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Avis sur Country Inn & Suites by Radisson, Lake Norman Huntersville, NC

3 out of 5
Country Inn & Suites by Radisson, Lake Norman Huntersville, NC
16617 Statesville Rd, Huntersville, NC

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 549 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 102 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1001." "

8,6/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Joanne

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruyant dans la chambre 206 car au dessus du hall d’entrée
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Joanne, We appreciate your feedback regarding the noise in room 206 above the entrance hall. We strive to continuously improve our guests' experience. Please don't hesitate to contact our management team for any further assistance. Thank you for sharing your comments with us.

8/10 Bien

Claudine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel en rénovation, avec quelques lacunes. Belle grande suite 502: pas d’internet, climatisation bruyante, vibration de ventilation dans la salle de bain . Petit déjeuner varié
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Claudine,Nous sommes ravis que vous ayez apprécié notre belle suite 502 et notre variété de petit-déjeuner. Pour toute question ou préoccupation concernant l'internet, la climatisation ou la ventilation, veuillez contacter notre équipe de gestion. Nous restons à votre disposition pour toute assistance supplémentaire.

10/10 Excellent

Lise, Trois-Rivières

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grande chambre et ils acceptent les chiens. Très propre , je le recommande
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Lise,Nous sommes ravis de savoir que vous avez apprécié notre chambre spacieuse et propre, ainsi que notre politique accueillante envers les animaux de compagnie. Votre recommandation est très appréciée!

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grreat
Séjour de 1 nuit en avril 2024
Réponse de Manager le 5 avr. 2024
Hello Sylvain,Thank you for taking the time to share your feedback with us. We appreciate your comments and will use them to improve our services for future guests. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.

10/10 Excellent

LOUISE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Propre accueillant et prix raisonnable. Piscine intérieur pas chauffée
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello LOUISE,Nous sommes ravis d'apprendre que vous avez apprécié notre atmosphère accueillante et nos tarifs abordables. Votre avis sur notre piscine intérieure est noté, et nous prendrons cela en considération pour nous améliorer. Merci d'avoir pris le temps de nous faire part de votre expérience.

10/10 Excellent

Caroline

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est très sympathique. Il y a une table de ping-pong et l’hôtel prête des raquettes et des balles.
Séjour de 1 nuit en août 2023
Réponse de Manager le 4 août 2023
Hello Caroline,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Bien

Sylvain, Bromont

Les points forts : Propreté, personnel et service, équipements
Très bien situé
Séjour de 1 nuit en décembre 2022
Réponse de Manager le 11 déc. 2022
Hello Sylvain,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit bien situé propre et confortable!
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 31 oct. 2022
Hello Pierre,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 Bien

Veronique

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en octobre 2022
Réponse de Manager le 23 janv. 2023
Hello Veronique,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Debora

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely furnished room. Plenty of space. Very comfy bed. Staff was super friendly and helpful. Will definitely be back!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David was extremely friendly upon check-in!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Expedia needs to update this listing. They took out their Hottub 2 weeks before we stayed there and that is the reason we chose this location. Other than that the beds were comfy, breakfast was good and we don't have any other complain other than our room was just outside the ice machine and others socialized around it late at night :-( Yes we would stay there again as long as we didn't plan to use the Hottub (2nd night of our travels & wanted this).
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Deborah,Thank you for your feedback. We appreciate your positive comments on the beds and breakfast. We're sorry to hear about the confusion regarding the Hottub and the noise near your room. We suggest reaching out to our management directly for any further assistance or clarification on amenities. We hope you give us another chance for a better experience in the future.

8/10 Bien

nancy

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Easy access to the highway. Dining options on site
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello nancy, We're glad you found our hotel convenient for highway access and enjoyed our dining options during your stay. Your feedback is greatly appreciated, thank you for choosing to stay with us.

4/10 Médiocre

Brian

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The facility was nice and the staff were pleasant but, they have the poorest housekeeping by far! I stayed from Monday-Friday and housekeeping never came by. I had to go get towels and bath clothes twice and my trash was never emptied. I even requested housekeeping and they still never came by.
Séjour de 4 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Brian, We appreciate your positive comments about our facility and staff. We apologize for the inconvenience you experienced with housekeeping services during your stay. We encourage any future concerns to be addressed with our management team for further assistance.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VERY FRIENDLY AND HELPFUL
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Michelle,We're delighted to hear that you found our team friendly and helpful during your stay. Our staff takes great pride in providing excellent service to all our guests. If you have any further feedback or suggestions, we encourage you to reach out to us so we can continue to improve.

