Avis
7,8
Bien
7,8/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage d’affaires, Voyage en couple
19 janv. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Quality Inn Fairmont- Rebecca le 20 janv. 2023
Dear Francois,I apologize that your experience was not up to par. We have noted your concerns and take all feedback seriously so that we may improve. We hope that you may give us another chance in the future. Blessings.
4/10 Médiocre
Roger
Voyage en famille
24 déc. 2022
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roger
Réponse de Quality Inn Fairmont- Management le 25 déc. 2022
Hi Roger,We appreciate your review and always open to hear how we can improve. Next time please let us know how we can make things more accessible for you. All the best!
8/10 Bien
Leo
22 avr. 2024
Les points forts : Propreté et personnel et service
Leo
Séjour de 1 nuit en avril 2024
10/10 Excellent
Justin
Voyage en couple
20 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en avril 2024
10/10 Excellent
Thomas
Voyage en groupe
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
10/10 Excellent
Luis
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en avril 2024
10/10 Excellent
Thomas
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
10/10 Excellent
Thomas
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
10/10 Excellent
gerald
Voyage en couple
2 avr. 2024
Les points forts : Équipements
gerald
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
jeffrey
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
jeffrey
Réponse de Quality Inn Fairmont, WV le 31 mars 2024
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We understand the importance of a comfortable and pleasant stay for our guests, and we regret that we fell short of your expectations. Your feedback regarding the condition of the building, the smell in the non-smoking room, and the cable service will be addressed with our team to ensure improvements are made. We appreciate your feedback about the breakfast, and we're glad it met your expectations. Please know that your satisfaction is important to us, and we will work to address the issues you mentioned. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience.
8/10 Bien
Ken
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ken
Séjour de 1 nuit en mars 2024
Réponse de Quality Inn Fairmont, WV le 25 mars 2024
Thank you for your feedback. We're delighted to hear that you found our staff welcoming and the facilities clean and refreshing. We apologize for the issue with the shower head leaking, and we'll address this promptly to ensure it's fixed for future guests. It's great to know that you enjoyed our hot breakfast. Your satisfaction is important to us, and we appreciate your understanding. We look forward to welcoming you back for another stay in the future.
6/10 Satisfaisant
Marjorie
23 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Marjorie
Séjour de 1 nuit en mars 2024
Réponse de Quality Inn Fairmont, WV le 24 mars 2024
Thank you for sharing your experience with us. We apologize for the issues you encountered with the shower, sink, and internet during your stay. Your feedback is valuable, and we will address these issues promptly to ensure they are resolved for future guests. We're glad to hear that you found our receptionist friendly and that you enjoyed the breakfast and bed. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns, please don't hesitate to reach out to us.
4/10 Médiocre
Jin, Ottawa
Voyage en couple
19 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jin
Séjour de 1 nuit en mars 2024
Réponse de Quality Inn Fairmont, WV le 22 mars 2024
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the condition of the towels in your room. Maintaining high cleanliness standards is important to us, and we will address this issue with our housekeeping team to ensure that it doesn't happen again in the future. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Joseph
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Quality Inn Fairmont, WV le 22 mars 2024
Thank you for your feedback! We're delighted to hear that you found our budget hotel clean and enjoyed our hot breakfast offerings. We strive to provide a comfortable stay for all our guests, and we're pleased to know that you found our staff to be accommodating. If you have any further comments or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!
4/10 Médiocre
Kayla
Voyage en couple
17 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Kayla
Séjour de 6 nuits en mars 2024
Réponse de Quality Inn Fairmont, WV le 18 mars 2024
Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience was not entirely positive. We understand the importance of a comfortable and peaceful environment for our guests, and we apologize for any disturbances caused by other guests during your stay. Your comments about the bedding will be shared with our housekeeping team for review and improvement. We appreciate your honesty and hope that you'll give us another opportunity to exceed your expectations in the future. If there's anything specific we can do to make your next stay more enjoyable, please don't hesitate to let us know.
4/10 Médiocre
Kaitlin
17 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaitlin
Séjour de 2 nuits en mars 2024
Réponse de Quality Inn Fairmont, WV le 17 mars 2024
I'm terribly sorry to hear about your experience at our property. This falls far below the standards we strive to maintain for our guests, and I understand your disappointment. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. Rest assured, your feedback will be shared with our housekeeping team to ensure that such lapses are addressed promptly and thoroughly. We take your concerns seriously and will work diligently to improve. If there's anything else we can do to make this right or if you have any further feedback to share, please don't hesitate to reach out. We truly value your feedback and hope to have the opportunity to regain your trust in the future.
6/10 Satisfaisant
Jd
10 mars 2024
Jd
Séjour de 1 nuit en mars 2024
Réponse de Quality Inn Fairmont, WV le 31 mars 2024
Thank you for your feedback!
