Extérieur

Avis sur Holiday Inn Suva, an IHG Hotel

4 out of 5
Holiday Inn Suva, an IHG Hotel
Victoria Parade, Po Box 1357, Suva

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 225 avis sur 399." "
Note des voyageurs de 8 (Bien), d’après 111 avis sur 399." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 399." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 399." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 399." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2019

10/10 Excellent

christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les + Propreté, emplacement, équipement, personnel très accueillant. Le - on entend depuis la chambre les discussions dans les couloirs.
Séjour de 2 nuits en août 2019
Réponse de Loyalty Champion le 21 août 2019
Bula, Thank you for taking the time to tell us about your experience at Holiday Inn SUVA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Kind regards Mohammed Feroz General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour touristique
Hôtel proche des commerces, taxi accessible, activités touristiques accessible, piscine agréable, restauration variées à l'hôtel. Il faut savoir les bases en anglais. Une belle expérience
Séjour de 4 nuits en février 2019
Réponse de Loyalty Champion le 24 févr. 2019
Bula, Thank you for taking the time to tell us about your experience at Holiday Inn Suva. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Suva. Kind regards Mohammed Feroz General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
holliday inn suva
la nourriture de l' hotel n'est vraiment pas a conseiller et aussi bien chere , le taxi de l'hotel est bien plus cher que ceux de ville , sinon cet hotel est confortable et bien entretenu.

4/10 Médiocre

Anonymous

Les points faibles : Personnel et service
Pas d'accès à la plage, bien que
Pas d'accès à la plage, bien que l hotel borde la mer, car des barbelés entourent la concession; chambres sombres; restauration très moyenne;

10/10 Excellent

karishma

Séjour de 2 nuits en mars 2024

10/10 Excellent

Isoa

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at The Holiday Inn was truly delightful. The staff, from Litia and Sala at the front desk to Josevata the duty manager, went above and beyond to ensure a memorable experience. Viliame and Peni provided excellent service as porters, and the dining experience was outstanding thanks to Nemani, Apenisa, and Seba. Amani, the bartender, crafted exquisite cocktails for a touch of luxury in the evenings. The security team, led by Semisi, Mele, and Seba, ensured my safety and comfort throughout my stay. Overall, my experience at The Holiday Inn was amazing, thanks to the exceptional service of the talented staff. I highly recommend this hotel for a luxurious and memorable stay. Many thanks to the entire team for making my visit truly special.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Guest, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

karishma

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Excellent environment
Séjour de 1 nuit en mars 2024

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great
Séjour de 2 nuits en mars 2024

10/10 Excellent

Jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every body was very friendly
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Jose,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

Sai

Les points forts : Personnel et service et équipements
The hotel needs to have special needs facilities like wheelchair doors, pavement and lift for elderly guests
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 10 mars 2024
Dear Sai, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. We deeply regret that we fell short of meeting your expectations, and we take your concerns seriously. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope that you will consider giving us another opportunity to provide you with a truly exceptional stay. Please feel free to reach out to us directly on 3301600 so that we can personally assist you with any further concerns or requests.Warm regards,

10/10 Excellent

Shabina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome housekeeping staffs, porters n customer service. sakei is very friendly.my son was very comfortable there n we sure to come to holiday inn. Thank you
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 mars 2024
Dear Shabina, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay. We can't wait to welcome you back again soon!We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

Shabina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my son’s birthday n the staff sung a surprise happy birthday which he really enjoyed. Staffs are amazing, very friendly n helpful. Full of smiles. My sister Spent a night with n the staffs were so friendly with too. I will surely come back to Holiday Inn. Thank you
Séjour de 2 nuits en février 2024
Réponse de General Manager le 10 mars 2024
Dear Shabina, It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay. We can't wait to welcome you back again soon!

10/10 Excellent

Dinesh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and very kind. Our TV didn’t work they moved us in better room and view Very friendly
Séjour de 4 nuits en février 2024
Réponse de General Manager le 10 mars 2024
Dear Dinesh, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.We're thrilled to hear that you enjoyed your stay. We can't wait to welcome you back again soon!Warmest regards,

10/10 Excellent

Warsha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at Holiday Inn was amazing!! The staff was alwayd assisting us and taking care of us. It felt like home away from home. Would definitely book another when visiting fiji
Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 7 févr. 2024
Dear Warsha, It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

Faylene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Never disappoints! My family and i loved our stay here
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 7 févr. 2024
Dear Faylene, Thank you for taking the time to share your positive experience. We're delighted to know that you enjoyed your recent stay. It was our pleasure to host you, and we look forward to your next visit!

10/10 Excellent

Amble

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Excellent staff and outstanding service.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 10 mars 2024
Dear Amble, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay. We can't wait to welcome you back again soon!Warmest Regards

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nunia le 6 mars 2024
Bula Barbara,Thank you for choosing to stay with us.Looking forward to welcome you all back in the near future.

10/10 Excellent

RESHMI MALA, Sigatoka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en janvier 2024
Réponse de Nunia le 6 mars 2024
Bula Reshmi,Thank you for choosing to stay with us.Looking forward to welcome you all back in the near future.

