Avis sur Hilton Garden Inn Cleveland/Twinsburg
Hilton Garden Inn Cleveland/Twinsburg
8971 Wilcox Dr, Twinsburg, OH
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 12 avr. 2024
Dear Lisa, We appreciate you taking the time to share your kind comments with other travelers and us. I'm happy to hear you enjoyed your stay. Your review encourages our team, who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, McKenzie Azzardi, GM
10/10 Excellent
Anne
Voyage en famille, Voyage avec des animaux de compagnie
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 3 nuits en avril 2024
Réponse de GM le 10 avr. 2024
Dear Anne, We are so glad you had an incredible stay with us! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, McKenzie Azzardi, GM
10/10 Excellent
Beth
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 2 nuits en avril 2024
Réponse de GM le 10 avr. 2024
Dear Beth, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel and service. My apologies for any odor you detected; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Thank you for staying with us. Best, McKenzie Azzardi, GM
10/10 Excellent
Kate
Voyage en famille avec de jeunes enfants, Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kate
Séjour de 2 nuits en avril 2024
Réponse de GM le 10 avr. 2024
Dear Kate, We are happy to hear from you and value your kind review. It is lovely to hear that our cheerful service and convenient breakfast all helped make your family's visit a success. Thank you for your business and your recommendation! We look forward to your return. Best, McKenzie Azzardi, GM
10/10 Excellent
Cathleen
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cathleen
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Cathleen, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, McKenzie Azzardi, GM
10/10 Excellent
Brandy
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandy
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Brandy, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, McKenzie Azzardi, GM
10/10 Excellent
Shaterra
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shaterra
Séjour de 1 nuit en mars 2024
Réponse de GM le 10 mars 2024
Dear Shaterra, We strive to provide our guests with exceptional service that keeps them returning to our Hilton Garden Inn, so it is great to hear you will be back. Thank you for your support! Best, McKenzie Azzardi, GM
8/10 Bien
Tina
25 févr. 2024
Tina
Séjour de 1 nuit en février 2024
10/10 Excellent
Charlee
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlee
Séjour de 1 nuit en février 2024
Réponse de GM le 24 févr. 2024
Dear Charlee, Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, McKenzie Azzardi, GM
8/10 Bien
Jack
Voyage en famille
23 févr. 2024
Jack
Séjour de 2 nuits en février 2024
Réponse de GM le 24 févr. 2024
Dear Jack, We humbly thank you for staying with us and for recommending our hotel. I'm sorry you experienced long elevator wait times, please forgive us. We appreciate your feedback and look forward to your next visit. Sincerely, McKenzie Azzardi, GM
10/10 Excellent
Donna
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donna
Séjour de 4 nuits en décembre 2023
Réponse de GM le 28 janv. 2024
Dear Donna,We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon.Best,McKenzie Azzardi General Manager
10/10 Excellent
Jeny
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeny
Séjour de 1 nuit en décembre 2023
Réponse de GM le 9 janv. 2024
Dear Jeny, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, McKenzie Azzardi, GM
10/10 Excellent
Robert
Voyage en famille
7 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Robert
Séjour de 1 nuit en janvier 2024
Réponse de GM le 11 janv. 2024
Dear Robert, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, McKenzie Azzardi, GM
10/10 Excellent
Akilah
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Akilah
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 janv. 2024
Dear Akilah, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, McKenzie Azzardi, GM
10/10 Excellent
eric
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
eric
Séjour de 1 nuit en décembre 2023
Réponse de GM le 9 janv. 2024
Dear eric, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, McKenzie Azzard, GM
8/10 Bien
Valerie
22 déc. 2023
Valerie
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Daisha
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daisha
Séjour de 1 nuit en décembre 2023
Réponse de GM le 1 janv. 2024
Dear Daisha, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, McKenzie Azzard, GM
8/10 Bien
Debbie
Voyage en famille
11 déc. 2023
Les points forts : Propreté et personnel et service
Debbie
Réponse de GM le 13 févr. 2024
Dear Debbie, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, McKenzie Azzardi, GM
10/10 Excellent
Christine
Voyage en famille
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Christine
Séjour de 1 nuit en novembre 2023
Réponse de GM le 30 nov. 2023
Dear Christine, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, McKenzie Azzard General Manager
10/10 Excellent
Thomas
19 nov. 2023
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de GM le 30 nov. 2023
