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Avis sur Clarion Inn & Suites DFW North

2.5 out of 5
Clarion Inn & Suites DFW North
4770 Plaza Drive, Irving, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 432 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 277 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 96 avis sur 1000." "

8,2/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place to stay
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 11 nov. 2023
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel a good place to stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your business and hope to have the opportunity to host you again.Sincerely, Hotel Manager

8/10 Bien

PATRICK, Poitiers

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel agréable
Hôtel propre avec système de navette pour l'aéroport parfait pour une nuit avant de reprendre son voyage
Séjour de 1 nuit en septembre 2019
Réponse de Hotel Manager le 30 sept. 2019
Dear Guest Thanks for the recent stay at our hotel. I'm so pleased that your overall experience was good. You see our room were clean and comfortable. We are happy that you liked our shuttle services. We are always trying to provide a best and greater experience to the new guest. We look forward to welcoming you once again. Please stay with us again. Sincerely Hotel Manager

10/10 Excellent

Derrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay everything was amazing loved the lounge in the hotel food and drinks was great
Séjour de 4 nuits en avril 2024

2/10 Horrible

Elmer

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No car parking
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Guest,We apologize for the inconvenience caused by the lack of car parking during your stay. Your feedback is important to us, and we regret that we were unable to provide adequate parking facilities. We will take your comments into consideration as we strive to improve our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact us directly.Sincerely, Hotel Manager

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff service was exceptional at the front desk. Very courteous and friendly.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Guest,Thank you for your perfect rating and kind words about our staff! We're delighted to hear that you found our front desk service exceptional, courteous, and friendly. Providing excellent service is our priority, and we appreciate your recognition. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Bien

Donna

Voyage en couple
Les points forts : Propreté et personnel et service
Seems clean but room carpet is dirty looking. No door for shower and toilet? Can’t find any local tv channels NBC. ABC. CBS.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be clean, but we apologize for the appearance of the room carpet and the lack of a door for the shower and toilet. Your comments will be shared with our team for consideration. Regarding the TV channels, we apologize for any inconvenience. We will look into improving the channel selection for our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

Christine

Voyage en couple
Everyone was so friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our staff to be friendly and helpful. Providing exceptional service is our priority, and we're thrilled that you had a positive experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Médiocre

Alex

Voyage en couple
Les points faibles : Propreté et équipements
Assigned room was being cleaned, had to get a new room, a bag of garbage sat outside our new room for hours, bathrooms have no ventilation.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we're addressing these issues to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 Bien

Harris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Value for money
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Guest,Thank you for taking the time to leave a review of your recent stay with us. We're pleased to hear that you found our hotel to offer good value for money. If there are any areas where you feel we can improve and earn that extra star from you, please do not hesitate to share your suggestions with us. Your feedback is invaluable as we strive to continually enhance the experience for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

LaDonna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super nice and made the check-in simple
Séjour de 1 nuit en mars 2024
Réponse de Hotel manager le 30 mars 2024
Dear Guest,Thank you for your excellent rating and kind words! We're delighted to hear that you had a pleasant check-in experience with our friendly staff. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again soon!Sincerely, Hotel Manager

8/10 Bien

Angel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yes
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Guest,Thank you for your review. We're glad to see that you had a positive experience during your stay with us. If there are any specific areas where we can further improve and earn that fifth star from you in the future, please feel free to share your feedback. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

4/10 Médiocre

James

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk seemed to be bothered at check-in, got into our room 1st floor couldn’t the window to lock, the bed had 4 small square pillows a d was told they had none to give out. Decided to check out the pool with my 6yr old son. The hot tub walls are all green and the light was out of its socket and dangling around, the pool seemed ok. The small confusing to find restaurant is WAY over priced! Overall not a good stay.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager. le 26 mars 2024
Dear James, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the unfriendly front desk service, the window lock, and the lack of pillows. We're also sorry to hear about the condition of the hot tub and the overpriced restaurant. Your feedback is valuable to us, and we will address these concerns to improve our services. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Johnny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 20 mars 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you found our hotel clean during your stay. Your feedback is greatly appreciated. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Surya Ravali

Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a wonderful experience during your stay with us. Providing top-notch service and ensuring our guests have a comfortable and enjoyable stay are our main priorities. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Pardeep

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Guest,Thank you for your outstanding review! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities. Your feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Stanley

Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Shakara

Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a positive experience during your stay. If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Devendra

Worst
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 8 mars 2024
Dear Guest,We're truly sorry to hear that you had a negative experience during your stay. Your satisfaction is our top priority, and we apologize for falling short of your expectations. If you'd like to discuss your concerns further or if there's anything specific we can address, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to improve and regain your trust in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Johannaly

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to know that you found aspects of your stay enjoyable. Your comments are valuable to us as they help us identify areas for improvement. If there are specific areas you feel we could enhance to make your next stay more satisfactory, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely, Hotel Manager

8/10 Bien

Cindy

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property was very convenient to airport , shuttle was nice.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Dear Guest,Thank you for your review. We're pleased to hear that you found our property convenient to the airport and that you enjoyed our shuttle service. If there's anything we can do to improve and earn that extra star in the future, please let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

