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Avis sur Red Lion Hotel High Point

3 out of 5
Red Lion Hotel High Point
135 S Main Street, High Point, NC

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 219 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 294 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 228 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 163 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 96 avis sur 1000." "

7,0/10

Propreté

7,8/10

Personnel et service

5,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien comme hotel, sans plus !
Je travaillais dans le HIFC qui est juste de l'autre coté de la rue, donc très pratique.
Réponse de Corine le 7 mai 2016
We are happy we could accommodate you while working in the area. We hope to be able to serve you again.

8/10 Bien

Guy , Montreal

Les points forts : Personnel et service et confort de la chambre
tres satisfaisant
Nous avons étét satisfait de l'hotel et du service .Les gens sont plaisants et courtoie et les chambres sont confortables

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room, bed sheets, carpet, tub was dirty. When we took showers, the steam from the ceiling would gather up water drops and start to fall on our heads. Disgusting and their was a dead bug on the ceiling. Would never stay here again!!!
Séjour de 6 nuits en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel is just not well maintained. Extremely short staffed. The rooms no longer have a coffee machine, the shower curtains barely cover the tub. The rooms have not been refitted in decades except the beds which surprisingly are very good. Common areas are not very clean. The staff on the other hand are wonderful, friendly and very helpful. I feel bad for them.
Séjour de 4 nuits en mars 2020
Réponse de Guest Relations le 23 mars 2020
Thank you for taking the time to share your thoughts with us. While we are happy to hear you appreciated our friendly, professional service, we apologize for the aspects of your room that did not meet your expectations. As you noted, we recently updated our beds, which is just the first of many changes to come. We will continue to use guest feedback like yours to improve our accommodations. Hopefully, we will get the chance to welcome you back in the future once we've accomplished more changes.

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en mars 2020

4/10 Médiocre

Nancy

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Air conditioner was not working
Séjour de 2 nuits en mars 2020

4/10 Médiocre

Melissa

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hot, humid and no help
The rooms were hot and humid, each room had a box fan in the closet, it kind of seems like they know that this is an issue and are doing nothing to fix it. When I asked what can be done at the front desk, I was told someone would come and help us open the window in our room to let some cold air in. No one ever showed up. We had to go and buy an additional fan for our room to make it tolerable enough to sleep.
Séjour de 2 nuits en mars 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I honestly didn’t like anything. This hotel needs to be closed
Séjour de 1 nuit en mars 2020
Réponse de L Davis le 9 mars 2020
We appreciate your stay with us, we apologize for any inconvenience you may have experience during your stay. Please note that our staff appreciate your feedback will do our best to resolve these issues and look forward to a second chance to correct our mistakes.

4/10 Médiocre

Denise, Rock Hill

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The maintenance man was friendly,and the desk staff.
Séjour de 2 nuits en mars 2020
Réponse de L Davis le 9 mars 2020
We appreciate your stay with us, and that our staff was very helpful to you during your stay.

8/10 Bien

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay at the Red Lion Hotel
This is not a 5 star resort and it does not claim to be. It is a hotel with a few additional amenities. There is a bar but it was only open on Thursday and Friday night during my stay so I was a bit disappointed. The room was clean and livable. I had a bottle of water waiting on me each day which was a very nice touch. There was a nice note on my bedside table from housekeeping to welcome me, another nice touch. Each day when I got in from work the room was clean, the trash was removed, the bed was made and the towels were replaced. The staff that I came in contact with were all very cordial and polite. I would definitely stay at the Red Lion again when visiting High Point :)
Séjour de 6 nuits en mars 2020
Réponse de Ann le 8 mars 2020
Thank you so much for your kind words. I'm glad we had the opportunity to serve you. We look forward to having you stay with us again. Have a blessed day. Thank you, Ann K.

