Suite, 2 chambres | Literie de qualité supérieure, surmatelas, bureau, rideaux occultants
Vérifier la disponibilité

Avis sur TownePlace Suites by Marriott Bethlehem Easton/Lehigh Valley

2.5 out of 5
TownePlace Suites by Marriott Bethlehem Easton/Lehigh Valley
3800 Easton/Nazareth Highway, Easton, PA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 126 avis sur 241." "
Note des voyageurs de 8 (Bien), d’après 74 avis sur 241." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 241." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 241." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 241." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

stephane

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Ménage moyen il restais du café dans la machine avec du moisi dessus, le lave vaisselle ne fonctionne pas malgré 2 demande à la réception bref çà fait quelque années que je vais à cet hotel et il est temps de changer
Séjour de 9 nuits en juin 2022
Réponse de Kenneth Nerger - General Manager le 8 août 2022
Thank you for bringing these matters to our attention. The issues you experienced are below our standards of service and we will be looking further into them. I appreciate you taking the time to share your feedback and we hope to have you join us again soon.

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I've stayed here before but never really had a problem. This stay was different. As I always do, I check my mattress for bugs, spray everything down with lysol, etc. Even with all of that, I was bitten by something every night that I was there. Very disappointed THIS time.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Met my expectations
Séjour de 2 nuits en avril 2024

10/10 Excellent

Dennis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff, we loved the setup!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Claudia

Voyage en famille
Les points forts : Propreté et personnel et service
The staffs are very kind but the property is a little old, the swimming pool water is cold.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super kind and very helpful. Easy laundry room and quick walk to market for food. Breakfast in the morning was decent and hot coffee available all day. Room was clean and comfy!
Réponse de Leonor, Operations Manager le 29 mars 2024
Dear Laura, Thank you for being our guest and for your review! We hope to see you again!

8/10 Bien

Matthew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A litle outdated but clean and comfortable. Pool and hot tub were perfect.
Séjour de 1 nuit en février 2024
Réponse de Leonor, Operations Manager le 26 févr. 2024
Dear Matthew, Thank you for your review and for being our guest! We look forward to having you as our guest in the future!

2/10 Horrible

THOMAS

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wouldn’t stay there ever again. Staff doesn’t do anything and nor did they care when people are getting drunk and being ridiculously loud all hours of the night. Did not sleep at all. Don’t waste ur money here. When I told the person at the front about the loud noise she said oh you hear them being loud too ? lol last time I check staff is supposed to keep their customers in check so the rest of us responsible adults with small child can get some sleep.
Séjour de 1 nuit en février 2024
Réponse de Leonor, Operations Manager le 26 févr. 2024
Dear Thomas, Thank you for your review. I am sorry that your stay was not a good one. Your experience was below our standards. I will be communicating with the front desk staff to ensure that the issues you experienced do not occur again in the future.

6/10 Satisfaisant

Tammy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The location of this place is great. It’s near a lot of restaurants and stores. There is a Wawa basically in the same parking lot, which is nice. And it’s just 13 minutes from downtown Easton. We booked a suite with 1 queen bed and a pull out sofa bed. The listing said it sleeps 4. I figured my husband and I could sleep in the queen and our 2 daughters would take the sofa bed. The bed in the bedroom was definitely not a queen. It hardly seemed like a full bed. We pulled out the sofa bed and that was even smaller. Definitely not big enough for two people to sleep comfortably, even two kids. Luckily there were stores down the road and I ordered an air bed for pickup. So I took the air bed, my husband and our 5 year old took the full and our 11 year old slept on the sofa bed. For the price of what you pay for a room you don’t expect to have to go out and get an air bed when it says that it sleeps 4. That was disappointing. The pool and hot tub were nice, but the pool was way too warm and the hot tub wasn’t hot enough. The pool felt like a hot tub. My 5 year old’s cheeks were bright red. I got in the pool and became slightly light headed and decided we needed to all get out. Breakfast was a bust. It is pretty much a continental breakfast. There were mediocre premade breakfast sandwiches in a warmer and mini quiches that were also probably from the freezer. The waffle maker didn’t work. The toaster wasn’t working so I couldn’t even warm up a bagel. Other than that, there was

10/10 Excellent

NRI Distribution

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Housekeeping Staff!
Séjour de 3 nuits en janvier 2024
Réponse de Leonor, Operations Manager le 12 févr. 2024
Thank you for your feedback! We look forward to your next stay with us!

