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Avis sur Taplow House Hotel & Spa

4 out of 5
Taplow House Hotel & Spa
Berry Hill, Maidenhead, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 126 avis sur 303." "
Note des voyageurs de 8 (Bien), d’après 116 avis sur 303." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 303." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 303." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 303." "

8,6/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Katerina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2020
Réponse de Michael GM le 30 mars 2020
Thank you for taking the time to review your stay

10/10 Excellent

Anne Marie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EXCELLENT ACCUEIL ET SERVICE IRREPROCHABLE
Séjour de 3 nuits en janvier 2020
Réponse de Oana le 31 janv. 2020
Dear Anne Marie, Thank you for the lovely feedback, we look forward to welcoming you back at Taplow House in the near future. Warm regards Oana Darac-Pelea Rooms Division Manager

4/10 Médiocre

Arielle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cela ne vaut pas le détour!!
Juste tellement surprenant de trouver cet hôtel sur vos sélection! Sale est le mot qui correspond le mieux à cet hôtel....!!
Séjour de 1 nuit en septembre 2019

8/10 Bien

Veronique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel établissement dans la campagne
L’endroit est très beau, parc magnifique et superbe terrasse. Dommage qu’on n’ait pas pu en profiter. L’endroit est un peu isolé, peu de choix aux alentours. On a demandé à la réception des recommandations de pub près de la Tamise, et on nous a envoyé vers un pub sans charme et pas au bord de la Tamise... on a cherché par nous mêmes sans succès. La chambre /salle de bain est un peu vieillotte. Le chevet est « collé » au lit et le lit est petit. Dommage !
Séjour de 1 nuit en mai 2019
Réponse de Michael GM le 14 mai 2019
Thank you for taking the time to leave a review I hope we can welcome you back soon Kind regards Michael

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres beau manoir dans un parc magnifique
Le chic à l'anglaise. Chambre agréable, taille correcte ( pas immense). Tres bel environnement. Buffet de petit dejeuner satisfaisant, mais pas oufissime..
Séjour de 1 nuit en mai 2018
Réponse de Taplow House Hotel le 4 juin 2018
We appreciate your feedback! We hope we are able to welcoming you back to the hotel soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très confortable comme toujours; il manque juste un ascenseur quand on a une chambre au 2ème étage. Jardin magnifique. Excellent restaurant. Le personnel sont tous très accueillants et ont fait le maximum pour essayer de nous faciliter notre voyage qui s'est passé en plein milieu du "froid sibérien" avec des conditions de déplacement très difficiles.
Séjour de 3 nuits en février 2018
Réponse de Taplow House Hotel le 4 avr. 2018
Thank you for your great feedback. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le cadre est superbe et c'est bien placé pour l'autoroute. Excellente cuisine.
Séjour de 5 nuits en juin 2017

2/10 Horrible

Neil

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sat down for breakfast at 7am asked for a coffee and bacon sandwich. at 7.20 I had no sandwich and the worst coffee ever
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Lawrence

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Neelam Hussain le 29 oct. 2023
Good afternoon Lawrence,Thank you for your feedback, I hope you are well.I sincerely apologise that your stay was not up to standard and would like to take this as an opportunity to ask for some detailed feedback so we can take a look into making things right.Please feel free to send me an email to reservations@taplowhouse.com.If there is anything else, feel free to contact me.Kindest regards,Neelam HussainReservations Supervisor

8/10 Bien

Sonja, Schweinfurt

Les points forts : Équipements
Very helpful staff. Lots of beetles on the window inside the room. Painting of windows during breakfast. Long wait at arrival as nobody at reception.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice pleasant spa hotel
Very nice hotel - spa hotel but only has sauna and small jacuzzi pool outdoors plus treatments. We had dinner the first night - my food was extremely salty and dish wasn't as menu advertised and very small portions. We booked 2 nights then decided to stay for a 3rd - today we wanted to have lunch sitting outside today - only a sandwich but were told the kitchen couldn't do any food as they had a large party in ! I did comment what about your paying guests staying in the hotel - they need to be looked after - after a short wait they offered us a choice of 3 things ! All in all staff are a credit to your hotel - nice pleasant hotel would return. We also booked one night dinner at Cliveden House Hotel which is just down the road.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely stay in this period property, there is ample parking and the food standards are high. The bar serves a nice coffee amongst other beverages and the restaurant staff are very attentive. Positives about the hotel are the quiet location, the decor and modern yet timeless appearance of the rooms, seating areas and outside space, the spa and pool (which we didn’t have time to use) and the helpful staff on site. Also the food quality and choice. We booked an executive room which is worth paying extra for. Sadly during our stay the hot water at the hotel had broken however the staff had already made us aware in writing and part refunded the stay without us even asking a question about anything of the sort. We would stay again, we are very particular when choosing rooms, it’s a lovely hotel.
Séjour de 1 nuit en juillet 2023

