Enceinte de l’hébergement
Vérifier la disponibilité

Avis sur Lone Star Inn - San Benito

2.5 out of 5
Lone Star Inn - San Benito
2340 W Expressway 83, San Benito, TX

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 47 avis sur 146." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 146." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 146." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 146." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 146." "

8,0/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Dean

Séjour de 1 nuit en février 2024
Réponse de Sam le 1 avr. 2024
Dean, thank you for taking the time to review my property. We look forward to seeing you during your next visit to the Valley.

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Sam le 4 mars 2024
Diana, thank you for taking the time to review my property. It is very nice to get a pat on the back. I will pass it on to my staff. Once again, thank you.

10/10 Excellent

isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lo único malo es que no incluye desayuno
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 4 mars 2024
Isabel, thank you for the kind review. We work hard to ensure all our guest have a great stay with us. It is really nice to know our work has paid off. I will look into your suggestion. Once again, thank you.

8/10 Bien

Gil C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Gil C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Moses

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
I did like the location but did not like there was no couch in room and the water pressure was terrible. The shower water pressure was poor and the sinks water pressure was poor as well.
Séjour de 4 nuits en novembre 2023
Réponse de Sam le 4 déc. 2023
Moses, I apologize for the issues you raised. Rest assured, I am addressing your concerns. I have reached out to the City of San Benito officials to help resolved the water pressure issue. Once again, thank you for bring this matter to my attention.

10/10 Excellent

cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a walkable area since there are no sidewalks even to walk the 1/2 block to buy coffee. Staff was very nice to let me stay until 1PM on departure date.
Séjour de 5 nuits en octobre 2023
Réponse de Sam le 9 nov. 2023
Cynthia, thank you so much for the kind words. I will certainly let my staff know. We look forward to seeing you again during your next visit to the Valley.

6/10 Satisfaisant

Troy

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
I will get straight to the point on this review the staff was very accommodating in providing us another room when we reported a plumbing issue water shooting out of the back side of the shower head and wall damage that was present, as well as tile damage on the floor which was a safety hazard for cutting feet but promptly put us to another room. The property pool had no skimmer to use had mounds of debris at the bottom and floating on top of the water so we could not swim. At night crickets are either in the soffits or addicts and they're very loud so all you hear is crickets chirping in your room. Other than that was a room and a place to sleep or try to sleep
Séjour de 5 nuits en septembre 2023
Réponse de Sam le 9 oct. 2023
Troy, I apologize. This is not the experience we want our guest to have. Rest assured, I will personally make sure all of your concerns are addressed immediately. Once Again, Thank you.

8/10 Bien

TOM, ROCKFORD

Séjour de 1 nuit en septembre 2023
Réponse de Sam le 9 nov. 2023
Tom, thank you for taking the time to review my property. We value your opinion. Once again, thank you.

4/10 Médiocre

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The supoosed free wifi internet service is horrible & should definitely be looked at. I tried to watch Netflix multiple times & it would buffer constantly.
Séjour de 1 nuit en septembre 2023
Réponse de Sam le 18 sept. 2023
Luis, I apologize for the wifi service. I will look into the matter. I wish you had called the front desk, we would have tried to help troubleshoot shoot the issue.

10/10 Excellent

Avis

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay here, the lady at the counter which I think may be the owner was VERY pleasant and amicable. The rooms were spacious and very clean. The pool was small but very pretty and clean. Next time I do business in this area I’m most certainly staying here again. Thank you to the staff Martin R. Chavez Jr. Texas Safeguard Security San Antonio, Texas (210) 488-6803
Séjour de 1 nuit en août 2023
Réponse de Sam le 4 sept. 2023
Avis, thank you so much for the pat on the back. I will certainly pass on the praise to my staff. Once again, thank you.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our stay
Séjour de 2 nuits en août 2023
Réponse de Sam le 4 sept. 2023
Joe, thank you for the kind words. We look forward to seeing you again during your next visit to the Valley.

10/10 Excellent

Nicolas, tampa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clerk person was very helpful
Séjour de 1 nuit en août 2023
Réponse de Sam le 4 sept. 2023
Nicolas, thank you for the kind words. I will definitely pass on the praise to my staff. Thank you.

10/10 Excellent

amit

Séjour de 1 nuit en juillet 2023
Réponse de Sam le 10 juil. 2023
Amit, thank you so much for the pat on the back. I will definitely pass on the the praise to my staff. Thank you again, we look forward to seeing you again during your next visit to the Valley.

