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Avis sur Holiday Inn Express Hotel & Suites Magnolia-Lake Columbia, an IHG Hotel

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 132 avis sur 248." "
Note des voyageurs de 8 (Bien), d’après 84 avis sur 248." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 248." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 248." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 248." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Derek Sean

Séjour de 3 nuits en mars 2024
Réponse de Kiya Moore le 16 avr. 2024
Thank You glad you enjoyed your stay.

10/10 Excellent

TSP

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and professional. The room was spacious and clean. The free hot breakfast was the icing on the cake. It was plentiful and the staff was friendly and keep every fresh and hot!
Séjour de 1 nuit en mars 2024
Réponse de Kiya Moore le 25 mars 2024
Thank you for your kind review! We are delighted to hear that you enjoyed our friendly and professional staff, spacious and clean room, and our delicious hot breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Bien

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over priced for one night stay for the location.
Séjour de 1 nuit en février 2024
Réponse de Kiya le 6 mars 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment or inconvenience you experienced during your recent stay at our hotel.We understand that pricing is an important factor for our guests, and we strive to offer competitive rates that reflect the value of our accommodations and services. However, we regret that our pricing did not meet your expectations on this occasion.Please know that we continuously evaluate our pricing structure to ensure it aligns with market standards while delivering exceptional quality and comfort to our guests. Your feedback will certainly be taken into consideration as we assess our pricing strategies moving forward.We value your patronage and would welcome the opportunity to regain your trust and loyalty. Should you decide to give us another chance in the future, please do not hesitate to reach out to our team directly. We would be delighted to assist you in planning a future stay that exceeds your expectations in every way possible.Thank you again for bringing your concerns to our attention. We appreciate your valuable feedback as it helps us improve and enhance the overall guest experience.

10/10 Excellent

Mickey

Voyage en famille
Les points forts : Équipements
Ok
Séjour de 1 nuit en février 2024
Réponse de Kiya le 26 févr. 2024
I'm delighted to hear that you had such a positive experience during your stay. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. If you have any specific highlights or suggestions for improvement, we'd love to hear more. Thank you for choosing our hotel, and we hope to welcome you back in the future!

10/10 Excellent

ANIL, Marina Del Rey

Séjour de 2 nuits en février 2024
Réponse de Kiya le 13 févr. 2024
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a fantastic experience during your stay at our hotel. Your positive feedback means a lot to us, and we appreciate your kind words.It's wonderful to know that our accommodations, amenities, and service met your expectations and contributed to an enjoyable stay. Our team works hard to create a welcoming and comfortable environment for our guests, and it's always rewarding to receive such positive recognition.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to welcoming you back soon!

6/10 Satisfaisant

Kayden

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a nice basic property. Walls are paper thin. Hotels just aren’t built like they used to anymore.
Séjour de 1 nuit en janvier 2024
Réponse de Kiya le 24 janv. 2024
Thank you for sharing your feedback and rating us. We appreciate your honesty. If there are specific areas where we can improve to make your next stay even better, we'd love to hear more. Our goal is to ensure all our guests have a great experience, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Felix

Séjour de 1 nuit en janvier 2024
Réponse de Kiya le 24 janv. 2024
Thank you for the fantastic rating! We're thrilled to hear you had a perfect 10 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was well laid out and clean. The bathroom mirror was back-lit, the bathroom was large, and the shower had lots of water pressure. The electric outlets on one wall didn't work, but there were others that did, so it wasn't an issue. I would definitely stay there again.
Séjour de 2 nuits en décembre 2023
Réponse de Tracy Edwards, General Manager le 18 déc. 2023
Thank you so much for your recent survey! Our maintenance will address the electrical outlet immediately. We look forward to your next stay with us!

10/10 Excellent

Beth-Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family friendly
We had a few glitches on the booking side, but they were eager to help and clarify the issues. This was a great place, great breakfast!
Séjour de 2 nuits en décembre 2023
Réponse de Kiya le 24 janv. 2024
Thank you for sharing your feedback and rating us. We appreciate your honesty. If there are specific areas where we can improve to make your next stay even better, we'd love to hear more. Our goal is to ensure all our guests have a great experience, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

John

Séjour de 2 nuits en novembre 2023
Réponse de Kiya le 24 janv. 2024
Thank you for sharing your feedback and rating us. We appreciate your honesty. If there are specific areas where we can improve to make your next stay even better, we'd love to hear more. Our goal is to ensure all our guests have a great experience, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Robert, Texarkana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place for a small town , friendly staff. Clean quiet room.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Chandra

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel needs updating. The first room I was given the a/c didnt work & the ceiling above the shower was peeling & didnt look safe. The second room was better however the next morning we woke to ants by the a/c unit & they got in my cousins clothes. I just expected better for the price. I will say the staff was very helpful & kind & the breakfast was good.
Séjour de 2 nuits en août 2023

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly, room was very clean.
Séjour de 2 nuits en septembre 2023
Réponse de Kiya le 28 sept. 2023
Thank you so much for the great feedback. We are truly glad you enjoyed your stay with us.

