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Avis sur Four Points by Sheraton Charlotte - Pineville

3 out of 5
Four Points by Sheraton Charlotte - Pineville
9705 Leitner Street, Pineville, NC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 525 avis sur 921." "
Note des voyageurs de 8 (Bien), d’après 275 avis sur 921." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 921." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 921." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 921." "

9,2/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Donnette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

2/10 Horrible

Mark

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor customer service even after finding unknown white powdery substance and empty pill capsules on our counter surfaces. Front desk apologized and said they hoped we had a good rest of the night.

8/10 Bien

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only negatives are the bedside lights cannot be turned on/off once your in bed and only one side of the king bed had power/USB outlets.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Altaf

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff always courteous makes you feel like you are at home.
Séjour de 4 nuits en janvier 2024
Réponse de Management le 1 mars 2024
Altaf, thank you so much for those kind words about our team. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Horrible

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was just what I needed. HOWEVER, Expedia did not forward my reservation to the hotel. They had no record of my reservation.
Séjour de 2 nuits en janvier 2024
Réponse de Management le 1 mars 2024
We are so sorry for the inconvenience, but are glad that was the confusion was taken care of you enjoyed your stay.

8/10 Bien

Darrel R

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Management le 1 mars 2024
Nicholas, We are so thrilled to see you enjoyed your stay with us. We do hope that you will stay with us again the next time you are in the area.

10/10 Excellent

Dorothy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I was greeted by Sam front desk great customer service
Séjour de 5 nuits en novembre 2023
Réponse de Management le 28 nov. 2023
Dorothy, Thank you so much for the 5 star rating. We are so happy that you enjoyed your stay. I will be sure to inform Sam as well. We do hope to see you again if your travels bring you back to the area.

6/10 Satisfaisant

Argemiro

Les points faibles : Infrastructures et conditions de l’hébergement
Staff is friendly but the place needs an upgrade
Séjour de 3 nuits en novembre 2023
Réponse de Management le 28 nov. 2023
Argemiro, Thank you so much for taking the time to let us know what you enjoyed about your stay and what we need to work on to improve our guest experience.

10/10 Excellent

John

Séjour de 1 nuit en novembre 2023
Réponse de Management le 28 nov. 2023
John, Thank you so much for the 10 out of 10 rating. We are happy to see that you enjoyed your stay with us. We do hope that you will stay with us again.

4/10 Médiocre

Roderick

Séjour de 1 nuit en octobre 2023
Réponse de Management le 13 nov. 2023
Roderick, we are so sorry to see that you did not enjoy your stay with us. We thank you for the review and will work on improving.

8/10 Bien

Elana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great front desk staff. Our arrival and departure were seamless.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 25 oct. 2023
Elana, Thank you for taking the time to give us some details you liked about your recent stay with us.

8/10 Bien

Keith

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice quiet area. Easy access to highway
Séjour de 1 nuit en octobre 2023
Réponse de Management le 13 oct. 2023
Keith, Thank you for taking the time to tell us how your recent stay was. We do hope to see you again the next time you are in the area.

10/10 Excellent

Katlyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean and accommodating! Definitely would stay here again!
Séjour de 1 nuit en octobre 2023
Réponse de Management le 10 oct. 2023
Katlyn, We are so happy to hear that you enjoyed your stay with us and look forward to you staying again.

10/10 Excellent

Elisabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Management le 10 oct. 2023
Elisabeth, thank you so much for taking the time to rate your recent stay with us. We do hope that we will see you the next time you are in the area.

4/10 Médiocre

Thomas

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not on par with typical Four Points
My wife and I like to stay at Four Points when we travel, we typically find our stay to be top notch in all regards. So, I was very surprised when arrived at the Charlotte - Pineville location and immediately noticed it didn’t have the feeling of a typical Four Points, it seemed like an older cheap motel. It turned out it kind of was as when I checked out I found out that it’s been run as a Four Points for the past 20 years but was built as a Best Western. The room wasn’t any better. The lock looked as if someone had broken in recently. The ironing board pad and cover looked like they have never been washed and didn’t fit properly. The television technology was lacking and out of date and there were no working usb ports available. Very disappointing, Sheraton!
Séjour de 1 nuit en octobre 2023
Réponse de Management le 10 oct. 2023
Thomas, we are so sorry to hear that your experience was not a pleasant one. We thank you for your time and for letting us know where we fell short.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet place, clean, well kept
Séjour de 25 nuits en septembre 2023
Réponse de Management le 10 oct. 2023
David, We are so happy to hear that you enjoyed your stay with us and it was a 5 out of 5. We do hope you will stay again when you are in the area.

6/10 Satisfaisant

Stephen

Property around hotel didn’t feel safe !
Séjour de 7 nuits en septembre 2023
Réponse de Management le 10 oct. 2023
Stephen, we are sorry to hear that you did not enjoy your stay with us. Thank you for taking the time to let us know.

