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Avis sur Inn of Chicago

3 out of 5
Inn of Chicago
162 E Ohio St, Chicago, IL

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 216 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 282 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 234 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 131 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 138 avis sur 1001." "

6,8/10

Propreté

7,4/10

Personnel et service

6,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

8/10 Bien

Clement

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour positif, extrêmement bien placé en plein coeur de Chicago. Je recommande vivement!
Séjour de 3 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
la localisation de l'hôtel au centre ville de Chicago.
Séjour de 7 nuits en juillet 2019

8/10 Bien

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BIEN
ROUTE 66 on the road again!!!
Séjour de 3 nuits en septembre 2019

8/10 Bien

Charline

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel plein coeur de Chicago
Hotel très bien situé, en plein coeur de Chicago et de rapport qualité-prix très intéressant pour une ville comme Chicago.
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent service et tres belle chambre je reviendrai
Séjour de 3 nuits en août 2019

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel.
Très bon accueil à l'arrivée. Malheureusement pas de petit déjeuner et wifi trop faible dans la chambre.
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellente location pour visiter Chicago et baignade lac MIchigan!
Séjour de 1 nuit en juillet 2019

8/10 Bien

Carl

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Fanny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019

8/10 Bien

Laura

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
You get what you pay.
The room is acceptable for the price. Room not that cleaned. The bed super floppy, not good for the back.
Séjour de 1 nuit en avril 2019

2/10 Horrible

Carly

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was shut down.
Séjour de 2 nuits en novembre 2021

2/10 Horrible

James B

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
After walking 2 miles in 90 degree heat we arrived at our "guaranteed hotel" and discovered it was completely closed--every door locked and lobby furniture mostly absent. So at 6:00 p.m. we had to walk around and find another hotel with a vacancy.
Séjour de 3 nuits en août 2021

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Showed up and the place was closed! Never got any notification before arriving.
Séjour de 3 nuits en août 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms look NOTHING like the pictures very misleading
Séjour de 1 nuit en septembre 2020
Réponse de Customer Service le 11 sept. 2020
We appreciate you sharing your concerns with us. We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en septembre 2020
Réponse de L.M F.D. le 13 sept. 2020
Thank you for your feedback, we are deeply sorry the room we checked you in was not the one on the picture, please know that we are ironing this out we our staff and management, please feel free to contact us by phone or email for a follow up and more information, thank you again, we hope to hear from you soon.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 4 nuits en juillet 2020
Réponse de Customer Service le 5 août 2020
Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.

8/10 Bien

Jason, Michigan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location Best staff and team in chicago.
Séjour de 2 nuits en juillet 2020
Réponse de LM F.D. le 28 juil. 2020
Dear Jason, we want to thank you for taking the time to share you experience with us , we are thrilled you enjoyed your time here at the Hotel , we hope to see you again soon, thank you so much and have a wonderful day.

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location with many perks
The hotel is located in a great spot for easy access to many downtown attractions and buildings! The beds were super comfortable and the Jr Corner Suite we stayed in was spacious and had the mini fridge we needed which was why we upgraded! The price is decent for the convenience of being downtown and the staff that we encountered were all very pleasant! There were a few places in the room that could’ve been cleaner but overall we enjoyed our stay and would definitely choose the hotel again when we come back to Chicago to visit!
Séjour de 4 nuits en juillet 2020
Réponse de LM FD le 19 juil. 2020
Dear Melissa.We appreciate your positive feedback about the hotel, service, and Staff . Thank you for staying with us, hope to see you again, have a great rest of your day.

6/10 Satisfaisant

Anonymous, Las Vegas

Voyage d’affaires
Les points faibles : Propreté
the sky terrace was by far the best thing about this hotel!
Séjour de 11 nuits en juillet 2020
Réponse de LM FD le 19 juil. 2020
Thank you so much for your feedback, We are delighted to have you in our Hotel, and happy you made memories you can share with family and friends, using Our rooftop's spectacular view .We are looking forward to having you again as our guest, have a wonderful day.

