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Avis sur Crowne Plaza Solihull, an IHG Hotel

4 out of 5
Crowne Plaza Solihull, an IHG Hotel
61 Homer Road West Midlands, Solihull, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 437 avis sur 794." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 794." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 794." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 794." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 794." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour détente très agréable avec la piscine. Petit déjeuner excellente avec beaucoup de choix. Petit bémol sur le bruit des couloirs des personnes allant aux conférences et du parking.
Séjour de 4 nuits en septembre 2019
Réponse de sarah mallard front office manager le 7 oct. 2019
Hello, Thank you so much for your positive feedback, I will pass on your comments to the breakfast team who will be delighted. Hope to welcome you back soon

8/10 Bien

Gérard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
Quelques jours pour se rendre au NEC de Birmingham
Séjour de 3 nuits en janvier 2018
Réponse de Erwin Middel, Operations Manager le 12 févr. 2018
Merci beaucoup pour votre commentaire. Nous espérons vous revoir bientôt.

4/10 Médiocre

Brigitte, Paris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Médiocre
Très déçue pour le rapport qualité/prix. Chambre au 3ème étage avec une lucarne en guise de fenêtre placée à 2 mètres du sol ! Strict nécessaire dans la sale de bain c'est à dire un gel douche c'est tout , pour un hôtel de cette catégorie c'est mesquin ! Petit déjeuner idem, très peu de choix. Un hôtel conçurent deux fois moins cher à 200 mètres offre un service bien supérieur !!

6/10 Satisfaisant

aldora

10/10 Excellent

DAMIANI

Les points forts : Propreté, personnel et service, confort de la chambre
Marvellous hotel
Just stay 2 nights, but with the great envy to come back more long time !

10/10 Excellent

Jeff

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms clean and spacious. The staff was friendly and helpful and the breakfast was excellent.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Yasmin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathroom hand basins tap positioning could be better as it was flooding the area. Hotel staff were amazing as they went that extra mile to make us feel comfortable. Will definitely be visiting again.
Séjour de 1 nuit en avril 2024
Réponse de Sarah Mallard Front Office Manager le 8 avr. 2024
Thank you for your lovely review, I will be sure to share with the maintenance team.Kind Regards

8/10 Bien

Prem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sarah Mallard Front Office Manager le 8 avr. 2024
Thank you for leaving a rating.Kind Regards

10/10 Excellent

MAXINE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful hotel you will not be disappointed friendly staff ideal place to stay for getting married which I did across the road from Solihull registration office clean nice food just lovely
Séjour de 1 nuit en avril 2024
Réponse de Sarah Mallard Front Office Manager le 3 avr. 2024
Thank you for your lovely review.Congratulations, we wish you great happiness.Kind Regards

10/10 Excellent

Jason, Portishead

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sarah Mallard Front Office Manager le 2 avr. 2024
I am so pleased you enjoyed your stay, thank you for your 5 out of 5 rating.Kind Regards

10/10 Excellent

Nikki

Voyage en famille avec de jeunes enfants
Lovely staff…. We were up and out early each day and they organised a breakfast for us to take with us in the morning, all packed up and very generous amount
Séjour de 2 nuits en mars 2024
Réponse de Josh - Reception Team Leader le 26 mars 2024
Thank you for your 5 out of 5 rating! It is much appreciated.Kind regards,

8/10 Bien

graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable hotel, good facilities, friendly helpful staff. Food good, though did have a long wait one night even though not particularly busy. Would stay again.
Séjour de 2 nuits en février 2024
Réponse de Josh - Reception Team Leader le 27 févr. 2024
Thank you for your review! I am glad you have enjoyed your stay, I am sorry you had to wait a long time for food service, I will pass this onto the food and beverage manager for review. Kind regards

10/10 Excellent

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was seemless Room very well appointed
Séjour de 1 nuit en février 2024
Réponse de Sarah Mallard Front Office Manager le 22 févr. 2024
Thank you for leaving a review and scoring 5 out of 5.Kind Regards

8/10 Bien

Norman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sarah Mallard Front Office Manager le 17 févr. 2024
Thank you for taking the time to leave a rating. It is appreciated.Kind Regards

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Josh - Reception Team Leader le 13 janv. 2024
Thank you for your 10 out off 1o review!Kind regards,

