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Avis sur Eastland Suites Hotel & Conference Center

2.5 out of 5
Eastland Suites Hotel & Conference Center
1801 Eastland Dr, Bloomington, IL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 591 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1000." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’accueil à l’arrivée , je me senti bien accueilli
Séjour de 1 nuit en janvier 2019
Réponse de Michelle, Guest Services Manager le 5 janv. 2019
Merci pour la revue aimable! Vous êtes toujours les bienvenus à Eastland Suites, revenez bientôt!

10/10 Excellent

Valerie Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 2 nuits en avril 2024
Réponse de Jacob Reid Guest Services Supervisor le 16 avr. 2024
Hi Valerie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Amy

Voyage en famille
Great location and nice bar! The air conditioner in the room was extremely loud!
Séjour de 1 nuit en avril 2024
Réponse de Jacob Reid Guest Services Supervisor le 16 avr. 2024
Hi Amy! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing and so clean
Séjour de 1 nuit en avril 2024
Réponse de Jacob Reid Guest Services Supervisor le 13 avr. 2024
Hi Zachary! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and staff was very pleasant. Room was a little dated but there were major updates in progress. We are looking forward to staying here in the future.
Séjour de 3 nuits en avril 2024
Réponse de Jacob Reid Guest Services Supervisor le 10 avr. 2024
Hi Valerie! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

8/10 Bien

Twanda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Construction in area I was in was sorely needed. Room was great. Breakfast was awesome. Staff was friendly and knowledgeable.
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Reid Guest Services Supervisor le 22 mars 2024
Hi Twanda! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

6/10 Satisfaisant

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean! The rooms were very easy to get to, and the property itself was very easy to walk around. The bar was nice! Downside… 1-the fire alarm went off right around 9:00 at night. Fortunately, we were able to go to the bar and have a drink. 2-asked for late check out, and before the regular checkout time, housekeeping was already there knocking on the door.
Séjour de 1 nuit en mars 2024
Réponse de Jacob Reid Guest Services Supervisor le 18 mars 2024
Hi Kelly! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love sitting on the balcony
Séjour de 1 nuit en mars 2024
Réponse de Jacob Reid Guest Services Supervisor le 17 mars 2024
Hi Laura! We are happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jacob Reid Guest Services Supervisor le 14 mars 2024
Hi Susan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

George

Voyage d’affaires
Les points forts : Personnel et service et équipements
Lots of construction, should be much better when finished. Breakfast was below those of others that offer free breakfast. Bar is great!
Séjour de 1 nuit en février 2024
Réponse de Jacob Reid Guest Services Supervisor le 2 mars 2024
Hi George! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Mary, Flora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
room had little or no hot water. room was great otherwise
Séjour de 1 nuit en février 2024
Réponse de Jacob Reid Guest Services Supervisor le 15 févr. 2024
Hi Mary! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We do apologize for the hot water issue that you experienced. Thank you for bringing this to our attention. We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Deborah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en février 2024
Réponse de Jacob Reid Guest Services Supervisor le 6 févr. 2024
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Sasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Reid Guest Services Supervisor le 3 févr. 2024
Hi Sasha! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Lena

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Building nine is currently under renovations, but the equipment and noise was kept at a minimal level to not disturb guest.
Séjour de 3 nuits en janvier 2024
Réponse de Jacob Reid Guest Services Supervisor le 23 janv. 2024
Hi Lena! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Wesley

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff and Incredibly Comfortable
Very pleased with the staff and accommodations. Even with construction, everything was great.
Séjour de 1 nuit en janvier 2024
Réponse de Jacob Reid Guest Services Supervisor le 20 janv. 2024
Hi Wesley! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice peaceful stay, food available, very good smaller selection, friendly staff, atmosphere, excellent breakfast
Séjour de 1 nuit en décembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 3 janv. 2024
Hi Donald! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Grace

Réponse de Jacob Reid Guest Services Supervisor le 25 janv. 2024
Hi Grace! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Stay
The staff was very friendly and even comped us an app and 2 drinks which was a very nice surprise. The rooms were spacious, and the beds were comfortable. I would definitely stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 3 janv. 2024
Hi Ashley! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Nathan

Séjour de 1 nuit en janvier 2024
Réponse de Jacob Reid Guest Services Supervisor le 3 janv. 2024
Hi Nathan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

2/10 Horrible

Joni, quincy

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Construction above the room, the coffee pot in room didn’t work, had to flush toilet multiple times. Had coupon for free drink at bar that was suppose to be open until 10, but was actually closed at 9. There was no pool, but could use the sister hotel pool down the street. The dining hall was connected to the rooms so either had to drive to dining hall to eat free breakfast or walk in 30 degree weather. I had asked for a bag to carry some breakfast back to my son and they wouldn’t even give a bag. I waited for sausage to get done and then there was no biscuits cooked for the gravy. When I tried to talk to front desk, the girls acted like they were too busy on their phones and their manager wasn’t there and just said “sorry” with shrug of shoulders. The dust from the construction above me bothered my allergies and I spent quite a lot of time with a headache due to all the dust and noise
Séjour de 3 nuits en décembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 31 déc. 2023
Hi Joni. I apologize about any inconvenience that you had during your stay. If there's anything you'd like to discuss further, I would be more than happy to talk with you about it. Feel free to reach out to the front desk at any time!

