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Avis sur Extended Stay America Suites Billings West End

2.5 out of 5
Extended Stay America Suites Billings West End
4950 Southgate Dr, Billings, MT

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 311 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 99 avis sur 1002." "

7,8/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel pas cher.
Bon accueil. Chambre (studio) propre, spacieuse avec frigo, wifi et ascenseur.
Séjour de 1 nuit en août 2017
Réponse de Hotel Management le 21 oct. 2017
Joel, thank you for being our guest and for taking time to review your experience at Extended Stay America. We are thrilled to read that you loved our welcoming associates and your well-equipped room. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management

8/10 Bien

Sylvain

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bien mais amélioration du personnel serais un plus
Il ne restais plus rien pour le déjeuner à 07:00 hrs. Et l'employée Sarah semblais toujours déborder ....................
Séjour de 1 nuit en septembre 2017
Réponse de Manager le 5 sept. 2017
Sylvain, thank you for staying at Extended Stay America. We are glad your overall visit was pleasant. That being said, we are sorry if any inconvenience was caused while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager

4/10 Médiocre

Darren, Chester

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Leor

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Jeno

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Terrible staff at the reception… screwed up our reservation , payed in full weeks before for a ground level room. She than sent us to a 2nd floor room, in renovation… It’s very clear this hotel (which otherwise would be ok), needs a good management. Allan the maintenance guy saved our stay. Fixed up a room for us on the main level and made somehow the reception lady to behave properly… In our opinion he has manager quality, but don’t know if that is what he wants.. Thanks Allan!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Jeno, Thank you for selecting us. The front desk team's behavior in handling your request was unacceptable, and we apologize for that. We will discuss this with our staff to find out what went wrong and to handle this situation better. We make every effort to provide service above and beyond your expectations. Regrettably, the room's condition, which disappointed you, will be discussed for improvement. Our housekeeping team is already checking the room. On the positive side, thank you for mentioning Allan's services. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

8/10 Bien

Jacy

Voyage en couple
The room had not been vacuumed or dusted. Outside needed garbage picked up. Staff were as friendly, helpful and kind
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Jacy, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management

2/10 Horrible

Ivan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
They kicked me out for no reason
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Ivan, We appreciate you writing a review. We are sorry for the issues you encountered on your arrival and the level of service our team members showed you. We also understand your disappointment and frustration. Your remarks have been shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit for a seamless hotel experience. Sincerely,Hotel Management

4/10 Médiocre

deel

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at check was rude. They accused me of making 2 bookings which I did not do. When they realized it was there mistake they never offered an apology
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 mars 2024
Dear Deel, Thank you for letting us know about your stay. Learning about your issues with one of our staff members is very disappointing. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

4/10 Médiocre

Christopher

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Lisa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was not great. The rooms stink and the area was noisy. Just not a good hotel for the price paid. Would recommend looking elsewhere.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Lisa, We deeply regret to learn about your recent experience at our hotel. Providing exceptional service is our utmost priority, and we apologize if we fell short of meeting your expectations. Your feedback regarding the staff and room conditions is concerning, and we assure you that we will address these issues with our team to uphold our service standards moving forward. We understand the importance of a comfortable and pleasant stay and are sincerely sorry for any inconvenience caused. We hope you will give us another chance to show you the seamless visit you should always expect from us.Sincerely,Hotel Management

10/10 Excellent

Dat

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for stay when it travels.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price it was one of the best hotels I've stayed at and very clean and spacious
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Jeremy, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are also happy to read how much you liked your spacious, clean room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to the area, and we look forward to welcoming you again soon.Sincerely,Hotel Management

10/10 Excellent

Ignacio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en février 2024

2/10 Horrible

Brittany

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every sink and bath backed up. There was weed reminants on my bed spread. Even the little soap was literally smashed to pieces. We checked in late and the staff didn’t turn on the little furnace thing in our room it was freezing for most of the night because of this. The floors in the lobby and elevator looked like they hadn’t been washed since Christmas. Their continental breakfast is a decanter of coffee and a packaged muffin.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Brittany, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We take your feedback seriously and will address this issue with our team so that such oversights are not repeated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only thing when you stay more then one night you have to go get key card every day thats kind of a pain in the ass
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 18 févr. 2024
Dear James, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your remarks about the key card. We will share them with our concerned team for further action. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