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top location, friendly staff
Fabulous location. Comfortable rooms. Extremely helpful staff. Good selection at breakfast buffet. This is the place to stay in Solihull. Only negatives I'd say are (1) the window in our room was fairly small and the lights aren't very strong so it was too gloomy to see much in the room and (2) the shower was very tricky to get the right temperature and leaked one time. But overall a very good stay and served our purposes very well.
Séjour de 2 nuits en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 8 janv. 2024
I am so pleased you enjoyed your stay. I have put a note on your profile to allocate rooms with larger windows for future reservations.Kind Regards

8/10 Bien

Karen

Séjour de 1 nuit en décembre 2023
Réponse de Josh - Reception Team Leader le 2 janv. 2024
Thank you for leaving a review, it is much appreciated. Kind regards,

6/10 Satisfaisant

Vivian

Les points forts : Personnel et service
Séjour de 6 nuits en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 1 janv. 2024
Thank you for taking the time to leave a rating, it is appreciated.Kind Regards

8/10 Bien

mehmet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly yet professional. I'll stay here again .
Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 31 déc. 2023
I am so pleased you enjoyed your stay and you found all the team to be friendly.Kind Regards

10/10 Excellent

David

Séjour de 2 nuits en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 31 déc. 2023
Thank you for your 10 out of 10 rating, it is much appreciated.Kind Regards

10/10 Excellent

Kan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Josh - Reception Team Leader le 28 déc. 2023
Thank you for your 10 out off 10 review.It is much appreciated.

10/10 Excellent

Nervine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very lovely and newly renovated. The staff were nice and respectful and the room spacious and very clean
Séjour de 1 nuit en décembre 2023
Réponse de Josh - Reception Team Leader le 28 déc. 2023
Thank you for your review! It is much appreciated.Kind regards,

10/10 Excellent

Yogesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff
Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 25 déc. 2023
Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind Regards

6/10 Satisfaisant

June

Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 25 déc. 2023
Thank you for taking the time to leave a rating. I would welcome an email with more information.Kind Regards

10/10 Excellent

Naseem

Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 25 déc. 2023
I am so pleased you enjoyed your stay and rated us 10 out of 10 thank you.Kind Regards

10/10 Excellent

Hiren

Voyage en famille
Les points forts : Équipements
Really nice hotel. Well located in Solihull city centre. Lovely big room. Pool etc were great with great staff. Great breakfast. Small gripe regarding breakfast we were not advised some items were chargeable, but aside from that all was good!
Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 31 déc. 2023
I am so pleased you enjoyed your stay, we look forward to welcoming you back soon.Kind Regards

6/10 Satisfaisant

Allan

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Average at best
The hotel is a bit dated and “well worn”. The breakfast was average. The most annoying part was a few condescending, judgmental remarks because i was in work clothes even though my room was bought and paid for just like everybody elses. Poor really.
Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 22 déc. 2023
I am sorry your stay did not meet your expectations.I will share your comments with the management team for review.Kind Regards

8/10 Bien

Steven

Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 12 déc. 2023
Thank you for taking the time to leave a rating, it is much appreciated.Kind Regards

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good central location that made it easy for us to travel around the area including Leamington Spa, Warwick and the National Motorcycle museum
Séjour de 2 nuits en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 11 déc. 2023
I am so pleased you enjoyed your stay, we look forward to seeing you again soon.Kind Regards

10/10 Excellent

I'be

Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 11 déc. 2023
I am pleased you enjoyed your stay and rated us 5 out of 5 thank you.Kind Regards

8/10 Bien

Nicola

Séjour de 1 nuit en décembre 2023
Réponse de Sarah Mallard Front Office Manager le 5 déc. 2023
Thank you for leaving a rating it is appreciated.Kind Regards

10/10 Excellent

Janet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and area
The bed was so comfortable. Lovely room and hotel. Breakfast was really good too. The iron was in a very poor state and water just leaked everywhere from it. It was a prompt service to change it but unfortunately it was a similar replacement-just do your ironing if needed the evening before so it can dry! Everything else was really good and would recommend and I would stay again
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 5 déc. 2023
I am pleased you enjoyed your stay with us. I will share your comments with the Housekeeping Manager so she can look in to this.Kind Regards

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very good but we were given a room next to the lifts which could be heard going up & down in the night and people talking as they came out. The breakfast was very good as was the service at dinner and breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 28 nov. 2023
I am so pleased you enjoyed your stay, I am sorry you was disturbed by lift noise. I have noted this on your profile to allocate a room away from the lifts for future reservations.Kind Regards

