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Avis sur The Westin Atlanta Airport

4 out of 5
The Westin Atlanta Airport
4736 Best Road, College Park, GA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 682 avis sur 1249." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 1249." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1249." "
Note des voyageurs de 4 (Médiocre), d’après 91 avis sur 1249." "
Note des voyageurs de 2 (Horrible), d’après 138 avis sur 1249." "

8,6/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
zz
Séjour de 1 nuit en mai 2023
Réponse de Ray le 15 mai 2023
Thank you choosing the Westin Atlanta Airport. There are many hotels in the area and we are delighted that you chose us. Hope to welcome you back soon.

6/10 Satisfaisant

Caroline

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Le prix du buffet est très cher pour l'offre de repas
Séjour de 3 nuits en avril 2022
Réponse de Ray le 11 avr. 2022
Thank you for staying at The Westin Atlanta Airport. On behalf of the staff we appreciate your business and hope you will stay with us again.

10/10 Excellent

Giovanni

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel - room was comfortable. Staff were professional and accommodating.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 17 avr. 2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

VELVET

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I JUST FEEL PARKING IS VERY EXPENSIVE ESPECIALLY IF YOU HAVE A LONG STAY I AM JUST NOT USE TO HAVING TO PAY FOR PARKING
Séjour de 1 nuit en avril 2024
Réponse de Ray le 15 avr. 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business. We do charge a daily parking rate that is comparable to the other full service hotels in the area.

10/10 Excellent

Jim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport and super clean.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 15 avr. 2024
On behalf of the entire staff here at The Westin Atlanta Airport, we sincerely hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the elevator. Simple pleasure. Room service individual was EXTREMELY accommodating, kind and pleasant. He deserves a raise.
Séjour de 1 nuit en avril 2024
Réponse de Ray le 15 avr. 2024
On behalf of the staff here at the Westin Atlanta Airport, we "Thank You" for the very nice comments. We will certainly pass them along to the room service team.

2/10 Horrible

Nicole

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My room had to be changed the air conditioning didn’t work . The next room they gave us old candy was on the floors . No one came and cleaned our room when I asked several times . I stayed here before . I will never stay here again
Séjour de 3 nuits en avril 2024
Réponse de Ray le 15 avr. 2024
On behalf of the staff, we sincerely apologize. There is no excuse for the A/C to not be working and for the room to not be serviced. We will address your comments with the staff immediately.

10/10 Excellent

Avis

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love it
Séjour de 1 nuit en avril 2024
Réponse de Ray le 15 avr. 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate your business and hope to welcome you back the next time you are in Atlanta.

8/10 Bien

Sarah

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Personnel et service et équipements
Lobby area looks great and service is excellent. Unfortunately my bathroom was out dated and not very clean. There was mold in the shower and hair in various places of the bathroom. The air conditioner was noisy and kept waking me up. Room service was prompt; food was average. It was ok for one night, but I would not stay longer than that.
Séjour de 1 nuit en avril 2024
Réponse de Ray le 11 avr. 2024
Thank you for staying with us and for the feedback. We will address these issues with our housekeeping and engineering teams. We do appreciate your business and hope to see you again.

10/10 Excellent

kimberly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable beds. Clean rooms. The shuttle bus was a little late behind picking us up from the airport but thats better than them not showing up at all. Even though the parking was just a few dollars more for parking. I felt beeter about it, because its in a gated area.
Séjour de 1 nuit en avril 2024
Réponse de Ray le 11 avr. 2024
Thank you for the nice comments. On behalf of the staff here at The Westin, we appreciate your business and hope to welcome you back soon.

10/10 Excellent

kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ray le 11 avr. 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

8/10 Bien

Kathereen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ray le 11 avr. 2024
On behalf of the staff at The Westin Atlanta Airport, we "Thank You" for your business. Hope to welcome you back the next time you visit Atlanta.

10/10 Excellent

Yvette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff and service. Room was immaculately clean. Will visit again God willing.
Séjour de 2 nuits en avril 2024
Réponse de Ray le 9 avr. 2024
On behalf of the staff here at the Westin Atlanta Airport, we "Thank You" for your business. We hope to welcome you back soon.

10/10 Excellent

deon

Les points forts : Propreté et personnel et service
Very good
Séjour de 2 nuits en avril 2024
Réponse de Ray le 9 avr. 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

8/10 Bien

Staneisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ray le 9 avr. 2024
Thank you for staying with us. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed my stay very pleasant and staff was helpful and nice
Séjour de 1 nuit en avril 2024
Réponse de Ray le 8 avr. 2024
Thank you for choosing the Westin Atlanta Airport for your stay. We appreciate you and hope to welcome you back in the near future.

