Hall
Vérifier la disponibilité

Avis sur The Shelbourne, Autograph Collection

5 out of 5
The Shelbourne, Autograph Collection
27 St. Stephen's Green North, Dublin, Dublin

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 694 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 186 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 70 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1002." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sébastien

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Réponse de Andrew Cumpsty le 12 févr. 2024
Dear Sebastian,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manage

10/10 Excellent

Rodolphe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait en tous points.
Séjour de 3 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un des meilleurs hotels de l'Europe! Nous aurions donné cinq étoiles si nous le pouviez.
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de grand standing
Très calme et reposant

8/10 Bien

Pierre, Metz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Bel hôtel mais petite chambre et salle de bain.
Très bel hôtel, belle décoration, personnel compétent mais la chambre est un peu petite surtout la salle de bain.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Très bon séjour;

8/10 Bien

sol82, Paris

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bel hôtel, très bien situé
Nous avons passé un agréable séjour dans cet hôtel bien que nous avons trouvé la chambre un peu bruyante. Au niveau de la disponibilité du staff, j'ai personnellement trouvé ça un peu en dessous. Pas facile d'avoir la réception et beaucoup d'attente pour le check-in et check- out. Malgré tout c'est un magnifique hôtel avec des chambres spacieuses et très bien entretenues.

2/10 Horrible

Ashleen

On our wedding day treated terribly by a dreadful lady called Ursula. Having stayed in the shelbourne since the 80’s as a child it is clear to me the Marriott group has got it terribly wrong. I will definitely never stay there again.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lee, Reston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, helpful and friendly staff. Great amenities. Rooms are clean and quiet even though it’s a busy hotel with lots of events going on every day.
Séjour de 4 nuits en avril 2024
Réponse de Andrew Cumpsty le 23 avr. 2024
Dear Lee,Thank you for taking the time to write such a great account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic! Best hotel in Dublin.
Séjour de 12 nuits en mars 2024
Réponse de Andrew Cumpsty le 12 avr. 2024
Dear Caroline,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your fantastic feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Gilles, Abu Dhabi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience
Séjour de 4 nuits en mars 2024
Réponse de Andrew Cumpsty le 22 mars 2024
Dear Giles,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

6/10 Satisfaisant

David

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Andrew Cumpsty le 18 mars 2024
Dear David,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Andrew

Séjour de 2 nuits en février 2024
Réponse de Andrew Cumpsty le 22 mars 2024
Dear Andrew,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

8/10 Bien

Jennifer

Les points forts : Propreté
Séjour de 6 nuits en janvier 2024
Réponse de Andrew Cumpsty le 12 févr. 2024
Dear Jennifer,Thank you for taking the time to share and post your 8 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Leta

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Andrew Cumpsty le 12 févr. 2024
Dear Leta,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Raphael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and front door staff very friendly especially Brendan
Séjour de 2 nuits en janvier 2024
Réponse de Andrew Cumpsty le 17 janv. 2024
Dear Raphael,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments will be shared with colleagues across the hotel, and in particular with Brendan, who I am sure will be thrilled.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew CumpstyQuality & Standards Manager

10/10 Excellent

nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Andrew Cumpsty le 17 janv. 2024
Dear Nancy,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Conor

Séjour de 1 nuit en janvier 2024
Réponse de Andrew Cumpsty le 17 janv. 2024
Dear Conor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

8/10 Bien

Bradley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic hotel in a great location. Wonderful bar. Great views of the park.
Séjour de 1 nuit en janvier 2024
Réponse de Andrew Cumpsty le 17 janv. 2024
Dear Bradley,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Yanmo

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice place to stay, especially 5 star to its restaurants and bars!
Séjour de 9 nuits en décembre 2023
Réponse de Andrew Cumpsty le 1 janv. 2024
Dear Yanmo,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

annette

Séjour de 3 nuits en décembre 2023
Réponse de Andrew Cumpsty le 1 janv. 2024
Dear Annette,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

8/10 Bien

Blake, New york

Séjour de 1 nuit en décembre 2023
Réponse de Andrew Cumpsty le 12 févr. 2024
Dear Blake,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Clayton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our third time staying at the Shelbourne. And we recently spent Christmas at the hotel. As usual, our stay was exceptional. The food was excellent and the staff were outstanding.
Séjour de 3 nuits en décembre 2023
Réponse de Andrew Cumpsty le 1 janv. 2024
Dear Clayton,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christmas and Family
Great that the Shelbourne now prioritises their residents over the walk-in customers. Was great to see that a dedicated area for residents have opened in all the bars. We had the most stunning bedrooms and enjoyed also lounging around with our young adult kids and catching up.
Séjour de 1 nuit en décembre 2023
Réponse de Andrew Cumpsty le 1 janv. 2024
Dear Melissa,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Andrew Cumpsty le 1 janv. 2024
Dear Victor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

