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Avis sur Best Western Cape Cod Hotel

2.5 out of 5
Best Western Cape Cod Hotel
1470 Iyannough Rd. Rt 132, Hyannis, MA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 269 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 343 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 169 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 105 avis sur 1002." "

7,2/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Florin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 2 sept. 2023
Hello Florin,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel et chambre confortables et propres Un petit déjeuner bien fourni et bon et en plus compris dans le prix raisonnable de la chambre. À conseiller. Nous y sommes restés juste pour la nuit donc pas d’avis sur les alentours.
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 27 oct. 2022
Hello anne,Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Satisfaisant

Annie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Ils prétendent avoir un espace pour que les animaux puisse faire leurs besoins mais ce n’est enfaite que la bordure du stationnement qui est terrible plein de débris de verre, de bouteilles, excréments,… Impossible de marcher à cet endroit. Par chance un parc à chien est a une minute de là. Le déjeuner est bien et varié.
Séjour de 3 nuits en août 2022
Réponse de Manager le 16 août 2022
Hello Annie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Bien

Alain

Voyage en couple
Les points forts : Propreté et personnel et service
Serviabilité du personnel
Séjour de 4 nuits en juin 2022
Réponse de Manager le 30 juin 2022
Hello Alain, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Please do come see us again.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Lits confortables, bon déjeuner. bon emplacement. bel accueil
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Check-in was quick and efficient. The room was thight for a family of 4 but ok given we were staying just one night. Pool was warm but jacuzzi lacked some jets and overall decoration of the hotelbwas outdated. Breakfast was very nice and had a lot of variety.
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé! Propre! Piscine et sauna! Accueil (arrivée vers 22h) peu chaleureux du personnel à la réception, mais les autres (séjour, départ) était très sympa!
Séjour de 3 nuits en juillet 2019

10/10 Excellent

Andrew, Quebec Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable, bien situé pour les gens voulant visiter l’ensemble de Cape Cod en quelques jours tout en restant toujours dans le même hôtel.
Séjour de 3 nuits en août 2018

8/10 Bien

Nicolas, Quebec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room 346 Breakfast was ok (for an american breakfast). Room was clean. Housekeeping forgot our room to clean the day before we left and wrote down on their books that they did it. GM took care of us. Noisy odor from trash can at the end of the hallway. I reported to housekeeping but she told me it’s somebody else job. Herman at front desk was gentle and professional. Pool was fine and kids enjoyed it. Bathroom can’t be smaller than this. Sink is outside. Only place for toilet and bath/shower. Parking places all around the hotel give easiest access to room. TV quality was correct. Hotel is located not far from main street and many beaches.
Séjour de 3 nuits en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seul bémol: le jaccuzzi hors service, quel dommage
Séjour de 2 nuits en juillet 2018

8/10 Bien

Frédéric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018

8/10 Bien

Daniel, Quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité -prix, excellent déjeuner, air climatisé un peu bruyante
Séjour de 2 nuits en juillet 2018

10/10 Excellent

Vincenza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and professional service desk. We arrived and were greeted with a very nice and polite customer service representative. The place is immaculate. We had our dog and stayed in a room on the first floor. Highly recommend!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Vincenza,We are pleased to hear that you had a pleasant experience with our service desk and enjoyed your stay with your furry friend on the first floor. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Elves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hghghghh
Séjour de 2 nuits en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Elves,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Simone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Simone,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Médiocre

Keith

Les points faibles : Infrastructures et conditions de l’hébergement
Elevator was not working. Lots of construction parts stored on floor in hallways used towel was left on back of the bathroom door
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Keith, We apologize for the inconvenience you experienced during your stay. Our team is looking into the elevator issue and housekeeping procedures to ensure a seamless experience for future guests. We appreciate your valuable feedback and will address these matters promptly.

10/10 Excellent

Adilson

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean,great customer service and delicious breakfast
Séjour de 3 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Adilson,We appreciate your positive feedback about our cleanliness, customer service, and breakfast. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Lilian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Lilian,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Jeff

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Jeff,We are pleased to hear that you found our staff to be great during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience at our hotel.

8/10 Bien

Diana

Voyage en couple
Construction
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Diana,We apologize for any inconvenience the construction may have caused during your stay. Your feedback is valuable, and we will address this matter with the team to improve our guests' experience in the future. Thank you for bringing this to our attention.