8/10 Bien

Saw Mo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2023
Réponse de Management le 10 oct. 2023
Thank you!!!

8/10 Bien

diane

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our door lock extra latch was broken and the room smelled musty but we were only there for two days so we dealt with it. The front office (Bob) was very nice and offered to fix it but we declined. A couple of light bulbs were burned out. It was ok for a two night stay.
Séjour de 2 nuits en septembre 2023
Réponse de Management le 10 oct. 2023
Diane, Thank you so much for taking the time to let us know what you enjoyed about your stay and what we need to look more into so that we can make improvements.

10/10 Excellent

Kenneth

Séjour de 4 nuits en septembre 2023
Réponse de Management le 10 oct. 2023
Kenneth, It is so good to see that you enjoyed your recent stay. We do hope that you will stay again if you are in the area.

6/10 Satisfaisant

Freda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was ok for the price. Wasn't the worst but could've been better. The beds are extremely hard and pretty old and squeaky.
Séjour de 17 nuits en août 2023
Réponse de Management le 21 sept. 2023
Freda, Thank you for taking the time to tell us how your recent stay was and the areas we should look into more for the comfort of our guest.

6/10 Satisfaisant

Neil Christopher, Sherman Oaks

Voyage en couple
Les points forts : Personnel et service
Average hotel with a decent price, location, and staff. Room was a bit dated. Bed was a spring mattress and ok. Microwave didn’t work. Tv ok. Overall might be a good choice for a bargain traveler.
Séjour de 5 nuits en août 2023
Réponse de Management le 11 sept. 2023
Neil, Thank you for taking the time to let us know about your recent stay.

10/10 Excellent

Joanne

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Management le 11 sept. 2023
Joanne, We are so happy to see that you enjoyed your stay with us. We hope to see you again when you are in the area.

10/10 Excellent

Yi, Chalfont

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 6 nuits en août 2023
Réponse de Management le 5 sept. 2023
Yi, We are so happy to see that you enjoyed your recent stay with us. We do hope the next time you are in the area you will stay with us again.

10/10 Excellent

Zina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2023
Réponse de Management le 31 août 2023
Zina, we can not thank you enough for taking the time out to let us know how your stay went. We are so happy to see that you enjoyed your stay with us.

10/10 Excellent

Ufuoma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff
Séjour de 5 nuits en août 2023
Réponse de Management le 24 août 2023
Ufuoma, Thank you so much for the 5 out of 5 rating! We are so happy to see that your recent stay with us was enjoyable. We do hope to see you again when you are back in the area.

8/10 Bien

Norman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay. Although we only stayed one night, I would recommend this place to anyone, strangers included 😁
Séjour de 1 nuit en août 2023
Réponse de Management le 19 août 2023
Norman, we cannot thank you enough for your feedback. Thank you! We do hope that you will stay with us again when your back in the area :)

8/10 Bien

LYNNE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful paved walking trail right across the street..
Séjour de 6 nuits en juillet 2023
Réponse de Management le 8 août 2023
Hi Lynne, Thank you for the 4 out of 5 rating. We are so glad that you enjoyed the walking trail. We do hope that you will stay again when you are in the area.

10/10 Excellent

Ana E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2023
Réponse de Management le 8 août 2023
Ana, Thank you for the 5 out of 5 rating! We are so thrilled to see that you enjoyed your stay with us. We do hope you will stay again if your in the area.

10/10 Excellent

Damaris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en juillet 2023
Réponse de Management le 28 juil. 2023
Damaris, We are so thrilled to hear that you enjoyed your recent stay with us and Thank You for the 5 out of 5 rating. We do hope you will stay with us again if your back in the area.

10/10 Excellent

Haniyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked this stay for my father. He indicated that the service was great, breakfast was right on time and he had a great experience overall. Great location.
Séjour de 5 nuits en juin 2023
Réponse de Management le 25 juil. 2023
Haniyah, We are so thrilled to hear that your father had a great stay with us. We do hope the next time he is in the area he stops in again.

10/10 Excellent

Altaf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff always makes me feel like I'm home. Very friendly and compansionate.
Séjour de 3 nuits en juin 2023
Réponse de Management le 5 juil. 2023
Altaf, Thank you so much for continuing to stay with us when you are in the area. The whole team is so happy that you continue to enjoy your stay with us.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was very pleasant. Easy access to Carolina Mall and Interstate 485. I would recommend hotel. We will stay there again when visiting the area.
Séjour de 3 nuits en juin 2023
Réponse de Management le 9 juin 2023
Susan, We are so happy to hear that you enjoyed your recent stay with us. We look forward to seeing you again we you are back in the area :)

10/10 Excellent

Susan Renee Stolp

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly and answered any questions without seeming preoccupied or annoyed.
Séjour de 7 nuits en mai 2023
Réponse de Management le 9 juin 2023
Susan Renee, Thank you so much for taking the time to let us know about your recent stay with us. We are so thrilled to know that it was an enjoyable one and we do hope to see you again if you are in the area.

