Avis
6,0
6,4/10
Propreté
6,2/10
Personnel et service
6,0/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
2 janv. 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2/10 Horrible
eric, Gabon
29 oct. 2014
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
N'y allez pas
eric
4/10 Médiocre
Karimullah
31 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Karimullah
Séjour de 2 nuits en janvier 2024
6/10 Satisfaisant
Samir
20 juil. 2023
Les points forts : Propreté et personnel et service
Samir
Séjour de 28 nuits en juin 2023
2/10 Horrible
Mohamed
22 févr. 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mohamed
Séjour de 1 nuit en février 2023
8/10 Bien
Stewart
26 sept. 2022
Les points forts : Personnel et service et confort de la chambre
Transit through Dubai for 1 night
Stewart
Séjour de 1 nuit en septembre 2022
10/10 Excellent
ERLI
8 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ótima. Recomendo.
ERLI
Séjour de 8 nuits en juillet 2022
4/10 Médiocre
Oliver, Carnegie
7 sept. 2022
Les points faibles : Personnel et service
Oliver
Séjour de 5 nuits en août 2022
8/10 Bien
Voyageur vérifié
29 févr. 2020
Les points forts : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
10/10 Excellent
Voyageur vérifié
28 févr. 2020
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en février 2020
Réponse de Dianne Manlugon Front Office Supervisor le 1 mars 2020
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
10/10 Excellent
Qamar
Voyage d’affaires
21 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qamar
Séjour de 4 nuits en février 2020
Réponse de Prakash le 22 févr. 2020
Dear Sir,
Thank you very much for your feed back welcome again & again to our hotel so,we will try to give you more service.
8/10 Bien
Voyageur vérifié
19 févr. 2020
Les points forts : Propreté
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Prakash le 19 févr. 2020
Dear Guest,
Thanks for your feed back and we will try to to improve your suggestions
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
2 févr. 2020
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Dianne Manlugon Front Office Supervisor le 1 mars 2020
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
2/10 Horrible
Voyageur vérifié
30 janv. 2020
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
6/10 Satisfaisant
mark
30 janv. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
a good hotel/prime location with a couple minuses
mark
Séjour de 14 nuits en janvier 2020
Réponse de Riazul hasan le 1 févr. 2020
thank you for your recent stay at our hotel Orchid and it is a pleasure to receive your feedback through Trip Advisor about your experience with us. We are delighted to know that you have been one of our frequent guests and positively hopeful to regain your patronage following the inconvenience during your last stay.
I have noted the points raised by you and will definitely look into it.
Thank you once again for choosing to stay with us and we all look forward to welcoming you back.
warm regards
Riazul Hasan
Operation Manager
2/10 Horrible
Rehan, Karchi
21 janv. 2020
Les points faibles : Infrastructures et conditions de l’hébergement
Rehan
Séjour de 1 nuit en janvier 2020
Réponse de Riazul Hasan le 22 janv. 2020
Thank you for your stay with us and feed back, we are sorry hear that you find us expensive but this is to bring your kind notice that our rates are very reasonable as compare to other hotels in the area you can verify.
Thank you again for the feed back.
warm regards
Riazul Hasan
Operation Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
20 janv. 2020
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2020
Réponse de Riazul Hasan le 21 janv. 2020
Thank you for taking the time to provide us feedback. We regret to hear about your recent stay experience and we sincerely apologize for any inconvenience caused.
The hotel being almost 20 years old has indeed some challenges in some of the rooms, which may have not met your expectations.
We will certainly look at areas where we can improve on
however glad to read that you find the House keeping efficient, Once again, thank you for your time and we look forward to an opportunity to welcome you back in the near future.
Thank you
warm regards
Riazul Hasan
Operation Manager
6/10 Satisfaisant
Voyageur vérifié
18 janv. 2020
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
8/10 Bien
Benedicta
12 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a nice
Benedicta
Séjour de 8 nuits en janvier 2020
Réponse de Dianne Manlugon Front Office Supervisor le 1 mars 2020
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
6/10 Satisfaisant
Jane, New York
Voyage en couple
11 janv. 2020
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jane
Séjour de 15 nuits en août 2019
8/10 Bien
Voyageur vérifié
Voyage d’affaires
1 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not bad
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Dianne Manlugon le 21 déc. 2019
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel in spite of the technical issue that was encountered in the beginning. Rest assured that the said issue has been addressed to the concerned department and get altered.Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
10/10 Excellent
Aniko
26 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aniko
Séjour de 9 nuits en novembre 2019
Réponse de DIANNE le 1 déc. 2019
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
4/10 Médiocre
Voyageur vérifié
22 nov. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Dianne Manlugon le 21 déc. 2019
Dear Valued Guest,
Greetings!
Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.
4/10 Médiocre
Voyageur vérifié
15 oct. 2019
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Arun Kumar le 16 oct. 2019
Dear Guest,
Thank you for your valuable feedback.
We request you to let us know the areas where we did not meet your expectations so that we can take the necessary steps to elevate the overall experience.
We hope to welcome you again.
10/10 Excellent
MASLINDADEE, Brunei
Voyage en famille
10 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MASLINDADEE
Séjour de 2 nuits en octobre 2019
Réponse de Arun Kumar le 16 oct. 2019
Dear Guest,
Thank you for your valuable feedback & appreciating our services.
We look forward to welcome you again.
2/10 Horrible
Voyageur vérifié
Voyage en famille
9 oct. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Arun Kumar le 16 oct. 2019
Dear Guest,
Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations.
The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience.
We hope to welcome you again.
2/10 Horrible
Voyageur vérifié
8 oct. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Arun Kumar le 16 oct. 2019
Dear Guest,
Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations.