Dear Thomas,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,McKenzie Azzardi General Manager
10/10 Excellent
Gary
19 nov. 2023
Gary
Séjour de 2 nuits en novembre 2023
10/10 Excellent
William Reid, North Port
Voyage d’affaires
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William Reid
Séjour de 1 nuit en novembre 2023
Réponse de GM le 14 nov. 2023
Dear William Reid, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, McKenzie Azzard General Manager
2/10 Horrible
Alisa
Voyage en famille
10 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
DV survivor and broken door lock
Alisa
Séjour de 1 nuit en novembre 2023
Réponse de GM le 14 nov. 2023
Dear Allsa,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We have a dedicated staff who normally receive high marks for service, so I regret that we fell short and for your overall poor impression. I appreciate your feedback, which allows us to positively impact future guest experiences. We hope to see you again.Sincerely,McKenzie AzzardiGeneral Manager
8/10 Bien
michael
9 nov. 2023
michael
Séjour de 1 nuit en novembre 2023
Réponse de GM le 30 nov. 2023
Dear michael, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, McKenzie Azzard General Manager
10/10 Excellent
Jennifer
6 nov. 2023
Jennifer
Séjour de 2 nuits en août 2023
10/10 Excellent
Candace, plantation
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candace
Séjour de 1 nuit en octobre 2023
Réponse de GM le 14 nov. 2023
Dear Candace,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,McKenzie AzzardiGeneral Manager
8/10 Bien
Denise
3 nov. 2023
Denise
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Tina
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous stay
Tina
Séjour de 1 nuit en octobre 2023
Réponse de GM le 14 nov. 2023
Dear Tina,We build our brand on great service and experiences, as well as the hope that our guests will tell others about their awesome stay. Thank you so much for sharing this great review with other travelers to help get the word out that our Hilton Garden Inn is top-notch. Please come see us again soon.Best,McKenzie AzzardiGeneral Manager
2/10 Horrible
Preston
29 oct. 2023
Preston
Séjour de 1 nuit en octobre 2023
Réponse de GM le 18 nov. 2023
Dear Preston,Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit.Sincerely,McKenzie Azzardi General Manager
2/10 Horrible
Catherine
Voyage en famille
24 oct. 2023
Catherine
Séjour de 2 nuits en octobre 2023
Réponse de GM le 14 nov. 2023
Dear Catherine,I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,McKenzie AzzardiGeneral Manager
10/10 Excellent
damian
Voyage en famille
22 sept. 2023
Les points forts : Personnel et service
damian
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 24 sept. 2023
Thank you for the 10/10 rating, Damian!It's excellent you enjoyed your time at Hilton Garden Inn Cleveland/Twinsburg so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
??
22 sept. 2023
??
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 12 oct. 2023
Greetings, we're thrilled to see that the Hilton Garden Inn Cleveland/Twinsburg left a positive impression. We value every guest's stay and fondly look forward to having you with us again in the future.
10/10 Excellent
Thomas, Solon
Voyage en famille
17 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 3 nuits en septembre 2023
Réponse de Customer Service le 17 sept. 2023
Thanks for the perfect rating, Thomas!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Cleveland/Twinsburg.Have a wonderful day!
10/10 Excellent
Jerry
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 10 sept. 2023
Jerry, it's great to hear you appreciated the aesthetic qualities of Hilton Garden Inn Cleveland/Twinsburg. We look forward to you being our guest again in the future.
10/10 Excellent
Hillary
Voyage en couple
8 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hillary
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 8 sept. 2023
Hillary, thank you so much for your positive feedback. We are thrilled to hear that you appreciated the attractive ambiance of the Hilton Garden Inn Cleveland/Twinsburg, especially our outdoor seating areas. It's also wonderful that you found your room well-upgraded and our team members welcoming. We hope to have the pleasure of welcoming you back in the near future.
6/10 Satisfaisant
Hank and
6 sept. 2023
Hank and
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 26 sept. 2023
We appreciate the feedback, Hank.We're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
6/10 Satisfaisant
Jason
Voyage en famille
5 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jason
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 6 sept. 2023
We appreciate the feedback, Jason.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 Excellent
Laurie
Voyage en famille
3 sept. 2023
Les points forts : Équipements
Laurie
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 3 sept. 2023
Laurie, your glowing endorsement of the Hilton Garden Inn Cleveland/Twinsburg means a lot to us. We are pleased to hear that your experience with us stands out among your stays in Ohio. We hope to welcome you back very soon.