8/10 Bien

nigel

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Gary

Voyage en couple
Les points forts : Propreté et personnel et service
Unusual these days to have such small double bed only 4'6" wide , disappointing. Bathroom fan noisy, most modern fans now extremely quiet. Food excellent & staff all accommodating & friendly.
Séjour de 1 nuit en juin 2023

10/10 Excellent

A

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is the place to rest close to Maidenhead
Wonderful retreat close to Heathrow
Séjour de 1 nuit en juin 2023

10/10 Excellent

JULIE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely stay
Séjour de 1 nuit en juin 2023

8/10 Bien

Isabella, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

10/10 Excellent

Stafford

Séjour de 1 nuit en mars 2023

10/10 Excellent

Sarah

Séjour de 1 nuit en janvier 2023

8/10 Bien

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Customer service was excellent. FOH staff were very attentive and responsive. Food was good - we only had room service. Spa was nice but very small with only an outdoor hot tub and sauna. Rooms are a little dated but clean and comfortable enough.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Anat

Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

NORMA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2022

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful and relaxing
Set in beautiful grounds on the edge of the quintessentially English village of Taplow. Staff were friendly and attentive - nothing was too much trouble. Our room was clean, comfortable and well appointed. We enjoyed an evening meal which was good value for money. Spa treatments hit the spot!
Séjour de 1 nuit en septembre 2022

8/10 Bien

Alan, Liverpool

Les points forts : Propreté, personnel et service, équipements
The property has great character as you may expect from such a historic, Georgian building. The evening meal was very good, as was the breakfast, with both being served in lovely bay windowed restaurant. Service was excellent for both meals and staff were all very pleasant and helpful. However, we stayed in the Orkney junior suite, which was very spacious but sadly in need of quite a lot of tlc. Such a shame given the stature of the property.
Séjour de 1 nuit en septembre 2022
Réponse de Taplow House Hotel le 21 sept. 2022
Hi Alan, many thanks for your feedback and comments. I will pass these on to our staff who will really appreciate it.We have recently undergone a full scale refurbishment of our ground floor area which was phase one. Phase two will involve refurbishment of our bedroom areas.Thanks again for the comments and we hope to see you in the future

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Sarah

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Moira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property with original features, set in stunning grounds. Everyone was extremely helpful and friendly.
Séjour de 1 nuit en septembre 2022
Réponse de T house le 10 sept. 2022
Hello Moira, thank you for the feedback and I am glad you enjoyed your stay with us and we hope to see you again at some point.Best wishesTaplow House Hotel & Spa

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2022

8/10 Bien

Clifford, London

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is well maintained, the staff is friendly, and the hotel in general is very comfortable. . The grounds are lovely. The room was a little small, would suggest upgrading to a larger room and bed.
Séjour de 1 nuit en août 2022
Réponse de T house le 10 sept. 2022
Hi Clifford, thank you for the feedback on your stay. As we are a Grade 2 listed building some of our rooms are small and quirky.We hope you come and visit us again.Taplow House Hotel & Spa

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Karen

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en juin 2022

10/10 Excellent

yvonne

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful building and grounds
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

Steve

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
We were there for a family wedding.The hotel and surroundings were stunning. But was let down by small things like the dated condition of room eg mirror was half painted or stained. Our cups in the room had chips on them and sink taps were leaking. But would return because like stated service and surroundings were stunning .
Séjour de 2 nuits en juin 2022