10/10 Excellent

Andres

Séjour de 2 nuits en juin 2023
Réponse de Sam le 3 juil. 2023
Andres, thank you for taking the time to review my property. My staff and I really appreciate the pat on the back. Once again, thank you.

8/10 Bien

Jose

Séjour de 1 nuit en juin 2023
Réponse de Sam le 3 juil. 2023
Jose, thank you for taking the time to review my property. My staff work very hard to ensure all our guest have a great stay. It is very nice to get a pat on the back. Thank you again.

8/10 Bien

Rodion

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet safe no vending machine
Séjour de 3 nuits en mai 2023
Réponse de Sam le 4 juin 2023
Rodion, thank you for taking the time to review my property. I take the review process very serious and am pleased that you enjoyed your stay with us. Once again, thank you.

4/10 Médiocre

Stefanie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2023
Réponse de Sam le 6 mai 2023
Stefanie I apologize for not meeting your expectations. We will certainly try harder next time.

10/10 Excellent

Juan

Séjour de 1 nuit en avril 2023
Réponse de Sam le 4 juin 2023
Juan, thank you so much for taking the time to review my property. My staff work very hard to ensure every guest has a great stay. It is really nice to hear that we exceeded your expectations. We look forward to seeing you during your next visit to the Valley.

2/10 Horrible

JOE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Property was OK, the room however was terrible, bed was awful, bath towels were worn out sink barly work, no mat in bath tub
Séjour de 2 nuits en avril 2023
Réponse de Sam le 22 avr. 2023
Joe, I apologize. I will look into the sink matter, towels, and since all our beds are new, I will contact the manufacturer to let them know you did not like their beds. Once again, I apologize.

4/10 Médiocre

Retha

Séjour de 1 nuit en mars 2023
Réponse de Sam le 13 avr. 2023
Retha, I apologize for not meeting your expectations. We will certainly do better for our next guests. Once again, I apologize.

8/10 Bien

cynthia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Newly remodeled, clean, quiet, large room, best price in the area, good fridge and microwave.. Unfortunately, poor water pressure in sink and shower, unfriendly evening front desk staff and no coffee.
Séjour de 5 nuits en janvier 2023
Réponse de Sam le 28 janv. 2023
Cynthia, thank you for the kind words. I will look into the issues you had with the water pressure. We look forward to seeing you during your next visit to the Valley.

8/10 Bien

cynthia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean, newly furnished, convenient location, attractive hotel but very poor water pressure in shower and sink
Séjour de 1 nuit en janvier 2023
Réponse de Sam le 28 janv. 2023
Cynthia, thank you for the kind words. I will look into the issues you had with the water pressure. We look forward to seeing you during your next visit to the Valley.

10/10 Excellent

Enrique

Séjour de 1 nuit en janvier 2023
Réponse de Sam le 28 janv. 2023
Enrique, thank you for the review. I will pass on the praise to my staff. Once again, thank you.

10/10 Excellent

rocio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Sam le 28 janv. 2023
Rocio, thank you for taking the time to review my property. It is very nice to hear that we are doing our jobs to our guests satisfaction. Thank you.

8/10 Bien

Robert

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lone Star Inn is located not far from the highway, however it is a very quiet oasis from excessive residual automotive noises. It looks like a relatively new renovation...for example...no nasty carpeting...large flat screen TV...newly painted.
Séjour de 3 nuits en novembre 2022
Réponse de Sam le 20 nov. 2022
Robert, thank you for taking the time to review my property. I appreciate the kind words. We look forward to seeing you during your next visit to the valley.

2/10 Horrible

maria

Voyage en famille
Les points faibles : Personnel et service
The property manger/owner canceled my stay- very inconvenience due to I had to find another hotel. The manager/owner stated I was mad due to the fact he questioned my guest for room.. and he heard my husband cursing as well as my self…which was not turn but he had it all in video..
Séjour de 2 nuits en juillet 2022

2/10 Horrible

SERGIO

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hola, contraté tres noches y nunca nos hicieron el aseo ni siquiera nos cambiaron las toallas Por necesidad me quedé una noche más y solamente me dieron toallas limpias eso porque Yo las pedí Mi estancia fue muy mala No regreso nunca
Séjour de 3 nuits en juillet 2022
Réponse de Sam le 20 juil. 2022
Sergio, I apologize. We do not enter stay over rooms. You were told this at check in and it is on the registration card you signed. We will gladly exchange towels at your convenience. I apologize for any communication issue.

