Avis sur Baymont by Wyndham Cincinnati
Baymont by Wyndham Cincinnati
10900 Crowne Point Dr, Sharonville, OH
Avis
5,2
5,2/10
Propreté
5,8/10
Personnel et service
4,6/10
Équipements
4,8/10
Infrastructures et conditions de l’hébergement
4,6/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points faibles : Équipements
Séjour de 1 nuit en mars 2024
Réponse de M le 4 avr. 2024
Dear Mercedes,We sincerely apologize for the experience you have had. Our primary goal is to provide all guests with an enjoyable experience. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. We recommend contacting our management team directly for further clarification on this matter. Your feedback is valuable and will be shared with the appropriate department for review and improvement.Sincerely,Management Team
8/10 Bien
Jackson
Voyage en groupe
7 janv. 2024
Les points forts : Personnel et service et équipements
Jackson
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Jackson,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Nolan
3 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nolan
Séjour de 2 nuits en décembre 2023
Réponse de M le 11 janv. 2024
Dear Nolan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Voyageur vérifié
8 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worn and dirty
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de M le 9 nov. 2023
Dear Guest,We sincerely apologize for the negative experience you had at our property. We understand your frustration and disappointment with the room's condition and the unauthorized charge on your card. We are taking your concerns very seriously and are investigating the matter thoroughly. We will ensure that the room is thoroughly cleaned and inspected before assigning it to another guest. We will also review our policies and procedures to prevent similar incidents from happening in the future. We value your feedback and appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust and welcome you back to our property in the future.Sincerely,Management Team
2/10 Horrible
Scott
6 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 3 nuits en novembre 2023
Réponse de M le 9 nov. 2023
Dear Scott,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Mindy
Voyage en famille avec de jeunes enfants
23 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mindy
Séjour de 2 nuits en octobre 2023
Réponse de M le 26 oct. 2023
Dear Mindy,Thank you for your feedback. We are deeply sorry to hear that you had such a negative experience at our hotel. We are taking your concerns very seriously and will investigate all of the issues you raised. We want to assure you that we are committed to providing our guests with a positive experience. We invite you to try us again in the future.Sincerely,Management Team
4/10 Médiocre
Wendy
22 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 3 nuits en octobre 2023
Réponse de M le 26 oct. 2023
Dear Wendy,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team
4/10 Médiocre
Chris
Voyage en groupe
22 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en octobre 2023
Réponse de M le 26 oct. 2023
Dear Chris,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Jerrell
19 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerrell
Séjour de 2 nuits en octobre 2023
Réponse de M le 20 oct. 2023
Dear Jerrell,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
10/10 Excellent
Brener
8 oct. 2023
Brener
Séjour de 1 nuit en octobre 2023
Réponse de M le 2 nov. 2023
Dear Brener,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
2/10 Horrible
Debora
Voyage en famille
7 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debora
Séjour de 2 nuits en octobre 2023
Réponse de M le 13 oct. 2023
Dear Debora,We apologize for your poor experience at our hotel. We have taken your feedback seriously and are taking steps to address the issues you raised, including hiring more staff, cleaning the hotel more frequently, and replacing damaged linens and curtains. We are also working on improving our breakfast offerings. Thank you for your feedback. We hope you will give us another chance in the future.Sincerely,Management Team
6/10 Satisfaisant
thomas
7 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
thomas
Séjour de 1 nuit en octobre 2023
Réponse de M le 13 oct. 2023
Dear Thomas,Thank you for your feedback. We are committed to providing a clean and comfortable experience for all of our guests. We are aware of the condition of our property and are taking steps to address the issues you mentioned. We apologize for any inconvenience this may have caused.Sincerely,Management Team
6/10 Satisfaisant
Vanessa, Cincinnati
18 sept. 2023
Les points forts : Personnel et service
Vanessa
Séjour de 2 nuits en septembre 2023
Réponse de M le 21 sept. 2023
Dear Vanessa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Rebeca
7 sept. 2023
Rebeca
Séjour de 2 nuits en septembre 2023
Réponse de M le 14 sept. 2023
Dear Rebeca,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Liz
Voyage en famille
4 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liz
Séjour de 1 nuit en septembre 2023
Réponse de M le 8 sept. 2023