6/10 Satisfaisant

Samantha

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Okay
When we got in the room there was trash on the floor from the previous people. Lighting wasn’t great and the bed was awful. Both my husband and I had a hard time sleeping on it. Most of the front desk people were very friendly.
Séjour de 3 nuits en mai 2023
Réponse de Management le 9 juin 2023
Samantha, We are so very sorry to hear of all the unpleasant experiences you encountered during you stay. We have made sure to share your feedback with the correct leadership. Thank you again

10/10 Excellent

Sergio

Voyage en famille
Les points forts : Propreté et personnel et service
Mattress was to soft springs where damaged.
Séjour de 1 nuit en mai 2023
Réponse de Management le 9 juin 2023
Sergio, Thank you so much for the 5 out of 5 rating! We have shared your feedback with the appropriate team members so they can look closer into your concerns. Thank you again

8/10 Bien

Jaime

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Management le 9 juin 2023
Jaime, Thank you for taking the time to let us know how your stay was with a 8 out of 10 rating. We will continue to work hard to make it a 10 /10

10/10 Excellent

Dixie V

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check in fellow was very unfriendly…. Check out fellow the opposite very friendly.
Séjour de 1 nuit en mai 2023
Réponse de Management le 9 juin 2023
Dixie, we are so sorry to hear that your check in was not pleasant, but glad you were able to experience a more pleasant team member. We will certainly speak with all our team members. Even with that we Thank you for the 10/10 rating. We hope you will stay again the next time you are in the area.

6/10 Satisfaisant

Ricardo

Séjour de 1 nuit en mai 2023
Réponse de Management le 5 juil. 2023
Ricardo, Thank you for taking the time to leave a rating of your recent stay.

4/10 Médiocre

Marco

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing experience
We stayed two nights. At the end of the first day, when we returned after 10pm we found the room as we left it in the morning; wet towels, trash in the cans, coffee bags, bed not done. I called reception, they apologized and told me I should have requested the reception that I wanted the room to be serviced. I asked them if they have this policy written anywhere, they told me the staff had the obligation to inform me at check in, which they did not. The following morning when I checked out I complained to the staff and they told me it was my obligation to know that all hotels worldwide work with that policy now. So, it was my fault. Poor service for a Marriott.
Séjour de 2 nuits en mai 2023
Réponse de Management le 15 mai 2023
Marco, We are so sorry to hear that your stay was not pleasant. Thank you for your feedback as this helped us with a area that needs to be addressed and improved.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de The Sales team le 9 mai 2023
We truly appreciate you staying with us and welcome you back anytime. Thank you for your review Patricia.

10/10 Excellent

Timothy, Lexington

Séjour de 1 nuit en mai 2023
Réponse de Management le 28 mai 2023
Timothy, the entire team is so happy that you enjoyed your recent stay with us. We do hope that you will stay with us again the next time you are in the area

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Management le 23 avr. 2023
The entire staff thanks you for taking the time to rate your recent stay with us. We are so thrilled that you enjoyed your stay and hope to see you again.

8/10 Bien

Kimberly

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice, had a few dated spota. Room was clean and spacious. Only complaint is the bed was incredibly hard.
Séjour de 1 nuit en avril 2023
Réponse de Management le 23 avr. 2023
Kimberly, Thank you so much for taking the time to let us know areas that you enjoyed during your stay and areas we need to improve.

6/10 Satisfaisant

Daniel

Voyage d’affaires
Les points faibles : Personnel et service
Honestly the mattress was terrible noise at its highest
Séjour de 1 nuit en avril 2023
Réponse de Management le 23 avr. 2023
Daniel, we are so sorry to hear that you did not enjoy your recent stay with us. We have taken your feedback and shared it with the appropriate members so this issues can be addressed.

10/10 Excellent

Ike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de Sales le 17 avr. 2023
We are very appreciative of you and welcome you back to stay with us.

8/10 Bien

SONJI marie

Séjour de 4 nuits en février 2023
Réponse de Management le 29 avr. 2023
Sonji, Thank you so much for taking the time to rate your recent stay with us. We hope that you will stay again the next time you are in the area.

8/10 Bien

Trevorlis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2023
Réponse de Sales le 27 févr. 2023
Thank you so much for your stay. We appreciate your review and if there is anything we can do to welcome you back please let us know. We truly appreciate you and look forward to hosting you in the future.

10/10 Excellent

Theron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only thing I didn’t like was the air conditioning lol it got a little hot in my room because the air doesn’t stay on for too long but other than I highly recommend.
Séjour de 1 nuit en février 2023
Réponse de Management le 21 févr. 2023
Theron, We are so happy to see that you enjoyed your recent stay with us. Thank you for letting us know about the ac timing. We do hope to see you the next time you are in our area.