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Avis sur Days Inn by Wyndham Ankeny - Des Moines

2 out of 5
Days Inn by Wyndham Ankeny - Des Moines
105 Ne Delaware Ave, Ankeny, IA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 97 avis sur 666." "
Note des voyageurs de 8 (Bien), d’après 182 avis sur 666." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 666." "
Note des voyageurs de 4 (Médiocre), d’après 137 avis sur 666." "
Note des voyageurs de 2 (Horrible), d’après 84 avis sur 666." "

6,6/10

Propreté

7,2/10

Personnel et service

6,0/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Stéphane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 20 nov. 2022
Hello Stphane,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Satisfaisant

sylvie

Les points forts : Personnel et service
Acceuil charmant
Seul problème plus d eau chaude si vous rentrez trop tard

6/10 Satisfaisant

Bradley

Voyage en famille
Les points forts : Personnel et service
Place was very old. Rooms were updated some but our door had an inch gap towards the bottom. It was fine for a quick one night sleep but we probably won’t go back.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Bradley, Thank you for sharing your feedback with us. We appreciate knowing about your experience and regret that your stay did not meet your expectations. Your comments help us to identify areas for improvement and we will address them accordingly. If you decide to return in the future, please let us know in advance so we can ensure a more satisfactory stay for you.

4/10 Médiocre

Rick

25 dollar pet fee, rip off says 10 dollars online.
Séjour de 1 nuit en février 2024
Réponse de Manager le 29 févr. 2024
Hello Rick, We apologize for any confusion regarding the pet fee. Our rates are subject to change and may vary. We recommend guests verify all fees before booking their stay for accurate pricing information.

10/10 Excellent

Carrington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was super clean and nice. Front desk people were friendly. There wasn’t really anything for breakfast.
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Carrington,We are thrilled to hear that you enjoyed our clean rooms and friendly staff. We appreciate your feedback regarding breakfast and will share it with our team for improvement. Our aim is to provide a comfortable stay for all our guests.

10/10 Excellent

Tracy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Tracy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back on your next visit.

6/10 Satisfaisant

Larry

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Larry, We appreciate you taking the time to rate our hotel. We always strive to provide the best possible experience for our guests. If there is anything specific that you would like to share with us to help improve our service, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to serve you again in the future.

6/10 Satisfaisant

Anetha

Voyage avec des animaux de compagnie
I almost fell coming in to check in
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Anetha,We apologize for any inconvenience or discomfort you may have experienced during your check-in. The safety of our guests is of utmost importance to us. We appreciate your feedback and will review our procedures to ensure a smooth and secure entrance for all guests in the future. Please feel free to reach out to our management team if you have any further concerns or questions.

8/10 Bien

Collette

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Collette,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a great experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Collette

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Collette,We are delighted to hear that you had a perfect 10 experience during your stay with us! We strive to provide exceptional service and it is wonderful to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
will stay again
Very comfortable place to stay. The room was excellent as was the staff. 2 complaints: finding the way in at night and the restaurant next door.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Lawrence,Thank you for choosing our hotel for your recent stay. We greatly appreciate your kind words about our comfortable rooms and excellent staff. We apologize for any inconvenience you may have experienced in finding the entrance at night. We appreciate your feedback and will certainly take it into consideration for future improvements. Regarding the restaurant next door, we understand that personal preferences can vary, and we apologize if it did not meet your expectations. We hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 Horrible

Trista

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just horrible and will try to charge you 35 for pets even though website says 10
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Trista,Thank you for sharing your feedback with us. We apologize for any confusion regarding our pet fee and will ensure the website is updated accordingly. We appreciate you bringing this to our attention and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Orbelio

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Orbelio,We are thrilled to hear that you had an excellent experience during your stay at our hotel! We appreciate your positive rating and hope to welcome you back again in the future. Please feel free to reach out if there is anything else we can assist you with.

10/10 Excellent

David

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of area to walk the dog!
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Hello David,We're delighted to hear that you found our hotel to be a great place for walking your dog. We strive to provide a pet-friendly environment for all our guests. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay.

8/10 Bien

Randall

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Hello Randall,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad that you enjoyed your time with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to hosting you again in the future.

