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Avis sur Super 8 by Wyndham Mattoon

2 out of 5
Super 8 by Wyndham Mattoon
205 Mcfall Rd, Mattoon, IL

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 181 avis sur 617." "
Note des voyageurs de 8 (Bien), d’après 217 avis sur 617." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 617." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 617." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 617." "

8,0/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Bob

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was exactly what a quality motel should be.
Séjour de 1 nuit en avril 2024
Réponse de Patti Davis - GM le 15 avr. 2024
Thank you for responding we strive to see that our guest's have the best stay possible. We look foreword to seeing you again in your travels!

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
We had to make an emergency late night stop due to car issues. Hallways had a bit of an odd odor but room was decent and served its purpose for a few hours of sleep. Don’t bother with the non existent continental breakfast or the watered down coffee.
Séjour de 1 nuit en avril 2024
Réponse de Patti Davis - GM le 10 avr. 2024
Thank you for responding, we appreciate your feedback. We hope to see you again in your travels!

2/10 Horrible

Kemi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dirty carpet Old furniture Didn’t look like a hotel in North America; looks more like a motel in 3rd world country Horrible breakfast packaged like food for the homeless Tasteless watery coffee showed absolutely no ounce of care for the guests Dark stuff came out of the rim under the bathroom faucet. Mosquito net on the window was ripped. The building cannot pass an inspection. Absolutely a waste of precious time, ruin of our short vacation; one of the worst decisions I ever made. My teenage daughter said “mom, let’s get out of here, even my dog will not stay here” It was so emotional, I walked straight to the receptionist to tell him we had to leave. We left before planned check out
Séjour de 3 nuits en avril 2024
Réponse de Patti Davis - GM le 9 avr. 2024
We apologize for any issue you ay have experienced. We strive to see that our guests have the best stay possible. Please let the front desk associate know anytime you have an issue so that it may be resolved immediately. We have had inspections and have had no issues. We hope you will give us another chance to show you what a great place to stay we are. Thank you for your feedback as we take every comment into consideration to resolve any issues.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was quick and easy. Staff was nice and helpful
Séjour de 1 nuit en avril 2024
Réponse de Patti Davis - GM le 8 avr. 2024
Thank you for choosing the Super 8 by Wyndham in Mattoon. We appreciate your feedback and look forward to seeing you again in your travels! Have a great and safe summer!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yay breakfast
Séjour de 1 nuit en mars 2024
Réponse de Patti Davis - GM le 27 mars 2024
Thank you for choosing the Super 8 by Wyndham - Mattoon. We appreciate your feedback and look forward to seeing you again in your travels!

6/10 Satisfaisant

Jordan

Séjour de 1 nuit en mars 2024
Réponse de Patti Davis - GM le 25 mars 2024
Thank you for your feedback. We love hearing from our guest and work hard to see that you have the best stay possible

10/10 Excellent

Glen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is well maintained and clean.
Séjour de 1 nuit en mars 2024
Réponse de Patti Davis - GM le 25 mars 2024
Thank you for your feedback. We look foreword to seeing you again in your travels!

10/10 Excellent

Jeffry F

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sleep here
Exactly what was needed. Almost new property
Séjour de 1 nuit en novembre 2023

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TV did not work. The breakfast was pretty weak.
Séjour de 1 nuit en octobre 2023
Réponse de Patti - GM le 11 oct. 2023
We apologize for any issues you may have experienced while our guest. Please let the desk associate know any issues you are experiencing so they may be resolved immediately.

2/10 Horrible

Ruth

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Marisel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good night sleep
The hotel was very clean. The room was clean. We were having a difficult time getting the lights on. Went back to the front desk and apparently the control panel switch had turned off so once they turn the switch on, we had lights. Overall, the night was very comfortable.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

MICHELLE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Service desk person was very sweet. She mentioned ways to get points with Wyndam so later I can get enough points to get a room at a discount or free. I will be going there again. The rooms are nice and clean.
Séjour de 1 nuit en octobre 2023
Réponse de Patti - GM le 11 oct. 2023
Thank you for choosing the Super 8 by Wyndham in Mattoon. We hope to see you again in your travels!

8/10 Bien

Grace

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 2 oct. 2023
Thank you for staying with us, we look foreword to seeing you again in your future travels!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just an overnite stay
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 28 sept. 2023
Thank you for choosing the Super 8 in mattoon, Il. We are happy you enjoyed your stay and look forewor to seeing you again in your travels!

2/10 Horrible

De

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unhappy Stay
I wouldn't book this hotel again as there was confusion upon check-in and check-out and the room we were asked to move to could not get access to WIFI...even after the front desk indicated that they would reset it. It was on the first floor and between the water bugs and crickets in the bathroom and crawling around on the carpet it was unpleasant. I think investing in bug stop would help the situation tremendously.
Séjour de 3 nuits en septembre 2023
Réponse de Patti - GM le 26 sept. 2023
We apologize for any issues during your stay, we strive to see tht6 our guests are as comfortable as possible. We hope you will give us another chance to see what a great place to stay we really are. Again, we do apologize for the inconvenience.

