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Avis sur Copacabana Holiday Apartments

3.5 out of 5
Copacabana Holiday Apartments
24 Hamilton Avenue, Surfers Paradise, QLD

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 233." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 233." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 233." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 233." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 233." "

7,0/10

Propreté

7,6/10

Personnel et service

7,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Bel de moorea

Les points forts : Personnel et service et confort de la chambre
Très bon compromis
Bon compromis emplacement proche du centre 5 min à pied très bien pour les familles à recommander

6/10 Satisfaisant

anonyme, Nouméa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
bonne localisation
L’hôtel est très bien situé. C'est son principal avantage. Les appartements sont spacieux mais un peu vieillots. Les gérants sont aimables pendant leurs heures de service mais peu serviables en dehors de celles-ci. Il faut noter que la réception ferme à 15h30 en semaine et à 11h30 le week-end.

10/10 Excellent

ALAIN

Les points forts : Propreté et personnel et service
hôtel très bien placé au centre
hôtel très bien placé au centre de surfers paradises, le service , l'accueil et le personnel rien à dire, par contre le dimanche des clients sud asiatiques ont pris la piscine intérieure pour le GANGE et le personnel était absent.J'y suis allé deux fois et pourquoi pas une troisième fois,rapport qualité prix il n'y a pas mieux sur la Gold Coast.

8/10 Bien

Jacques, Nouméa, Nouvelle Calédonie

Les points forts : Propreté, personnel et service, confort de la chambre
Copacabana
Quelques réserves sur l'état de l'hôtel, équipement des chambres un peu disparate mais complet, deux piscines, un spa et un sauna à deux pas du centre de Surfers Paradise. Batiments bas avec végétation au pied de l'immense tour Q1, garage en sous-sol. Personnel sympathique et serviable. Bon rapport qualité prix, c'est pas le Hilton mais confortable, j'y retournerai.

2/10 Horrible

Sonia

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Inez

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs some serious repair and maintenance.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Brenda

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Loved the heated pool room was nice everything was perfect for us.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Keith

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Good pool Terrible communication - have an after hours number but no answer or reply
Séjour de 1 nuit en juillet 2023

8/10 Bien

Andrew

Séjour de 2 nuits en juillet 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et confort de la chambre
No hot water, air-conditioning or communication
Warning to travellers! Do not stay at this place! There was NO hot water and air-conditioning was not working at all. There was zero communication with management as I have tried for weeks asking the height limit of the garage. I have tried the contact form on their website, email from their facebook and the of course the mobile number. After talking with the residents who live there, found out the mobile number provided is the manager's old number and he would not give out his new number. The only time I saw someone was at check in, there was no one at the office in the morning.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Glenys

Voyage d’affaires, Voyage en couple
Parking handy
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Kerrie

security was an issue due to screen and balcony door did not lock. Bathroom - shampoo, conditioner and more soap would have been good. No face washers & no spare towel. Okay for overnight. facilities good and nice surrounds. Old & a bit dated. Better balnket for the bed required.
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Joshua

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Arrived at unit and there was no power, called the number no answer but called back very quick, was told don’t use air con as it would trip power. Later learnt that air con didn’t work and it was the fan that tripped the power. Went out come back and no power again. Hasn’t been dusted in a way and was rubbish under beds, booked for 5 people and only got 4 towels.
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

William

Séjour de 1 nuit en avril 2023

4/10 Médiocre

Stacey

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property not like the photos at all. Property is way outdated Although kitchen appeared clean was afraid to use some utensils Some windows wouldn’t open or netting was broken. Rug in lounge filthy Fan wouldn’t work in main bedroom a fan noisey in lounge Very dull and gloomy Annoying to walk up and down stairs to top floor Husband had bites after leaving property Cheap but nasty

8/10 Bien

Andrea

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a 3 bedroom apartment was spacious although it was a very hot weekend there was no air conditioning in the upstairs bedrooms fans were not quite enough to keep cool we traveled with two cars and they were very accomodating to let us park both in the secure basement parking area as it was not very busy .appartment was clean and tidy although a little outdated
Séjour de 1 nuit en mars 2023

8/10 Bien

Grace

6/10 Satisfaisant

Kristy

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The unit was out dated. Lots of things broken or didn’t work. Untidy and didn’t feel clean. Dishes in cupboards were dirty, minimal Cooking utensils provided. Dishwasher broken. Found old bandaids under the bed.