8/10 Bien

Voyageur vérifié

Voyage en famille
Location was fine for our needs. Hallways seemed somewhat shabby and dingy. One elevator was not working and the other was somewhat recalcitrant.
Séjour de 2 nuits en février 2020

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en février 2020

2/10 Horrible

LR

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was a complete letdown. I have stayed at this property many times when it was owned by Radisson with no complaints. The property has gone down to a one star facility. Received towels with holes in them. Management said she was not surprised. Room was not serviced, bed not made, towels not removed from previous day. Will never stay at this facility again.
Séjour de 2 nuits en février 2020
Réponse de General Manager le 4 mars 2020
We strive to provide an enjoyable stay for all of our guests. It saddens us to hear that we didn't achieve this for you. Please know that we have forwarded your concerns to the respective departments to ensure we uphold our commitment to a refreshing stay. We look forward to changing your perceptions during a future stay.

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was fine. Pool on opposite side if hotel from fitness room a bit strange.
Séjour de 2 nuits en février 2020

6/10 Satisfaisant

Mary

Voyage en famille
Séjour de 2 nuits en février 2020
Réponse de JDewitt le 18 févr. 2020
Thank you for staying with us

4/10 Médiocre

PAW

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The 5th floor smelled like gas as well as in the room. I asked the front desk to move to another room and she said it was the dryers and all floors had that smell. It was also so hot and the AC was turned off for the winter.
Séjour de 2 nuits en février 2020
Réponse de JDewitt le 18 févr. 2020
Thank you for staying with us and we doing very much apologize for that issue and we are working on changing out our dryers and updating our heating and air unit we do appreciate your feed back

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good close by everything I needed to do for the weekend.
Séjour de 1 nuit en février 2020
Réponse de JDewitt le 18 févr. 2020
Thank you so much for your feedback and for staying with us

6/10 Satisfaisant

David

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Don't go unless last resort.
Lost contract with connecting garage. Room was very dirty with dust. Bathrooms had mold in tub. Toilet lid broken. Door was broken. Oh yea this was 2nd room they gave us. First room they gave us wasn't readying (doors wouldn't work with card) when got all the way to 7th floor. So had to take family all they way back down to desk to get a new room on 6th floor. We couldn't adjust room temperature. As thermostat did not change room temperatures.
Door broken
Mold
Mold
Séjour de 2 nuits en janvier 2020
Réponse de JDewitt le 22 janv. 2020
We very much apologize for the many issues you had staying with us we are working very hard with our staff and the company to assure these issues are fixed they are being addressed thank you your for your feed back once again we do sincerely apologize

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en janvier 2020
Réponse de JDewitt le 22 janv. 2020
Thank you for staying with us

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good good Everything is good Adela Rodriguez And thank You 🙏 for everything
Séjour de 1 nuit en janvier 2020
Réponse de JDewitt le 22 janv. 2020
Thank you very much for staying with us and we really appreciate your feed back

10/10 Excellent

LERNEY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de JDewitt le 22 janv. 2020
Thank you for staying with us

4/10 Médiocre

Mely, Raleigh NC

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Price is affordable but AC didn’t work. Super hot and I had comforter stained really bad and dirty
Séjour de 1 nuit en janvier 2020
Réponse de JDewitt le 22 janv. 2020
Thank you for staying with us we want to first apologize for the issues that took place during you stay with us we will address them immediately thank you so much for your feedback we valued our customer responses

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expedia listed this property as including breakfast. Breakfast was not included in the price and was off the menu, for which I had to pay extra. Not happy. False advertising.
Séjour de 1 nuit en janvier 2020
Réponse de JDewitt le 22 janv. 2020
Thank you for staying with us and we very much apologize for any misleading information online we will surely work very hard to assure that all information listed is accurate and correct thank you for bringing this to our attention and most importantly thank you for your feed back

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
Air conditioning was not working at all and i couldn't sleep almost all night. And when i call to fix it they said it's winter time and ac doesn't work in winter and inside room is 80 degrees.
Séjour de 1 nuit en janvier 2020
Réponse de JDewitt le 15 janv. 2020
We are very sorry about issue with the a/c heating issue and we will work very hard to make changes for a better experience we very much appreciate your feed back and thank you for staying with us

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Gave me the wrong room and said I was lucky to come tell them. My room was confirmed so it shouldn’t be a hassle regardless.
Séjour de 1 nuit en décembre 2019
Réponse de Guest Relations le 11 janv. 2020
Thank you for your thoughts on your recent visit. Please know that when making a reservation through a third-party site, room preference is not guaranteed. That being said, we do our best to accommodate our guests with the rooms we have available, and we hope yours was satisfactory. Should you return to town, we'd love for another chance to impress you.