6/10 Satisfaisant

Noreen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Not bad overall - they are remodeling right now - messy outside - Power in the bathroom didn’t work so no working hairdryer. Staff was very friendly
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Noreen, Thank you for sharing your feedback with us. We appreciate your understanding during our remodeling process. We are glad to hear that you found our staff to be friendly. For any maintenance concerns, please feel free to reach out to our management team directly. Hope to welcome you back again in the future.

10/10 Excellent

Rick

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great but you should put that you charge $30 for pet fee on the web page so That we know before we get there thanks
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Rick,Thank you for your feedback. We appreciate your suggestion regarding the pet fee disclosure and will take it into consideration for future improvements to our website. Your input helps us enhance the guest experience.

8/10 Bien

Tawanda

Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Tawanda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bien

william

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Easy check in, nice comp breakfast, clean, pleasant staff, nice shower. Beds are a little firm.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello william,We are delighted you had a smooth check-in, enjoyed our complimentary breakfast and found our staff warm and our rooms clean. We appreciate your feedback on the firmness of the beds; we aim to provide a variety of amenities to suit our guests' preferences. Thank you for highlighting the positive aspects of your stay with us.

10/10 Excellent

Diana

Voyage en couple
They need to complete construction already! Otherwise amenities and room, service, excellent.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Diana,We appreciate your feedback and are pleased to hear you enjoyed our amenities, rooms, and service. Our team is constantly working to improve our facilities for the comfort of all guests. Should you have any further concerns, please contact our management directly to address them accordingly.

2/10 Horrible

Neil

Séjour de 1 nuit en mars 2024
Réponse de Manager le 19 mars 2024
Hello Neil,We're disappointed to hear about your experience. Please feel free to reach out to us with any details so we can address this matter promptly.

2/10 Horrible

Amy

Visited March 14-17 and the WHOLE time they were doing construction all day. On the 16th the Fire Dept had to come because the dust from the sanding of the walls in the hallway was so thick it set the alarms off. Literally burning the eyes and throats of all the patrons here. Staff was great but very poor general management. No one could make a decision. Steer clear of this place, at least until the construction is done.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 18 mars 2024
Hello Amy, We apologize for any inconvenience during your stay. Your feedback is valuable, and we'll address concerns for future improvement. If you have further comments or need assistance, please reach out to our management team directly. Thank you for recognizing our staff's service, and we hope to welcome you back under better circumstances.

10/10 Excellent

Jacquelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and staff was very friendly.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 mars 2024
Hello Jacquelyn,We are glad to hear you found our hotel clean and our staff friendly. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or concerns, please don't hesitate to contact our management directly. Thank you for choosing to stay with us.

10/10 Excellent

Richard

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Only issue was upgrade work being done outside my room in hallway.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience caused by the upgrade work. We strive to improve our facilities for the comfort of all guests. If you have any further concerns, please do not hesitate to contact our management team directly.

8/10 Bien

Judy, Bradenton

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Judy,We're delighted to hear you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to reach out.

6/10 Satisfaisant

Nick

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was okay wasn’t worth the nightly cost
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Nick,We appreciate your feedback regarding the value of your stay. Each guest experience is important to us, and we will take your comments into consideration for future improvements. Thank you for choosing to stay with us.

6/10 Satisfaisant

Caleb

Les points forts : Propreté et personnel et service
I don't blame the hotel management or staff for this one, but there was a group of families staying on my floor who were allowing their kids to play and be loud in the hallway past quiet time it got to a point where I had to get up and tell them to quiet down because I was trying to sleep. needless to say I didn't sleep very good
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Caleb, I'm sorry to hear about the disturbance you experienced during your stay. Please know that our team is dedicated to ensuring a comfortable environment for all guests. We recommend reaching out to our management directly with any similar issues in the future for prompt resolution.

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Randy,We value your feedback and are glad you appreciated our convenient location. Should you have any more comments or suggestions, please feel free to contact us.

6/10 Satisfaisant

alice

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en février 2024
Réponse de Manager le 24 févr. 2024
Hello alice, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback from your experience. We strive to make every guest's stay exceptional.

