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Avis sur Sheraton Baltimore Washington Airport Hotel - BWI

3.5 out of 5
Sheraton Baltimore Washington Airport Hotel - BWI
1100 Old Elkridge Landing Rd, Linthicum Heights, MD

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 137 avis sur 267." "
Note des voyageurs de 8 (Bien), d’après 65 avis sur 267." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 267." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 267." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 267." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Wendy, Nottingham

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great place to park and fly!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Harry

Séjour de 1 nuit en mars 2024

8/10 Bien

Reinaldo

Voyage en groupe
Les points forts : Propreté et personnel et service
Everything was ok/good
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jeanne

Voyage d’affaires
Les points forts : Équipements
Not much in the area
Séjour de 1 nuit en mars 2024

10/10 Excellent

JERMAINE, PHILADELPHIA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet
Séjour de 1 nuit en février 2024

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice dinner
Séjour de 1 nuit en février 2024

10/10 Excellent

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not the cleanest
Our room was very dirty. There was hair in the shower. Lots of stains on the carpet and sheets.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jennifer

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Monique, Cambridge

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay here was just one night. But it was a Great property. No issues at all.
Séjour de 1 nuit en décembre 2023
Réponse de Rickey Earles (General Manager) le 29 déc. 2023
Monique,Glad you enjoyed your stay. See you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was very comfortable, clean & the decor was lovely.
Séjour de 3 nuits en décembre 2023
Réponse de Rickey Earles (General Manager) le 26 déc. 2023
Julie,Glad to hear your room was comfortable and you enjoyed the decor! We look forward to seeing you again.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Braudytt

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay nowhere else but here when flying BWI
Great staff members, and wonderful shuttle service.
Séjour de 1 nuit en décembre 2023
Réponse de Rickey Earles (General Manager) le 26 déc. 2023
Dear Guest,Thank you for the shoutout! I agree with you, don't stay anywhere but here when you visit BWI. Thank you so much for the kind words about our staff and shuttle service.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Krista

Séjour de 1 nuit en décembre 2023
Réponse de Rickey Earles (General Manager) le 26 déc. 2023
Krista,Glad to see you enjoyed your stay. See you soon!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Bridjett

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Rickey Earles (General Manager) le 26 déc. 2023
Bridjett,Glad to see you enjoyed your stay and we hope to see you again soon! Safe travels!Thank you,Rickey EarlesGeneral Manager

6/10 Satisfaisant

Clemetine

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Checking in was upsetting
Séjour de 2 nuits en novembre 2023
Réponse de Rickey Earles (General Manager) le 26 déc. 2023
Clementine,I'm sorry check-in wasn't what you expected. Checking in is the first impression we have on all guests who stay with us so I understand the frustration if it doesn't go well. Hopefully you stay with us again so you can see that what you experienced isn't the norm.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Margaret

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Rickey Earles (General Manager) le 21 nov. 2023
Margaret,Thank you for the wonderful score from your stay! I am so happy to see you enjoyed it. We can not wait to see you again!Thank you,Rickey EarlesGeneral Manager

6/10 Satisfaisant

Ana

I had no problem with the hotel but the airline was BAD, very BAD. The hotel should investigate which airline it does business with so that its guests are satisfied. First I took a family trip alone for 3 nights which on Sunday we had a family reunion which I couldn't be there because spirit canceled our flight and instead of leaving at 7 at night as planned they put us at 10 in the morning On jet blue they gave us the option of looking for another flight but they were all with a stopover and we had to pay an excessive amount of money, in the end we had to return to Los Angeles as they put us at 10 in the morning and we missed the family reunion that was due which was the separate trip, we lost almost 1 day because there were 9 hours of difference between one flight and another. MY WORST EXPERIENCE I DO NOT RECOMMEND THIS SPIRIT AIRLINE, BAD VERY BAD
Séjour de 3 nuits en octobre 2023
Réponse de Rickey Earles (General Manager) le 21 nov. 2023
Ana,I am sorry you had a bad experience with the airline, but this review was for the hotel only. I am glad to see you say you didn't have a problem with the hotel, unfortunately your score doesn't reflect that though.Thank you,Rickey EarlesGeneral Manager

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Rickey Earles (General Manager) le 23 oct. 2023
Michael,So glad you enjoyed your stay! Hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Aminata

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No complaints!
It was amazing! We could have used more towels in the room but other than that it was great! I was able to watch a beautiful sunset from my room which was a great treat!
Séjour de 1 nuit en octobre 2023
Réponse de Rickey Earles (General Manager) le 23 oct. 2023
Aminata,Thank you so much for the great comments and I am so happy to hear you enjoyed your stay! You should see the sunset/sunrise in a couple weeks with the autumn foliage. It is amazing!Thank you,Rickey Earles General Manager