4/10 Médiocre

Fabiola

Les points forts : Personnel et service
Les points faibles : Propreté
La cortina del baño olia muy mal no la habian cambiado desde hace mucho tiempo, la ropa de cama con mucho cabellos y sucia no las cambian cuando limpian el cuarto, en limpiaza muy mal
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The pool and hot tub were clean and warm. Our room was clean and comfortable and the staff was friendly.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Christine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean, and breakfast included was great!
Séjour de 1 nuit en novembre 2023
Réponse de Operations Manager le 28 nov. 2023
Hi Christine, Thank you for being our guest! We are so happy to see that you enjoyed your stay. We hope to have you back soon!

10/10 Excellent

Brian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No sound proofing between floors
Place was above average but the sound proofing was terrible. The people above us must have had a herd of cattle in the room. Banging, stomping, it was all night. Worst night I have ever had and I travel a lot.
Séjour de 1 nuit en novembre 2023
Réponse de Operations Manager le 28 nov. 2023
Hi Brian, Thank you for being our guest! We are so happy to hear that you enjoyed your stay. We hope to have you back soon!

8/10 Bien

Anne E

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is perfect close to freeway and all shopping needs. Staff very friendly and polite
Séjour de 5 nuits en octobre 2023
Réponse de Ops Mgr le 10 nov. 2023
Thank you for being our guest. We appreciate your feedback!

10/10 Excellent

Maurelhena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 2 nuits en septembre 2023
Réponse de Jenelle- Front Desk Supervisor le 26 sept. 2023
Thank you for your review and we hope to see you again soon....

4/10 Médiocre

Jeffrey

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Breakfast on Sunday was closed down prior to the 10am close time. Room was small and dated. TV was small and old. Room layout with closet was strange and wasted useable space in room.
Séjour de 2 nuits en septembre 2023
Réponse de Danielle le 25 sept. 2023
Hi Jeffrey,Thank you for taking the time to provide feedback in regards to your most recent stay with us. I apologize that we did not meet your expectations. Our Breakfast times Monday - Friday is 6:30 AM - 9:00 AM, Saturday/Sunday is 7:00 AM - 9:30 AM. Yesterday we even left the breakfast area open 15 - 20 minutes after closing time. The times are listed on the sign outside of the breakfast room as well as our website. Thank you for choosing to stay with us and sharing your honest feedback. We wish you safe travels in the near future.Thank you,

10/10 Excellent

Eileen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you Jenelle
Jenelle at the front desk was such a pleasure! Courteous and friendly and incredibly helpful. We would definitely stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de Jenelle- Front Desk Supervisor le 26 sept. 2023
Thank you for your review and we hope to see you again soon.

6/10 Satisfaisant

Matthew

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Almost everything about the property was good, but I selected this hotel because it was advertised to have a hot tub. However, when I arrived I was informed that the hot tub was not available. I could have chosen other equivalent but less expensive options in the area if I had know about the unavailability. This was disappointing! Guess I need to call and confirm a desired amenity in the future!
Séjour de 1 nuit en septembre 2023
Réponse de Jenelle- Front Desk Supervisor le 26 sept. 2023
Thank you for your rating, we apologize for the inconvenience and will reach out to our guest in advance in the future.

