Avis sur Super 8 by Wyndham Wyoming/Grand Rapids Area
Super 8 by Wyndham Wyoming/Grand Rapids Area
727 44th St SW, Wyoming, MI
Avis
5,4
5,4/10
Propreté
6,2/10
Personnel et service
5,0/10
Équipements
5,0/10
Infrastructures et conditions de l’hébergement
4,8/10
Écoresponsabilité
Avis
24 oct. 2017
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2017
10/10 Excellent
Voyageur vérifié
16 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2017
6/10 Satisfaisant
Voyageur vérifié
15 oct. 2017
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Pas vraiment impressionnant !!!
Voyageur vérifié
Séjour de 1 nuit en octobre 2017
2/10 Horrible
Jennifer
10 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Jennifer, We apologize for falling short of your expectations. Please contact us directly to provide further details on your experience. We strive to address all guest concerns promptly and to ensure a satisfactory stay.
2/10 Horrible
michael
Voyage en famille
2 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 mars 2024
Hello michael,We are sorry to hear about your experience and appreciate your feedback. We encourage guests to reach out to our management team directly to address any concerns during their stay. We will make sure your comments are shared with the relevant departments for further review and improvement.
2/10 Horrible
Crystal
20 déc. 2023
Les points faibles : Propreté et confort de la chambre
Disappointing
Crystal
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Crystal, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Our team strives to provide a comfortable and clean environment for all guests. We appreciate your input and will address these concerns with our housekeeping staff to prevent future occurrences. We are sorry to hear that your overall experience did not meet your expectations. Your feedback is valuable to us and we hope you will consider giving us another chance to provide you with a better stay in the future.
10/10 Excellent
Michael
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 déc. 2023
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another excellent stay.
2/10 Horrible
Angela
Voyage en famille
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gross!
Angela
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello Angela, Thank you for sharing your feedback with us. We apologize if the smell of cigarettes and any perceived activities by other guests affected your stay. We take all concerns seriously and will address them with our team to ensure a comfortable experience for all our guests in the future.
10/10 Excellent
Summer
22 nov. 2023
Summer
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Summer,Thank you for your feedback. We appreciate you choosing our hotel for your stay and for you wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
Maria
19 nov. 2023
Maria
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Maria,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a wonderful experience. If you have any further feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
10/10 Excellent
Noel
18 nov. 2023
Noel
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Noel,Thank you for sharing your feedback with us. We're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide a positive and enjoyable experience for all our guests and we regret if we fell short in meeting your expectations. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to our management team for further assistance or clarification on any specific concerns you may have had during your stay.
10/10 Excellent
Oscar
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oscar
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Oscar,Thank you for taking the time to share your review! We appreciate your feedback and are glad that you had such a fantastic experience during your stay. Our team always strives to provide exceptional service and ensure your comfort. We hope to welcome you back in the future for another memorable stay.
2/10 Horrible
Jereme
Voyage d’affaires
15 nov. 2023
Jereme
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Jereme,Thank you for bringing this to our attention. We deeply regret any inconvenience your staff member experienced during their stay. The safety and security of our guests are of utmost importance to us, and we will investigate this matter thoroughly. We appreciate your feedback and take it very seriously.
4/10 Médiocre
Thomas
Voyage en groupe
11 nov. 2023
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Thomas,Thank you for sharing your feedback regarding our front desk service and cleanliness. We understand the importance of a comfortable stay and apologize for any disturbances caused by other guests. Although we strive to maintain a serene environment, we cannot guarantee the behavior of every individual. We appreciate your understanding and hope for another opportunity to provide you with a more peaceful experience.
2/10 Horrible
Glenna
Voyage en famille
6 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glenna
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Glenna,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We value your input and will use it as an opportunity to improve our services. Please contact our management team directly to further discuss your concerns. We appreciate your understanding and hope to have the chance to welcome you back in the future.
2/10 Horrible
Ismael
Voyage en famille avec de jeunes enfants
5 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ismael
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Ismael,Thank you for sharing your feedback with us. We take all guest concerns seriously and endeavor to provide a safe environment. We apologize if our location did not meet your expectations. Our housekeeping team works diligently to ensure cleanliness in our rooms. We appreciate your valuable input and will take this into consideration for future improvements.
4/10 Médiocre
Brianna
30 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was really dirty
Brianna
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Brianna, We apologize for the experience you encountered during your stay. We strive to provide a comfortable and clean environment for all our guests. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure that this does not happen in the future. Thank you for bringing this to our attention.