6/10 Satisfaisant

June

Séjour de 1 nuit en novembre 2023
Réponse de Josh - Reception Team Leader le 16 déc. 2023
Thank you for your review, I would welcome an email if you would like to discuss more.Thank you

10/10 Excellent

Stefan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 23 nov. 2023
I am pleased you enjoyed your stay and scored 5 out of 5.Thank you.Kind Regards

10/10 Excellent

Keith

Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 14 nov. 2023
It is great that you enjoyed your stay with us and scored 10 out of 10.Kind Regards

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a few miles from nec and has safe overnight parking. Surprised by star rate and the price tag. It’s perfect for the centre of Solihull or even if you want to taxi into town. We had a bar meal in the evening. I thought a little expensive but eating it. Well worth it. Really good nights sleep for us both. We found tucked at the top of the fridge a bowl of salad. Looked lovely but easy to miss just had to make sure I wasn’t charged for it. Breakfast a little confused hot drinks bought to the table buffet style help yourself we weren’t fully informed. If we’re that way again it’s a definite stay. On booking in I declined on sister hotels think I should have ticked that box Well done all of you. 142 11/11/23
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 13 nov. 2023
I am so pleased you enjoyed your stay with us. I will share your comments with the breakfast team for review.Kind Regards

10/10 Excellent

Wayne

Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 8 nov. 2023
I am so pleased you enjoyed your stay and scored 10 out of 10.Kind Regards

10/10 Excellent

Laura

Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 7 nov. 2023
I am so pleased you enjoyed your stay, we hope to welcome you back soon.Kind Regards

8/10 Bien

R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Pleasant and met our expectations.
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 5 nov. 2023
I am so pleased you enjoyed your stay.Kind Regards

10/10 Excellent

Kulwinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Really lovely hotel, perfect for a one night stay as we attended an event there
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 5 nov. 2023
I am so pleased you found the hotel lovely and scored 10 out of 10 thank you.Kind Regards

6/10 Satisfaisant

Craig

Séjour de 1 nuit en novembre 2023
Réponse de Sarah Mallard Front Office Manager le 5 nov. 2023
Thank you for taking the time to leave a rating, it is appreciated.Kind Regards

10/10 Excellent

Hayley

Séjour de 1 nuit en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 1 nov. 2023
I am pleased you enjoyed your stay and scored 10 out of 10 thank you.Kind Regards

10/10 Excellent

Georgina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel in convenient location
Really comfortable and convenient hotel. Good breakfast included and all aspects were clean and well maintained
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 30 oct. 2023
Thank you for your lovely review and scoring 10 out of 10.Kind Regards

10/10 Excellent

Amandeep

Séjour de 1 nuit en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 31 oct. 2023
Thank you for your 10 out of 10 review it is appreciated.Kind Regards

10/10 Excellent

Deeba

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband, two children aged 4 and 7, and I stayed at the Crowne Plaza Hotel for 3 nights during the October half term holiday. From the moment we walked in, we were greeted by the warm and friendly members of staff, and this level of customer service continued throughout our stay. We stayed in one of the executive rooms which was spacious yet cosy. My children absolutely loved the swimming pool. The breakfast was great and again the staff in the restaurant couldn’t do enough. We will definitely be returning to this hotel and recommending it anyone else visiting Solihull!
Séjour de 3 nuits en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 29 oct. 2023
What a lovely review thank you, I will share with the team.We hope to see you back soon.Kind Regards

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 29 oct. 2023
Thank you for your 10 out of 10 score, I am so pleased you enjoyed your stay.Kind Regards

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect
staff very helpful breakfast staff rally attentive foods lovely too
Séjour de 3 nuits en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 29 oct. 2023
I am so pleased you found your stay perfect!we look forward to welcoming you back soon.Kind Regards

10/10 Excellent

hamdi

Séjour de 3 nuits en octobre 2023
Réponse de Sarah Mallard Front Office Manager le 15 nov. 2023
Thank you for leaving a 5 out of 5 rating, it is appreciated.Kind Regards

8/10 Bien

Sarah

Séjour de 2 nuits en octobre 2023
Réponse de Josh - Reception Team Leader le 25 oct. 2023
Thank you for your review, it is much appreciated!Kind regards,