8/10 Bien

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022

10/10 Excellent

Gerard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a wonderful two night stay at this beautiful hotel. The staff were very welcoming, the room was spotless and the food was excellent.
Séjour de 2 nuits en mai 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Quite hotel,noisy inconsiderate residents
Not a hotel if you want a quite nice sleep.1st night woken up at 6am by family moving out who were communicating by shouting at each other for about a hour.second night woken up about midnight by a person who wanted to run and down the staircase for about a 1/2 hour(our room was adjacent the “up”staircase)
Séjour de 2 nuits en avril 2022
Réponse de Reservations Manager le 5 mai 2022
Thank you for taking the time to leave us a feedback. We encourage guests to be considerate to others when staying at our property and apologies the behaviour of individual has affected your stay. We will make sure this feedback is passed onto the team to ensure further disruption from other guests is prevented in the future. We hope to have the opportunity and honour of welcoming you back some time in the future with the addition of new facilities. Kind Regards, Taplow Team

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BEAUTIFUL HOTEL LOVELY ROOMS
We stayed here for 1 night for a wedding we had to attend, overall the hotel is done to very high standards. the staff was very nice and very welcoming. We had a little issue with our room and without any aggravation, we were moved to a new and upgraded room. The head concierge Gerry was so nice and Milton was also very nice. any issues were dealt with swiftly and solutions were provided which was very nice. The hotel is having some renovations done but that won't affect your stay here. I would definalty goback again
Séjour de 1 nuit en mars 2022
Réponse de Reservations Manager le 5 mai 2022
Dear Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and that you had an enjoyable break. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Martin

Séjour de 1 nuit en mars 2022
Réponse de Reservations Manager le 5 mai 2022
Dear Martin, Thank you for taking the time to leave us a generous feedback following your recent stay with us here at Taplow House Hotel. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

2/10 Horrible

Olufeyifunmi

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was a construction site. There was no gym. There was no spa. There was dirt on the carpet. There was no fridge in the room. The furniture and curtains were dated. There was no apology or allowance given by the hotel for the state of things. It's a simple case of managing customer expectations and accurate representation on hotel site and expedia site of the true state of things. I also couldn't get a refund so was stuck in hotel for 3 nights. I will never return and would certainly not recommend.
Séjour de 3 nuits en mars 2022

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great night away
Staff quick to act upon our anniversary & we’re personable
Séjour de 1 nuit en février 2022
Réponse de Karl le 24 févr. 2022
Thank you for the 10/10 rating, we are delighted you had such a positive stay and look forward to repeating this on your next visit with us at Taplow House Hotel.

10/10 Excellent

Miss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Reservations Manager le 23 févr. 2022
Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for such a wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2022
Réponse de Reservations Manager le 23 févr. 2022
Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for such a wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family visit
The staff we met in the hotel were absolutely fantastic, from the lady who booked us in on reception to the restaurant staff who went above and beyond to ensure that the awkward vegetarian with a mushroom allergy had a meal, the chef cooked a special dish for me, to the maintenence and cleaning staff nothing was.too much trouble for them. The hotel is undergoing refurbishment and had only just reopened, we were aware of this when we booked, and so we were prepared for some disruption and it was actually less than we expected, and the end result will enhance rhe hotel even more. We will certainly visit the hotel again when we are in the area
Séjour de 2 nuits en janvier 2022
Réponse de Reservations Manager le 23 févr. 2022
Dear Jonathan, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a wonderful break and our team was able to make your day even more memorable considering the ongoing refurbishments in the property. I will be sure to pass on your feedback which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely welcome on arrival, very courteous waiter in the morning, stunning hotel in a beautiful setting!
Séjour de 1 nuit en janvier 2022
Réponse de Reservations Manager le 23 févr. 2022
Dear Anna, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and enjoyed our beautiful setting. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Rachel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Reservations Manager le 23 févr. 2022
Dear Rachel, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for the wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice place to stay!
We were happy with our stay at the Taplow House Hotel. Our bedroom was huge and the bed was very comfortable. Breakfast was tasty too. We enjoyed a few drinks in the lounge area by the open fire before bed - very pleasant.
Séjour de 1 nuit en décembre 2021
Réponse de Reservations Manager le 23 févr. 2022
Dear Alice, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and that you had an enjoyable break. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

8/10 Bien

Audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021