Les notes se basent sur un nombre total de 229 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,7 sur 5
Recommandé par 93 % des clients
3,8 Propreté de la chambre
3,9 Services et personnel
3,8 Confort de la chambre
3,6 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
1 sur 5
par un voyageur vérifié de Ohio

Old and falling apart!

Publié le 7 juil. 2015
Les + : Nothing.
Les - : New flooring, new bedding, paint the walls, new bathroom sinks and lighting, patio furnishings updated not old kitchen chairs.
Situation : Near Gatlinburg and Pigeon Forge many attractions!
Rooms very old and in bad condition, looked at one and it was in bad shape and had a bad odor. The bathroom light fixture missing half it's bulbs and the ones left were not covered with the globe as should be. The only positive was it appeared they did try to clean it. The second room though it appeared to be in somewhat better shape had some weird flooring and walls very damaged and still very outdated! Patio furnishings were in awful shape and some weren't even patio furniture but broken down old kitchen chairs and a stool.
Commentaire laissé par : Direction de l'hôtel
11 juil. 2015 par Crystal A., Direction de l'hôtel
We are sorry to hear your stay wasnt as enjoyable as it could have been for you. We are currently undergoing some renovations. This is a slow work in progress and the progress does slow down quite a bit with the busier season already upon us. Hopefully you will give us a second chance to make a better impression once renovations are closer to finished. Thanks for the feedback.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

quick stop over

Publié le 26 juin 2015
Les + : Cleanliness, staff was very good
Les - : upgrade the internet. It was incredibly slow
it's an older style hotel but looks like its been recently renewed. Very good value for the money and room was very clean and neat.
Commentaire laissé par : Direction de l'hôtel
11 juil. 2015 par Crystal, Direction de l'hôtel
Thank you for taking notice in some of our current renovations. We are pleased to get your positive feedback and look forward to seeing you in the future.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de b

Nice room and very quiet

Publié le 25 juin 2015
Room looked just like the pictures did. Loved the private balcony and watching the baby ducks.
Commentaire laissé par : Direction de l'hôtel
11 juil. 2015 par Crystal, Direction de l'hôtel
We are pleased you enjoyed your stay with us and look forward too seeing you in the future.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de TN

Nice

Publié le 21 juin 2015
First time staying here..loved it and will stay again! Very clean, nice room
Commentaire laissé par : Direction de l'hôtel
11 juil. 2015 par Crystal, Direction de l'hôtel
Thank you for your feedback. We also look forward to your future stays with us.
3 sur 5
par un voyageur vérifié de Illinois

our stay

Publié le 15 juin 2015
Les + : lady at the desk, the beds were comfy. We liked the non carpeted floors, the price, refrigerator and microwave
Les - : Need to update bathrooms, pool maintenance, towel situation
Situation : easy walking distance to downtown, some restaurants, shopping area, ducks and river stream were a fun touch, located on a very busy street.
the young woman at the desk was very sweet and helpful, the facilities are becoming obviously dated. The pool was not clean and we had a clean room, but bathroom is dated, a leak in the ceiling above the shower, no creamer and sugar with the coffee, and just a few towels and were small and thin, alarm clock did not work.
Commentaire laissé par : Direction de l'hôtel
20 juin 2015 par Tracie, Direction de l'hôtel
Thank you so much for your comments. We are happy that the staff was very friendly. We do clean our pool everyday however our manager will be made aware of this situation. The coffee packets that are placed in the rooms already have sugar and creamer in them but in future you can always ask the front desk and we will be very happy to get you more. We hope that you will come and stay again with us.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Washington DC

Good choice

Publié le 11 juin 2015
Les + : Staff - provided recommendations for resturants and gave great directions
Les - : It was fine
Situation : Go to the Smokies
Came, slept, showered. All good. In the middle of town. There is no view of the river (from my room anyway), but that was OK for me.
Commentaire laissé par : Direction de l'hôtel
20 juin 2015 par TRACIE, Direction de l'hôtel
Hi, we are glad you liked our hotel, however all of our room have a view of the river from the back with a balcony. We are sorry to hear you couldn't enjoy it. We hope that you will come stay with us again and enjoy the views because it is really nice and refreshing.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Va

Love the view!!

Publié le 9 juin 2015
The staff of the hotel were all friendly and helpful, quick to handle complaints, the room was comfortable and clean, and we loved the view from the balcony out back! Convenient location.
Commentaire laissé par : Direction de l'hôtel
21 juin 2015 par TRACIE, Direction de l'hôtel
Thank you Leah so much for your great review of our hotel. Our staff works hard everyday to make sure your stay here is a good one. We hope you will come back and see us again.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Sebring Florida

Vacation

Publié le 11 mai 2015
The room was just as shown on the website. We did not know but we also had a balcony and it overlooked a stream and mountains. Beautiful. The only complaint we had was towels too small and no washer or dryer that we could find. They were in the middle of renovating so expecting the rates to go upm i would stay there again. Very good location also.
Commentaire laissé par : Direction de l'hôtel
30 mai 2015 par Tracie, Direction de l'hôtel
Thank you for your review. We appreciate your understanding while we are in the middle of renovating. Our hotel is smaller so we don't have all the amenities others might have but we love our balconies that over look the river and we are glad you enjoyed it too. Please come back and visit us again
4 sur 5
Recommandé
pour Familles
par un voyageur vérifié de KY

Publié le 8 mai 2015
Les + : rooms were clean and staff was friendly
Situation : Dollywood and shopping
The Riverview Inn and Suites have a very friendly staff, they go the extra mile to see your stay is pleasurable. The only thing I wished it had that it didn't was an indoor pool, but for the price you can't beat it. I would stay there again. If you are planning on going to Dollywood and need a economic place to stay the night I would recommend this hotel.
Commentaire laissé par : Direction de l'hôtel
30 mai 2015 par Tracie, Direction de l'hôtel
We are honored you took the time out of your busy schedule to let us know about your stay. As our goal is too make sure that our guests have the best accommodations we are sorry about not having an indoor pool. We hope that you wont let that stop you from staying with us again.
4 sur 5
Recommandé
pour Personnes en voyage d'affaires
par Kim

Publié le 28 avr. 2015 sur Hotels
Commentaire laissé par : Direction de l'hôtel
4 juil. 2015 par Josh, Direction de l'hôtel
Thank you Kim for your great review! Come back and see us again soon!