4/10 Médiocre

Mary

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté
Sticky restroom floor, entire restroom smelled like urine.
Séjour de 1 nuit en octobre 2023
Réponse de Rickey Earles (General Manager) le 21 nov. 2023
Mary,I am so sorry for this experience! I hope you called the front desk immediately as we would have either changed your room or sent someone up to clean it immediately. I understand cleanliness is very important and I am sorry this was your experience.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Christopher

Séjour de 1 nuit en octobre 2023
Réponse de Rickey Earles (General Manager) le 21 nov. 2023
Christopher,Glad to see you enjoyed your stay! See you next time!Thank you,Rickey EarlesGeneral Manager

2/10 Horrible

Kelly

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was just dirty. Run down. We stayed in room 311. Upon checking in the guy at the front desk finished his conversation with his coworker before checking us in. Made us feel like it was race related. We had 2 towels and 1 wash cloth for 2 people. Furniture was chipped and run down looking, musty smell to the room. Shower was hot and bed comfy. Other than that it was just a waste of $250. Never ever ever again.
Séjour de 1 nuit en octobre 2023
Réponse de Rickey Earles (General Manager) le 23 oct. 2023
Kelly,I am so sorry about your experience with us. This is far from the norm that people experience while staying with us! I know you said you would never stay with us again but I really hope you give us another chance so you can see that this experience was a fluke. I will be sharing your comments with my department heads sop we assure this does not happen to another guest.Thank you,Rickey EarlesGeneral Manager

4/10 Médiocre

Summer

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en septembre 2023
Réponse de Rickey Earles (General Manager) le 4 oct. 2023
Summer,I am sorry to see we did not meet your expectations during your stay. I am also sorry to see you did not leave any comments as we can not take the feedback and get better in the areas you did not like about your stay. When there are issues we ask that you please share them so we can use them to make ourselves better.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Shawnna

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Rickey Earles (General Manager) le 4 oct. 2023
Shawnna,I'm glad to see you enjoyed your stay! A 10 is a perfect score! Thank you so much and we hope to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

deirdre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoy the room! It was spacious, modern w/large TV and has a pillow top mattress! The amenities were pleasant. The price was very reasonable.I ha a very comfortable nights sleep. Would highly recommend and would stay again! Also the airport shuttle added a very nice touch!
Séjour de 1 nuit en septembre 2023
Réponse de Rickey Earles (General Manager) le 2 oct. 2023
Deirdre,So happy to see you have a wonderful stay! 10 out of 10 is always our goals for our guests! I hope we get some guest that are recommended by you as well as I hope to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Rickey Earles (General Manager) le 2 oct. 2023
Dear Guest,Thank you for the great score! Glad to see you enjoyed your stay!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Rachelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick stay
Check in was fast and efficient. I inquired about the amenities but was offered information about parking. The jacuzzi was small but empty. Peaceful and relaxing. My refrigerator in my room had items in it from the previous guest but otherwise my room was clean. I enjoyed my stay.
Séjour de 1 nuit en septembre 2023
Réponse de Rickey Earles (General Manager) le 2 oct. 2023
Rachelle,I am happy to see your stay was a 10! I am sorry about the refrigerator, I will speak with housekeeping as we need to ensure we are checking them in between each guest. I hope you come back soon!Thank you,Rickey EarlesGeneral Manager

8/10 Bien

Luis

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient airport location with shuttle service. No dining within walking distance Cold water not working
Séjour de 1 nuit en septembre 2023
Réponse de Rickey Earles (General Manager) le 2 oct. 2023
Luis,I am glad to see you enjoyed your stay. We do have a restaurant with room service on property. Rather than find somewhere to walk too. We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Netita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Netita,Thank you for the great score! We are so happy to hear that you enjoyed your stay with us!Thank you,Rickey EarlesGeneral Manager

8/10 Bien

Cherry, Dagsboro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing we didn’t like was we couldn’t get a free breakfast. For the price we paid we should not have to pay $20 extra! Ridiculous!
Séjour de 1 nuit en août 2023
Réponse de Rickey Earles (General Manager) le 11 sept. 2023
Cherry,I am sorry you feel that way about the breakfast. We have a hot buffet of freshly made food. Usually the breakfast you get for free at hotels is prepackaged and/or frozen. We are a full service hotel, so breakfast is not complimentary. That is for the limited service hotels. I assure you our breakfast is worth the price, it is very good.Thank you,Rickey EarlesGeneral Manager