8/10 Bien

nicole

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Not a bad property but had stained sheets.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello nicole, We apologize for any inconvenience caused during your stay. Your feedback will be shared with the housekeeping team for further improvement. Thank you for bringing this to our attention, we appreciate your comments.

8/10 Bien

Kacy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property. Convenient location
Séjour de 3 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Kacy,We're delighted to hear you enjoyed our property's convenient location. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 Excellent

Garry

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Manager le 19 avr. 2024
Hello Garry,We are delighted to hear that you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Bien

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Donald,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a comfortable stay for all our guests. Your comments will be shared with our team for further improvement. Thank you for staying with us.

10/10 Excellent

Lori

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Lori,We're thrilled to hear that you enjoyed your stay with us! Our team strives to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Bien

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Denise, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back in the future.

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALL GOOD
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Juan,We appreciate your positive feedback and are thrilled to hear you had a great stay with us. Thank you for choosing our hotel, your satisfaction is our top priority!

8/10 Bien

L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello L,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were big with lots of room for a family traveling a long distance and needing a little extra space for bags and coolers
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Chris,We're pleased to hear that you found our rooms spacious and accommodating for your family's needs during your visit. Our priority is to provide a comfortable stay for all our guests. Your feedback is valued and appreciated as we strive to meet our guests' expectations.

4/10 Médiocre

Vic

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Vic,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any details regarding your experience so we can address your concerns promptly.

10/10 Excellent

Shailendra

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Great room
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Shailendra,We appreciate your positive feedback on our hotel and rooms. Guest satisfaction is our top priority, and we are delighted to hear you enjoyed your stay. Thank you for choosing to stay with us; we hope to welcome you again in the future.

10/10 Excellent

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eat check in and friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Angel,We appreciate your positive feedback regarding the check-in process and our friendly staff. Guest satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

6/10 Satisfaisant

Tracie, Dacula

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Tracie, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any feedback you may have so we can improve our services for your next visit.

4/10 Médiocre

Chelsea

Les points faibles : Propreté
This property has been recently renovated, but not particularly well. Paint was not scraped or patched before repainting, so you could see exactly how bad it was before it was fixed. Also the shower doesn’t match the reno, and I he light bulbs produced this awful cold hospital like blue tone. The furniture in the room was filthy, the shower was dirty, the walls were dirty, the floor was dirty in the corners, and the towels were stained and different colors. But the bed was clean, and that’s what I needed. Also the front desk attendant started ranting about how bad the 3rd party booking sites were, how if my name hadn’t matched my ID they couldn’t honor the reservation, and how the booking sites get people’s names wrong all the time. It was really unprofessional. But I slept through the night and moved on.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Chelsea, We appreciate your detailed feedback. We take all guest concerns seriously and will address them with our team for improvement. Your comments will help us provide a better experience for future guests. Thank you for choosing to stay with us, and we hope you will consider staying with us again.

10/10 Excellent

Eric, Lancaster

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great job. Thanks!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Eric,We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. Please don't hesitate to reach out to our management team for further assistance with any concerns you may have.

8/10 Bien

Michelle

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was a little dark and the couch had seen better days. Bathroom needed an overhaul
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Michelle,We appreciate your feedback on the room and bathroom. Your comments will be shared with our management for further review and improvements. Thank you for bringing these points to our attention.

8/10 Bien

Faris

Séjour de 6 nuits en février 2024
Réponse de Manager le 9 avr. 2024
Hello Faris, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Zana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly, nice room sizes especially if traveling with children. Very accommodating staff
Séjour de 2 nuits en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Zana,We are delighted to hear that you found our hotel clean and our staff friendly. It's great to know that you appreciated the spacious room sizes. Should you have any future stays planned, we look forward to welcoming you back for another enjoyable experience.