10/10 Excellent

Rosalie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean! Room smelled fresh, and very modern. Staff is very friendly and professional. Parking was easy, but could use an exit sign. Overall, a very positive experience
Séjour de 1 nuit en avril 2024
Réponse de Ray le 8 avr. 2024
Thank you for the nice comments. On behalf of the staff here at the Westin Atlanta Airport, we appreciate your business and hope to welcome you back soon.

10/10 Excellent

Courtney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay here at the Westin! The indoor pool was amazing. The bed and pillows were very comfortable and clean. The tub was slow to drain, maybe they should update the bathroom to just showers. I don’t know? The elevator was always working, the lobby was most definitely a vibe. The huge gigantic flat screen TV was a plus! My daughter and I came here for a quick Spring Break getaway! The only downside was we didn’t request a top floor room with a great view! We will come back!
Séjour de 1 nuit en avril 2024
Réponse de Ray le 8 avr. 2024
Thank you so much for the nice comments. We are delighted that you and your daughter had a great stay. Thank you for choosing Westin.

10/10 Excellent

Elie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel may be one of the nicest I’ve stayed in. The staff were professional and kind and my room was clean and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Ray le 8 avr. 2024
On behalf of the staff, we sincerely appreciate the nice comments. We "Thank You" for your business and hope to welcome you back soon.

2/10 Horrible

Brittney, Auburn

Les points faibles : Personnel et service
We were told the shuttle would pick up and 15min and 45min mark every hour. We arrived at 12am, from long travel day with a 2 and 5 year old. 15 min mark comes. No shuttle. I called at 12:20, was told it would be there in 2 mins. It never came until 45 after. Then, 1 front desk staff checking in a line of people. We got to our room at 1:36am.. the second desk personnel didn’t come out until we started complaining because the line was so long and moving so slowly.
Séjour de 1 nuit en avril 2024
Réponse de Ray le 8 avr. 2024
On behalf of the staff, we sincerely apologize for the inconvenience. We do try to stay on schedule but there is lot of construction going on at The South terminal that sometimes affects our schedule.

6/10 Satisfaisant

Brian

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ray le 4 avr. 2024
Thank you for staying with us. On behalf of the entire staff, we appreciate your business and hope to see you again soon.

10/10 Excellent

jeanette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel. Room was very comfortable and clean. Enjoyed our brief stay there.
Séjour de 1 nuit en avril 2024
Réponse de Ray le 3 avr. 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and bright, very appealing, and a SUPER COMFY BED!!
Séjour de 1 nuit en avril 2024
Réponse de Ray le 3 avr. 2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we "Thank You" for your business and hope to welcome you back soon.

10/10 Excellent

Bobby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Snack bar was pricey.
Séjour de 2 nuits en mars 2024
Réponse de Ray le 1 avr. 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Joshua, Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 1 avr. 2024
On behalf of the staff at The Westin Atlanta Airport, we "Thank You" for your business. We hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Shan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to travel, better environment
Séjour de 1 nuit en mars 2024
Réponse de Ray le 29 mars 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Serene

Séjour de 4 nuits en mars 2024
Réponse de Ray le 18 avr. 2024
On behalf of the staff her at the Westin Atlanta Airport, we "Thank You" for your business. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

DELVINA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ray le 29 mars 2024
On behalf of the entire staff here at The Westin Atlanta Airport, we "Thank You" for your business. We hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

amber nicole, Columbia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean room, comfortable bed, and friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 27 mars 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Selbi

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Great friendly staff. Clean property
Séjour de 2 nuits en mars 2024
Réponse de Ray le 25 mars 2024
Thank you for staying at the Westin Atlanta Airport. One behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

Melisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Ray le 26 mars 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

6/10 Satisfaisant

Catherine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ray le 26 mars 2024
On behalf of the entire staff, we appreciate your business. We hope to welcome you back the next time your travels bring you to Atlanta.

8/10 Bien

Rob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant staff. Good breakfast. Overloaded shuttle van to airport but it’s close.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you aback soon.

10/10 Excellent

James, Whitby

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent hotel next to the airport. The bed was comfortable.
Séjour de 3 nuits en mars 2024
Réponse de Ray le 25 mars 2024
On behalf of the staff at The Westin Atlanta Airport, we sincerely appreciate your business. Hope to welcome you back the next time you visit Atlanta.

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed was wonderful. Big, fluffy comfort.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
Thank you for staying at The Westin Atlanta Airport. One behalf of the staff we appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.

8/10 Bien

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate your business and hope to welcome you back in the near future.

