be the cleaning person because the room didn’t look like it was broken into. Ridiculous
Séjour de 2 nuits en juillet 2022
Réponse de Ammy le 17 août 2022
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 Bien

James

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Almost, but not quite.
Satisfactory, but could have been good to great...no phone , no clock, poor quality TV, no mini fridg, microwave inop, no coffee pot, no morning breakfast fixing of any kind, no ice machine and the outside area not keeps up at all...just to mention a few things. The room was very good, recently renovated, the mattress was poor quality...too firm and lumpy.
Séjour de 2 nuits en juillet 2022
Réponse de Ammy le 21 juil. 2022
Hi, James! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 Horrible

Johnny

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The price was likeable Then you get there and realize how stupid you were.....this was 3rd worldly. It was absolutely like the "other side" of town if you were in Dominica or Mexico. Dirty, unkempt, very dissappointed. My wife refused to stay and we had to find another hotel. This has never happened to me before.
Séjour de 2 nuits en juillet 2022
Réponse de Ammy le 23 juil. 2022
Hi, Johnny! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Horrible

MIchelle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I came all the way from Georgia just to get there to the doors closed and no where on the booking says they are closed by 11 so literally had to waste more money to find another place to stay 😡
Séjour de 1 nuit en juillet 2022
Réponse de Simon le 11 juil. 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Bien

Rod

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 5 nuits en avril 2022
Réponse de Jane le 12 avr. 2022
Hi, Rod! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Horrible

Melisa

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de Philip le 5 avr. 2022
Hi Melisa, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Philip

2/10 Horrible

John

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cockroaches… on top of that I had a “non-smoking” room, but it had burn holes in the blankets, and ash in the cabinets next to the bed. I didn’t stay the full weekend. I got a new hotel.
Séjour de 2 nuits en avril 2022
Réponse de Jane le 5 avr. 2022
Hi, John! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Horrible

cristobal

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible hotel, do not stay!
When we arrived late at night around 1:30 AM we were told that the property had a power outage and we could not stay there. And we could go to Hotels.com to get a refund. When Hotels.com tried to contact the property they were not answering the phone. I’m Still trying to get my money back.
Séjour de 1 nuit en avril 2022
Réponse de Philip le 4 avr. 2022
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip

10/10 Excellent

Eli Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de Ammy le 3 avr. 2022
Hi, Christopher! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Horrible

Cassie

Séjour de 1 nuit en mars 2022
Réponse de Philip le 4 avr. 2022
Hi Cassie, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Philip

2/10 Horrible

Mitchell

Séjour de 1 nuit en avril 2022
Réponse de Jane le 4 avr. 2022
Hi, Mitchell! We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jane!

2/10 Horrible

Bianca

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel looked sort of luxurious on the pictures in the app but looked like a dump in person. I wasn’t even able to stay because when I attempted to check in, they didn’t have my room available due to a “partial power outage”. I will never visit this establishment again.
Séjour de 2 nuits en mars 2022
Réponse de Ammy le 8 mars 2022
Hi, Bianca! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

4/10 Médiocre

David

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
In a good location due to all the stores around but other than that we had no refrigerator or microwave and there cigarette butts in the drawer with the bible
Séjour de 2 nuits en mars 2022
Réponse de Cheshta le 8 mars 2022
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 Satisfaisant

Steven

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 8 nuits en février 2022
Réponse de Jane le 21 févr. 2022
Hi, Steven! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 Médiocre

Elsa

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Their night staff Tabitha and the sheets were clean. I was very disappointed the carpets were filthy, the bathroom had moles, there is no elevator and no one to help with bags the heater rattled all night, the fridge in my room did not work. I was on the 2nd floor and had to make 2 trips with my bags. There were cobwebs everywhere, my towels were not changed, they sat outside my door for close to 2 days. There was a party downstairs hosted by guest who were not guest of the hotel. In the middle of the night I was awoken by a hammering on my door. The party goers were allowed to access where guests were staying. They were drunk and thought it was funny to knock on doors and wake the guests up and then ran off. The grounds looked like a wreck, broken furniture were strewn all over and the lobby was full of broken down equipment. There was no phone in the room so if I needed anything from the front desk or had a complaint like when the party goers kept knocking on my door I could not contact the front desk. The number listed for the hotel did not work so, I couldn't call from my cell phone either. I was scared but I was afraid to open my door. I almost called 911.The room did not have a glass or a spoon or a plate for that matter, I wanted to make some tea when I arrived at 1.00 AM at night and was unable to do so. The day receptionist told me it was not a restaurant and did not have cups. THIS IS NOW WHAT'S ADVERTISED. PLEASE READ THE REVIEWS. IT'S A REALLY AWFUL PLACE TO STAY.
Séjour de 3 nuits en janvier 2022
Réponse de Jane le 8 févr. 2022
Dear Elsa, It was a privilege to have you as our esteemed guest. we heartily thank you for your wonderful remarks. We have duly noted your feedback and Will act upon it as well. We do hope that you would give us an opportunity to experience our renewed services. Regards, Jane!

4/10 Médiocre

Robert

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Won’t stay there again
What is dirty! There was a used washcloth hanging on the shower curtain ! Low water pressure and terrible TV
Séjour de 1 nuit en février 2022
Réponse de Ammy le 4 févr. 2022
Hi, Robert! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

10/10 Excellent

Enrique

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente lugar
Séjour de 1 nuit en janvier 2022
Réponse de Jon le 31 janv. 2022
Thank you for rating us highly, Enrique. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jon