4/10 Médiocre

Danika

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager. le 26 mars 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved our stay
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 3 mars 2024
Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay with us. Providing exceptional experiences for our guests is always our top priority. We truly appreciate your positive feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had come in from Vegas. Tired, really tired. When i phoned Clarion, the lady was really helpful and sent the shuttle to get us. The driver was nice, decent.Got to Hotel quickly. Check in was smooth. Because i was very tired, it was good to see a restaurant here. The restaurant was fine too. The room was good, clean.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 29 févr. 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you loved your stay with us. It's fantastic to know that you found our hotel quiet, clean, and family-friendly, and that our free breakfast provided everything you needed for your short stay. We're thrilled that our front desk staff was super helpful and friendly. We can't wait to welcome you back again for another wonderful experience!Sincerely, Hotel Manager

10/10 Excellent

Amy, Chesapeake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay if you have a flight cancellation
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 28 févr. 2024
Dear Guest,Thank you for your glowing 5-star review! We're delighted to hear that you found our hotel to be a very nice place to stay, especially during a flight cancellation. We strive to provide comfort and convenience to all our guests, and we're glad we could meet your expectations. Should your travels bring you back to the area, we would be honored to host you again.Sincerely, Hotel Manager

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property for the price
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear William,Thank you for your perfect rating! We're pleased to hear that you found our property to be nice, especially considering the price. Providing a comfortable and affordable experience for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your rating. We're glad you chose to stay with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 23 févr. 2024
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

6/10 Satisfaisant

Jazmine

Voyage d’affaires
Les points forts : Personnel et service
staff was friendly when I asked them to move my rooms because the bed had me itching, I laid in the bed for about 15 minutes before I started getting bitten by something. I had little itchy bumps on my arms and stomach, after I was moved to another room it got better! The restaurant they have on the property was great, bar and food were too good! best part of my stay.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear Guest,Thank you for your feedback on Expedia. We're pleased to hear that you found our staff friendly and enjoyed the restaurant and bar offerings during your stay. However, we apologize for the inconvenience you experienced with the bed in your initial room. We're glad that we were able to swiftly address this issue by moving you to another room. Your comfort and satisfaction are important to us, and we will look into the matter to ensure it doesn't happen again. We welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Haley

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hot water didn’t work
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,We apologize for the inconvenience you experienced with the hot water during your stay. Ensuring all amenities, including hot water, are functioning properly is essential for a comfortable stay, and we regret falling short in this regard. Your feedback is valuable, and we will address this issue promptly to prevent any future occurrences. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Kei

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
空港から近くて良いが、公共交通機関を使うにはシャトルバスで空港へ行くかタクシーを使うしかない。シャトルバスは時刻が決まっており、朝～日中は空港に向かうには問題ない。 設備は綺麗。
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 15 févr. 2024
Dear Guest,Location is great, very close to the airport. However, if you rely on public transportation, you'll need to take the shuttle bus or a taxi to the airport. The shuttle bus has fixed schedules, which are convenient during the morning to early afternoon. The facilities are clean and well-maintained.Sincerely, Hotel Manager

10/10 Excellent

Symantha

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

2/10 Horrible

Teresa

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was nice they did move us one time due to the refrigerator not working and it smelled so bad. Then the next room shower had sewer smell coming up through it - we had no hot water in the sink then the next morning we only had like warm water to shower with. I mentioned it to the staff when leaving and they noted it. Definitely a place unfortunately I would not recommend.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 6 févr. 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not meet our standards of service, and we understand your disappointment. We will address the maintenance and cleanliness concerns with our team immediately to ensure improvements are made. We appreciate your feedback and regret that we did not meet your expectations. If there is anything we can do to regain your trust or improve your experience, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager

10/10 Excellent

Bryonna

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and quiet , great for the price also!
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 3 févr. 2024
Dear Guest,Thank you for taking the time to share your positive experience and leaving a 5 out of 5 review on Expedia. We are thrilled to hear that you found our hotel very nice, quiet, and a great value for the price. Your satisfaction is our priority, and we appreciate your feedback. If there's anything specific that stood out or if you have any suggestions for further improvement, please feel free to let us know. We look forward to welcoming you back on your future travels.Sincerely, Hotel Manager

4/10 Médiocre

Trevor

Voyage en couple
Les points forts : Propreté et personnel et service
No hot water in 3 different rooms. Had not been able to take a hot shower in multiple rooms. Shower would go from warm to cold in a few minutes. The staff were friendly and accommodating by allowing us to change rooms but the issue was never resolved. As of that’s just the way it is. Will not stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 29 janv. 2024
Dear Guest,Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced with the lack of hot water during your stay. We appreciate your kind words about our friendly and accommodating staff, but we regret that the issue was not fully resolved. Your feedback is valuable, and we will investigate the hot water issue to ensure it is addressed promptly. We understand the importance of a comfortable stay, and we apologize for any frustration caused. We hope you reconsider and give us another chance to provide a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Bien