10/10 Excellent

Janicia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de L Davis le 12 janv. 2020
We appreciate your stay with us and look forward to seeing you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2020
Réponse de Ldavis le 12 janv. 2020
Thank you for staying with us we look forward to seeing you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
I like the decor and feeling of being in a place with some history. I would like some information on how an artist might submit a piece for display in the property-thanks!
Séjour de 2 nuits en décembre 2019
Réponse de LDavis le 31 déc. 2019
We appreciate your stay with us and we hope to see you again. please contact the General Manager of the property Kym Jacobson about displaying some of your work here.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2019
Réponse de Jdewitt le 23 déc. 2019
We appreciate your stay with us.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was not as advertised. No breakfast, no coffee in the room or the lobby. The room temperature was extremely warm and the air conditioner wouldnt work. Very limited vending machines and the front desk staff was not helpful in trying to navigate the town.
Séjour de 2 nuits en décembre 2019
Réponse de JDewitt le 23 déc. 2019
We apologize for any inconvenience you may have experience at our facility. Rest assure we are taking your comments into consideration and working to improve for our guest.

8/10 Bien

Tonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ac didn’t work
Séjour de 1 nuit en décembre 2019
Réponse de JDewitt le 19 déc. 2019
We do apologize for the issue of the AC and working hard to change the experience and we thank you for your feed back thank you for staying with us

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking space, nice staff, everything is properly labeled, easy and intuitive building!
Séjour de 2 nuits en décembre 2019
Réponse de JDewitt le 19 déc. 2019
Thank you so much for your feed for the guest experience is very important us also thanks for choosing to stay with us

8/10 Bien

José Tomás

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en décembre 2019
Réponse de JDewitt le 19 déc. 2019
Thank you for staying with us

4/10 Médiocre

SCD

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The lobby is really open and inviting and well-appointed. The staff is very helpful and friendly. The hallways and carpets look like they were stars of scary movie scene— dingy and stained and bleached where is was apparently needed. No toilet paper in my room, but I didn’t call down to the desk because the phone and the alarm clock in my room didn’t work. We were riding down in the elevator and the metal elevator ceiling fell down on my daughter. She wasn’t hurt, but gee was that scary!
Séjour de 1 nuit en décembre 2019
Réponse de Guest Relations le 17 déc. 2019
We appreciate your feedback regarding your recent stay. Although our appealing lobby and friendly staff made a positive impression on you, we are saddened to know of the experience your daughter had at the elevator. Please also accept our apologies for falling short with the amenities in your room. Rest assured that our team will look into this and provide immediate resolutions. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.

2/10 Horrible

Michael

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de JDewitt le 11 déc. 2019
Thank you for staying with us and we do appreciate your feed back and we are very sorry for any issue you may have had with us

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2019
Réponse de JDewitt le 11 déc. 2019
Thank you for staying with us

10/10 Excellent

EricMccallum

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean. Loved the heated pool. Would stay there again. Eric
Séjour de 1 nuit en décembre 2019
Réponse de JDewitt le 11 déc. 2019
Thank you so much for your feed back it is very valuable to us to know we do appreciate you staying with us and very glad to hear you enjoyed your stay Thank you again

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Everything is good but the only issue the room was hot no air conditioner
Séjour de 1 nuit en novembre 2019
Réponse de JDewitt le 1 déc. 2019
We do apologize for the issue you had while staying with us we are working very hard to change and better the hotel for you our valued guest

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
The room never got cool enough for me. Set temp on 67 degrees and it ran constantly. Hair dryer did not work.
Séjour de 2 nuits en novembre 2019
Réponse de JDewitt le 2 déc. 2019
We do very much apologize for your experience with us and we are working very hard to fix the issues thank you for staying with us and we appreciate your feed back