4/10 Médiocre

Debra

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was not so clean disappointed it didn’t have a pool asked for an upgrade, but you were already full so you couldn’t accommodate
Séjour de 2 nuits en septembre 2023
Réponse de Patti - GM le 26 sept. 2023
We apologize foe any issue while our guest. Unfortunately, we do not have a pool but we are a great place to stay for a great night sleep. We hope to see you again in your travels!

2/10 Horrible

Katherine

Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 28 sept. 2023
Thank you for choosing Super 8 in Mattoon. We apologize fi your stay was anything less than comfortable. We strive to see that our guests have the best stay possible. Again we apologize for ay issues.

10/10 Excellent

Kenneth

Les points forts : Équipements
Very nice property, well kept up.
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 20 sept. 2023
Thank you for choosing the Super 8 in Mattoon, Il. we are happy to hear you enjoyed your stay and look foreword to seeing you again in your future travels!

6/10 Satisfaisant

Jack

Voyage d’affaires
Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 20 sept. 2023
Thank you for choosing the Super 8 in Mattoon, Il. We are happy you enjoyed your stay and are looking foreword to seeing you again in your travels!

10/10 Excellent

Daniel

Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 11 oct. 2023
Thank you for choosing the Super 8 by Wyndham in Mattoon.

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 11 sept. 2023
Thank you for responding. We look foreword to seeing you again in your travels!

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 11 sept. 2023
Thank you for choosing the Super 8 in Mattoon, Il. We look foreword to seeing you again in your future travels!

2/10 Horrible

Christine

Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 11 sept. 2023
We apologize if there were any issues with your stay, please let the front desk associate know anytime you experience any issues so that e may resolve it immediately.

6/10 Satisfaisant

Robert

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Carpet needs to be replaced with hardwood floor. Carpet was dingy and questionable. Came in late to sleep, so facility was adequate.
Séjour de 1 nuit en septembre 2023
Réponse de Patti - GM le 6 sept. 2023
We apologize for any issues while our guest, we strive to see that you have the best stay possible. Again, we apologize for any issues.

10/10 Excellent

Vonda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Patti - GM le 1 sept. 2023
Thank you for responding. We hope to see you again in your travels!

10/10 Excellent

ogla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
un excelente lugar para descansar, muy económico y limpio. me gusta mucho que tiene un servicio adicional de desayuno a la carta, aunque tiene costo es económico y muy rico
Séjour de 1 nuit en août 2023
Réponse de Patti - GM le 31 août 2023
Thank you for staying with us. We are happy to know that you had a great stay. Please note that our breakfast is complimentary for our guest's and there is no charge. We look foreword to seeing you again for your lodging needs!

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A comfortable as well as affordable place to stay.
Séjour de 1 nuit en août 2023
Réponse de Patti - GM le 1 sept. 2023
Thank you for choosing Super 8 by Wyndham Mattoon. We hope t see yu again in your travels !

10/10 Excellent

Kristie, Petersburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Patti - GM le 31 août 2023
Thank you for choosing Super 8 by Wyndham in Mattoon, Il. We hope to see you again in your travels!

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was affordable and perfect for a one-night stay while passing through Illinois.
Séjour de 1 nuit en août 2023
Réponse de Patti - GM le 31 août 2023
Thank you for staying with us! We hope to see you again in your travels!

2/10 Horrible

Leah M

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never Again
The place was dirty. We didn't want to put clothes down in upholstered furniture or walk across the carpet with bare feet.The person on duty was hard to find. The room looked out of the 1980's with babd aide maintenance since then. There were almost no guests, and the manager knew our estimated check-in time, so it would have been easy to go into the room he intended for us and turn on the AC since we were in a heat dome where the perceived temp has over 100, But he didn't. The room was an oven. The AC kept shutting down to rest. It took us over an hour to bring the room temp to 80.
Séjour de 1 nuit en juillet 2023
Réponse de Patti - GM le 31 juil. 2023
I apologize if your stay was less than comfortable. We are sorry that you had a bad experience as it is or goal to see you have the most comfortable stay possible!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was neat and clean. The room was clean and everything worked as it should.
Séjour de 1 nuit en juillet 2023
Réponse de Patti - GM le 31 juil. 2023
Thank you for choosing the Super 8 in Mattoon, Il. We appreciate your feedback and look foreword to seeing you again in your travels!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Consistant
Clean room and always a pleasant, quiet stay
Séjour de 1 nuit en juillet 2023
Réponse de Patti - GM le 31 juil. 2023
Thanks for staying with us!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our check in was easy and efficient. When we got our bags into the room and shut the door, we found an empty plastic water bottle in the corner. Other than that everything else was great.
Séjour de 1 nuit en juillet 2023
Réponse de Patti - GM le 31 juil. 2023
Thank you for staying with us and we hope to see you again in your travels!