8/10 Bien

Sally

Séjour de 4 nuits en octobre 2022

4/10 Médiocre

Olivia

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Outside area and pool were nice unit was dirty and not good
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Jazz

Séjour de 3 nuits en septembre 2022

6/10 Satisfaisant

simon

Séjour de 2 nuits en septembre 2022

2/10 Horrible

Katrina

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The worst accommodation Ive ever stayed in. Broken coffee table broken light broken fan, broken wardrobe door, broken balcony door, broken dishwasher. No cover on ironing board, no curtins in bathroom and neighbour could see in, no globes in bedside lamp, stained cushions on beds. Reception was rarely open and manager rarely answered phone and no voicemail option. Manager blamed cleaner for state of the room but it was the cleaner who found another ironing board which was stained but she did her best. Theres no lift and trying to get bags up several flights of stairs was difficult. The key wouldn't work to get into the property, do had to get another one, the manager was rude and took no accountability for issues with the room. On a positive note, the pool area was very clean as was the bbq area but i don't know if the bbq worked. When i was leaving another guest was telling me their ceiling was leaking. This is budget accommodation but that shouldn't mean all the issues I listed. I only continued my stay because it was paid for and i didn't want the hassle of trying to get a refund. This property needs to be fixed and they need new management.
Séjour de 5 nuits en mai 2022

8/10 Bien

Susanne

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good location. Handy to many attractions.
Séjour de 3 nuits en mai 2022

8/10 Bien

Rani

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2022

8/10 Bien

Dave

Les points forts : Propreté et confort de la chambre
Not bad for a family weekend getaway!
Important to take note of the lack of stairs, particularly if you have mobility issues or travel with lots of luggage. Some apartments are due for renovation, others look really good!
Séjour de 2 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
The manager was friendly and helpful. The unit was adequate but priced fairly.
Séjour de 2 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was immaculate .. freshly renovated and was so roomy. The location of the hotel was brilliant and I can highly recommend this place. The indoor spa and pool was fantastic as the weather at Easter was terrible. We nearly cancelled due to covid but so glad we didn’t . I would stay there again. Room 45 was perfect. Only thing there are no lifts in the premises.
Séjour de 2 nuits en avril 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Arrived at 10.30am and understood that checkin wasn’t until 2pm. Michael was really friendly and offered to hold our bags whilst housekeeping cleaned our apartment and told us the room would be ready about 11.30am. Went out and did some shopping and got an early lunch. As promised, Michael phoned at 11.30am and advised our apartment was ready. He was So helpful and we were thankful he got our apartment ready early. Generally the whole place is fine. Apartments could do with a little bit of updating if you are not picky and don’t mind a bit of obvious wear and tear, seeing a bit of rust in the bathroom, mould on the tiles or bathroom blind or dodgy shower head. I would stay again as am definitely not high maintenance and prefer location and price over amenities and prestige.
Séjour de 3 nuits en mars 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2021

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en janvier 2020

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
The property seemed quite nice from the outside, the pool area seemed clean, but I have to say poor communication re: booking in late. Also, the room, where do I start. The carpet was not very nice, the furniture in the loungeroom was okay. The kitchen, wouldn't touch a thing. The kettle was dirty, the cutlery I didn't fancy using. The balcony was okay. The bedroom had a large bed, but it was quite hard I have to say. The pillows seemed okay. The bulbs in the light fittings were out, bedroom, loungeroom, it was like being in a cellar. Because we had rain and it was gloomy outside, absolutely impossible to get dressed/ put make up on.! The bathroom seemed okay too. I would have scrubbed the floor and basin if I had the chance. Overall, poor, very very poor. I think you guys should communicate with the property, because as you know, poor accommodation makes me not want to use your website.! Leanne
Séjour de 2 nuits en janvier 2020