10/10 Excellent

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first answer would be about Autumn she made check in wonderful, each time we would see her she always wears a smile, helpful and kind! We will be back!!
Séjour de 2 nuits en septembre 2023
Réponse de Kiya le 28 sept. 2023
Thank you so much for the great feedback. We are truly glad you enjoyed your stay with us.

8/10 Bien

Toni

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Kiya le 28 sept. 2023
Thank you so much for the great feedback. We are truly glad you enjoyed your stay with us.

8/10 Bien

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were visiting Arkansas from Texas for softball. Rooms were clean, quiet and the breakfast was great for our early morning start
Séjour de 2 nuits en septembre 2023
Réponse de Kiya le 15 sept. 2023
Thank you so much for the great feedback. We are so glad you enjoyed your stay and the breakfast.

10/10 Excellent

Debrah

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overslept which is can be a good sign!
Séjour de 1 nuit en septembre 2023
Réponse de Kiya le 15 sept. 2023
Thank you so much for the great feedback. We are so glad you enjoyed your stay and had a goodnight sleep.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de kiya le 9 août 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

barbara

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall excellent stay
Séjour de 1 nuit en août 2023
Réponse de Kiya le 15 sept. 2023
Thank you so much for the great feedback. We are so glad you enjoyed your stay with us.

10/10 Excellent

andres

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great stay and staff very helpful to my family
Séjour de 2 nuits en juillet 2023
Réponse de kiya le 9 août 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de kiya le 9 août 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

Jeff

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Change Nothing, close to fuel, food choices, very friendly staff. Clean room . And ez back on route.
Séjour de 1 nuit en juin 2023
Réponse de kiya le 9 août 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de kiya le 9 août 2023
We are so glad that you enjoyed your stay here with us. We hope to see you again.

2/10 Horrible

Kathy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room flooded. My brothers pants we soaked. They moved us to another room but it only had one bed. My brother sleep in the chair. My son had to stay with relatives because there wasn’t room for him. The manager said she was going to give us a suite for the last night. That didn’t happen. She lied and didn’t comp us for the inconvenience. If I have another choice I would never stay there again. We couldn’t get towels. It was the worse experience ever. Customer service was awful. We were there for 4 nights.
Réponse de Kiya Moore le 30 mai 2023
We truly apologize about your stay. We have refunded you for the night and gave you points.

10/10 Excellent

Shane

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean room comfortable bed
Séjour de 1 nuit en mai 2023
Réponse de Kiya Moore le 14 mai 2023
Thank you so much for the great feedback. We are glad you enjoyed.

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very clean.
Séjour de 1 nuit en mai 2023
Réponse de Kiya Moore le 9 mai 2023
Thank you so much for the great feedback.

6/10 Satisfaisant

Laura

Séjour de 2 nuits en mai 2023
Réponse de Kiya Moore le 30 mai 2023
Thank you for staying with us.

8/10 Bien

PEGGY

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Quiet location, nice rooms. Great bathroom mirror and lighting.
Séjour de 4 nuits en avril 2023
Réponse de kiya le 7 avr. 2023
We are so glad that you enjoyed your stay with us. Thanks for the awesome feedback.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super friendly staff! Comfortable and quiet room!
Séjour de 2 nuits en janvier 2023
Réponse de Kelly le 31 janv. 2023
Good evening Lori, thank you for the kind feedback. We are glad you enjoyed your comfortable and quite room. We look forward to you booking again. Thank you!

2/10 Horrible

Stephanie

Voyage en famille
Les points faibles : Équipements
The pool was closed so we didn’t stay because the indoor pool was the only reason we booked this hotel.
Séjour de 1 nuit en décembre 2022
Réponse de Kelly le 23 déc. 2022
Good morning, I do apologize for our pool being out of order due to the inclement weather. We hope that you will visit us again and enjoy the pool when it opens back up. Have a great day and Happy Holiday's.

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Let me check out
Enjoyed it, I feel as if the cleaning people need to wait until checkout before coming around at 8:30 knocking on your door to ensure check out when it’s not until 11.
Séjour de 1 nuit en décembre 2022
Réponse de Kelly le 23 déc. 2022
Good morning, I would like apologize for the inconvenience of housekeeping knocking on the door so early. We hope that you did enjoy the rest of your stay, we will be looking for you in the near future. Have a great day and Happy Holidays.

4/10 Médiocre

LaSandra

Voyage en famille
Les points faibles : Propreté et personnel et service
They didn't clean my room while I was there
Séjour de 3 nuits en novembre 2022
Réponse de Kezia le 28 nov. 2022
I am sorry for your inconvenience.