10/10 Excellent

Mark

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
Thank You for staying at the Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

Lisa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After traveling halfway across the world with still another flight to go, we decided to book a room at the Westin. The location is convenient for travelers, and the hotel offers complimentary shuttle service from the airport. We arrived well before our 3pm check in time and were still offered a room right away. The room itself was clean, comfortable beds, lots of towels and had everything you needed for a relaxing stay. Plenty of complimentary water and staff was very friendly and helpful. If ever we have a lengthy layover again, we are staying here!
Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
On behalf of the staff here at The Westin Atlanta airport, WE "thank you " for your business and the nice comments. We will be sure to pass them along to the team.

2/10 Horrible

Sneha

Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
On behalf of the entire staff, we sincerely apologize that you were not happy with your stay. Were there any specific issues that you experienced that we could address with our team?

10/10 Excellent

Rikesia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smooth check-in
Séjour de 1 nuit en mars 2024
Réponse de Ray le 25 mars 2024
Thank you for staying at the Westin Atlanta Airport. On behalf of the team, we appreciate your business and hope to have the opportunity to serve you again.

10/10 Excellent

Sandy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant waiters/waitresses were so nice! They found out my daughter was there for a cheer comp and surprised her with a cheesecake and wrote good luck on the plate! They made her night!
Séjour de 1 nuit en mars 2024
Réponse de Ray le 22 mars 2024
On behalf of the entire staff here at The Westin Atlanta Airport, we "Thank You" for the nice comments. We appreciate your business and hope to welcome you back next year.

6/10 Satisfaisant

Mario

Les points forts : Propreté et équipements
Pool was dirty
Séjour de 2 nuits en mars 2024
Réponse de Ray le 21 mars 2024
On behalf of the staff, we apologize for the inconvenience. We are currently in the process of cleaning and painting the pool and the fitness canter. We do appreciate your business and hope to see you again soon.

8/10 Bien

Hui

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ray le 19 mars 2024
On behalf of the entire staff. we "Thank You" for staying at The Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

6/10 Satisfaisant

William, Spring Hill

Les points forts : Propreté
I stayed at the Westin the day before I flew out for spring break and the day after I got back. Used the long term parking. That was $225.00 on top of the almost $400.00 I paid for two nights stay! Both times the dining service was horrible! Waiters and waitresses were lazy, didn’t pay attention to any of the customers needs on both occasions! My second nights stay my shower didn’t work! Had to play with it for almost 10 minutes to get it working! Told the guy at the from desk upon checkout and he said “Oh… Ok… Sorry….
Séjour de 1 nuit en mars 2024
Réponse de Ray le 19 mars 2024
On behalf of the staff, we sincerely apologize for the inconvenience. We will address the restaurant service issues with the restaurant manager.

2/10 Horrible

Cassandra

Séjour de 1 nuit en mars 2024
Réponse de Ray le 19 mars 2024
On behalf of the entire staff, we apologize that you did nit have a great stay. Were there any specific issues that you experienced that we could address with the team?

10/10 Excellent

Belen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo súper Chevere… muy agradable la estadía y súper limpio los cuartos y el hotel… sin olvidar el comedor y la comida súper rico.
Séjour de 2 nuits en mars 2024
Réponse de Ray le 17 mars 2024
Thank you for the nice comments. We will pass them on to our staff. We appreciate your business and hope to welcome you back soon.

2/10 Horrible

Kelly

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very old bathroom horrible stains on sheets and carpet thin walls room service wasn’t good at all the staff was really nice
Séjour de 2 nuits en mars 2024
Réponse de Ray le 17 mars 2024
On behalf of the entire staff, we sincerely apologize that you did not have an enjoyable stay. We will review your comments with the staff so that we can improve our product and service.

10/10 Excellent

karli

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. This is the second time we have stayed there and we will stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 17 mars 2024
Thank you for staying at The Westin Atlanta Airport. There are many hotel options in the area to choose from and we are delighted that you chose Westin.

8/10 Bien

Allison

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was clean and comfy -- the bar and restaurant in the lobby are overpriced and the food isn't great.
Séjour de 1 nuit en mars 2024
Réponse de Ray le 15 mars 2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and your honest feedback which we will pass on to the Chef. We hope to welcome you back in the near future.

10/10 Excellent

Elie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honestly this may be the nicest hotel I’ve ever stayed in. The staff were very friendly, everything was clean, and the free shuttle to the airport is such a good bonus!
Séjour de 1 nuit en mars 2024
Réponse de Ray le 14 mars 2024
Thank you for staying at the Westin Atlanta Airport. We appreciate the nice comments. Hooe to welcome you back the next time your travels bring you to Atlanta.