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Avis sur Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

3.5 out of 5
Embassy Suites Northwest Arkansas - Hotel, Spa & Convention
3303 Pinnacle Hills Pkwy, Rogers, AR

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 667 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 177 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1000." "

9,2/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Todd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tv volume was limited and made it hard for the hard of hearing. The coffee maker was broken
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Todd, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Kraig Pomrenke, GM

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Kaleigh Benton AFOM le 16 avr. 2024
Hi Megan!Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Sanaz

Voyage en famille
Les points forts : Équipements
Wonderful room. Great amenities and location.
Séjour de 1 nuit en avril 2024
Réponse de Kaleigh Benton AFOM le 12 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Monica

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Breakfast was very good. Walking distance to Top Golf. Easy freeway access. Hotel is well maintained.
Séjour de 2 nuits en avril 2024
Réponse de Kaleigh Benton AFOM le 12 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Heather

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay!
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Supervisor le 12 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

10/10 Excellent

Cyndy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The young man who checked us in was awesome and set the tone for a pleasant stay.
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
Dear Cyndy, Isn't it amazing that a hospitable welcome can make all the difference and set the stage for a great stay? Thank you for choosing us and for taking the time to sing our praises. We hope to host you again soon. Best, Kraig Pomrenke, GM

8/10 Bien

Kara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Supervisor le 8 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Katherine

2/10 Horrible

Erin

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Found socks in the room from previous guest and Roach matter in the bathroom
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Dear Erin, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Kraig Pomrenke, GM

4/10 Médiocre

Steve

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is very dated. Carpets are worn . Elevators were not working. Toilet was not clean. Ice machines were not working. Will not being coming back!
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear Steve, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kraig Pomrenke, GM

10/10 Excellent

Bonnie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to find and navigate staff was wonderful
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 23 mars 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Latonya

Voyage en famille
Les points forts : Équipements
everything is awesome
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Supervisor le 23 mars 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Friendly and courteous staff. Great breakfast.
Séjour de 2 nuits en mars 2024
Réponse de GM le 20 mars 2024
Dear David, It is wonderful to hear that you enjoyed your stay, our great breakfast, and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kraig Pomrenke, GM

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Supervisor le 19 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

8/10 Bien

wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very
Séjour de 2 nuits en mars 2024
Réponse de Kaleigh Benton AFOM le 13 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Monica

Voyage en famille
Quiet hotel comfortable beds. Nice lobby and good location.
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 mars 2024
Dear Monica, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
My parents needed a room near the elevator for connivence due to mobility issues and staff was very helpful thank you
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Supervisor le 3 mars 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Katherine

10/10 Excellent

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are nice and spacious. Nice property ans good service.
Séjour de 5 nuits en février 2024
Réponse de Kaleigh Benton AFOM le 24 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon!

10/10 Excellent

hillary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Kaleigh Benton AFOM le 24 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Best

10/10 Excellent

Hagit

Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 24 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and Professional and food was excellent
Séjour de 4 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Eric, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our food offerings and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Kraig Pomrenke GM

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very satisfying stsy
Séjour de 3 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Michael, We are thrilled that we provided you with a very satisfying stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kraig Pomrenke GM

8/10 Bien

Elisa, Nixa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is clean as was my room, but it smelled of mildew. Staff was friendly. Pool was clean but the floors get super slick which could be dangerous. I saw a few people slip as they walked in. The breakfast was probably one of the best I’ve seen at a hotel & included an omelet bar where a chef cooks it fresh. Lots of food options for kids & adults. Will be back next time I’m in town. Only issue is that it’s impossible to get them to answer the phone because the ringer is kept off it seems.
Séjour de 1 nuit en février 2024
Réponse de GM le 17 févr. 2024
Dear Elisa, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Kraig Pomrenke GM

10/10 Excellent

Helga

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds are always so comfortable. I love the spacious rooms. Only thing I would change is it is time to upgrade the bathroom that was in our room. It was very clean but the bathtub is starting to show some rust. Otherwise everything was wonderful and as expected.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 31 janv. 2024
Dear Helga, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. Your compliments and recommendations are greatly appreciated as they help us to continue to provide better guest experiences. We value your feedback very much and use it to monitor and improve our services. We look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 Excellent

Lindsey, Fort Smith

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property! Staff was friendly, rooms were clean, and we enjoyed our experience
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Lindsey, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kraig Pomrenke GM

8/10 Bien

Jane, Willis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
We stayed in the Spa Tower, it is very outdated but rooms are large and comfortable. The bed was nice, TVs were large, and the air conditioner worked great. The bathtub is not luxurious, it has a rough bottom and was not deep. The haircare/soaps are average, the hair dryer shorted out a few times. The location was amazing and convenient to shopping and dining. All in all, a good stay and great value.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 29 janv. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

10/10 Excellent

Darren

Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Supervisor le 25 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Supervisor le 24 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

6/10 Satisfaisant

Amanda

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The bed was hard as a rock. I could not get comfortable and didn't sleep well. The heating and air panel fell off the wall in the night twice. The hvac unit was very loud. The room was very clean however as well as the rest of the property.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 21 janv. 2024
Dear Amanda,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were less than exceptional. Your feedback will be shared as we continually strive to enhance the guest experience. We hope to welcome you again soon.Sincerely,Kraig PomrenkeGeneral Manager