2/10 Horrible

Eva

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival at midnight we had to speak through a broken window via microphone to the desk clerk or manager. Never once allowed into the cool lobby that was pictured in the advertisement. After showing ID and giving credit card we were given our keys to our rooms through the slot in the window and instructed to go upstairs to our rooms. When we got there there were no bath towels. The rooms seemed clean but all the dirt was behind the beds. The drawers were filthy and needed to be wiped out before you could put your clothes away. Went back downstairs to request towels. The next day we wanted to try out the pool. The water was warm and filthy. The area around the pool had not been cleaned in years . No lounge chairs to lay on to town just chairs to sit on. Our sister who lived in town was not allowed to come and sit with us at the pool. I think they just did not want outside people to see the conditions of this property. They accused us of having a third person in this room when she was only the person driving us as we were there to visit her. I have never experienced being accused and not once did they apologize for the dirty room, lack of towels, the lack of hospitality greeting their guests through a broken glass outside in the middle of the night. I would never recommend anyone stay at this property. This is my first bad review I have ever left after a vacation and I am 61 years old. May I add I have traveled the world. No way to spend your vacation.
Séjour de 6 nuits en juillet 2022
Réponse de Sam le 16 juil. 2022
Eva, I apologize. Since we did not meet your expectations, we offered you a refund and to cancel your stay. You declined and said everything was ok. Our hotel policy applies to everyone, including people on vacation. Only registered guests are allowed to use hotel facilities. Everyday, I followed up with you, and asked you if everything was okay. You did not express your concerns at anytime. Once again, I apologize.

6/10 Satisfaisant

Francisco

Séjour de 1 nuit en juin 2022
Réponse de Sam le 27 juin 2022
Francisco, I apologize for not meeting your expectations. Please call the hotel directly to let us know where we can improve. Once again, thank you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine
Stay was fine, but when we entered the room, the A/C was completely off. It was hot as heck! The shower made this uncanny high pitched noise that wouldn’t stop until the water was shut off. Other than that, my stay was fine once the room cooled off.
Séjour de 1 nuit en juin 2022
Réponse de Sam le 27 juin 2022
Thank you for taking the time to review my property. I will definitely have a meeting with the Front Desk and Maintenance staff to address your concerns. Once again, thank you.

6/10 Satisfaisant

Rose

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
On a good note there air con was great cold like i like it with a ceiling fan... BUT on a bad note had to ask for toilet paper left half of one in room.. no coffee maker and hair dryer could be replaced...
Séjour de 1 nuit en avril 2022
Réponse de Sam le 18 avr. 2022
Rose, I sincerely apologize. I will address your concerns and suggestion to add coffee makers in the rooms. We want all our guests to enjoy their stay with us, so it is disappointing to hear that we fell short. Thank you for bringing these issues to my attention. Once again, I apologize.

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a Happy Camper
Great clean rooms pool clean sparking water Upon arrival I had one of my employees bring me a document that I needed since I run the San Benito bus shop. I recieved a call from the front desk asking me how many are staying in the room? I the answered the clerk 2 . He then advised me that he is seeing 3 persons and that I was going to be charged 10 extra dollars for the 3rd person. I then answered you got to be kidding she is only stopping by to bring me a document and is visiting and helping us get our luggage down his comment I will have to report it and charge you. I felt extremely uncomfortable and thought this was very unprofessional getting treated like if we were criminals and are doing something against the law or hotel rules which we were not.
Séjour de 2 nuits en avril 2022
Réponse de Sam le 28 mai 2022
Raul, I sincerely apologize. This is not how we want our guest to be addressed. I take full responsibility and rest assured, I will have a meeting with my staff. Once again, I apologize.

4/10 Médiocre

Marcus

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
The hotel offer breakfast in the Internet but haven’t breakfast. The front desk say because the Covid. COVID in Texas. The Texas in normal Long time. Hotel, restaurant, everybody have normal life.
Séjour de 1 nuit en février 2022
Réponse de sam le 4 mars 2022
Marcus, please accept my apology for any confusion. We do not offer breakfast. I checked and even had Expedia Support verify for me, that this property does not have mention of or listing of us offering breakfast. Please let me know where you found this information, so that I may fix it. I would like to avoid this confusion for other guests. However, as you mentioned, you were notified at check in, that we do not offer breakfast. Once again, please accept my apology for any confusion.