HELEN

Séjour de 1 nuit en décembre 2023
Réponse de Andrew Cumpsty le 17 janv. 2024
Dear Helen,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

6/10 Satisfaisant

Kathleen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rude checking in staff member, toilet panel kept falling off in our room, wrong meal served in saddle room which meant one of our parties meal arrived after we had all finished! No refund or discount offered. They didn’t eat their meal as they didn’t want to eat after we had all finished! Really poor for an expensive restaurant.
Séjour de 2 nuits en décembre 2023
Réponse de Andrew J, Cumpsty le 20 déc. 2023
Dear Kathleen,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Andrew J. Cumpsty le 20 déc. 2023
Dear Geoffrey,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

SAlly

Séjour de 1 nuit en décembre 2023
Réponse de Andrew Cumpsty le 12 déc. 2023
Dear Sally,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

6/10 Satisfaisant

Sinead

Séjour de 1 nuit en décembre 2023
Réponse de Andrew Cumpsty le 6 déc. 2023
Dear Sinead,Thank you for taking the time to share and post your rating.We truly appreciate the time you took to share a review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Vanessa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Andrew Cumpsty le 12 déc. 2023
Dear Vanessa,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location in Dublin
My husband and I stayed here as our first trip to Dublin and we were blown away! The location is excellent and the accommodations were above and beyond. We were so comfortable and loved that we could walk to many locations nearby. The only thing we noted about our room is that it was a little warm and the duvet was very heavy, but that may just be our preference. Everything else was superb!
Séjour de 5 nuits en novembre 2023
Réponse de Andrew Cumpsty le 6 déc. 2023
Dear Ashley,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 Bien

Sara, Florence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay at the Shelbourne. The room was comfortable and clean, and the location cannot be beat. Plus, it had plenty of amenities that make it feel like a real vacation. Two minor areas for improvement: we had house keeping staff open the door without knocking on at least 3 occasions, once while we were sound asleep. We understand there is the Do Not Disturb tag but we didn’t expect disturbances at 7 am, 9 pm etc. Final minor complaint is that the room was hot, about 8 degrees warmer than our sleeping comfort. We could turn the air conditioning on but this did very little. And the windows barely cracked open. If you’re a hot sleeper, this would be a problem for you.
Réponse de Andrew Cumpsty le 22 nov. 2023
Dear Sara,Thank you for your taking the time to review your recent stay of The Shelbourne. I certainly appreciate your kind words on our comfortable guestrooms, housekeeping team, our high levels of cleanliness; however, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best of Dublin
My third time at The Shelbourne, was checked into my room at 9am (they always seem to have a room ready for me) Flawless.
Afternoon tea is a must.
Séjour de 2 nuits en novembre 2023
Réponse de Andrew Cumpsty le 16 nov. 2023
Dear Sally,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 Bien

Catherine

Séjour de 1 nuit en novembre 2023
Réponse de Andrew Cumpsty le 11 nov. 2023
Dear Catherine,Thank you for taking the time to share and post your 8 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

2/10 Horrible

Glenda

Séjour de 4 nuits en octobre 2023
Réponse de Andrew Cumpsty le 29 nov. 2023
Dear Glenda,Thank you for sharing your rating. Unfortunately as there is no feedback provided, we are unable to review any areas of concern that you may have wished to express.We value all feedback and as such, if you'd like to provide details from your recent stay, please reach out to our guest services team,Kind regards,Andrew

10/10 Excellent

Tina

Séjour de 2 nuits en octobre 2023
Réponse de Andrew Cumpsty le 5 nov. 2023
Dear Tina,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

10/10 Excellent

Daragh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Andrew Cumpsty le 2 nov. 2023
Dear Daragh,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay loved it
Séjour de 4 nuits en octobre 2023
Réponse de Andrew J. Cumpsty le 28 oct. 2023
Dear Guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