6/10 Satisfaisant

Clark

Séjour de 2 nuits en février 2024

8/10 Bien

Stacy, Lakewood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

2/10 Horrible

Jack

Les points faibles : Personnel et service
Séjour de 3 nuits en février 2024

10/10 Excellent

Julia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was convenient and accessible for a one night stay due to a medical procedure. Room was a nice size and the kitchen seemed very good. Bathroom was adequate, though water doesn’t get very warm in the tub. Would stay here again.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 12 févr. 2024
Dear Elizabeth, Thank you for choosing us and sharing your feedback! We're delighted to hear that you found your stay at Extended Stay America enjoyable. Your satisfaction is our priority, and we appreciate your positive feedback. Should you have any further comments or suggestions to enhance your experience, please don't hesitate to share them with us. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

10/10 Excellent

Efrain

Séjour de 1 nuit en février 2024

4/10 Médiocre

Terry

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
On Expedia breakfast was listed as free breakfast. When we arrived we inquired as to breakfast in the morning and were advised that it was a grab and go and that they have been having supply problems. So maybe no breakfast. Very disappointed with this!! Didn't see any grab and go bags when we left. So we didn't even inquire. Think you should be a little more descriptive of what kind of breakfast is being provided.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Terry, We apologize for the confusion regarding breakfast during your stay. Your feedback is valuable, and we regret any disappointment caused by the lack of clarity regarding our grab-and-go breakfast options. We understand the importance of transparent communication and will work to ensure that our breakfast offerings are accurately described on booking platforms. Please accept our sincerest apologies for any inconvenience you experienced, and we appreciate your understanding. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Dominic

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly, room was clean with more amenities than a standard room somewhere else at half the price. Kitchenette, sink, and 3/4 sized refrigerator and freezer.
Séjour de 1 nuit en février 2024

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to interstate easy access and friendly staff
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 7 févr. 2024
Dear Tom, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are very glad that our convenient location worked well for you. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff. We hope to have the honor of hosting you again soon.Sincerely,Hotel Management

6/10 Satisfaisant

Marcie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front office lady was rather rude Hallway had stuff all over. Will never go back there!
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 6 févr. 2024
Dear Marcie, Thank you for your review of our hotel. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

10/10 Excellent

Joe

Séjour de 1 nuit en janvier 2024

8/10 Bien

Todd

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Needed hotter water for shower. Room was clean . Breakfast was a muffin, instant oatmeal, Coffee or hot tea.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Christina

Les points forts : Propreté
Les points faibles : Équipements
The kitchen and how the place is set up for ability to work
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 18 janv. 2024
Dear Christina, Thank you for the review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room with a kitchen. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

4/10 Médiocre

Kristina janee

Les points forts : Propreté
Description didn’t match information
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 16 janv. 2024
Dear Kristina, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our concerned team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home Sweet!
The stay was good.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Dear Guest, We're thrilled to hear that your stay at Extended Stay America was enjoyable! Providing positive experiences is our priority, and we appreciate your feedback. If there's anything specific that made your stay great or if there's more you'd like to share, please feel free to let us know. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Hotel Management

8/10 Bien

Eva

Séjour de 1 nuit en janvier 2024

10/10 Excellent

DCarlos

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Jayden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
smells
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 10 janv. 2024
Dear Jayden, Thank you for sharing your thoughts about your stay at Extended Stay America. We regret any inconvenience caused by the smell during your stay. We take this feedback seriously and actively address it to enhance our guests' experience. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management

10/10 Excellent

Sandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice and clean hotel. Very friendly staff!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Glenda

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lonnie D

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Kelly

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 4 janv. 2024
Dear Kelly, Thank you for your positive feedback on the cleanliness of our hotel. We're delighted to hear you had a pleasant experience during your stay at Extended Stay America. Our dedicated team works hard to maintain a high standard of cleanliness, and we appreciate your acknowledgment. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

4/10 Médiocre

Deann

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Matt

Séjour de 1 nuit en décembre 2023

10/10 Excellent

MAUREEN

Les points forts : Personnel et service
Les points faibles : Propreté
Bathroom had dirt footprints on floor. Carpet was stained with something red and was worn. It was inexpensive so it was kind of a trade off.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear MAUREEN, Thank you for taking the time to share your feedback with us. While we are glad you found us to be of great value, we are genuinely sorry for the inconvenience you encountered regarding the unclean bathroom and the carpet in your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured that we take your concerns seriously, and we will be addressing these issues with our housekeeping team to ensure that our rooms meet the high standards our guests expect and deserve. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

8/10 Bien

Noah

Les points forts : Propreté et personnel et service
Rooms were quiet, windows weren’t fully closed but had stoppers on them, but there was a lot of noise that came from the parking lot in the mornings, aka revving engines.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Neil

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Tamara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jeffrey L.

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean and quite
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 20 déc. 2023
Dear Jeffrey L, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

8/10 Bien

Molly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy carreturns fast everything
Séjour de 2 nuits en décembre 2023