10/10 Excellent

michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Most accommodating staff! Would recommend them to anyone
Séjour de 3 nuits en décembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 31 déc. 2023
Hi Michael! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Joyce

Séjour de 1 nuit en décembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 31 déc. 2023
Hi Joyce! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Beth

Séjour de 1 nuit en décembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 31 déc. 2023
Hi Beth! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

JOHN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff!
Séjour de 1 nuit en octobre 2023
Réponse de Keaton Knuth, Assistant General Manager le 5 déc. 2023
Hello John! We appreciate your feedback, and we're glad that you enjoyed your stay here at Eastland Suites. We hope to see you back again soon!

6/10 Satisfaisant

Boedi

Voyage en couple
Les points faibles : Propreté et équipements
The noise came from other guests from other rooms next to our room. The building is old, also its furnitures. The bar, Deep End, and the lobby looks newer, but not the rooms. There was free breakfast included.
Séjour de 3 nuits en novembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 28 nov. 2023
Hi Boedi. We hope that you enjoyed your stay here at Eastland Suites. We are in the process of a complete remodel that will be finished by spring of 2024. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management. Thank you

10/10 Excellent

jeanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Jacob Reid Guest Services Supervisor le 15 nov. 2023
Hi Jeanne! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Penny

Voyage en famille
Les points forts : Propreté et personnel et service
Stop slamming that door!
Very loud at night. Lots of doors slamming
Séjour de 1 nuit en novembre 2023
Réponse de Keaton Knuth, Assistant General Manager le 13 nov. 2023
Hello Penny. We appreciate your feedback, and we're happy to hear that you enjoyed your stay. I apologize that there were some slamming doors during the night, but this is something we will make sure to keep an eye out for moving forward. Again, thank you for your feedback and we hope to see you back again soon!

6/10 Satisfaisant

Linda

Voyage en famille
Les points forts : Personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de Keaton Knuth, Assistant General Manager le 13 nov. 2023
Hi Linda. We appreciate your feedback, and we would love to hear more about your stay. Please feel free to reach out to a member of management to discuss any issues or questions further. We hope to see you back again soon!

10/10 Excellent

mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Keaton Knuth, Assistant General Manager le 13 nov. 2023
Hi Mary! We appreciate your feedback and are glad that you enjoyed your stay here at Eastland Suites. We hope to see you back again soon!

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On our return trip, we had trouble getting heat in the unit, but the staff responded promptly when we reported the problem.
Séjour de 1 nuit en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 7 nov. 2023
Hi Matthew! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 6 nov. 2023
Hi Crystal! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 Médiocre

Michael, Milton

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Old apartment complex that has rickety stairs and hasn’t been updated since built.
Séjour de 1 nuit en novembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 4 nov. 2023
Hi Michael. I'm sorry that you didn't enjoy your stay here at Eastland Suites. We are in the process of a complete remodel that will be finished by spring of 2024. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management. Thank you

8/10 Bien

LYNN

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I absolutely love the layout of the King suite. Being able to open up the back door for fresh air and sit outside in the sun.
Réponse de Jacob Reid Guest Services Supervisor le 30 oct. 2023
Hi Lynn! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is not your normal hotel, it’s broke up in smaller buildings, which to me was nice. Our room was nice and definitely clean. It was in need of upgrading, the mattress was wore out and the tables a little skinned but they were currently remodeling that section. The place was full and you didn’t notice anyone else there. It was great.
Séjour de 2 nuits en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 28 oct. 2023
Hi Maria! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 28 oct. 2023
Hi George! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

6/10 Satisfaisant

Deborah

Voyage en famille
Les points forts : Personnel et service
We did NOT like our room. It was so so old and worn out. The breakfast area, etc. were just fine. Unfortunately we spent most time in our room so it didn't matter about the other things on property. Staff were great!!
Séjour de 1 nuit en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 27 oct. 2023
Hi Deborah! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We are in the process of a complete remodel of our building nine, this will be brand new by spring of 2024. We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Karyn

Séjour de 2 nuits en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 24 oct. 2023
Hi Karyn! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely coming back
After our stay two weeks ago in the worst place we have ever stayed. You guys gave us the complete opposite experience. I thank you so much for having some great customer service. Very clean rooms, quiet and the breakfast with hot items was a nice touch.
Séjour de 1 nuit en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 23 oct. 2023
Hello Mary! I am so happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 Excellent

Ellen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay! VERY comfortable beds, breakfast was delicious.
Réponse de Keaton Knuth, Assistant General Manager le 19 oct. 2023
Hello Ellen! I am so happy to hear that you enjoyed your stay here at Eastland Suites. We appreciate your feedback, and we hope to see you back again soon!