Misty

Voyage en groupe
Les points forts : Propreté et personnel et service
No hot water. A lot of flights were cancelled that day so I wrote it off to lots of use at the time but still none at 4 am. Check in was smooth and quick but don’t count on the bar/restaurant too much.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 27 janv. 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience with the hot water and appreciate your understanding. Your comments are noted, and we will investigate and address the issue promptly. We also appreciate your mention of the check-in experience. Regarding the bar/restaurant, we will work on improvements. If you have additional details to share, please reach out. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Holly, Woodway

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location, quiet and easy to access. Dwayne was awesome.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 27 janv. 2024
Dear Guest,Thank you for your positive review! We're thrilled to hear that you found our location perfect, quiet, and easy to access. It's great to know that Dwayne provided an awesome experience for you. If there's anything specific you loved about your stay, feel free to share. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and close to the airport if you need to stay a night before or after your flight! The bistro in-house is pretty good too.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 18 janv. 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are pleased to hear that you found our hotel to be a great place, especially for those needing to stay before or after a flight. We're glad you enjoyed the in-house bistro as well. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Dale

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
;
Séjour de 1 nuit en janvier 2024
Réponse de Hotel manager le 18 janv. 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we apologize that your experience did not meet your expectations. To better understand your concerns and improve our services, could you provide more details about the issues you encountered? Your insights are valuable to us, and we want to address any specific areas that may have contributed to your dissatisfaction. We appreciate your feedback and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

10/10 Excellent

Stefanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 18 janv. 2024
Dear Guest,Thank you for taking the time to give us a perfect 10 out of 10 on Hotels.com! We appreciate your positive feedback and are delighted to know that you had a great experience during your stay. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Aleida

Voyage d’affaires
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 17 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your rating and would like to learn more about your experience. If there are specific aspects you enjoyed or areas where we can improve, please feel free to provide additional details. Your input is valuable, and we strive to enhance our services based on guest feedback.Sincerely, Hotel Manager

10/10 Excellent

Christine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 15 janv. 2024
Dear Guest,Thank you for your 5/5 rating. We appreciate your positive feedback and hope you had a delightful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Horrible

Brinton

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Would not recommend this hotel.
The room appeared clean, however, the sheets were very scratchy, the pillows were too hard and I could not get any hot water in the shower. I would not recommend this particular hotel to anyone.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 12 janv. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay, and we sincerely apologize for the inconvenience you experienced. We regret that the bedding did not meet your expectations, and we are working to address the issues with the sheets and pillows. Additionally, we apologize for the inconvenience with the hot water in the shower. Your comments are taken seriously, and we will investigate and rectify these matters promptly. We appreciate your honesty and regret that we fell short of providing you with a satisfactory experience. Sincerely, Hotel Manager

8/10 Bien

Diana, Bella Vista

Les points forts : Propreté et personnel et service
Close to the airport with frequent shuttle runs. The room itself was clean but the bathroom area was very old and dated in a grungy way. Thankful to have a convenient place to sleep after a late night canceled flight but would likely not stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 10 janv. 2024
Dear Guest,We appreciate your feedback regarding your recent stay. It's great to hear that our proximity to the airport and frequent shuttle service were convenient for your needs. However, we apologize for any inconvenience caused by the dated bathroom area. Your comments are valuable, and we will use them to address areas for improvement. Thank you for choosing us for your overnight stay, and we hope to have the chance to better serve you in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Dale

Room is dated
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your input regarding the dated condition of the room. Please be assured that we take guest comments seriously, and we will use this information to make necessary improvements. If you have any specific suggestions on how we can enhance our rooms or if there's anything else you'd like to share, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Manami

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for your perfect score! We are delighted to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeffery

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for your perfect score! We are thrilled to hear that you had a 10 out of 10 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

4/10 Médiocre

Mariela

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Tiffany helped when we arrived she was great. Besides that the stay was not great.
Séjour de 5 nuits en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for acknowledging Tiffany's assistance during your arrival. We're sorry to hear that the overall stay did not meet your expectations. Your feedback is valuable, and we would appreciate more details about the issues you encountered so that we can address them and improve our services. We take guest satisfaction seriously and want to ensure that we address any concerns you may have had during your stay. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for the price
The hotel is older, however, it was clean, bed was comfortable, and it was relatively quiet. I felt safe and secure and any time i had an issue the staff was very willing to go above and beyond to help.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that despite the hotel being older, you found it clean, the bed comfortable, and the environment relatively quiet. Ensuring our guests' safety and security is a top priority, and we're glad you felt comfortable. It's also heartening to know that our staff was attentive and went above and beyond to assist you. We appreciate your positive feedback, and we look forward to the pleasure of welcoming you back for another comfortable and enjoyable stay.Sincerely, Hotel Manager

6/10 Satisfaisant

BJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cold shower
There was no hot water in the shower!
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the lack of hot water in the shower. Please accept our sincere apologies for this issue. We will investigate and address this promptly to ensure it does not happen in the future. Your understanding is appreciated, and we hope to have the opportunity to make amends and provide you with a more comfortable stay in the future.Sincerely, Hotel Manager