Suite, 1 très grand lit et 1 canapé-lit, non-fumeurs | Surmatelas, bureau, rideaux occultants, fer et planche à repasser

Avis sur Extended Stay America Suites Detroit Auburn Hills Feathersto

2.5 out of 5
Extended Stay America Suites Detroit Auburn Hills Feathersto
2100 Featherstone Road, Auburn Hills, MI

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 136 avis sur 544." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 544." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 544." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 544." "
Note des voyageurs de 2 (Horrible), d’après 101 avis sur 544." "

6,6/10

Propreté

7,0/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

2/10 Horrible

jean pierre

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je ne conseille pas cet hôtel, il est bruyant, le personnel de l'hôtel n'est pas accueillant ni sympa, trop de problèmes dans cet hôtel.
Séjour de 22 nuits en avril 2022
Réponse de Hotel Management le 13 mai 2022
Jean, thank you for taking the time to share your feedback. We are disappointed we did not meet all of your expectations and apologize for the noise disturbances you faced while here. We regret the inconvenience this caused and are grateful for your patience. In addition, thoughtful and attentive service is a top priority; therefore, we would like to apologize that our associates did not show this to you during your visit. You have our assurance this is not typical of our hotel and that it will be addressed appropriately to ensure this is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service

6/10 Satisfaisant

Guillaume, France

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Comme le dit le nom, plus adapté aux longs séjours
Les services (entretien de chambre, petit déjeuner...) ne sont pas dans les standards d'un hotel : la chambre n'est pas faite, le petit déjeuner est juste une mise à disposition de quelques muffins, par contre la chambre dispose de tout le nécéssaire pour manger dans la chambre.

8/10 Bien

Angela T.

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were extremely kind and accomodating.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Angela, We are delighted to hear that you found our team at Extended Stay America to be extremely kind and accommodating. Providing exceptional service to our guests is our top priority, and we are thrilled that we could make your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mars 2024

8/10 Bien

Derrick

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Room was fair for the price. If you have 5 star expectations, this is not the hotel for you. You will see unclean areas in the room, and trash compiled in the hallways. That is the average hotel these days. I travel often, and realized years ago ... YOU GET WHAT YOU PAY FOR... So I can't complain, and I won't. The rooms are in dire need of upgrades.... Afternoon staff was excellent, she deserves to be working at a 5 star establishment.
Séjour de 1 nuit en mars 2024

8/10 Bien

Tanya

Voyage en famille
Les points forts : Propreté et personnel et service
D
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 25 févr. 2024
Dear Tanya, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management

8/10 Bien

Johnny

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

8/10 Bien

Tanya

Voyage en famille
Les points forts : Personnel et service
It was ok
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Shaun

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was amazing just need a big time remodel to make money you gotta spend it
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Shaun, We appreciate your positive feedback regarding our staff. Your suggestion about a renovation is noted, and we value your input. Enhancing the guest experience is a priority, and we're continuously exploring ways to improve. Your insights are valuable, and we thank you for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

2/10 Horrible

Karol

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bugs
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Karol, We appreciate you bringing this matter to our attention. Ensuring a comfortable and clean stay is our priority, and we apologize for any inconvenience caused. Please know that we take this seriously, and our team will address the issue. Your feedback is crucial in helping us maintain the highest standards for our guests. Thank you for choosing us, and we hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management

2/10 Horrible

Hugh

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was overbooked when I arrived only because rooms were not cleaned of the five that were listed. Took over a half hour to get a key to a room that was available. Left for work a 6:30 am with no breakfast or even coffee available; negative stars in my book.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Hugh, We regret that we couldn't give you a better impression from the moment you arrived, and we sincerely apologize for the delay in preparing your room. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Moreover, we are sorry to learn about your experience with our breakfast. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 Bien

Piyush

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Piyush, Thank you for your positive feedback! We're thrilled to hear that you had a good experience at Extended Stay America. Our team is dedicated to ensuring your satisfaction, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you enjoyed, we'd love to hear more about it.Sincerely,Hotel Management

10/10 Excellent

Bruno

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good area, breakfast is ok, the only thing for me was not good is the room cleaning, because was smelling

10/10 Excellent

Latina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Équipements
Accommodating staff
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 16 janv. 2024
Dear Latina, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely, Hotel Management

2/10 Horrible

Tina

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not recommend
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 11 janv. 2024
Dear Tina, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely, Hotel Management

8/10 Bien

devan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a pleasure with Extended Stay America!

8/10 Bien

Jeffrey, Pontiac

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Linda, Urbana

Séjour de 2 nuits en décembre 2023

2/10 Horrible

Jackie

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When I first arrived,I was not given the room that I had booked, the front desk staff were very kind and put me in another room. Later that evening my husband had to kill 2 roaches, because it was late we opted to go to sleep and complain in the morning. The next morning, we opted to find another hotel but couldn't find one for the price I had already paid. We left the building for the day and returned that night to sleep. My husband couldn't sleep because there was even more roaches. We left that next morning and will never return to that location again.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 21 déc. 2023
Dear Jackie, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

6/10 Satisfaisant

Debra

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The floors and carpets were dirty. The lighting was limited and dark in the suite.
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Management le 17 déc. 2023
Dear Debra, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Please accept our apologies for the maintenance issues in your room. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

6/10 Satisfaisant

Jim

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Don't Book a Business Stay Here
The rear entrance was dirty and had a heavy smell of smoke. There was always full trash cans inside the door.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 16 déc. 2023
Dear Jim, Thank you for the feedback. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