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to my business area, location
Séjour de 6 nuits en février 2022
Réponse de Sam le 8 mars 2022
Juan, thank you for the review. I will pass on the good news to my staff. We look forward to seeing you again.

10/10 Excellent

Amy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay!
Séjour de 2 nuits en janvier 2022
Réponse de Sam le 13 janv. 2022
Amy, thank you so much for the pat on the back. I will definitely pass on the praise to my staff. We look forward to seeing you during your next visit to the Valley.

8/10 Bien

Pedro

Séjour de 5 nuits en décembre 2021
Réponse de Sam le 16 juil. 2022
Thank you Pedro.

10/10 Excellent

Humberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff resdy and willing to assist right a way. Very clean rooms.
Séjour de 4 nuits en novembre 2021
Réponse de Sam le 29 déc. 2021
Humberto, thank you for the kind words. We look forward to seeing you again.

10/10 Excellent

TaMar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Sam le 17 nov. 2021
Thank you for the honest review. In these times, it is really nice to get a pat on the back. We look forward to seeing you again during your next visit to the Valley. Once again, thank you.

10/10 Excellent

Taylor

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were super, super nice. Place was very clean and I'd definitely stay again.
Séjour de 1 nuit en octobre 2021
Réponse de Sam le 1 nov. 2021
Taylor, thank you so much. I will certainly pass on the praise to my staff. It is always nice to get a pat on the back. We look forward to seeing you during your next visit to the Valley.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Filthy rooms and toilet not working
The toilet did not have running water and we were without service for approx 15 hours. We were not offered another room, it took 2 calls to get this fixed. The shower was filthy, there were hairs on soap dish and the mattresses were very stained. We were able to See them because the sheets were too small.
Séjour de 2 nuits en septembre 2021
Réponse de Sam le 20 sept. 2021
I'm concerned about the problems you experienced at our hotel during your recent visit. I do take the review process very seriously, so it is disappointing that the review is Anonymous. I would like to look into the matter for you but I am unable to locate the reservation. However, we accommodate many guests each evening, and we strive to make their stay a satisfying one. We check and double check every room to ensure that you, our guest, are provided with a suitable living environment. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Once Again, please accept my sincere apology.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Make sure rooms are stocked, with toiletries when one checks in
Séjour de 2 nuits en août 2021
Réponse de sam le 23 août 2021
Thank you for taking the time to review my property. I apologize for the issue you had at my property. I will definitely look into the matter. Once again, thank you.

2/10 Horrible

Billy

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2021
Réponse de Sam le 16 juil. 2022
I apologize for not meeting your expectation. We only allow registered guest to use our facilities.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ac was cold
Séjour de 1 nuit en août 2021
Réponse de sam le 20 août 2021
Thank you for taking the time to review my property. We look forward to seeing you during your next visit to the Valley.

10/10 Excellent

Miriam

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
🙂
Séjour de 1 nuit en août 2021
Réponse de Sam le 17 sept. 2021
Miriam, thank you for taking the time to review my property. I will pass on the praise to my staff. It is really nice to hear kind words. Once again, thank you.

2/10 Horrible

Voyageur vérifié

Séjour de 3 nuits en juillet 2021
Réponse de sam le 23 juil. 2021
I apologize for not meeting your expectations. I take the review process seriously. Please contact the hotel to discuss what we could have done to make your stay better.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great deal for the price.
Séjour de 1 nuit en juin 2021
Réponse de Sam le 3 juil. 2021
Thank you. We look forward to seeing you during your next visit to the Valley.

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
convenient to hospital and less expensive
Séjour de 1 nuit en juin 2021
Réponse de Sam le 15 juin 2021
Thank you.

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Most amenities were closed due to Covid but the room were clean and working order. 3rd time staying here and haven’t had a problem with cleanliness
Séjour de 1 nuit en mai 2021
Réponse de Sam le 21 mai 2021
Thank you for taking the time to review my property. We greatly appreciate your understanding and patience. Once again, thank you.

8/10 Bien

Lawrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Sam le 3 mai 2021
Lawrence, thank you for choosing the Lone Star Inn for your lodging needs. We look forward to seeing you during your next visit to the Valley.