2/10 Horrible

Tim

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outdated, dirty and restaurant/bar wasn’t open. AC wasn’t working and area is loud at night
Séjour de 2 nuits en novembre 2019
Réponse de JDewitt le 25 nov. 2019
We do apologize for any inconvenience you had staying with us we thank you for your feed back and we are working very to make chances according to your standards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de JDewitt le 25 nov. 2019
Thank you for staying with us

6/10 Satisfaisant

L, Knoxville, TN

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
Scraped my car top carrier on the ceiling of the parking garage as soon as I pulled in. There was something unrecognizable on the bedspread (boogers? At best), the outlets look actually dangerous and there are stains on the carpet. But the staff is very nice and helpful!
Séjour de 1 nuit en novembre 2019
Réponse de JDewitt le 25 nov. 2019
We do apologize for those issues and we are working very hard to address them we do very much appreciate your feed back and thank you so much for your feedback

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good view of High Point. Nice amenities like shampoo and soap.
Séjour de 1 nuit en novembre 2019
Réponse de JDewitt le 25 nov. 2019
Thank you so much for staying with us and we very much appreciate your feedback

8/10 Bien

stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de JDewitt le 2 déc. 2019
Thank you for staying with us

2/10 Horrible

Melissa

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Need some work
The water faucet would not stop dripping. The room smells musty. A lot of dust in corners of floors and in closet. The hotel is in bad shape.
Séjour de 2 nuits en novembre 2019
Réponse de JDewitt le 2 déc. 2019
We very mush apologize for these issues and it will be brought to the attention of the staff thank you for your feed back and thank you for staying with us

4/10 Médiocre

Ryan

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty and inconvenient
Hotel is very outdated and dingy. The chair and ottoman in the room were covered in stains, the hallway carpeting looked like it hadn't been cleaned in 15 years, hairs on the sheets that were not mine. It just needs a renovation. The restaurant is only open when its convenient for the staff apparently, I was told they only open it for lunch during Market week because its not busy enough to warrant it any other time. Overall, I was disappointed and will not be booking this hotel again.
Séjour de 1 nuit en novembre 2019
Réponse de JDewitt le 20 nov. 2019
We very much apologize for your experience with us also we will take this information and share with our company we are working very hard to make changes and get everything up to you hour valued guest standards thank you for your feed back

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property needs a remodel its gone downhill for many years and keeps getting worse. Only plus is location but even that is not worth staying here.
Séjour de 3 nuits en novembre 2019
Réponse de JDewitt le 20 nov. 2019
We do very much apologize for your experience with us we are working very hard with the company to make the necessary changes to make your experience better with us we do appreciate your feedback

10/10 Excellent

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de JDewitt le 20 nov. 2019
Thank you for staying with us

2/10 Horrible

Steph, Denver

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel was outdated! dirty and no hot water. I would not recommend staying here other than it is a great location.
Séjour de 1 nuit en octobre 2019
Réponse de J dewitt le 10 nov. 2019
We do very much apologize for any issue you encountered while staying with us and we will share this information to better your experience going forward thank you for staying with us we value your feed back

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is the dirtiest hotel I have stayed in. Broken doors, dirty floors, mold in the bathroom. staff only cleaned our room once and did not vacuum. Was there for 5 nights. I had no choice to stay as I had prepaid and they would not refund me if I left. Restaurant and pub both closed 75 % of the time. The only good thing was the people working at the front desk were very friendly and nice. Never again
Séjour de 5 nuits en octobre 2019
Réponse de General Manager le 7 nov. 2019
Thank you for your review of your recent stay. While guests can take advantage of free cancellation when booking through Expedia, cancellations or changes made after 6 PM EST on the day before arrival are subject to a property fee equal to 100% of the total amount paid for the reservation. We apologize for this inconvenience, though we're glad that our reception team was friendly during your visit. Your concerns have been forwarded to our housekeeping and maintenance teams for review and we hope for another chance to impress you the next time you're in town.