Dear Liz,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We are addressing the pool, breakfast, elevator, and ice machine issues promptly to enhance the guest experience. Your input is invaluable, and we hope you'll give us another chance to exceed your expectations in the future.Sincerely,Management Team
2/10 Horrible
Kayla
3 sept. 2023
Kayla
Séjour de 1 nuit en septembre 2023
Réponse de M le 8 sept. 2023
Dear Kayla,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Kara
3 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kara
Séjour de 1 nuit en septembre 2023
Réponse de M le 8 sept. 2023
Dear Kara,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
Reggie
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reggie
Séjour de 3 nuits en août 2023
Réponse de M le 8 sept. 2023
Dear Reggie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Eva
21 août 2023
Eva
Séjour de 1 nuit en août 2023
Réponse de M le 14 sept. 2023
Dear Eva,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Kevin
Voyage en groupe
19 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place sucks
Kevin
Séjour de 1 nuit en août 2023
Réponse de M le 24 août 2023
Dear Kevin,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the cleanliness, amenities, and service is valuable to us. We will address these issues immediately to ensure a more pleasant stay for our future guests.Sincerely,Management Team
8/10 Bien
Torres
15 août 2023
Les points forts : Infrastructures et conditions de l’hébergement
Torres
Séjour de 4 nuits en août 2023
Réponse de M le 17 août 2023
Dear Torres,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
ronald
Voyage en famille
8 août 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
ronald
Séjour de 1 nuit en août 2023
Réponse de M le 11 août 2023
Dear Ronald,We sincerely apologize for the inconveniences you encountered during your recent stay. Your feedback regarding the check-in delay, room allocation, TV functionality, room condition, and breakfast offerings is greatly appreciated. We deeply regret falling short of your expectations and are committed to addressing these concerns to ensure a more pleasant experience for all our guests. Your valuable input will aid us in making necessary improvements. Thank you for bringing these issues to our attention.Sincerely,Management Team
4/10 Médiocre
Laura
8 août 2023
Laura
Séjour de 1 nuit en août 2023
Réponse de M le 1 sept. 2023
Dear Laura,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Voyageur vérifié
7 août 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Poor condition
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de M le 11 août 2023
Dear Guest,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
6/10 Satisfaisant
Timothy
Voyage en famille
7 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Unless you want a contact high I wouldn't stay.
Timothy
Séjour de 1 nuit en août 2023
Réponse de M le 11 août 2023
Dear Timothy,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding the undisclosed deposit fee and the issue with the smoking room. We appreciate your positive remarks about the cleanliness of the room, smooth check-in process, and our pleasant staff. Your concerns regarding the elevator cleanliness and the smoke on the 4th floor have been duly noted, and we will take steps to address these matters for an improved guest experience. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.Sincerely,Management Team
2/10 Horrible
Amy, Weatherford
4 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en août 2023
Réponse de M le 11 août 2023
Dear Amy,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
4/10 Médiocre
Christina
Voyage en famille
2 août 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en juillet 2023
Réponse de M le 3 août 2023
Dear Christina,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team
4/10 Médiocre
Steven
2 août 2023
Les points faibles : Propreté et personnel et service
Steven
Séjour de 1 nuit en juillet 2023
Réponse de M le 3 août 2023
Dear Steven,We apologize for the inconvenience you experienced during your stay. We'll address the issues with our staff and front desk to ensure a better experience in the future. Your feedback is valuable to us. We hope you give us another chance to exceed your expectations.Sincerely,Management Team
2/10 Horrible
Larissa
2 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Larissa
Séjour de 1 nuit en juillet 2023
Réponse de M le 3 août 2023
Dear Larissa,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Dmitri
Voyage en famille avec de jeunes enfants, Voyage en famille
27 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dmitri
Séjour de 3 nuits en juillet 2023
Réponse de M le 3 août 2023
Dear Dmitri,We apologize for the inconvenience during your stay. Our team is investigating the issues raised and will take immediate action to address them. Your feedback is valuable to us, and we strive to provide a better experience for all guests in the future. Thank you for bringing these matters to our attention.Sincerely,Management Team
2/10 Horrible
Omayra
Voyage en famille
20 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Three party and hotel failed
Omayra