8/10 Bien

Kimberly

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property says pet friendly but it is really only pets allowed. The only trash outside is by the front door. In order to throw away pet waste is to walk around to the front. Not convenient at all! Plus they charge $25 per pet per night! That is not friendly in the least! Don't plan on taking a shower in the morning as it takes forever for the water to turn warm. On a good note the room was mostly clean. Tub was gross & the floor needs a good scrubbing to get the stick in dirt up.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Kimberly, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a pet-friendly environment and appreciate your input regarding the location of the trash receptacles. Regarding the shower, we apologize for any delays in the water temperature and thank you for bringing this to our attention. We will address the cleanliness concerns with our housekeeping team. We value your feedback and use it to continually improve the guest experience.

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and clean. Very nice front desk people
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Deborah,Thank you for your feedback! We're glad to hear that you found our hotel quiet and clean, and that our front desk staff provided excellent service. We strive to create a pleasant stay for all our guests. If there's anything else we can do to improve your experience in the future, please let us know.

2/10 Horrible

Lucas

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wouldn’t recommend this hotel. When we pulled in at 9:45 at night and only a few cars there we knew we picked a bad place!! The place smelled really bad and the rooms weren’t very clean
Réponse de Manager le 9 nov. 2023
Hello Lucas, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and take it seriously as we continuously strive to improve our guests' experience. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value at an affordable price
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Scott,Thank you for choosing our hotel for your stay and for taking the time to share your experience. We are delighted to hear that you found our hotel to be a good value for an affordable price. We strive to provide exceptional value to our guests and it is rewarding to know that we have met your expectations. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

joan

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello joan,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Beth

Voyage d’affaires
Les points faibles : Propreté
disappointed
Air/Heater was filthy, no buttons worked if you wanted to regulate ANYTHING
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Beth,Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the air/heater in your room. We appreciate you bringing this to our attention and will address it with our maintenance team to ensure a better experience for future guests.

10/10 Excellent

Jose alberto

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 28 oct. 2023
Hello Jose alberto,Gracias por sus amables palabras. ¡Nos alegra saber que disfrutó de su estancia con nosotros! Esperamos tener la oportunidad de recibirla nuevamente en un futuro cercano.

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirrrrty! The hotel felt uncleaned and dirty throughout. I had ants crawling around the entire night, there was hair throughout the bathroom, and the sheets and comforter had stains and dirt… I was there for one night and if I had more I would have left and moved hotels
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 oct. 2023
Hello David, We apologize for the inconvenience caused during your stay. Please rest assured that we have shared your feedback with our housekeeping team to address these issues immediately. We appreciate your patience and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Eldon

Les points forts : Propreté
Hard to find
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
Hello Eldon,We apologize for any inconvenience caused. Our team is always available to provide directions and assistance to help you find us easily.

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 21 oct. 2023
Hello Mike,Thank you for your exceptional rating! We are delighted to hear that you had such an incredible experience at our hotel. We look forward to welcoming you back again soon.

2/10 Horrible

Thomas

Voyage d’affaires
Les points faibles : Personnel et service
Was told that the internet was down so we were not allowed to check in. Told maybe we could try in four hours. We offered to pay in cash but still couldn’t get our room that was booked through Expedia. We had to find another hotel and we were charged for the night being told it was none refundable.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Thomas, We apologize for the inconvenience caused. Please provide us with your booking details so we can investigate this issue and provide a resolution. Thank you for your understanding.

8/10 Bien

Jacqueline

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 13 oct. 2023
Hello Jacqueline,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Médiocre

Mariusz

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed for one night only. Dirty sheets, stained covers, dirty floors, old rusty fridge with so much ice accumulated on the back wall. Held Wyndham to a higher standard and got disappointed. Do not recommend and will not return
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Mariusz, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Satisfaisant

Jessica

Voyage en famille
Just so-so
The hotel was fine. Nothing remarkable. Smells overwhelmingly like carpet deodorizer when you walk in. Front desk pwrson was EXTREMELY difficult to understand. Room shades worked really well and the noise level was great/low. Bathroom was incredibly small and the fan made a very loud screaching noise. This was a one night stay for us, so it was ok.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 3 oct. 2023
Hello Jessica ,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Médiocre

Randi

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Check in person was not very friendly or lively
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 11 sept. 2023
Hello Randi,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Steve

Stayed over night while attending fair for 2 days. We liked the Days inn very well. Very nice people at the front desk, our room was very nice felt brand new we will stay there again
Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Steve,Thank you for sharing this experience with us. We truly value you feedback with regards to our front desk and also our room. I hope that we will impress you with exemplary service during future visits.