10/10 Excellent

Donald

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a comfortable stay. Although the property was undergoing renovations during our stay, the evening hours were quiet. The room was clean and spacious. We really enjoyed the complimentary drink in the hotel bar as well as the pizza we ordered. We would stay here again when we travel to the Bloomington/Normal area.
Séjour de 2 nuits en septembre 2023
Réponse de Jacob Reid Guest Services Supervisor le 17 oct. 2023
Hi Donald! We appreciate your feedback and we're happy to hear that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

4/10 Médiocre

Diane

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
What a Dump.
I had a reservation at this hotel for a year, due to the ISU Homecoming weekend. Therefor I was shocked to learn upon check in that the room I reserved was not available. I had requested a queen and was told that the only room available was a double. Very unhappy about this. Front desk did knock some off my room price, but only at my request. Secondly, our stay was not comfortable or quiet. The walls in building 9 are like paper, and we could hear every word of every conversation - all night long. In addition, every time anyone in our hall closed their door, our door rattled. I would not recommend this hotel to ANYONE.
Séjour de 1 nuit en octobre 2023
Réponse de Keaton Knuth, Assistant General Manager le 16 oct. 2023
Hello Diane. We appreciate your feedback, and we're sorry to hear that you did not enjoy your stay here at Eastland Suites. We are in the process of renovating building 9, and these kinds of issues are being addressed as we move forward with the upgrades. We are set to be done in the Spring, so we would love to have you back so you're able to see it. I have gone ahead and refunded your for your stay for the inconvenience. Again, we deeply apologize and we hope to see you back again in the future.

10/10 Excellent

Hilde

Séjour de 1 nuit en octobre 2023
Réponse de Madi, Guest Service Supervisor le 11 oct. 2023
Hi Hilde! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Valerie Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 10 oct. 2023
Hi Valerie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

ALAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 9 oct. 2023
Hi Alan! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

10/10 Excellent

Matthew

Séjour de 1 nuit en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 28 oct. 2023
Hi Matthew! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Julie

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Jacob Reid Guest Services Supervisor le 6 oct. 2023
Hi Julie! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

8/10 Bien

Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Nice complex, easy access. They were doing construction, it started at 8:00am in the morning.
Séjour de 1 nuit en octobre 2023
Réponse de Keaton Knuth, Assistant General Manager le 2 oct. 2023
Good morning Michelle! We appreciate your feedback, and we're glad that you enjoyed your stay here at Eastland Suites. I do apologize for the construction, as I know it is not a quiet process. However, we do appreciate your patience and understanding on the matter. We hope to see you back again soon!

8/10 Bien

LaKisha, Macon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk agents were welcoming and helpful.
Séjour de 1 nuit en septembre 2023
Réponse de Madi, Guest Service Supervisor le 1 oct. 2023
Hi LaKisha! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!

2/10 Horrible

Miguel

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Good: Property is well located and convenient. Rooms are clean. Mattress is very comfortable. Bad: Property and rooms show aging. Furniture and carpet are very old. Very bad: They are doing renovations (changing siding) on building 9. Very, very noisy from early morning until late afternoon. Nobody said anything when making our reservations. Only found out when checking in. First room had workers and tools inside. We got another room, but with people working outside, on scaffolding literally in our window. Loud music and hammering on the wall. Impossible to stay in the room. We asked for a different room, but we were told they didn't have other rooms available. I called the manager on duty (Mr. Keaton K.) and left a voice mail. Didn't even have the decency to return my call. Then in the middle of the night the smoke alarm went off for 10 seconds. It did it again after 5 minutes. It did it again 3 times. We called the lobby and they moved us to another room, on the other side of the building, with no construction. So they had other available rooms. They just lied to us. So they hided the renovations until too late and they lied about not having other empty rooms. I find this unethical besides a complete lack of customer service.
Séjour de 2 nuits en septembre 2023
Réponse de Madi, Guest Service Supervisor le 19 sept. 2023
Hi Miguel. I'm sorry that you didn't enjoy your stay here at Eastland Suites. If there's anything you'd like to discuss, please don't hesitate to reach out and speak to a member of management

8/10 Bien

Sara

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Madi, Guest Service Supervisor le 16 sept. 2023
Hi Sara! We appreciate your feedback and we hope that you enjoyed your stay here at Eastland Suites! We hope to see you back soon! Please let us know if you have any questions!