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You could tell the owner was in the process of upgrading with some recent painting. Good restaurant close by for dinner. Breakfast setup was adequate.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Susan,We are pleased to hear that you appreciated the recent improvements to our property and found the nearby restaurant convenient. Our team strives to provide a satisfactory breakfast experience for our guests. Your feedback is valuable in helping us enhance our services further. Thank you for sharing your experience with us.

10/10 Excellent

laurel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful suite, newish hotel, extremely clean, highly recommend!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello laurel,We're delighted you enjoyed your stay in our beautiful and clean suite at our new hotel. Your high recommendation means a lot to us! Should you have any future stays planned, please feel free to reach out to our management for any assistance you may need.

10/10 Excellent

shenequa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area
Séjour de 3 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello shenequa,around the hotel is quite noisy, which made it hard for me to get a good night's sleep. I suggest implementing soundproofing measures to improve the guest experience in the future. Thank you for your feedback; we will take it into consideration for future improvements.

10/10 Excellent

Rod

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous staff
Séjour de 1 nuit en avril 2024
Réponse de Manager le 5 avr. 2024
Hello Rod,We are delighted to hear that you found our staff to be fabulous during your stay with us! If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean, and staff were very friendly.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Brad,We are delighted to hear that you appreciated our clean accommodations and friendly staff during your stay. Your kind words motivate us to continue providing exceptional hospitality to all our guests. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Jeanette, Effort

Séjour de 1 nuit en mars 2024
Réponse de Manager le 23 avr. 2024
Hello Jeanette,We are joyful to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Monika

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff!! Room was very clean. Stayed here twice and would definitely come back
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Monika,We are thrilled to hear that you enjoyed our great staff and found your room very clean during your stay. We appreciate your loyalty as a returning guest and hope to welcome you back again in the future.

10/10 Excellent

Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clen
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Luc,We are glad to hear that you found our hotel to be very clean. Our team works hard to ensure that all areas are well-maintained for our guests' comfort. Should you have any further feedback, please reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Neil

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the stay the only complaint is truck parking is very tight
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Neil,Thank you for taking the time to share your feedback with us. We appreciate your comment about the truck parking and will pass it along to our team for review and improvement. Your input helps us enhance the overall guest experience. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Darlene

Excellent check in host
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Darlene,We are pleased to hear that you found our check-in host to be excellent during your stay. We appreciate your kind feedback and hope to welcome you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

Karen Van

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean with modern decor . Close walk to restaurants after a day of travel
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Karen Van,We are delighted to hear that you enjoyed our clean accommodations and modern decor. It's great to know that our convenient location allowed you to easily explore nearby dining options after a day of travel. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

6/10 Satisfaisant

Line

Voyage en groupe
Les points forts : Propreté et personnel et service
First, the receptionist was nice and very helpful. Nonetheless, the hotel needs to refresh the furnitures. The sofa-bed was awful, I could feel all the springs in the very thin mattress. The a/c was also old and noisy.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Line,Thank you for your feedback regarding your recent stay. We appreciate your kind words about our receptionist. We will take note of your comments about the furnishings and pass them along to the relevant team for their consideration. Our team will look into ways to address these issues and ensure a more comfortable experience for our guests in the future.

10/10 Excellent

Megan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean rooms and hotel in general. Set up is really nice with the separate room. Works really nice with the kids !
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Megan,We're glad to hear that you enjoyed our clean rooms and hotel setup during your stay. It's great to know that the separate room worked well for you and your kids! If you have any further feedback or suggestions, feel free to reach out to our management team for future stays.

6/10 Satisfaisant

Kathy

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Kathy,We appreciate you choosing to stay with us! If there is anything we can do to improve your experience, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better stay at our hotel.

8/10 Bien

David

Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello David,We are glad to hear that you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Candace

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The gentleman that works the 3-11 shift is absolutely amazing. Always smiling, helpful and kind. Every time we stay he is amazing. Great job.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Candace,We are delighted to hear about your positive experience with our team member. Providing exceptional service is our top priority, and we're thrilled that he made your stay memorable. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite was nice. Older but very clean. All the staff was friendly and helpful.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Kim,We appreciate your positive feedback on our clean and friendly property. Your satisfaction is our priority, and we are delighted to hear that you had a pleasant stay with us. Should you have any future concerns or feedback, please feel free to reach out to our management team directly.