10/10 Excellent

Dixie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
The room was spacious and clean. The service was great and everyone was friendly. The bed was a bit firm for me but other than that our stay was wonderful.
Séjour de 2 nuits en août 2023
Réponse de Jenelle- Front Desk Supervisor le 26 sept. 2023
Thanks for your excellent review. It's our goal to exceed your expectations. We hope to see you very soon.

8/10 Bien

Abelardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good.
Séjour de 5 nuits en août 2023
Réponse de Jenelle- Front Desk Supervisor le 26 sept. 2023
Thank you for your review it was a pleasure to serve you.

2/10 Horrible

Lori

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely disgusting sofa bed mattress. All furniture worn and stained. Front desk’s solution was to ask if we wanted sheets to cover the stains. Do not recommend.
Séjour de 1 nuit en août 2023
Réponse de Jenelle- Front Desk Supervisor le 26 sept. 2023
Your rating is below our standard. I have forwarded your concerns to our housekeeping executive and our leadership team to prevent theses issues for reoccurring in the future. Once again, thank you for taking the time to leave your review.

10/10 Excellent

Kristina

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Jenelle- Front-desk Supervisor le 15 août 2023
We are pleased you had a great experience and hope to see you again soon.

10/10 Excellent

Aida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Jenelle-Front- Desk Supervisor le 15 août 2023
Thank you for taking the time to share your rating. We hope you visit us again soon.

8/10 Bien

Elizabeth

Séjour de 1 nuit en août 2023
Réponse de Jenelle Front Desk Supervisor le 26 sept. 2023
Thank you for your review.

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk was very helpful
Séjour de 1 nuit en juillet 2023
Réponse de Jenelle Cook- Front desk Supervisor le 30 juil. 2023
Thank you for the kind review. We hope to see you when your travels bring you back to the area.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Jenelle-Front-desk Supervisor le 15 août 2023
Thank you for your review. We hope to see you again very soon.

6/10 Satisfaisant

Robert

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
everything was great except i did not get a good nights sleep since the air conditioner was not running properly.so i called the staff they came and fixed the problem and it got comfortable for two hours then went back to warm and muggy.The people above us were stomping the floor loudly and a dog was barking in the hallway.So i will never go there again.i was very disappointed.I shoukd have recived a discount.but i will give it a real review elsewhere too warn others not to stay there in the summertime if they dont like air conditioning because theres dont work.
Séjour de 2 nuits en juin 2023
Réponse de Jenelle Cook- Front desk Supervisor le 30 juil. 2023
Thank you for your rating. Your experience was below our standard. We have shared your review with our staff and leadership team and apologize for your experience during your recent visit. Thank you for choosing TownePlace Easton.

10/10 Excellent

Kayleigh

Séjour de 1 nuit en juin 2023
Réponse de Jenelle Cook- Front desk Supervisor le 30 juil. 2023
Thank you for sharing your review with us and we hope to see you soon.

10/10 Excellent

ORIOL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very and clean place. me and my family have a great stay..
Séjour de 1 nuit en juin 2023
Réponse de Jenelle Cook- Front desk Supervisor le 30 juil. 2023
Thank you for your kind review. I've shared your rating with all our staff and hope you chose to stay with us again in the future.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay....
We had a great stay at the TownePlace Suites. Rooms were clean and well kept, the breakfast was great, a lot to choose from. Parking was convenient, close. The pool area was great, the hot tub was just a little too hot and no place to put your dirty towels. Highly recommend.
Séjour de 6 nuits en mai 2023

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool and Hot Tub. Staff very friendly and helpful
Séjour de 2 nuits en avril 2023

8/10 Bien

Gary

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk girl was very nice
Séjour de 1 nuit en avril 2023
Réponse de Jenelle-Front desk le 22 avr. 2023
Thank you for your review. It's always our goal to exceed your expectations. We hope to see you soon.

