Les notes se basent sur un nombre total de 736 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,3 sur 5
Recommandé par 95 % des clients
4,4 Propreté de la chambre
4,4 Services et personnel
4,4 Confort de la chambre
4,3 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Great breakfast

Publié le 8 avr. 2014
Best hot breakfast I've eaten at a hotel (even had real plates!) The hot tub could use a cleaning. We enjoyed our stay and will go again. It is well set up for families and the staff was very sweet and accomodating.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Close to colleges

Publié le 29 mars 2014
We stay at this hotel when we come to see our student at a local college. This is a great hotel for the money. Great breakfast and great staff. We really like coming to this one.
2 sur 5
par un voyageur vérifié

County Sheriff needed to keep the peace

Publié le 3 mars 2014
Les - : The management should make clear that it has a policy of enforcing quiet after 10:00 PM (or some reasonable hour).
Situation : The hotel is located behind a Meijer's and is hard to find. It is near 28th Street, which is the center for shopping and congestion in Grand Rapids.
We were next door to a room full of women who were shrieking and slamming their door. We have no idea what they were doing, but it was still going on at midnight, so we talked with the desk clerk, who evicted them at 12:30 AM. But the noise went on! When I got up at 2:30 AM to see what was happening, two county sheriffs were at two other rooms evicting more guests. It turned out the two other groups of guests were disrupting things at the other end of the hall. Clearly, wild guests are not the fault of the hotel personnel, but if you want a quiet night, this may not be the hotel for you.
Commentaire laissé par :
9 janv. 2014
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the guests that were not abiding by our quiet hours. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Affordable and comfortable

Publié le 2 mars 2014
Check in was quick Staff were friendly and attentive Nice complimentary breakfast Great cookies and coffee
4 sur 5
Recommandé
pour Tout le monde
par Tim de Pensacola, FL

Very comfy and spacious room

Publié le 11 janv. 2014
Les + : Spaciousness, quietness and complimentary coffee/breakfast.
Les - : Tub needs updating and towels could be softer.
We liked the fact that our king suite had double doors between the bed area and the living room/sofa/kitchenette area. This eliminated any hallway noise during the night. There were also two decent TV's to watch in each area. There is 24 hr coffee and hot chocolate and the breakfast was more than adequate. This is not a deluxe hotel by any means and our room showed signs of age, however for the price we were very pleased and I see in their advertising that they are doing some upgrading..
4 sur 5
Recommandé
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 10 janv. 2014 sur Hotels.com
4 sur 5
Recommandé
par Chris de Va Beach, VA

Nice place to stay

Publié le 6 janv. 2014 sur Hotels.com
Great location and clean rooms. Only issue was that the pipes to the sink and toilet were frozen due to the cold weather. We had to use the ice bucket to fill the toilet tank so that it would flush. Water in shower worked fine. Just a little inconvenient.
4 sur 5
Recommandé
pour Familles
par Charlie de Michigan

clean - great price

Publié le 4 janv. 2014
Situation : Hard to get to off the interstate, but lots of good chain restaurants nearby.
A bit hard to get to off the interstate, but worth getting to. Clean and affordable.
2 sur 5
par un voyageur vérifié

Nice room but...

Publié le 31 déc. 2013
Les + : The clean and comfortable guest room.
Situation : Tricky hotel access via Meijer's driveway entrance. Adjacent to interstate and near airport. Plenty of nearby restaurants & shopping.
Seemingly, the hotel made no effort to clear snow and ice from the driveway and walkways. The staff seemed indifferent, at best, and the included breakfast, while having good variety, was of dreary quality. The breakfast room was too small to handle the number of guests wanting tables. The satellite tv service in the guest room was partly operational, with most channels not available. I'm not sure how long the problem existed prior to my stay, but there seemed to be no sense of urgency to get the problem fixed. The staff with whom I spoke seemed not to care. I wound up watching sporting events via the internet. The hotel internet service was very good and also included in the room rate. The guest room was spacious and well furnished. The room was clean and quite comfortable. The bathroom was very clean and the included amenities were fine. The showerhead restricted water flow, which was unfortunate. The water pressure was adequate. In the exercise room, there are two treadmills. One did not work. The other needs maintenance.
2 sur 5
par un voyageur vérifié

OK hotel, just not what we were expecting

Publié le 30 déc. 2013
Les + : The room was clean all except for the Cheeto.
Les - : Fix the leaky faucet in the bathtub and put in some curtains that you can shut out the parking lot lights from Meijer.
Situation : It was a great location, close to many stores and restaurants.
Pets are welcome to stay at this hotel. We didn't realize this until we where unpacking our car. My husband is allergic to pet dander and we where woken up by a barking dog early in the morning. The faucet in the bathtub dripped continually. We found a hairy Cheeto next to the bed. We tried swimming in the pool but it was to crowded. It is an ok hotel, just not what we were expecting.