10/10 Excellent

Marjani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2020
Réponse de ML FD le 19 juil. 2020
Thank you so much for staying with us, we are looking forward to having you again with us, have a great week-end

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en juillet 2020
Réponse de Manager le 8 juil. 2020
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Médiocre

anonymous, napoleon

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms need completely remodeled. Both bathroom sinks along with bathtub were leaking.. we had the junior suite with no fridge or microwave. The AC was stuck at 73° and would not go any lower. Very welcoming staff, very disappointing stay.
Séjour de 1 nuit en juillet 2020
Réponse de LM FD le 6 juil. 2020
Thank you for your detailed review, we are sorry to hear that you did not enjoy your experience at The Inn. Your feedback has been passed to our management personnel. we are taking your concern very seriously. We would like to further discuss your experience at the Hotel, please call us directly at the hotel or email us.

8/10 Bien

oliver

Séjour de 1 nuit en juin 2020
Réponse de Manager le 15 juil. 2020
Thank you for your review. We hope you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kind staff and old room but managed well Next visiting, I will stay
Séjour de 1 nuit en juillet 2020
Réponse de LM FD le 6 juil. 2020
Thank you for your feedback, we are pleased to hear you had a nice experience with our staff but saddened that you did not like your room. We want to assure you that your feedback is taking very seriously. Please send us a message with your information associated with your reservation and one of our team members will reach out to you soon, thank you.

6/10 Satisfaisant

Esther, San Francisco

The best part about this property is the location. Close to a lot and easy to walk places.
Séjour de 6 nuits en juin 2020
Réponse de Customer Service le 26 juin 2020
Thank you for leaving us this wonderful review, Esther! We're thrilled your time at Inn of Chicago was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en juin 2020
Réponse de Management le 26 juin 2020
We hope you enjoyed your stay! Thank you for taking the time to review The Inn of Chicago. We look forward to your next stay.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Would not refund pre-paid reservation for a canceled trip due to COVID-19.
Séjour de 2 nuits en juin 2020
Réponse de Customer Service le 26 juin 2020
We appreciate your feedback. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
First off the hotel was under renovations so it was dusty and dirty I asked for an upgrade to a king size room thinking that it would’ve been better than the queen size room the furniture was old and ran down the bed head stains the bathroom floor was dirty the bathroom door had stains that no one cleaned up also on the wall . The smoke detector was hanging from the ceiling unattached the curtains were falling down and they charge me a total of $145 for a one night stay at the rat motel. Highly disappointed was I
Séjour de 1 nuit en mai 2020
Réponse de Customer Service le 24 mai 2020
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Brenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay all around.
The location was perfect, the building was older and charming, the room was just what I needed. The attached bodega was amazing and convenient. I had a slight issue with the heating, but that was QUICKLY remedied and I spent the night very comfortably. Couldn't ask for a better last minute hotel for my live show.
Séjour de 1 nuit en février 2020
Réponse de Kimmie R, Sales Manager le 29 avr. 2020
Hi Brenna! Thank you for the 10 out of 10! We are happy to hear you had a wonderful stay and enjoyed the location. We will address the heating issue so you are more comfortable on your next visit!

10/10 Excellent

Carolyn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Property was nice, very comfortable atmosphere, near restaurants and cafes.
Séjour de 1 nuit en mars 2020
Réponse de Kimmie R, Sales Manager le 29 avr. 2020
Hi Carolyn! Thank you for the 5 out of 5! We are pleased to hear you enjoyed the location and nearby attractions. We appreciate your business. We'd love to see you again soon so we can share an even more enjoyable experience with you.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Staff was Excellent. The room not so much. If you like good toilet paper, bring your own. Both nights I was bitten several times on the back of my arm. I have no proof of what it was, but I'm pretty sure I know.
Séjour de 2 nuits en mars 2020
Réponse de Manager le 24 mars 2020
I am happy to hear that the staff was up to expectations, we pride ourselves on providing a good experience. Thanks for sharing the feedback about your room. We take these comments seriously and will discuss with our team. We hope you come back and give us another try!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicacion. Buena atencion. No me gusto que estaba en refaccion. Maquina de hielo desbordo y mojo la alfombra de entrada a mi dormitorio.
Séjour de 4 nuits en mars 2020
Réponse de Manager le 24 mars 2020
Thanks, we look forward to welcoming you back