4/10 Médiocre

Sarah Jane

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Andrew J. Cumpsty le 26 oct. 2023
Dear Sarah Jane,Thank you for sharing your rating from your stay with us. Naturally, I was disappointed to see there were some elements of your stay that you were not satisfied with. I was so very sorry to note your rating and offer you my sincerest apologies for any disappointment you may have experienced.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel is the perfect location and included a variety of
Séjour de 3 nuits en octobre 2023
Réponse de Andrew J. Cumpsty le 16 oct. 2023
Dear guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Georgina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel in central location
Great location and the hotel had a very buzzy atmosphere. The pool area was lovely and hardly used. The room was quiet and very comfortable. We were in the new area so not a huge room..but we were out anyway.
Séjour de 2 nuits en septembre 2023
Réponse de Andrew J. Cumpsty le 25 sept. 2023
Dear Georgina,Thank you for your wonderful feedback! It was our pleasure to read, and we are delighted you enjoyed everything about your time with us, and that the team could ensure such an unforgettable experience.Your comments about the level of service you consistently received, and our Wellness & Spa offering are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back in the very near future, for another treasured Shelbourne experience.With kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dublin institution
First time to stay, a beautiful landmark Irish hotel. Deluxe room overlooked the back and an office building, I guess the views are kept for the suites. Recommend 1824 bar for a cocktail. Breakfast buffet was not as extensive as Dublins other 5-stars. Terrible hairdryer in our room. But overall very good.
Séjour de 1 nuit en septembre 2023
Réponse de Andrew J. Cumpsty le 11 sept. 2023
Dear Catherine,Thank you for taking the time to tell us about your recent stay. We are thrilled to know that you loved our beautiful and historic hotel.We are sorry to hear that we did not fully meet your expectations on this visit, particularly with our breakfast buffet. Please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent any future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

James

Séjour de 1 nuit en septembre 2023
Réponse de Andrew J. Cumpsty le 11 sept. 2023
Dear James,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

David

Séjour de 2 nuits en août 2023
Réponse de Andrew J. Cumpsty le 26 sept. 2023
Dear David,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An old-fashioned world-class five star hotel perfect in every aspect imaginable.
Séjour de 7 nuits en août 2023
Réponse de Andrew J. Cumpsty le 4 sept. 2023
Dear Patrick,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne, we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Ruth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sometimes you do get what you pay for - pricey but wonderful. The main bar No. 27, is popular and service is great, but it was too loud and busy for me. However the Terrace upstairs and the Horseshoe bars were both lovely, quiet and relaxing. Great pool and spa, and the hotel finish is lovely, all green marble and gilt trimmings. Door staff very helpful and friendly. We had a very nice lunch in No. 27, and 2 wonderful meals in the Saddle Room restaurant. The location is great - a bit quieter, right next to St Stephen's park, but you can easily walk to the lively Temple Bar area and Grafton Street. I hope we can visit again someday.
Séjour de 3 nuits en août 2023
Réponse de Andrew J. Cumpsty le 4 sept. 2023
Dear Ruth,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received, and your dining experiences are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Jana, Arlington

Séjour de 2 nuits en août 2023
Réponse de Andrew J. Cumpsty le 1 sept. 2023
Dear Jana,Thank you for taking the time to share and post your 5 out of 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

4/10 Médiocre

Giles

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Poor Access if coming on a vehicle Room very poor Front door staff all talked to me at once. Very overwhelming
Séjour de 1 nuit en juillet 2023
Réponse de Andrew J. Cumpsty le 9 août 2023
Dear Giles,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best in Dublin
This is a fantastic hotel in a wonderful location. It is very easy to walk to wonderful shopping, restaurants and food. The hotel also is in walking distance to several attractions such as Trinity College and Dublin Castle. The staff is very accommodating and friendly. The hotel bars and food are excellent with an option or vibe for whatever you are looking for. I will certainly be staying again when I return to Dublin.
Séjour de 7 nuits en juillet 2023
Réponse de Andrew J. Cumpsty le 9 août 2023
Dear Nina,Thank you for taking the time to write such a wonderful account of your recent experience with us, here at The Shelbourne.It was such a pleasure to read, and we are delighted you enjoyed everything about your experiences with us. Your comments about the level of service you consistently received, the amazing location, closeness of local attractions and the many hotel dining experiences are just marvellous.Our team do take the greatest pride in going the extra mile to look after our guests, and it will be my pleasure to share your kind feedback with them.We look forward to welcoming you back in the very near future, for another memorable Shelbourne experience.With warm regards,Andrew J. CumpstyQuality & Standards Manager