10/10 Excellent

Dayton

Séjour de 1 nuit en avril 2023

4/10 Médiocre

Laura

Séjour de 2 nuits en avril 2023

10/10 Excellent

Ramona

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en mars 2023

10/10 Excellent

Ricado

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

10/10 Excellent

Katelyn

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Nice receptionist
The receptionist that was working the night of 3/4/23 was very nice. My 4 year old son made her laugh a lot and it was a nice check in process.
Séjour de 1 nuit en mars 2023

8/10 Bien

Brittany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good experience
My Family and I stayed at this hotel for 2 nights. The beds were very comfortable, rooms were spacious, and clean. It was nice having the kitchenette which was stocked with all your basic needs. My only complaint would be the breakfast. The attendants working were so sweet and trying so hard to keep food out for everyone but there was so many people the food was disappearing as soon as they put it out. Also the food that was available was less than good...some barely edible. As for the hotel itself we were impressed. Great location.
Séjour de 2 nuits en février 2023

8/10 Bien

Theresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was, diffrent you over booked and conputer had help make problem i was told. thank you for my stay it was my 59th birthday. You made good.
Séjour de 1 nuit en février 2023

10/10 Excellent

Lashica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was very clean and the staff was amazing
Séjour de 1 nuit en février 2023

10/10 Excellent

Jeffrey

Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Good location. Nice to have a kitchenette. Staff was friendly. Pillows sucked.
Séjour de 5 nuits en janvier 2023
Réponse de Jenelle- Front desk supervisor le 8 janv. 2023
Thank you for your rating. I'm glad you enjoyed our amenities during your recent visit. I've shared your concerns with our housekeeping department. We hope to see you next time you're in the area.

8/10 Bien

Shavon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was great! We were happy! No complaints. Everyone at the front desk were pleasant and helpful. The morning host were nice as well.
Réponse de Jenelle-Front desk supervisor le 8 janv. 2023
Thank you for your review. It was a pleasure serving you and its our goal to exceed your expectations. We hope to see you again very soon.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christmas Visit
Room was very clean. Check in was very simple. Excellent and friendly service. Accommodated all needs.
Séjour de 2 nuits en décembre 2022
Réponse de Jenelle- Front desk supervisor le 8 janv. 2023
Thank you for taking the time to leave a review. It was a pleasure serving you during our holiday season. We hope to see you back very soon.

8/10 Bien

Kay

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The staff was very helpful and able to arrange check-in a few hours early for us.
Réponse de Jenelle- Front Desk Supervisor le 6 déc. 2022
On behalf of our team, we would like to thank you so much for your kind review. It was a pleasure serving you and hope to see you at TownePlace Suites very soon.

10/10 Excellent

Katie

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were absolutely immaculate! They have all the necessities and then some! Fully stocked kitchens ready to cook in, utensils, etc. Just absolutely perfect!
Réponse de Jenelle- Front Desk Supervisor le 3 déc. 2022
Thank you for sharing your kind review. It's our goal to always exceed your expectations.We look forward to your next visit soon.Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay in the Easton area
This was a very convenient and comfortable hotel in the area. The small kitchen area was very useful and the bed was very comfortable also.
Séjour de 3 nuits en octobre 2022
Réponse de Jenelle- Front desk Supervisor le 29 oct. 2022
Thank you for your kind review. Our goal to to make every experience enjoyable and comfortable. We look forward to your next visit very soon.

10/10 Excellent

Christopher

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome hotel!!
Everything was great! They accommodated our requests! The girls at the front desk were super friendly! We highly recommend this hotel!
Séjour de 1 nuit en octobre 2022
Réponse de Jenelle - Front Desk Supervisor le 24 oct. 2022
Thank you! We really appreciate you taking the time to leave us a kind review. I will be sharing your experience with our entire staff as a way of celebrating our service. We hope to see you again very soon.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, well appointed and clean. Bed is comfortable and rooms are quiet.
Séjour de 1 nuit en août 2022
Réponse de Jenelle-Front desk le 30 août 2022
We're pleased your stay was comfortable, enjoyable and quiet. Thank you for your excellent review.We hope to see you again soon.