6/10 Satisfaisant

Sue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The snow and ice were not adequately removed. It made for unsafe entry and exit from the building to the parking lot.
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Sue, We appreciate your feedback regarding the snow and ice around our premises. We take all comments seriously and will address this matter for the safety of our guests in the future.

6/10 Satisfaisant

Taneekah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
There were crumbs on my bedding. The hot tub only had three working jets. Pool and hot tub water was murky. The sauna was absolutely amazing. Friendly staff.
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Taneekah, Thank you for sharing your feedback with us. We appreciate your kind words about our sauna and friendly staff. We will address the cleanliness issues you mentioned to ensure a better experience for our future guests. Your comments help us improve our services.

2/10 Horrible

Wendy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Muy malo
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Wendy, We're sorry to hear that your experience fell short of expectations. We value guest feedback and will use it to continue improving our services. Feel free to reach out to our management team to discuss your concerns further. We appreciate you sharing your thoughts with us.

10/10 Excellent

Kate

Voyage en famille
This hotel is a little gem and is very clean and the rooms and hallways smell so good. Rooms and hallways are very clean. Staff really friendly. The breakfast is delicious. The pool and workout room makes this a perfect getaway spot.
Séjour de 1 nuit en février 2024
Réponse de Manager le 13 févr. 2024
Hello Kate,Thank you for taking the time to share your experience! We appreciate your kind words about our cleanliness, friendly staff, delicious breakfast, and the amenities we offer. It's great to hear that you had a perfect getaway. We hope to welcome you back in the future for another enjoyable stay.

2/10 Horrible

Penelope

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en février 2024
Réponse de Manager le 13 févr. 2024
Hello Penelope, We apologize for any dissatisfaction you may have experienced during your stay. We encourage you to reach out to our hotel directly to discuss your concerns, as your feedback is important to us. We strive to provide excellent service and would appreciate the opportunity to address any issues you encountered. Please let us know how we can assist you further.

8/10 Bien

Tracy

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 8 févr. 2024
Hello Tracy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bien

william

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Quiet, convenient to Hyannis area, reasonable price and complementary breakfast. Beds and pillows average.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello william, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel quiet and conveniently located. We appreciate your comments about our reasonable pricing and complimentary breakfast. We take note of your feedback regarding the beds and pillows and will certainly consider it for future improvements. We hope to have the opportunity to welcome you again in the future.

8/10 Bien

Brooke

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Brooke, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Judy, Bradenton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 25 janv. 2024
Hello Judy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bien

william

Voyage en famille
Les points forts : Personnel et service et équipements
There was some construction underway but it was not a problem as far as noise or use of the property. Beds and pillows were reasonably comfortable. Complementary breakfast was good.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello william,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction. We appreciate your understanding. It's great to hear that you found the beds and pillows comfortable and enjoyed the complimentary breakfast. Should you have any further feedback, please don't hesitate to reach out to our management team directly.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 21 janv. 2024
Dear Guest,We appreciate you choosing our hotel for your stay. If there was anything specific that could have made your stay more enjoyable, please don't hesitate to reach out to us directly so that we can address any concerns. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Satisfaisant

Sheila

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Sheila, Thank you for choosing our hotel for your stay. We value your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We strive to provide the best possible service to all of our guests.

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was awful! There were people running around all hours of the night no matter how many times we called the front desk to complain. Nothing was done about it. Will not be staying there ever again!
Réponse de Manager le 17 janv. 2024
Hello Michael, Thank you for sharing your feedback with us. We apologize for any disturbance you experienced during your stay. We strive to maintain a peaceful environment for all guests, and we appreciate you bringing this to our attention. Your comments will be shared with our team for further improvement. We hope you will consider giving us another chance to provide you with a better experience in the future.

10/10 Excellent

DESIREE '

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello DESIREE ',We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the pool, hot tub, and sauna. The breakfast that's included is good too. The rooms have fridges and microwaves.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Richard,Thank you for sharing your feedback and highlighting the amenities you enjoyed such as our pool, hot tub, sauna, and complimentary breakfast. We are delighted to hear that you found our rooms equipped with fridges and microwaves. We strive to provide a convenient and comfortable stay for our guests.

8/10 Bien

Eloisa

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Eloisa,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience with us. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.