10/10 Excellent

mark

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great people and clean hotel!!
Séjour de 3 nuits en octobre 2022
Réponse de Kiya Moore le 31 oct. 2022
Thank you so much for the great feedback.

10/10 Excellent

Areli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Kelly le 20 oct. 2022
Good Morning Areli, Thank you for leaving us a feedback, we are glad you enjoyed your stay. We look forward to you booking in the future.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Kiya Moore le 17 oct. 2022
Thank you so much for staying with us! Glad you enjoyed your stay.

10/10 Excellent

DEBBIE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff was friendly. Rooms/property clean. Breakfast was delicious.
Séjour de 1 nuit en octobre 2022
Réponse de ALF le 11 oct. 2022
Thank you, Debbie, glad you enjoyed your stay!

10/10 Excellent

Joshua

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The extra space with a couch.
Séjour de 1 nuit en septembre 2022
Réponse de Kelly le 20 sept. 2022
Good morning Joshua, Thank you for the feedback. I'm glad that you enjoyed the extra space with the sofa. We hope to see you book again in the future have a wonderful day.

4/10 Médiocre

Vera, Jonesborough

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The purpose of our trip to Magnolia was to attend a funeral, When we learned that several people we hoped to see during our stay had covid, we moved our departure date up by one day. Altho people ck out of hotels early all the time with no penalty, this hotel mgr charged us for the night we did not stay. My husband and I ended up getting covid anyway, but their u willingness to waive the charge made a difficult trip even more distressing.
Séjour de 3 nuits en août 2022

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you.
Séjour de 3 nuits en août 2022
Réponse de Kelly le 12 oct. 2022
Good morning, Thank you for staying with us, we hope to see you back soon.

10/10 Excellent

Treva

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We loved it
It was awesome and the kids loved it
Séjour de 2 nuits en août 2022
Réponse de Kiya le 22 août 2022
I'm so excited that you and your kids enjoyed the stay. glad we was apart of your wonderful travels. Thank for staying with us.

10/10 Excellent

Cinniamon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff
Séjour de 5 nuits en août 2022
Réponse de Kelly le 19 août 2022
I'm so glad that you enjoyed your stay and that all our stay was very nice to your while you visited the area.

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022

10/10 Excellent

Beverly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was up to my standards. The staff were friendly and nice. I will be returning.
Séjour de 2 nuits en août 2022
Réponse de Kelly le 10 août 2022
Thank you Beverly for the great feedback. Also thank you for staying at Holiday Inn Express of Magnolia. We hope to see you back soon.

8/10 Bien

Gary

Séjour de 2 nuits en août 2022
Réponse de Kelly le 10 août 2022
Good Morning Gary, Thank you for your feedback, we look forward to seeing you again soon. Thank you for staying at Holiday Inn Express of Magnolia. Have a great day!

8/10 Bien

Scott

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good experience
Séjour de 1 nuit en août 2022
Réponse de Kelly le 9 août 2022
Thank you for your kind feedback, I'm glad you enjoyed your visit with us at Holiday Inn Express. We hope to see you again soon. Have a great day!

8/10 Bien

Martha

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TV Channels were blocked asking for a code. When asked about it, I was not given a satisfactory answer. That was very unusual fora hotel that showed the channels, but you could not watch them.
Séjour de 1 nuit en juillet 2022
Réponse de Kelly le 2 août 2022
Dear Martha, I would like to apologize for the issue with the tv. I will get this issue fixed. We hope to see you. Thank you for staying with us.

6/10 Satisfaisant

Kevin

Les points forts : Propreté et personnel et service
Expensive for the area
Séjour de 1 nuit en juillet 2022
Réponse de Kiya Moore le 22 juil. 2022
So sorry about the pricing but Thank you for choosing Holiday Inn Express.

8/10 Bien

Timothy, Atlanta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the breakfast! The omelettes were delicious and the scrabbled eggs were cooked (not running). The location was in a small town, so the area around the hotel was sparse. I didn’t like getting charged for the room when i pre-paid for my entire stay. If I didn’t check my credit card while I was there, I wouldn’t have know until after i left and came home. The manager didn’t explain what happen and refunded me the charges She was very polite and friend and expressed her sincere apology for the mishap.
Séjour de 3 nuits en juillet 2022
Réponse de Kiya Moore le 22 juil. 2022
I'm so glad you enjoyed the amazing breakfast. We are truly sorry about the credit card mix up. Thank you for choosing Holiday Inn Express

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnolia, AR
All good with the room. Breakfast was disappointing. No cinnamon rolls, only 1 cheese omelet and a couple biscuits. Coffee was good.
Séjour de 1 nuit en juin 2022
Réponse de Kiya Moore le 22 juil. 2022
We truly sorry about the shortage on breakfast but thank you so much for the feedback! Thank you for choosing Holiday Inn Express

8/10 Bien

LIsa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good experience overall
Séjour de 1 nuit en mai 2022