6/10 Satisfaisant

Majed

Voyage d’affaires
Séjour de 1 nuit en août 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Majed,I'm sorry to see your stay with us was not up to par with our standards. We hope you stay with us again so we can make sure that 6 gets turned upside down to a 9, or even better let's make it a 10!Thank you,Rickey EarlesGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Shower too hot, but bed very comfortable.
We struggled with the boiler system, keeping the water at a consistent temperature. Hot water kept coming out of the cold in the shower and the sink. But the bed was very comfortable.
Séjour de 1 nuit en juillet 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Dear Guest,I am sorry for your experience. There is nothing better than a shower at the right temperature that makes you not want to get out. Especially when you are not paying the water bill! I hope you give us another chance the next time you are in town so you can see that we have fixed this issue and you can enjoy your shower next time.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Keinddrelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great time away from our children
Séjour de 1 nuit en juillet 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Keinddrelle,As a parent myself, I understand making the most of your time without the kids. We are thankful you chose to stay with us and we hope to see you again.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Keinddrelle

Séjour de 2 nuits en juillet 2023
Réponse de Rickey Earles (General Manager) le 11 sept. 2023
Keinddrelle,I am so happy to see your stay was a 10!Thank you,Rickey EarlesGeneral Manager

8/10 Bien

Carol

Séjour de 1 nuit en juillet 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Carol,Thank you for the kind score! We hope you stay with us again the next time you are in BWI.Thank you,Rickey EarlesGeneral Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Dear Guest,We appreciate you taking the time to score your most recent stay. Although, we would have liked to see your stay be worth a 10, we thank you for the 8!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Taquita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This will be my first and only options when I return to Baltimore.
Séjour de 1 nuit en mai 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Taquita,We will be here waiting for you to return! Can't wait to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Ursula

Séjour de 1 nuit en juin 2023
Réponse de Rickey Earles (General Manager) le 24 août 2023
Ursula,Thank you for your kind score! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

4/10 Médiocre

Ahmed

Voyage en famille
Les points faibles : Propreté et personnel et service
Rooms are that clean.
Séjour de 1 nuit en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Ahmed,I am sorry your stay was not what you expected and only felt as if it was worth a 2. I hope you give us another chance the next time you are in the area so we can change your mind.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

melissa

Séjour de 1 nuit en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Melissa,Thank you for the awesome score from your awesome stay!Thank you,Rickey EarlesGeneral Manager

4/10 Médiocre

Arbarette

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Hotel Staff
Hotel staff were unprofessional and rude
Séjour de 2 nuits en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Arbarette,I am sorry you feel this way about your stay. If you could please contact me to share more details with me that would be great. That way I can use your feedback as a coaching and training opportunity.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Sherri, Cedar Park

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Sheraton BWI Hotel Staff provided exemplary service during our stay in Baltimore. The hotel was close to the airport, but was quiet and had a convenient shuttle service to the airport. We were a short drive to Baltimore and Washington DC for sightseeing adventures. I would give this hotel a 10 star rating.
Séjour de 3 nuits en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Sherri,Thank you so much for the kind words! We focus on clean rooms and friendly smiles! We hope to see you again the next time you are in the area so we can provide you another great stay.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Séjour de 1 nuit en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Linda,Thank you for the great comment! We strive to be a great hotel and for our guests to feel the same way.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Ronisha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love everything about this hotel
Séjour de 3 nuits en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Ronisha,So glad to see your stay was a 5 out of 5! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

8/10 Bien

Amellis Y

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Hotel, convenient to everything, clean
Séjour de 3 nuits en mai 2023
Réponse de Rickey Earles (General Manager) le 17 mai 2023
Daniel,So happy to see that you enjoyed your stay! We look forward to seeing you again the next time you are in the Baltimore area.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté et personnel et service
Though it seemed off the beaten path, it has many options onsite and near by. The shuttle service is terrific and the staff very knowledgeable and friendly.
Séjour de 2 nuits en mai 2023
Réponse de Rickey Earles (General Manager) le 17 mai 2023
Heather,I'm really excited to see that you enjoyed your stay and enjoyed your time with us. Our shuttle service is such a great amenity that we provide to our guest and our staff is top-notch, as you experienced. We hope to see you again when your travels bring you back to the area.Thank you,Rickey EarlesGeneral Manager

10/10 Excellent

Ashley

Séjour de 1 nuit en mai 2023
Réponse de Rickey Earles (General Manager) le 31 mai 2023
Ashley,Thank you for taking the time to leave a comment about your stay. We are glad to see you enjoyed your stay.Thank you,Rickey EarlesGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Needs Better manners
The room was nice but i was disappointed to see there was no microwave in the room. When i checked in noone addressed me upon walking in and when i handed my ID to the gentelman he put it on the table.instead of handing it back to me.
Séjour de 1 nuit en avril 2023
Réponse de Rickey Earles (General Manager) le 2 mai 2023
Guest,I am sorry, our rooms do not have microwaves in them. There is however a microwave on each elevator landing for the guests to use. I am also very sorry about your experience ay check-in. We pride ourselves in having excellent customer service and this is not providing excellent customer service. We will use your comments as a coaching and training tool for our staff to ensure this does not happen again.Thank you,Rickey EarlesGeneral Manager