8/10 Bien
Eric
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en février 2024
Réponse de Quality Inn Fairmont, WV le 3 mars 2024
Thanks for your wonderful review. We can't wait to host you again!
8/10 Bien
Habib
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Habib
Séjour de 1 nuit en février 2024
Réponse de Quality Inn Fairmont, WV le 29 févr. 2024
Thank you for the good review! We are thrilled that our TV remote was to your liking. We also can't wait to see you again!
10/10 Excellent
Mark
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en février 2024
Réponse de Quality Inn Fairmont, WV le 26 févr. 2024
Thanks for the wonderful review! We can't wait to see you again!
8/10 Bien
Elio
16 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Elio
Séjour de 1 nuit en février 2024
Réponse de Quality Inn Fairmont, WV le 17 févr. 2024
Thank you for your feedback.
4/10 Médiocre
Lori
Voyage en famille
15 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lori
Séjour de 1 nuit en février 2024
Réponse de Quality Inn Fairmont, WV le 16 févr. 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had positive interactions with our front desk staff and breakfast attendant. Providing professional, helpful, and kind service is our top priority, and we're glad that they made your stay enjoyable.We're sorry to hear about the issues you experienced with the condition of the property and your initial room. Please know that your comments have been shared with our team for immediate attention and improvement.However, we're pleased to know that you found comfort in our beds and enjoyed the freshness of our linens. We're also glad that you appreciated our breakfast offerings and the service provided by April.We appreciate your understanding and are grateful for your patronage. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards.
10/10 Excellent
Ashton
Voyage avec des animaux de compagnie
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashton
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn Fairmont, WV le 17 janv. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Providing excellent service and accommodations is our top priority, and we're grateful for your feedback.If your travels bring you back to our area, we would be delighted to welcome you again. Please don't hesitate to reach out if you have any special requests or if there's anything more we can do to enhance your future visits.Safe travels and warm regards.
6/10 Satisfaisant
Victoria
Voyage en famille
13 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn Fairmont, WV le 14 janv. 2024
Thank you for staying with us. We hope to see you again soon.
6/10 Satisfaisant
Steve
12 janv. 2024
Steve
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn Fairmont, WV le 14 janv. 2024
Thank you for staying with us. We hope to see you soon.
10/10 Excellent
Thomas
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn Fairmont, WV le 10 janv. 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be a great value and appreciated the cleanliness and friendliness of our staff. Providing a comfortable and welcoming environment is our priority, and we're delighted to have met your expectations.Your feedback encourages us, and we would be honored to welcome you back whenever your travels bring you to the area. If there's anything specific you enjoyed or if you have suggestions for improvement, feel free to let us know. We look forward to the opportunity of hosting you again in the future.Safe travels.
10/10 Excellent
JoAnna
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JoAnna
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn Fairmont, WV le 10 janv. 2024
Thank you for the wonderful review!
2/10 Horrible
Wendy
Voyage en famille
7 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wendy
Séjour de 1 nuit en janvier 2024
Réponse de Quality Inn Fairmont, WV le 9 janv. 2024
We appreciate you sharing your feedback with us, and we're truly sorry to hear about your unpleasant experience. Cleanliness and a fresh atmosphere are of the utmost importance to us, and we regret that we fell short of meeting your expectations.Please accept our sincere apologies for any inconvenience caused during your stay. We take your comments seriously and will address them with our team to ensure we enhance our services.If there's anything specific you'd like to share or if you have suggestions on how we can improve, please feel free to let us know. We value your input and hope to have the opportunity to regain your trust in the future.Best regards.
8/10 Bien
Marlene
29 déc. 2023
Marlene
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 22 janv. 2024
Thank you for the 4 out of 5 review. We hope to see you soon!
8/10 Bien
RONALD
28 déc. 2023
RONALD
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 29 déc. 2023
Thank you so much for the good review! I hope you have a wonderful day!
10/10 Excellent
Willie
28 déc. 2023
Willie
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 17 janv. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Providing excellent service and accommodations is our top priority, and we're grateful for your feedback.If your travels bring you back to our area, we would be delighted to welcome you again. Please don't hesitate to reach out if you have any special requests or if there's anything more we can do to enhance your future visits.Safe travels and warm regards.
8/10 Bien
Voyageur vérifié
Voyage en famille
25 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
good place to stay
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 26 déc. 2023
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments regarding the cleanliness and value for money.Your feedback about the need for minor touch-ups is valuable, and we'll ensure that our team addresses these areas to enhance the overall guest experience. We're pleased to hear that despite the imperfections, you found our hotel comfortable, and we look forward to the opportunity to welcome you back for another stay.If there's anything specific you'd like to share or if you have additional suggestions for improvement, please feel free to reach out. Your input helps us make ongoing improvements to better serve our guests.Thank you for choosing our hotel, and we hope to host you again soon.Warm regards.