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en novembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lovely gardens and pool area Management could have been more promp fixing afew things that needed doing in our unit.Overall good location and suited our purpose price wise
Séjour de 5 nuits en octobre 2019

8/10 Bien

Lacey

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was in a great location but the room was a bit dated.
Séjour de 2 nuits en octobre 2019

8/10 Bien

Glen

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en septembre 2019

10/10 Excellent

Kana

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The location was great,room was clean.
Séjour de 8 nuits en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Positives - Good Location, Well laid out, decent amount of space, nice balcony, full facilities (mainly), reasonably clean, decent bed. Looking a bit tired but that didn't bother me. It says WiFi on description but does NOT explain you have to pay quite a lot for this separately. The WiFi quality was quite poor. It says cable - I believe it was only free to air programs.
Séjour de 4 nuits en août 2019

8/10 Bien

shane

Les points forts : Propreté, personnel et service, confort de la chambre
Close but not noisey.
Great quiet location close to the heart of surfers paradise but outside the party area, 100mtrs from beach, plenty of shopping, but secure older 3 story holiday apartments with everything, 2pools spa sauna gym bbq area.
Séjour de 5 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal location, close to everything, walking distance to shops, beach.
Séjour de 6 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very good position in surfers grounds and facilities excellent.apartment tired and needed a bit of love and care. this is my third visit and would stay again but would like a different apartment.staff very helpfull.
Séjour de 5 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is situated just minutes from the beach, perfect golden sands, excellent swim, surf etc. Minutes away from shops and restaurants perfect for the whole family. Apartment was very clean and fresh. Everything I expected. Laundry, cooking facilities, gym and indoor swimming pool. Gated key entry for security. Would recommend to friends and family
Séjour de 4 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A tranquil oasis in the city very close to the beach and easy walk into the shopping centre. Lovely accommodation.
Séjour de 3 nuits en mai 2019

6/10 Satisfaisant

Ana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Apartment was close to the CBD and the amenities were great- we got to use the pool, sauna and gym. It was dated though but it was sufficient. Only downside was that they only gave us one roll of toilet paper even though we stayed multiple nights. The previous unserviced apartment we stayed at at Noosa did.
Séjour de 3 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the apartment was lovely, really modern, clean and had everything you could possibly need in the room. The location was excellent, short stroll to cavill ave, restaurants and shopping.
Séjour de 9 nuits en mars 2019

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived at 2pm and were forced to wait outside the venue for 40 minutes until the lady decided she would turn up to work and sit at reception. She them seemed more interested in the people handing out free flavoured milk near the venue than actually getting us into our room. After paying for 4 people we were given one key and instructed by her to just leave our door unlocked as you could access it from the bottom level - real smart. Rooms were old and certainly nothing special but that was fine. After checking out we were charged for something we still have no idea what it was. Have tried contacting venue 2-3 times for no response... I guess the moron at the front desk is still trying to find her free flavoured milk rather than respond...then again with her method of just leaving your doors unlock theft seems to be right up her alley. Avoid staying here at all costs. Disgraceful service from check-in to check-out
Séjour de 2 nuits en janvier 2019

8/10 Bien

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
R & R in Central Location
Easy accommodation and value for money. Friendly staff and the pools were great.
Séjour de 5 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The 2 bedroom unit we stayed in was newly renovated and was modern and clean. I couldn’t find a water jug but they had everything else except the kitchen bin was small. Close to restaurants 7-11 grocery store and beach. Late check-in was confusing as they did not answer the phone to give me the pin number for my keys. A guest helped me with this. Staff were good. A wonderful place to stay. If I had of rang direct I would have saved $80.
Séjour de 2 nuits en janvier 2019