Avis sur Americas Best Value Inn & Suites Anchorage Airport
Americas Best Value Inn & Suites Anchorage Airport
4360 Spenard Rd, Anchorage, AK
Avis
4,4
4,2/10
Propreté
5,6/10
Personnel et service
4,4/10
Équipements
3,8/10
Infrastructures et conditions de l’hébergement
4,6/10
Écoresponsabilité
Avis
29 juin 2023
Séjour de 1 nuit en juin 2023
Réponse de Manager le 30 juin 2023
Hello Romy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
8/10 Bien
joyce
17 avr. 2024
joyce
Séjour de 1 nuit en avril 2024
Réponse de j le 18 avr. 2024
Thank you for staying with us and your feedback. Have a nice trip.
2/10 Horrible
Kevin
Voyage en famille
14 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Kevin, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please feel free to address your concerns directly with our management team for further assistance. Thank you for sharing your feedback with us.
6/10 Satisfaisant
joyce
11 avr. 2024
joyce
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello joyce, We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable and will be shared with the team for improvement. If there is anything further you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.
6/10 Satisfaisant
joyce
Voyage en famille
11 avr. 2024
joyce
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello joyce, We appreciate your feedback on our accessibility, and we apologize for any inconvenience experienced during your stay. We encourage guests with specific needs to inform us in advance to better assist with room allocation. Your comments will help us improve our services for future guests.
10/10 Excellent
Billy
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Billy
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Billy,We are pleased to hear that you had a satisfactory experience at our hotel. If you have any further feedback or suggestions to share, do not hesitate to reach out to us. We appreciate your valuable input and hope to welcome you back in the future.
2/10 Horrible
Mark
Voyage en groupe, Voyage d’affaires
6 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Réponse de James le 7 avr. 2024
I am sorry to hear that and your feedback helps us to make a better hotel.
2/10 Horrible
Tzvetanka
Voyage en famille
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tzvetanka
Séjour de 1 nuit en mars 2024
Réponse de James le 31 mars 2024
I am sorry to hear that one of two buildings burnt down but one building is in operating condition.
8/10 Bien
Crystal
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements
Crystal
Séjour de 1 nuit en mars 2024
Réponse de James le 25 mars 2024
Thank you for staying with us and your feed back.. Have a nice trip.
10/10 Excellent
Julian
Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julian
Séjour de 1 nuit en février 2024
Réponse de James le 21 mars 2024
Thank you for staying with us and good feed back. Have a nice trip.
2/10 Horrible
Stuart
14 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Stuart
Réponse de James le 15 mars 2024
Yes, we have two separate buildings and we are in operating the hotel with 61 units building since 42 units building bunt down.
6/10 Satisfaisant
Payton
11 mars 2024
Payton
Séjour de 1 nuit en mars 2024
Réponse de j le 1 avr. 2024
Thank you for staying with us and your feedback.
2/10 Horrible
Devin
Voyage en groupe
18 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devin
Séjour de 2 nuits en février 2024
Réponse de J le 19 févr. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel.
4/10 Médiocre
Zachary
Voyage en couple
3 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Zachary
Séjour de 2 nuits en janvier 2024
Réponse de J le 3 févr. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel
2/10 Horrible
Theodore
Voyage en groupe
17 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theodore
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Theodore, We apologize for any inconvenience you experienced during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we apologize if there were any oversights. We appreciate your feedback regarding the noise, and we will look into implementing further measures to enhance soundproofing. We value your input and hope you will consider staying with us again in the future.
2/10 Horrible
kim
15 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
kim
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello kim, We're sorry to hear about your experience. We appreciate your feedback and will share it with our housekeeping team for immediate improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more enjoyable stay.
2/10 Horrible
Brian
15 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Brian, We apologize if your experience with our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We value your feedback and strive to provide the best possible experience for all our guests.
6/10 Satisfaisant
Marie
14 janv. 2024
Marie
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Marie, We appreciate you choosing our hotel for your stay. Your satisfaction is important to us, so we encourage you to reach out to us directly with any feedback or concerns you may have had during your stay. We value your input and want to ensure a positive experience for all of our guests.
6/10 Satisfaisant
Jason
11 janv. 2024
Jason
Séjour de 10 nuits en décembre 2023
Réponse de Manager le 13 janv. 2024
Hello Jason,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found your room to be quiet and solid. It's always a pleasure to provide a comfortable experience for our guests. We appreciate your feedback and hope to welcome you back again in the future.
6/10 Satisfaisant
Jessica
8 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Jessica, We appreciate you choosing our hotel for your recent stay. We would like to hear more about your experience to better understand how we can improve. Please reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future for an even better experience.
6/10 Satisfaisant
Park
23 déc. 2023
Park
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Park,We apologize if your stay did not meet your expectations. We would appreciate it if you could kindly reach out to us with any specific concerns or feedback you may have had during your stay. We value your input and would like the opportunity to address any issues. Thank you.
2/10 Horrible
LaDonnia
20 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
LaDonnia
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello LaDonnia, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Guest satisfaction is important to us, and we appreciate your observations regarding the inside door locks and carpets. We will ensure that this information is shared with our team for further improvements.
4/10 Médiocre
Thomas
14 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Réponse de Manager le 7 févr. 2024
Hello Thomas, We're sorry to hear that your experience at our hotel didn't meet your expectations. We encourage you to reach out to our hotel directly so that we can address any specific concerns or issues you may have had. We appreciate your feedback and hope to have the opportunity to improve your impression in the future.