2/10 Horrible
Alectra
29 oct. 2023
Les points faibles : Propreté et personnel et service
Alectra
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 30 oct. 2023
Hello Alectra,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your check-in process. We strive to provide prompt and efficient service, and we apologize for falling short in this instance. We appreciate your feedback and will address this issue with our team to ensure it does not happen again in the future.
2/10 Horrible
Tonya
25 oct. 2023
Tonya
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 nov. 2023
Hello Tonya, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.
6/10 Satisfaisant
Elias
22 oct. 2023
Elias
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Elias,Thank you for your amazing review! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back again soon!
2/10 Horrible
Tammy
15 oct. 2023
Tammy
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Tammy, We apologize for any inconvenience you experienced during your stay. Please let us know how we can make it right for you.
8/10 Bien
Daniel
Voyage en famille
9 oct. 2023
Les points forts : Personnel et service
Daniel
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Daniel,Thank you for your valuable opinion regarding our hotel. We appreciate you taking the time to share your experience.
2/10 Horrible
Cassidy
Voyage en couple
8 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassidy
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Cassidy ,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
4/10 Médiocre
Bob
28 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bob
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Bob,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.
6/10 Satisfaisant
Voyageur vérifié
28 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 30 sept. 2023
Dear Guest,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.
2/10 Horrible
steven
Voyage d’affaires
27 sept. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
steven
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello steven ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
4/10 Médiocre
Shawn
25 sept. 2023
Shawn
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Shawn,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
2/10 Horrible
Scott
22 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Scott,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
2/10 Horrible
Janelie
22 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janelie
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Janelie,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
4/10 Médiocre
Angelea
19 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Angelea
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hello Angelea, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
2/10 Horrible
Bradley
28 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 1 nuit en août 2023
Réponse de Manager le 30 août 2023
Hello Bradley, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
10/10 Excellent
Tedra
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tedra
Séjour de 1 nuit en août 2023
Réponse de Manager le 29 août 2023
Hi Tedra, It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!
6/10 Satisfaisant
Cindy
25 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty
Cindy
Séjour de 1 nuit en août 2023
Réponse de Manager le 27 août 2023
Hello Cindy,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
2/10 Horrible
Diane
Voyage en famille
21 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diane
Séjour de 1 nuit en août 2023
Réponse de Manager le 1 sept. 2023
Hello Diane, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
2/10 Horrible
Mark
Voyage en groupe, Voyage d’affaires
20 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Mark, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
2/10 Horrible
Sherri
Voyage avec des animaux de compagnie, Voyage en couple
15 août 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sherri
Séjour de 1 nuit en août 2023
Réponse de Manager le 8 sept. 2023
Hello Sherri,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
4/10 Médiocre
Patricia
15 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en août 2023
Réponse de Manager le 17 août 2023
Hello Patricia, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
2/10 Horrible
David
11 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en août 2023
Réponse de Manager le 13 août 2023
Hello David,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
2/10 Horrible
Angie
Voyage en famille
9 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not book here-read reviews.
Angie
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 10 août 2023
Hello Angie,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
2/10 Horrible
David
9 août 2023
Les points faibles : Propreté et personnel et service
David
Séjour de 1 nuit en août 2023
Réponse de Manager le 10 août 2023
Hello David,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
2/10 Horrible
Jeff
Voyage en famille avec de jeunes enfants
31 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 3 août 2023
Hello Jeff, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
2/10 Horrible
Valdis
Voyage en couple
30 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valdis
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 31 juil. 2023
Hello Valdis, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
2/10 Horrible
Mellena
Voyage en famille
27 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mellena
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Mellena,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
10/10 Excellent
Melany
27 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melany
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 28 juil. 2023
Hello Melany,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.
8/10 Bien
Jill
Voyage en famille
24 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 26 juil. 2023
Hello Jill,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
4/10 Médiocre
JANET
Voyage en famille
23 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JANET
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 25 juil. 2023
Hello JANET, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
8/10 Bien
Manii Aylyss
Voyage en groupe
21 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Manii Aylyss
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello Manii Aylyss,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
2/10 Horrible
Sue
20 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sue
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello Sue,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
2/10 Horrible
Nicole
Voyage en famille
17 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t book
Nicole
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello Nicole,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
2/10 Horrible
jeff
17 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jeff
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello jeff,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.