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Avis sur Extended Stay America Suites Orange County Anaheim Hills

2.5 out of 5
Extended Stay America Suites Orange County Anaheim Hills
1031 N Pacificenter Dr, Anaheim, CA

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 195 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 196 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 163 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 268 avis sur 1007." "

6,0/10

Propreté

6,6/10

Personnel et service

5,8/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

g, paris

Les points faibles : Propreté
Studio tout y est
propreté a revoir Des poils et cheveux dans la baignoire et dans le lit Des tâches sur les draps Sinon très confortable Et très grand lit Grande pièce
Séjour de 1 nuit en juillet 2018
Réponse de Hotel Management le 11 juil. 2018
Thank you for taking the time to share your feedback. Although you liked your comfortable bed, we are sorry for the cleanliness issues you experienced in your room. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management

10/10 Excellent

Maegen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff was very friendly and helpful.
Séjour de 1 nuit en février 2024

10/10 Excellent

Monique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Joey

Voyage en famille
The beds were very uncomfortable. When we were walking down hallway to our room, you could hear two people having sex, screaming and hear the bed banging against the wall. I had my daughter with me and it was a very uncomfortable situation
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Dear Joey, Thank you for your review of our hotel. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Providing a comfortable and peaceful environment for all our guests is our priority, and we regret that this was not your experience. We will address your concerns with our team to ensure measures are in place to prevent similar incidents in the future. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely,Hotel Management

2/10 Horrible

Elia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They didn’t even had shampoo! Not to mention no trash can, no hair drier, no hot water, noisy. Very bad experience.
Réponse de Hotel Management le 25 mars 2024
Dear Elia, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Providing essential amenities and ensuring a comfortable stay is our priority, and we regret falling short of your expectations. Your feedback regarding the lack of amenities, hot water, and noise disturbances is concerning and will be promptly addressed with our team. Please accept our sincerest apologies, and we hope for the opportunity to make amends and provide you with a much-improved experience in the future.Sincerely,Hotel Management

4/10 Médiocre

Jesus

Séjour de 6 nuits en mars 2024

6/10 Satisfaisant

TJ

Les points forts : Propreté
Séjour de 3 nuits en mars 2024

2/10 Horrible

Mirta

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very old, dirty, unsafe area😣
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Mirta, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best with your future travels.Sincerely,Hotel Management

4/10 Médiocre

Felicidad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Michael

Voyage avec des animaux de compagnie
Les points forts : Propreté et équipements
It was nice inside and quiet outside. I would recommend it.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Michael, Thank you for choosing Extended Stay America and taking the time to write a review. We're delighted to know that you enjoyed your stay and that the ambiance, both inside and outside, met your expectations. We appreciate your recommendation, and it would be our pleasure to welcome you back for another enjoyable experience. Sincerely,Hotel Management

4/10 Médiocre

Julio

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Habitación sucia
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Julio, We apologize for the inconvenience caused by the cleanliness of your room. Our priority is to provide a clean and comfortable environment, and we regret falling short of your expectations. Your feedback is valuable, and we will address this matter promptly with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management

4/10 Médiocre

antonio

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
My room had multiple leaks from the roof during rain storm and when went down to switch rooms they didn’t have another room ready gave me a time frame then it still wasn’t ready and had to wait even longer for the room
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Dear Antonio, Thank you for staying with us and sharing your feedback. We are disappointed that your room did not meet your expectations. Your experience is not reflective of our usual standards, and we deeply regret the disturbance and issues you encountered. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your remarks. Sincerely, Hotel Management

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

David

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Worst sleep in my life
First, the beds were so uncomfortable!! We booked a two night stay and didn’t not get much sleep on those beds. Also, it says breakfast was provided and free , but it was only packets of oatmeal and coffee. My family and I stay in Yorba Linda once a year for a cheer competition and I would not recommend this hotel or stay here again
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Guest, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Isaias

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Crystal

Séjour de 1 nuit en décembre 2023

2/10 Horrible

cesar

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Agresive people
Séjour de 13 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear cesar, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

10/10 Excellent

robyn

Séjour de 2 nuits en décembre 2023

2/10 Horrible

Anirudh

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Good to avoid this place
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Anirudh, Thank you for the review and for sharing your experience. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

4/10 Médiocre

Christine

Séjour de 2 nuits en décembre 2023

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff is amazing. Thank you Michelle
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 3 janv. 2024
Dear robyn, Thank you for this outstanding review, and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Horrible

srikanth

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Phanikumar

Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Tiffany

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay elsewhere
I called ahead to let them know that I would be arriving at 1am. The man that answered spoke with a very thick foreign accent and was very difficult to understand. He did not say anything helpful and hung up. When I arrived the receptionist said their system was locked and it would be 45 minutes. He said I should have pre-checked in. Then since I was clearly upset, minutes later he was able to check me in. The room was not clean. The floor had dirty shoe prints, the toilet had residue from usage. The room had a lot of wear and tear. The noise from the freeway directly outside was so loud that I was unable to sleep. The exterior and hallways were dirty.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear Tiffany, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Also, we apologize for not providing you with a clean and comfortable room. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management

10/10 Excellent

Ziad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was amazing
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a pleasure. Just wish there was more parking.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 28 déc. 2023
Dear robyn, Thank you very much for the fantastic rating of Extended Stay America and for leaving us such valuable feedback. We will look into the concerns you experienced, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit here. Until then, safe travels!Sincerely,Hotel Management

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As always love the girls at the front
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Yajaira

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023

10/10 Excellent

robyn

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 18 déc. 2023
Dear Robyn, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again when you are in the city.Sincerely,Hotel Management

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff is just great here.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

robyn

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Staff is great.
Very freindly. The girls at the front are all awsome.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 10 déc. 2023
Dear robyn, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

2/10 Horrible

Leigh

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Jose

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Use una reserva con mi familia y no me resolvieron pregunté si me podía aser otra y me respondieron que no se aceptan walk in customers opte por otro hotel
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 30 nov. 2023
Dear Jose, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Ensuring that our guests receive top-notch customer service is our top priority, and we are disappointed that we did not meet your expectations. Please rest assured that we take this matter seriously and are actively reviewing these concerns, and we will take appropriate action where necessary. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

4/10 Médiocre

Karina

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Emilyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Julexes

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We weren’t even able to check in our rooms because staff turned us away. They said they issued us a refund for a prepaid room, and could not even give us a receipt.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Julexes, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret the issue with your reservation. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Alex

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023

2/10 Horrible

saira

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Carol

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Elevator not working, they did not even try to get us a room on the first floor and I have a bad back Also no toilet paper in room and called front desk no answer, had to go down and get it
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Carol, Thank you for staying with us. Please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. We are also sorry for the difficulties with the elevator. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management