Séjour de 2 nuits en juillet 2023
Réponse de M le 8 sept. 2023
Dear Omayra,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
6/10 Satisfaisant
Hilary
Voyage en famille
19 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hilary
Séjour de 1 nuit en juillet 2023
Réponse de M le 20 juil. 2023
Dear Hilary,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
2/10 Horrible
Angela
Voyage en couple
18 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 4 nuits en juillet 2023
Réponse de M le 20 juil. 2023
Dear Angela,We apologize for the extremely disappointing experience you had during your stay. This is not the level of service we strive to provide to our guests. We take your feedback seriously and will address the issues raised with our team to ensure immediate improvements are made. We understand your frustration, and we appreciate you bringing this to our attention. Your comments will help us to make necessary changes and deliver a better experience in the future. Thank you for your understanding.Sincerely,Management Team
2/10 Horrible
Bruce
Voyage en famille
16 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en juillet 2023
Réponse de M le 20 juil. 2023
Dear Bruce,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Kyrstin
16 juil. 2023
Kyrstin
Séjour de 1 nuit en juillet 2023
Réponse de M le 20 juil. 2023
Dear Kyrstin,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Joy
Voyage en famille
16 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joy
Séjour de 2 nuits en juillet 2023
Réponse de M le 20 juil. 2023
Dear Joy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Harriett
Voyage en famille
6 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Harriett
Séjour de 1 nuit en juillet 2023
Réponse de M le 13 juil. 2023
Dear Harriett,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered, including the carpet, bedding, blinds/curtains, and dust. We regret the absence of a microwave and the lack of Kleenex. We apologize for the disappointment with the breakfast and the cleanliness of the bathroom. We appreciate your input and will use it to improve our services.Sincerely,Management Team
6/10 Satisfaisant
Teresa
Voyage en groupe
2 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en juin 2023
Réponse de M le 6 juil. 2023
Dear Teresa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
2/10 Horrible
Devyn
Voyage en famille avec de jeunes enfants, Voyage en famille
2 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Devyn
Séjour de 1 nuit en juillet 2023
Réponse de M le 6 juil. 2023
Dear Devyn,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Voyageur vérifié
2 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2023
Réponse de M le 6 juil. 2023
Dear Guest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Matt
1 juil. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en juin 2023
Réponse de M le 6 juil. 2023
Dear Matt,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
2/10 Horrible
Brenda
Voyage en famille avec de jeunes enfants, Voyage en famille
28 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 1 nuit en juin 2023
Réponse de M le 29 juin 2023
Dear Brenda,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Maria
27 juin 2023
Maria
Séjour de 2 nuits en juin 2023
Réponse de M le 20 juil. 2023
Dear Maria,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Yu
Voyage en famille avec de jeunes enfants
27 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yu
Séjour de 1 nuit en juin 2023
Réponse de M le 29 juin 2023
Dear Yu,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all the more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team
10/10 Excellent
Tony
Voyage d’affaires
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tony
Séjour de 2 nuits en juin 2023
Réponse de M le 29 juin 2023
Dear Tony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Lachelle
27 juin 2023
Lachelle
Séjour de 3 nuits en juin 2023
Réponse de M le 20 juil. 2023
Dear Lachelle,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Wesley
Voyage en famille
26 juin 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wesley
Séjour de 3 nuits en juin 2023
Réponse de M le 29 juin 2023
Dear Wesley,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Franklin
21 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Franklin
Séjour de 4 nuits en mai 2023
Réponse de M le 22 juin 2023
Dear Franklin,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Steven
Voyage en famille
19 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t believe the hype
Steven
Séjour de 2 nuits en juin 2023
Réponse de M le 23 juin 2023
Dear Steven,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues you mentioned regarding the condition of the property, smoke odor, pool maintenance, broken ice machines, vending availability, and staff attentiveness. We apologize for falling short of your expectations and appreciate your input as we work to make improvements.Sincerely,Management Team
2/10 Horrible
Sarah
19 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible
Sarah
Séjour de 2 nuits en juin 2023
Réponse de M le 23 juin 2023
Dear Sarah,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team