6/10 Satisfaisant

Donna

Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Donna, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Horrible

Jennifer

The sheets were stained and the floor was dirty. Also a hole in the wall with wires sticking out. I had to leave because there was no way I could have a restful night in a disgusting room like this.
Séjour de 1 nuit en août 2023
Réponse de Manager le 19 août 2023
Hello Jennifer,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Timothy

Séjour de 1 nuit en août 2023
Réponse de Manager le 19 août 2023
Hello Timothy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Satisfaisant

Julia

Voyage en couple
Les points faibles : Propreté et personnel et service
Check in was at 2pm, and we got there at 3pm with the room still not ready. The lady at the front said 20-30 minutes and it should be done. So we left and came back but still after 30 more minutes the room was yet to be done. Also there was no handicap accessibility so if you need any of those accommodations I would not stay here.
Séjour de 1 nuit en août 2023
Réponse de Manager le 17 août 2023
Hello Julia, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Horrible

rebecca

Séjour de 2 nuits en août 2023
Réponse de Manager le 17 août 2023
Hello rebecca, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bien

Sandra

Séjour de 2 nuits en août 2023
Réponse de Manager le 4 sept. 2023
Hello Sandra,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Satisfaisant

Lee, Nisswa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 7 août 2023
Hello Lee,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Horrible

Lisa

Séjour de 1 nuit en août 2023
Réponse de Manager le 26 août 2023
Hello Lisa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfy & Clean
good mid priced hotel... comfy & clean; that's all you can ask for...
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 2 août 2023
Hi Joe,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

4/10 Médiocre

Rhonda

Séjour de 2 nuits en juillet 2023
Réponse de Manager le 17 août 2023
Hello Rhonda, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Horrible

ROBERT

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a dump. Wish I'd read the reviews before hand.. had to be moved out of the first room.Blinds we're standing in a corner, air conditioner cover was broken off,and I hope it was a brownie smeared on the wall. Why would anyone rent a room like that to people? And to top it all off someone ran into my car bumper.....
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 26 juil. 2023
Hello ROBERT, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

8/10 Bien

Shari

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 13 août 2023
Hello Shari,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
I think I'll pass next time
It seems as if they are remodeling. Our room appeared to be freshly remodeled. Whomever designed the new rooms clearly has never traveled more than one night and definitely hasn't traveled with a female. There is no place to hang up clothes other than 3 hooks with hangers on them. There is only one mirror above the sink. The shelf below the sink is slats so that you can't set any of your toiletries down. There aren't enough outlets to plug in the microwave where it was located under the TV so I moved that to the shelf under the bedside table. There are no drawers to put clothes in other than one small basket type thing. There were no towel rods to hang any towels up. Aesthetically the room was nice, just not functional. Housekeeping was unique. First day one of the two beds was made and one of the two used towels were replaced. Second day the toilet appeared to have been used while we were out and was not completely flushed but the beds made. Third day beds were not made but we received new towels.
Séjour de 4 nuits en juillet 2023
Réponse de Manager le 24 juil. 2023
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our housekeeping as well as our outlets. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Bien

Jennifer

Séjour de 2 nuits en juillet 2023
Réponse de Manager le 24 juil. 2023
Hello Jennifer,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Horrible

Kelly

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 juil. 2023
Hello Kelly,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Nikia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 16 juil. 2023
Hello Nikia,Thank you for taking the time to share your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

IQBALJIT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is very gud service
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 10 juil. 2023
Hi IQBALJIT,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bien

Sayed

Séjour de 3 nuits en juin 2023
Réponse de Manager le 29 juil. 2023
Hello Sayed,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.