8/10 Bien
Brian
Voyage en famille
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 3 sept. 2023
Thanks for the 4/5 rating, Brian!We're thrilled you enjoyed your time at Hilton Garden Inn Cleveland/Twinsburg so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
8/10 Bien
James
26 août 2023
James
Séjour de 8 nuits en août 2023
Réponse de Customer Service le 27 août 2023
James, it's wonderful to hear how much you appreciated the Hilton Garden Inn Cleveland/Twinsburg. Thank you for your kind words. We aim to maintain our property and deliver an excellent stay for all our guests. Looking forward to welcoming you back in the future.
10/10 Excellent
Kimberley
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberley
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 14 août 2023
Kimberley, we're thrilled to hear you found your room at Hilton Garden Inn Cleveland/Twinsburg to be so warm and cozy. We always aim for our guest rooms to feel like a home away from home, and we're glad we hit the mark during your stay. Thank you for your delightful review.
10/10 Excellent
Ryan
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 4 août 2023
Hello Ryan,Thank you for choosing to stay with us at the Hilton Garden Inn Cleveland/Twinsburg. We appreciate your feedback and are pleased to hear that your experience met your expectations. We hope to welcome you back again soon. Thanks again for your valuable rating.Best Regards!
10/10 Excellent
Jerry
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 31 juil. 2023
Thanks for the perfect rating, Jerry!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Cleveland/Twinsburg, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
10/10 Excellent
Cynthia
29 juil. 2023
Cynthia
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 30 juil. 2023
Thank you for sharing your perfect rating with us, Cynthia!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Cleveland/Twinsburg! We want everyone to feel right at home at Hilton Garden Inn Cleveland/Twinsburg. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 Excellent
Kenneth
18 juil. 2023
Kenneth
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 19 juil. 2023
Hello Kenneth,Thank you for your recent stay with us at the Hilton Garden Inn Cleveland/Twinsburg. We're glad to know that your overall experience met your expectations. As there is no specific feedback, we assume that all aspects of your stay were satisfactory. We continuously strive to deliver a great experience to all our guests and are pleased to see that was reflected on your end.Should you wish to share any more details about your stay in future, feel free to do so, as we believe every feedback, big or small, shapes our offerings. Nonetheless, we recognize and respect the value of your time and appreciate the effort taken to rate us.We're looking forward to welcoming you back to the Hilton Garden Inn Cleveland/Twinsburg in the near future. Until then, we hope your travels are filled with joy and pleasant surprises.
10/10 Excellent
Bryan
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bryan
Séjour de 2 nuits en juillet 2023
Réponse de Customer Service le 14 juil. 2023
Thanks for the fantastic rating, Bryan!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Cleveland/Twinsburg. We're all looking forward to your next stay with us.
8/10 Bien
Zachary
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zachary
Séjour de 6 nuits en juillet 2023
Réponse de Customer Service le 11 juil. 2023
Zachary, thank you for sharing your experience at the Hilton Garden Inn Cleveland/Twinsburg. It's gratifying to hear that your stay was up to par with what is typically expected for a Hilton Garden location.However, we're sorry to learn of your disappointment regarding the breakfast. At Hilton Garden Inn Cleveland/Twinsburg, we take pride in catering to a wide range of guest preferences and dietary needs. While this does imply a separate fee for breakfast, it also allows us to deliver a varied and personalized breakfast experience with selection and quality that often surpass the standard complimentary offerings.The fact that you expected an inclusive breakfast indicates that our communication could have been better-- we'll certainly bear this in mind and strive to make sure guests are fully informed of the specifics of our breakfast policy both before and during their stay. In this way, we can assure that guests can make the most informed decisions and better plan their budgets and meals according to personal preference.Having said that, we do have options for packages that include breakfast. Availability and terms may vary, but many of our guests find value in these packages as they enable a seamless, all-inclusive experience. Our front desk team is always available and would be pleased to share more information on this for your future stays.We appreciate your valuable feedback and look forward to warmly welcoming you back. Your experience encourages us to continue our commitment to providing superior services and accommodations.
8/10 Bien
Regina
7 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 7 juil. 2023
Thanks for the 4/5 rating, Regina!We're happy you had such a lovely stay at Hilton Garden Inn Cleveland/Twinsburg! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
10/10 Excellent
Laura
Voyage en famille
30 juin 2023
Les points forts : Propreté et personnel et service
Laura
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 30 juin 2023
Thanks for the perfect rating, Laura! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Cleveland/Twinsburg.
10/10 Excellent
Matthew
Voyage en couple
12 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 13 juin 2023
Thank you for the excellent review, Matthew!It's lovely you had such a pleasant experience at Hilton Garden Inn Cleveland/Twinsburg! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!