10/10 Excellent
Voyageur vérifié
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 25 déc. 2023
Thank you for taking the time to leave a perfect 10 out of 10 score for your recent stay with us. We are thrilled to hear that your experience exceeded your expectations, and we appreciate your positive feedback.It's our goal to provide a comfortable and enjoyable experience for our guests, and your satisfaction is our greatest reward. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back for another exceptional stay. Thank you for choosing our hotel.Warm regards.
2/10 Horrible
Manpreet
Voyage d’affaires
23 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manpreet
Séjour de 4 nuits en décembre 2023
Réponse de Quality Inn Fairmont, WV le 25 déc. 2023
Thank you for sharing your feedback about your recent stay with us. I want to sincerely apologize for the cleanliness issues you experienced during your visit. This does not reflect the high standards we strive to maintain.I understand the importance of a clean and comfortable environment, and it's disheartening to hear that we fell short of your expectations. Rest assured, I will address these concerns with our housekeeping team to ensure we take corrective actions and prevent such issues from occurring in the future.We genuinely appreciate your honesty, and we would welcome the opportunity to make it right. If you consider giving us another chance, please reach out to us directly, and we'll do our best to ensure a more enjoyable stay.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Warm regards.
8/10 Bien
Kelly
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kelly
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 25 déc. 2023
Thank you for taking the time to leave us a review and sharing your feedback about your recent stay. We're pleased to hear that your experience was positive overall.If there are specific areas where we can improve and make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel.Warm regards.
10/10 Excellent
Christopher
Voyage en famille
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our favorite place to stay
Christopher
Séjour de 4 nuits en décembre 2023
Réponse de Quality Inn Fairmont, WV le 22 déc. 2023
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you consistently find value in your stays at Quality Inn, and we appreciate your continued loyalty.It's wonderful to know that our king rooms, amenities, and breakfast options have met your expectations. We take pride in providing a comfortable and enjoyable experience for our guests, and we're delighted to be your choice whenever you visit West Virginia.And yes, who can resist the allure of free popcorn? We're glad you enjoy this touch in our lobby.Your feedback is truly appreciated, and we look forward to welcoming you back on your next trip. If there's anything specific you'd like to share or if you have any requests for your future stays, please feel free to reach out.Thank you for choosing Quality Inn.Warm regards.
10/10 Excellent
cheryl
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cheryl
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 12 déc. 2023
Thank you for taking the time to share your feedback about your recent experience at our hotel. We are pleased to hear that, overall, you found your stay enjoyable.However, we sincerely apologize for the issues you encountered with the Wi-Fi and the non-functioning hair dryer. Your experience with these amenities is not reflective of our usual standards, and we appreciate your understanding.We are actively addressing the Wi-Fi connectivity and hair dryer concerns to ensure they are promptly resolved. Your insights are invaluable in helping us identify areas for improvement.It's great to hear that you found other aspects of your stay, including the breakfast offerings, to be good. If there's anything specific you'd like to share or if you have any requests for your future stays, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards.
8/10 Bien
John, Hopewell
10 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en décembre 2023
Réponse de Quality Inn Fairmont, WV le 10 déc. 2023
Thank you for the wonderful review!
8/10 Bien
Elaine
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 1 nuit en décembre 2023
Réponse de Quality Inn Fairmont, WV le 10 déc. 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found our hotel to be nice and appreciated the quiet location on a dead-end street.We understand the importance of a satisfying breakfast, and while we appreciate your honesty about our offerings, we're pleased to know it was satisfactory for your needs.It's wonderful to learn that you would consider staying with us again. We look forward to the opportunity to welcome you back and provide you with another positive experience.If there's anything specific you'd like to share or if you have any requests for your future stays, please feel free to reach out.Thank you for choosing our hotel, and we can't wait to host you again.Warm regards.
10/10 Excellent
SHASTA
Voyage avec des animaux de compagnie, Voyage en couple
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SHASTA
Séjour de 6 nuits en novembre 2023
Réponse de Quality Inn Fairmont, WV le 28 nov. 2023
Thank you for taking the time to share your feedback about your week-long stay with us. We're pleased to hear that our hotel, despite not being the best or cleanest, was perfect for your needs during your visit with your two dogs.It's wonderful that you enjoyed the convenience of having a room on the end of the first floor for easy dog walks and found the grassy area around the hotel ideal for your pets. We appreciate your kind words about our staff, especially the friendly and courteous housekeeping lady.We're looking forward to welcoming you and your furry companions back for another stay. If you have any specific suggestions or requests for your future stays, please feel free to share. We're here to make your visits even more enjoyable.Thank you for choosing our hotel, and we can't wait to host you again.Warm regards.