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room was nice and clean.We picked this hotel for hot tub, pool and the buffet breakfast/ omelet station. It did not disappoint. Hot tub/pool were down for repairs. No discounts when amenities aren't working ?? No alerts???
Séjour de 1 nuit en janvier 2024
Réponse de GM le 21 janv. 2024
Dear Julie, Thank you for taking the time to write a review. I am delighted you enjoyed our hotel and high cleanliness standards, but I regret we disappointed you with our temporary pool closure. The repair was necessary to maintain the quality of the hotel and to serve our guests better. Additionally, I apologize for our lapse in communication; we clearly missed the mark. We value you as our guest and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Kraig Pomrenke GM

10/10 Excellent

Kaylee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NWA Best in Class Hotel
Attended a Comic Con with my child at the location and having a room to break up the day and spend the night made the overall experience better. Hotel was fantastic in everything they did and offered.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 16 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bien

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff, nice location, facility showing age
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Supervisor le 12 janv. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 Bien

Matthew

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Nice hotel, great staff, property starting to show
The hotel is nice, clean, staff is friendly. I had a room issue that required maintenance and they switched me quickly. The property is starting to show a little age in decorations, style, etc. Nothing major wrong, just a little older property.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 11 janv. 2024
Dear Matthew,Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us. Your compliments are greatly appreciated and we are grateful for your suggestions on areas where we can improve. Your review is valuable to us as it helps us monitor and enhance our guests' experience. We hope that you will visit us again soon. Thank you.Best,Kraig PomrenkeGeneral Manager

6/10 Satisfaisant

Travis

Séjour de 1 nuit en janvier 2024
Réponse de GM le 10 janv. 2024
Dear Travis,Thank you for choosing our hotel and taking the time to review your stay with us. We strive to deliver exceptional experiences and cannot wait to do so again when you return to the area.Sincerely,Kraig PomrenkeGeneral Manager

10/10 Excellent

Terri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 janv. 2024
Dear Terri,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

Linda

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NA
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk Supervisor le 1 janv. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
*
Nice stay. The only issue we had was related to bathroom supplies. The shampoo and conditioner bottles in the shower were empty and we noticed the typical complimentary lotions were missing. Not a show stopper but something we noticed.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 27 déc. 2023
Dear Kevin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your toiletries; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Kraig PomrenkeGeneral Manager

10/10 Excellent

Jeannie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk Supervisor le 30 déc. 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 Excellent

Breanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk Supervisor le 30 déc. 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bien

Silvia

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk Supervisor le 20 déc. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 Bien

Karen, Bartlesville

Les points forts : Propreté, personnel et service, équipements
While the area has some nice businesses we couldn't help but notice it was dark and not very welcoming. The total lack of outdoor Christmas decorations was noticed by us and some other guests alsoentioned it.
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Dear Karen,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property!
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Dear eric,We appreciate your high recommendation and welcome you to settle in again anytime. Thank you for choosing us.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

Whitney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Front Desk Supervisor le 6 févr. 2024
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bien

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk Supervisor le 20 déc. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

10/10 Excellent

Chassie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel! Wonderful customer service! Wonderful ambience!
Séjour de 1 nuit en décembre 2023
Réponse de GM le 9 déc. 2023
Dear Chassie,Thank you for your generous review! We strive to provide exceptional experiences for our guests and are delighted to hear that we delivered! I look forward to sharing your praise with our dedicated team members and hope we can welcome you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

Luz

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely the best Hotel to stay in Rogers
Séjour de 3 nuits en novembre 2023
Réponse de GM le 28 nov. 2023
Dear Luz,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well kept hotel and staff was excellent. The area had lots of restaurants and shopping centers nearby!
Séjour de 2 nuits en novembre 2023
Réponse de GM le 28 nov. 2023
Dear David,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon.Best,Kraig PomrenkeGeneral Manager

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top tier hotel!
This is always my first hotel choice when going to Northwest Arkansas. Comfortable beds, incredible breakfast, and close to everything.
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk Supervisor le 22 nov. 2023
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great, just lacking smart tv
Overall great, love that it's family friendly, just wish they have SMART tv ..this is important when staying with kids wherein most shows are casted from apps
Séjour de 1 nuit en novembre 2023
Réponse de GM le 21 nov. 2023
Dear Anonymous,We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our TVs. Thank you for your time in reviewing our hotel.Best,Kraig PomrenkeGeneral Manager

8/10 Bien

Erin

Séjour de 1 nuit en novembre 2023
Réponse de Front Desk Supervisor le 20 déc. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

6/10 Satisfaisant

Erik

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Great staff. The property is just dated. The rooms need renovations/redecorating. Toilet backed up (fixed within 30 minutes), rooms are a little dark, carpet/wallpaper are dated, caulking is moldy, ceiling has water damage, TVs are too small and very dark making them hard to watch. Bed was comfortable. Sofa bed was uncomfortable according to kids. Breakfast was solid.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 20 nov. 2023
Dear Erik,Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our accommodations did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future.Sincerely,Kraig PomrenkeGeneral Manager