10/10 Excellent

Debbie

Séjour de 1 nuit en juin 2023
Réponse de Patti - GM le 31 juil. 2023
Thank you for your feedback!

6/10 Satisfaisant

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Patti - GM le 28 juin 2023
Thank you for responding. We look forward to see to seeing you again in your future travels

8/10 Bien

Shelby

Voyage en couple
Les points forts : Propreté et personnel et service
Good one night stay and mostly clean. We did find some hair in the shower drain. Overall easy check in and check out, friendly service, perfect for what we needed and at a decent price.
Séjour de 1 nuit en juin 2023
Réponse de Patti - GM le 19 juin 2023
Thank you for responding and we look forward to seeing you again in the future travels

2/10 Horrible

Carrie

Voyage en famille
Les points faibles : Propreté et personnel et service
Very rude
Séjour de 1 nuit en mai 2023
Réponse de Patti - GM le 19 juin 2023
I apologize for any issue while our guest. We strive to see that our guest's have the best stay possible. We hope you will give us another try.

2/10 Horrible

Mary Lou

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Patti - GM le 30 mai 2023
I apologize for any issues while our guest. Please know I will personally look into this. Again, I do apologize and hope you will choose us again in your travels!

6/10 Satisfaisant

Mandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I paid over 200 for a one night stay for just me. Basic amenities and cold breakfast. For 200 a night there should be better mattresses and breakfast. There were muffins out in ziplock bags!
Séjour de 1 nuit en mai 2023
Réponse de Patti - GM le 30 mai 2023
We apologize if you had issues with your stay and appreciate your feedback. Thank you for choosing us.

8/10 Bien

Ross

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was a nice place. Rooms could have been dusted a little better. Carpet has seen a few midwestern winters.
Séjour de 1 nuit en mai 2023
Réponse de Patti - GM le 26 mai 2023
Thank you for responding. This allows us to know how we are doing and where we may improve to better serve you. We hope to see you again in your travels!

8/10 Bien

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very friendly
Séjour de 5 nuits en mai 2023
Réponse de Patti - GM le 23 mai 2023
Thanks for staying with us!

10/10 Excellent

Melinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good no frills place to stay
was a basic no frills hotel. hotel and rooms were clean and comfy. bed could use more pillows but other then that no complaints. Breakfast was good in the morning.. check in and out was quick and easy
Séjour de 1 nuit en mai 2023
Réponse de Patti - GM le 23 mai 2023
Thanks for choosing Super 8 i Mattoon, Il.

8/10 Bien

Lavonne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A pleasant motel for the price. My priorities (microwave, refrigerator, included breakfast) were met. I would recommend this place.
Séjour de 1 nuit en mai 2023
Réponse de Patti - GM le 23 mai 2023
Thank you for staying with us! We look foreword to seeing you again in your travels!

10/10 Excellent

Fran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very nice mid range motel. We were in need of 1 room for 1 night and this fit the bill perfectly. Room was quiet, clean, comfortable, and everything worked. Free continental breakfast was very adequate and got us on the road in good time. Very nice staff! Thank you!
Séjour de 1 nuit en avril 2023
Réponse de Patti - GM le 23 mai 2023
Thank you for responding. We look foreword to seeing you again !

8/10 Bien

Paul

Voyage d’affaires
Les points forts : Propreté et personnel et service
Gr8 for a Super8
Séjour de 3 nuits en février 2023
Réponse de Patti Davis - GM le 22 févr. 2023
Thank you for staying with us! We hope to see you again in your future travels!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer Service training needed!
The hotel was under construction which should be indicated at booking. No wifi avaiable as well. The check in clerk was rude and seemed bothered in having to do her job. Also, constuction and noise associated with that went past 8 pm. breakfast have very little items, like some one just didnt care to put it out. I can definately understand to a point construction but the biggest issue and let down was how rude and unfriendly the staff was
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Rodnita

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Easy check-in, friendly staff.
Réponse de Patti Davis - GM le 2 janv. 2023
Thank you for responding. We appreciate your feedback and hope to see you again in your travels!

10/10 Excellent

Quainneidra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room
Séjour de 2 nuits en décembre 2022
Réponse de Patti Davis - GM le 2 janv. 2023
Thank you for choosing Super 8 by Wyndham in Mattoon. We appreciate your feedback and hope to see you again in your travels!

8/10 Bien

Jackie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2022

10/10 Excellent

Quainneidra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love my room