10/10 Excellent

Destiny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean, great place. A few noisy neighbors but that's not the hotels fault.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 10 déc. 2023
Dear Destiny, Thank you for reviewing your stay and for the generous words about Extended Stay America. We are glad that you found our hotel to be very clean. However, we hope you will accept our apologies for the inconvenience caused by the noise from neighbors outside. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

4/10 Médiocre

Noelle

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Royanna

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

theresa

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Demetries

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Norman

Séjour de 5 nuits en novembre 2023

10/10 Excellent

Cardial

Séjour de 1 nuit en novembre 2023

8/10 Bien

Norman

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Maria

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was roches in a room
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Maria, Thank you for your review of our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

8/10 Bien

James

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Tanisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en octobre 2023

8/10 Bien

Juanita

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Edward

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cockroach’s :(
Absolutely disgusting! Will never stay here again. First got sent to the wrong room, ok it happens, get into a new one, 10 hours into the stay, we see a dead cockroach on the floor. Hmm maybe they exterminated? I did check the beds and cupboards and didn’t see anything. A live cockroach crawled out of the outlet plug. Then another was found in the sink where I had my 5 month olds babies bottles Being washed. To say I’m angry is an understatement. We had so much stuff since it was my family of 5, (3 kids) I had to load the car back up, and grab what I needed as I went because we couldn’t find another hotel that last minute, and we couldn’t get out money back!! How!!! I still haven’t brought our belongings back in the house in fear of anything being somewhere I didn’t catch. Disgusting!
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 17 oct. 2023
Dear Guest, Please accept our apologies for the inconvenience you encountered in your suite and the frustration this undoubtedly caused. We assure you that we take great care to maintain the highest standards of cleanliness and pest control in all of our suites. However, as a precaution, we will have your room professionally inspected and treated. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. Please reach out to us at the hotel for any further concerns. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

8/10 Bien

Robert

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love it
It was wonderful with they had a pool
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 10 oct. 2023
Dear Miguel, We're delighted to hear that your stay at Extended Stay America was wonderful. While we currently don't have a pool, we appreciate your feedback and will certainly consider it for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future. Thank you for choosing us for your accommodations.Sincerely,Hotel Management

6/10 Satisfaisant

Kanecqual

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 14 nuits en septembre 2023

2/10 Horrible

Jeff

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Roaches
The room was very dirty. The room and surrounding areas smelled awful. They had a cockroach trap in the bathroom and we found a roach in the corner of the bathroom. We asked for our money back and went to a clean hotel. Also, it looked like people were living there as a home situation.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 5 oct. 2023
Dear Jeff, Thank you for the feedback regarding your stay in our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Our pest control provider has serviced the hotel. However, we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 Horrible

Sara

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms were disgusting and so were the sink and bathroom.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 28 oct. 2023
Dear Sara, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again and hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely loved the handicap accessible shower with chair.i have trouble walking & standing long. Clean comfortable room. Just wish it had a coffee maker in room since it did have a kitchen.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Roberta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Meaghan

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Room was extremely gross. Killed five cockroaches. Various other bugs in room. The staff was very nice. Overall super disgusting. Wanted a cheap room because I was only staying briefly for one night. I definitely would pay the extra 50 or 60 dollars and stay at one of the other hotels near by. Super gross. Would not recommend. The most redeeming part was the extremely kind staff we talked to. 10/10 for staff!!
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 3 oct. 2023
Dear Meaghan, Thank you for taking the time to share feedback about your recent stay. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. However, we are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action with our housekeeping and pest control service provider. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer Service was outstanding! I felt welcomed from the time I walked into the building. They went above and beyond to make sure all of my needs were met!
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 28 sept. 2023
Dear Kelly, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

4/10 Médiocre

IMAS

Les points faibles : Propreté et personnel et service
Poor quality overall
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 27 sept. 2023
Dear IMAS, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Jasmine

Séjour de 7 nuits en septembre 2023

2/10 Horrible

Jennifer

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Night time worker was sleeping 3 times we needed our room key reprogrammed.. total of 4 times. When she seen me recording her sleeping , she got very foul and preceded to call the cops and have me, my niece, and my children (who were sleeping) removed, and we were two hours from home. She called me every name in the book because I requested bedding for my pull out which they had no pillows for. Dirty, dirty place. Had to change rooms when we got there. Drug addicts, broken windows, and police were on site when we were about to grill dinner. Never had such a horrific experience. If you need drugs, this is your hotel!!
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 13 sept. 2023
Dear Jennifer, Thank you for taking the time to share your feedback. We strive to provide respectful and attentive service to our guests, so we apologize for not meeting your expectations and for the inconvenience caused, and we understand how frustrating this must have been for you. It is strictly prohibited to engage in any illegal activities within or outside of our premises; therefore, we need to learn about your experience. Rest assured that we will thoroughly examine the matter you brought up. Please know we take our guest feedback seriously, and we will ensure that our service levels increase so that our team can provide the care and hospitality you deserve.Sincerely,Hotel Management

4/10 Médiocre

Carrie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room had a strong musty/sewer smell!. The carpet felt sticky. Crumbs on kitchen counter, cobwebs around mirror, and bathroom floor was dirty. We really like the room layout for our family and the refrigerator in the room. The location of the hotel was perfect for our trip but next time we will spend the extra money for a nicer property. The staff we dealt with were very friendly.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 13 sept. 2023
Dear Carrie, Thank you for reviewing our hotel. It is glad you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working to improve, as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management

2/10 Horrible

Kelly

Séjour de 1 nuit en août 2023