10/10 Excellent

Neomai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great warm welcome by the staff
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Rakesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Deresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bula!
The staff is very friendly, the rooms are nice & the breakfast buffet is amazing!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Chantelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Robyn

Voyage en groupe
Les points forts : Propreté et équipements
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay.
Very nice stay at Holiday Inn Suva. Room is very clean. Staff at check in very friendly, bell and security was always available to help when going into Suva.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 27 déc. 2023
Dear Frank, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

8/10 Bien

Razia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Anare

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first time staying here and we loved it! The staff were very attentive and friendly. We will be back!
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best in Suva
Great location and super friendly staff. The AC was a little warm one night, but highly recommended.
Séjour de 4 nuits en octobre 2023
Réponse de General Manager le 21 oct. 2023
Dear Guest, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Our ultimate goal is to ensure that all our guests have a positive and memorable experience, and we apologize for failing to deliver that in your case. We are committed to learning from this experience and taking the necessary steps to prevent similar issues from occurring in the future.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

6/10 Satisfaisant

Sanjev

Voyage en famille
Not good
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Hana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very happy supper friendly and suitable for everyone including families
Séjour de 4 nuits en octobre 2023

8/10 Bien

Monita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy access to everything
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 15 oct. 2023
Dear Monita,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

Kalolaine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great short stay at Holiday Inn. Room well managed and clean. The breakfast at this time around was average not like it used to be before. Few staff at the cafe were not as accomodating maybe the typical reactions to Polynesian guest, not sure but please be nice next time. Overall was a great stay. Vinaka
Réponse de General Manager le 15 oct. 2023
Dear Kalolaine,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Our ultimate goal is to ensure that all our guests have a positive and memorable experience, and we apologize for failing to deliver that in your case. We are committed to learning from this experience and taking the necessary steps to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope that you will consider giving us another opportunity to provide you with a truly exceptional stay. Please feel free to reach out to us directly so that we can personally assist you with any further concerns or requests.Warm regards,

10/10 Excellent

Salma

Excellent stay The staff here will give you the unconditional love through your stay A very unique true Fijian hospitality.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 7 oct. 2023
Dear Salma, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

6/10 Satisfaisant

sheena a., San Mateo

Les points forts : Personnel et service
Staff was extremely helpful
Séjour de 7 nuits en août 2023
Réponse de General Manager le 7 oct. 2023
Dear Sheena,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend!
Wonderful stay. Friendly staff. Clean room. Beautiful patio with a pool and view of the ocean. Outstanding breakfast buffet for a reasonable price. Would definitely stay again.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 2 oct. 2023
Dear Daniel, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,

10/10 Excellent

Rachel

Séjour de 4 nuits en septembre 2023

10/10 Excellent

Radhika

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Azim

Tropical Setting - laid back Bathroom needed work in the tub Room selection
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 9 sept. 2023
Dear Azim, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. We deeply regret that we fell short of meeting your expectations, and we take your concerns seriously. Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.Our ultimate goal is to ensure that all our guests have a positive and memorable experience, and we apologize for failing to deliver that in your case. We are committed to learning from this experience and taking the necessary steps to prevent similar issues from occurring in the future.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope that you will consider giving us another opportunity to provide you with a truly exceptional stay. Please feel free to reach out to us directly so that we can personally assist you with any further concerns or requests.Warm regards,General Manager.

10/10 Excellent

Steven

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The best aspect was the friendly staff. Then I would say the clean modern room and the wide range of food available for breakfast.
Séjour de 8 nuits en août 2023

10/10 Excellent

Shameel

Séjour de 3 nuits en août 2023

10/10 Excellent

Rodney

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
My trip was great the room was clean but shower could have been cleaned a little better. My stay was nice and I would highly recommend this hotel to anyone.
Séjour de 7 nuits en août 2023
Réponse de General Manager le 24 août 2023
Dear Rodney, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Please know that your feedback is invaluable to us as it helps us identify areas for improvement and make necessary changes.Warmest regards,

8/10 Bien

Ling

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023

10/10 Excellent

Seema

Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Daisy

Voyage en famille
Staff are friendly but service is very very slow. Coffees and drinks takes an hour. Table reset and cutlery request takes 2-3 reminders. Room was not ready at 2pm checkin. Checkout was a drama.Front desk staff tried to falsely charge us for room service. It took a police officer to help sort out the invoices. Staff couldn't produce the cctv evidence of room service. We were out for the night and apparently someone ordered room service. Didnt have our signature or any evidence to back up staff claim. Very disappointing after years of staying at Holiday Inn.
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Anton

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en août 2023

10/10 Excellent

faisal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of halal options made our stay
Séjour de 1 nuit en août 2023
Réponse de General Manager le 9 août 2023
Dear Faisal, Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had such a wonderful experience.It is always our utmost priority to provide exceptional service and create a comfortable environment for our guests, and we are delighted to know that we succeeded in doing so during your stay. Our team works tirelessly to ensure that every aspect of our guests' experience exceeds their expectations, and your recognition is a true testament to their dedication.Your positive review means a lot to us, as it reinforces our commitment to delivering outstanding hospitality. We will be sure to share your kind words with our entire team, as they will undoubtedly be encouraged by your appreciation.Once again, thank you for choosing our hotel and for sharing your positive experience with others. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warmest regards,