8/10 Bien
Olivia
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivia
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 20 nov. 2023
Thank you so much for the positive review!
10/10 Excellent
Chad
Voyage en groupe
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy
Chad
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 20 nov. 2023
Thank you for sharing your positive feedback about your experience at our hotel. We're delighted to hear that you found our customer service to be great and that you consider it worth the price for your stay. Your satisfaction is our top priority, and we appreciate your kind words.If you have any specific suggestions or requests for your future stays, please feel free to share. We're here to make your visits even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back on your future travels.Warm regards.
10/10 Excellent
Dominique
18 nov. 2023
Dominique
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 10 déc. 2023
Thank you for the outstanding review!
10/10 Excellent
Jennifer
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 20 nov. 2023
Thank you for such a good review!
6/10 Satisfaisant
Spencer
16 nov. 2023
Les points forts : Propreté et personnel et service
Spencer
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 17 nov. 2023
Thank you for taking the time to share your feedback. We appreciate your stay with us and are glad to hear that your experience was satisfactory.If there are any specific aspects you feel we could improve upon or if you have any suggestions for making your future stays even better, please feel free to reach out. Your input is valuable, and we always strive to provide the best possible service.We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.Best regards.
6/10 Satisfaisant
Brandy
12 nov. 2023
Les points forts : Propreté et personnel et service
Brandy
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 13 nov. 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and want to express our gratitude for acknowledging the friendliness of our front desk team.I want to extend my apologies for the wait at the front desk and any inconvenience it may have caused. Your feedback will be shared with our team to improve our response times and ensure that our service is prompt and efficient.I also apologize for the temperature in your room and the breakfast experience. Your comfort and satisfaction are important to us, and we will take your comments into consideration to make necessary adjustments and improvements.Your feedback is invaluable to us, and we will certainly share your comments with our staff to ensure they are aware of your experience. If you have any further comments or specific requests for your future stays, please feel free to share. We're here to make your visits even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards.
10/10 Excellent
attila
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
attila
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 10 nov. 2023
Thank you so much for the wonderful review!
4/10 Médiocre
Amisha
Voyage en couple
10 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amisha
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 10 nov. 2023
I want to extend my sincere apologies for the unpleasant experience you had during your stay at our hotel. Your feedback is important to us, and I deeply regret that we did not meet your expectations.I am truly sorry to hear about the condition of the bathroom, and I want to assure you that this is not the standard we strive to uphold. Your comments will be addressed with our housekeeping and maintenance teams to ensure that such issues are promptly resolved and do not happen in the future.I also apologize for the inconvenience you experienced with the shower and sink drainage. Your comfort and satisfaction are our top priorities, and we will investigate this issue to ensure it is addressed.Your feedback is invaluable to us, and we genuinely hope you might reconsider staying with us in the future. If you decide to give us another chance, please don't hesitate to reach out with any specific requests or concerns, and we will do our best to make your stay comfortable and enjoyable.Thank you for bringing these matters to our attention, and we appreciate your understanding.Warm regards.
10/10 Excellent
Cambria
6 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Cambria
Séjour de 1 nuit en novembre 2023
Réponse de Quality Inn Fairmont, WV le 7 nov. 2023
Thank you for choosing Quality Inn for your stay during the Mountaineers football game. We appreciate your feedback, and we're pleased to hear that you found our pricing reasonable. We understand the importance of providing affordable options for our guests, especially during special events.Your satisfaction is important to us, and we look forward to continuing to provide you with a comfortable and reasonably priced stay on your future visits. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out.Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay.Warm regards.
4/10 Médiocre
Stacey
Voyage en famille
6 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not so quality on the cleanliness
Stacey
Séjour de 2 nuits en novembre 2023
Réponse de Quality Inn Fairmont, WV le 7 nov. 2023
Thank you for sharing your feedback regarding your recent stay at Quality Inn. I appreciate your candid comments, and I want to extend my sincere apologies for the issues you encountered during your stay.I am truly sorry to hear that the cleanliness of the bathroom did not meet your expectations and that you had to address it yourself. This is not the experience we aim to provide, and your feedback will be shared with our housekeeping team to ensure that such oversights do not happen in the future.I also apologize for the condition of the room and the stench you experienced. We take your concerns seriously, and we will investigate this issue further to ensure that it is addressed and resolved.Your feedback about the room door is also concerning, and we will work to repair any gaps to enhance the privacy and security of our rooms.Your comfort and satisfaction are our top priorities, and we are dedicated to making the necessary improvements to provide you with a more pleasant experience should you decide to stay with us again in the future. If you do choose to return, please feel free to reach out with any specific requests or concerns, and we will do our best to ensure your stay is more comfortable.Thank you for your feedback, and we appreciate the opportunity to make amends.Warm regards.