2/10 Horrible
Mark, Wasilla
4 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Mark, We're sorry to hear about the inconveniences you experienced during your stay. We appreciate your feedback and would like to address your concerns directly. Kindly contact our management team, who will be happy to assist you further. Thank you for bringing these issues to our attention.
2/10 Horrible
Eric
25 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Eric,We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address your concerns and improve our services. We value your opinion and would love the opportunity to make it right.
2/10 Horrible
Jillian
19 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jillian
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Jillian,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to have had you as our guest. If you have any specific feedback or suggestions, kindly reach out to us directly so that we can address any concerns. We hope to welcome you back in the future and provide an exceptional experience. Safe travels!
8/10 Bien
Shawn
19 nov. 2023
Les points forts : Propreté
Shawn
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Shawn,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.
2/10 Horrible
Jerod
11 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerod
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Jerod, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. It is important to us that all our guests have a comfortable and pleasant stay. Your feedback will be shared with the relevant departments for immediate improvement. Should you have any further concerns, we recommend contacting our management directly for assistance.
2/10 Horrible
Michael
11 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en novembre 2023
Réponse de J le 11 nov. 2023
I am sorry that happed to you and your feed back helps us to make a better hotel.
10/10 Excellent
Chad
7 nov. 2023
Les points forts : Propreté et personnel et service
Chad
Séjour de 1 nuit en août 2023
Réponse de Manager le 11 nov. 2023
Hello Chad,Thank you for taking the time to leave a positive review of your recent stay at our hotel. We are delighted to hear that you had a great experience. It is our utmost pleasure to provide exceptional service and exceed our guests' expectations. We appreciate your kind words and are grateful for your recommendation. Please let us know if there is anything else we can assist you with.
2/10 Horrible
Opal
Voyage en famille
5 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible place
Opal
Séjour de 2 nuits en août 2023
Réponse de Manager le 8 nov. 2023
Hello Opal,Thank you for sharing your experience with us. We take matters of safety and cleanliness very seriously, and we apologize for any inconvenience caused. Our team strives to maintain a secure and hygienic environment, although unforeseen incidents can occur. We recommend guests reach out to our management team directly to address any concerns or incidents during their stay. Your feedback helps us improve, and we regret any disappointment caused.
2/10 Horrible
Joey
29 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joey
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Joey, Thank you for sharing your feedback with us. We appreciate your thoughts and apologize for any inconvenience you may have experienced during your stay. We will take your comments into consideration to improve our services. Should you have any further concerns, please feel free to contact our management.
2/10 Horrible
Casey
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage d’affaires
29 oct. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Casey, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the cleanliness issues with our housekeeping team to ensure this does not happen again. Regarding the door lock, we apologize for any inconvenience caused and will investigate this matter further. Thank you for bringing it to our attention.
8/10 Bien
Elaina
Voyage en groupe
23 oct. 2023
Les points forts : Personnel et service et équipements
Elaina
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Elaina,Thank you for your kind feedback! We're delighted to hear that you enjoyed our friendly staff, well-equipped room, and unique apartment-style layout. We hope to welcome you back soon for another wonderful experience.
2/10 Horrible
Andrew
7 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Book elsewhere n Anchorage
Andrew
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 10 oct. 2023
Hello Andrew, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
6/10 Satisfaisant
David
Voyage en couple
4 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 6 oct. 2023
Hello David, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
2/10 Horrible
Bridget
4 oct. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bridget
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 6 oct. 2023
Hello Bridget, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2/10 Horrible
Voyageur vérifié
Voyage en famille
28 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Criminals only please
Voyageur vérifié
Séjour de 14 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
2/10 Horrible
Mark
Voyage en couple
24 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en septembre 2023
Réponse de j le 25 sept. 2023
I am sorry to hear that hotel did not meet you expectation and your feed back helps us to improve the hotel.
4/10 Médiocre
Phillip
Voyage d’affaires
22 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Phillip
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Phillip,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
2/10 Horrible
Darla, Cedar City
22 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darla
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 24 sept. 2023
Hello Darla,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
6/10 Satisfaisant
Brad
Voyage en famille
21 sept. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Brad
Séjour de 2 nuits en août 2023
Réponse de Manager le 23 sept. 2023
Hello Brad,Thank you for being a valued guest and for providing us the feedback regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
4/10 Médiocre
Daniel E
20 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel E
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hello Daniel E ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Bien
John
18 sept. 2023
John
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hi John,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.
4/10 Médiocre
Marjorie
17 sept. 2023
Marjorie
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 20 sept. 2023
Hello Marjorie,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 Excellent
John
Voyage d’affaires
17 sept. 2023
Les points forts : Équipements
John
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 18 sept. 2023
Hello John,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
4/10 Médiocre
Jennifer
Voyage en couple
16 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jennifer
Réponse de Manager le 19 sept. 2023
Hello Jennifer ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
6/10 Satisfaisant
Glenn
16 sept. 2023
Les points forts : Propreté et confort de la chambre
Good place for a good price
Glenn
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello Glenn,Know that your voice is of tremendous importance to us and we value your comments about our staff and your insights regarding our towels. We appreciate you taking the time to share your experience.
2/10 Horrible
Brian
15 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en septembre 2023
Réponse de j le 15 sept. 2023
I am sorry that hotel did not meet your expectation but we do not accommodate our guests in burned building. Your feed back helps us to improve the hotel.
6/10 Satisfaisant
Ar rahman
13 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ar rahman
Séjour de 1 nuit en septembre 2023
Réponse de j le 15 sept. 2023
Thank you for staying with us. Have a nice day.