10/10 Excellent

Luis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Manager le 24 mars 2020
Luis, thanks for the perfect 10!! Can't wait to have you back with us!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de Kimmie R, Sales Manager le 29 avr. 2020
Thank you for the 5 out of 5! We hope you enjoyed your stay and were able to experience all the Chicago favorites! We are looking forward to your next stay.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property looks nothing like these photos...Very dirty, smelly, small outdated rooms AC Heater is a window unit Stinks mildew walls in bathrooms low pressure water, elevators are tiny dirty and filthy. Lobby was dusty dirty outdated NEVER AGAIN
Séjour de 3 nuits en mars 2020
Réponse de Customer Service le 18 mars 2020
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

2/10 Horrible

Edward, Chicago IL

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were used condoms in the garbage, the heater didn’t work, we didn’t have a city view and the room was way smaller than shown in pictures.
Séjour de 1 nuit en mars 2020
Réponse de Manager le 17 mars 2020
Edward, I deeply apologize about your experience that is 100% not acceptable. I encourage you to give us another chance, as that is not the normal. I have notified and met with our housekeeping department this morning. Thank you for letting us know.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de Manager le 17 mars 2020
Thanks for the high five! We look forward to welcoming you back!

2/10 Horrible

Will, Chicago

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Unclean, dirty, bathroom smelled, terrible I would not come back.
Séjour de 2 nuits en mars 2020
Réponse de Manager le 17 mars 2020
We appreciate the feedback, Will. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Lobby was fun and funky. Actually room looked nothing like online photo. Carpet was buckling. Bathroom needed remodeling.
Séjour de 2 nuits en mars 2020
Réponse de Manager le 17 mars 2020
Thanks for your feedback, and we are happy you enjoyed our public spaces. We have taken note of your other feedback as well, and have shared it with team. We hope to welcome you back sometime.

4/10 Médiocre

Melissa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2020
Réponse de Customer Service le 16 mars 2020
We appreciate the feedback, Melissa. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the convenience of the location and easy to get to
Séjour de 2 nuits en mars 2020
Réponse de Manager le 17 mars 2020
Thanks, we look forward to welcoming you back. Our location doesn't get much better!

2/10 Horrible

Victum, CHICAGO

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Nothing n it was drity looking! Need to hire more main floor cleaner.
Séjour de 3 nuits en février 2020
Réponse de Manager le 17 mars 2020
We appreciate the feedback, Victum. We have shared your review internally this morning. We do hope you will give us another chance next time you are in Chicago.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Cheap but Comfy
Nice room, they gave me an upgrade for free because the Queen was too small for my significant other and I. The only problem was that the fridge had old food inside of it, but the staff just probably overlooked it.
Séjour de 1 nuit en mars 2020
Réponse de Manager le 24 mars 2020
Thanks for the perfect 10. We truly appreciate that and we have noted your feedback as well. We look forward to having you back with us next time you are in Chicago

4/10 Médiocre

Anna

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The pictures are deceiving. Beds are comfortable, but the rooms are so dingy and dirty. My stay was okay, but I will not be staying here again. Great location, though.
Séjour de 4 nuits en mars 2020
Réponse de Customer Service le 14 mars 2020
We appreciate the feedback, Anna. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mars 2020
Réponse de Customer Service le 13 mars 2020
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bien

Nathalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2020
Réponse de Kimmie R, Sales Manager le 29 avr. 2020
Hi Nathalia! Thank you for rating The Inn of Chicago. Please provide more feedback to ensure better quality for future stays! We always strive for ways to improve service, quality and overall experience. We hope to see you soon!

4/10 Médiocre

Sheila

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de Customer Service le 10 mars 2020
We appreciate you leaving your feedback with us, Sheila. While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Taylor

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020
Réponse de Kimmie R, Sales Manager le 29 avr. 2020
Hi Taylor! Thank you for the rockin' 10 out of 10! I hope we exceeded your expectations. We look forward to seeing you soon. Have a wonderful day.

8/10 Bien

Steven

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good for price
Fast and easy check in even on a Saturday. Room was good for the price. Shower head was too low. Seemed like a handicap bathroom. But got the job done.
Séjour de 2 nuits en mars 2020
Réponse de Manager le 24 mars 2020
Steven, we are happy to hear you enjoyed your time in Chicago. Thanks for staying with us and we hope you will visit us again next time

2/10 Horrible

Christine

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Customer Service le 10 mars 2020
Thank you for sharing your feedback, Christine. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.