The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience.
We hope to welcome you again.
8/10 Bien
Voyageur vérifié
4 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en septembre 2019
Réponse de Dianne Manlugon le 7 oct. 2019
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
8/10 Bien
Voyageur vérifié
22 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Orchid
Voyageur vérifié
Séjour de 10 nuits en septembre 2019
Réponse de Dianne le 26 sept. 2019
Dear Valued Guest,
Thank you for your appreciation, We will see you in your next visit.
Thank you.
Kind Regards,
Dianne
10/10 Excellent
Voyageur vérifié
18 sept. 2019
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Dianne le 19 sept. 2019
Dear Guest,
Thank You for the valuable feedback! Your heart-warming appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Dianne
8/10 Bien
johziane
14 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
johziane
Séjour de 4 nuits en septembre 2019
Réponse de Dianne le 15 sept. 2019
Dear Ms.Johziane,
Greetings!!!
Thank you for sharing your appreciative feedback. It is always a pleasure to receive positive assessment and we are delighted to read your gracious compliments about the hotel along with the warm and friendly service by our team members. The entire team is also thrilled to see their service being appreciated in this forum. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits.
Warm Regards,
Dianne Manlugon
Front Office Supervisor
4/10 Médiocre
Voyageur vérifié
8 sept. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Dianne le 9 sept. 2019
Thank you for your feedback!
10/10 Excellent
Voyageur vérifié
5 sept. 2019
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Dianne le 7 sept. 2019
Dear Valued Guest,
Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Dianne
Front Office Supervisor.
8/10 Bien
Voyageur vérifié
16 août 2019
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de DIANNE le 17 août 2019
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Office Supervisor.
10/10 Excellent
Voyageur vérifié
15 août 2019
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de DIANNE le 17 août 2019
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Office Supervisor.
2/10 Horrible
Mwffak
31 juil. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mwffak
Séjour de 3 nuits en juillet 2019
8/10 Bien
Carlos
30 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortable
Carlos
Séjour de 1 nuit en juillet 2019
Réponse de Dianne le 31 juil. 2019
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Desk Supervisor
6/10 Satisfaisant
Voyageur vérifié
5 juil. 2019
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de Sanchit Bhargava le 10 juil. 2019
Dear Valued Guest,Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.
10/10 Excellent
Delowar
19 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Delowar
Séjour de 1 nuit en avril 2019
Réponse de Sanchit Bhargava le 19 avr. 2019
Dear Valued Guest, Greetings!!! Thank you for your review on Expedia.com. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
10/10 Excellent
K
18 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
K
Séjour de 4 nuits en avril 2019
Réponse de Sanchit le 18 avr. 2019
Thank You for the valuable feedback. And hope to see you soon back.
8/10 Bien
Kabiru Muhammad
7 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kabiru Muhammad
Séjour de 1 nuit en avril 2019
Réponse de Sanchit Bhargava Supervisor le 7 avr. 2019
Dear Guest, Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.
2/10 Horrible
Hatim
23 févr. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hatim
Séjour de 2 nuits en février 2019
Réponse de orchid hotel le 26 févr. 2019
Dear sir,
Thanks for your reviews we will try to improve our more service and
6/10 Satisfaisant
Nour Eddin
12 févr. 2019
Business trip
Nour Eddin
Séjour de 6 nuits en février 2019
Réponse de Anuj le 18 févr. 2019
Dear Mr. Nour,
Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Anuj Baliyan Duty Manager
8/10 Bien
Voyageur vérifié
27 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de Amit le 27 janv. 2019
Dear Guest,
Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.
4/10 Médiocre
christopher
9 janv. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I recommend no one to stay their the advertising f
christopher
Séjour de 3 nuits en janvier 2019
Réponse de Prakash le 12 janv. 2019
Dear Guest,
Thank you for your valuable time taken to complete the tripadvisor comments about your recent stay with us.
We regret to note that the room allocated to you was not up to your expectations especially your comments regarding noise occurs by other guest.
Please be assured that we have taken the necessary actions to rectify the same and ensure this will not recur for our guests. Your concerns have been brought up to the concerned department head and have been looked into very seriously.
I am sure if you have brought this to the Duty manager at that time an immediate action could have been taken as we take utmost care to serve our guests.
We look forward to welcoming you back to Orchid Hotel again in the near future.
Best Regards,
Orchid Hotel
8/10 Bien
Reza
1 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reza
Séjour de 5 nuits en novembre 2018
Réponse de Amit le 4 déc. 2018
Dear Guest,
We appreciate you taking time out of your busy schedule to share your experience with us. We thank you for appreciating the hotel services and also have taken note your complain of loud music of night club.
We look forward to welcome you soon.
4/10 Médiocre
Voyageur vérifié
15 oct. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Orchid Hotel le 28 oct. 2018
Dear Valued Guest,
Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not up to your expectations. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations to the expectations of our valued guests. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Rest assured the issues that have been raised will be taken up with the sections concerned and you will see the improvements on your next visit. We look forward to welcome you back on your next visit.
Warm Regards,
Orchid Hotel
2/10 Horrible
Moein, Dubai
10 mars 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very bad Hotel
Moein
Séjour de 1 nuit en mars 2018
Réponse de prakash le 23 sept. 2018
Dear sir,.
we are very sorry for that we will try to improve
2/10 Horrible
K.
19 févr. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel experience ever
K.
Séjour de 2 nuits en février 2018
Réponse de PRAKASH le 22 févr. 2018
WE ARE VERY VERY SORRY SIR
10/10 Excellent
Semiha
3 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Semiha
Séjour de 4 nuits en décembre 2017
Réponse de prakash le 7 janv. 2018
Thank you very much